PREGERSON, Circuit Judge:
Elisida Zavala-Bonilla petitions for review of a decision of the Board of Immigration Appeals (BIA) denying her applications for political asylum and suspension of deportation. For the reasons stated below, we reverse and remand for further proceedings.
Zavala-Bonilla, a native and citizen of El Salvador, has lived in the United States since 1969. While in El Salvador, she earned her living as a textile worker. She was.also a trade union member in El Salvador for nine years, including three as a union executive, and she actively participated in her union’s activities, including a nationwide strike in 1969. During the strike, she was confronted by the police and ordered to cease picketing. In the strike’s aftermath, two union officials were killed. She left El Salvador and shortly thereafter entered the United States. Since her arrival in the United States, Zavala-Bonilla’s union has joined a large anti-government coalition.
Zavala-Bonilla conceded deportability at her deportation hearing on August 29, 1978. Later, she submitted sworn applications for suspension of deportation and political asylum. Her asylum application was supported by four letters from friends in El Salvador, a letter from her union, and numerous press and international organization accounts of oppressive conditions in El Salvador.
Zavala-Bonilla’s application for asylum was forwarded to the U.S. State Department for an advisory opinion, as required by 8 C.F.R. § 208.10(b) (1983). The State Department determined that if Zavala-Bonilla’s assertions were true, she has a well-founded fear of persecution if she returns to_El Salvador.
The Immigration Judge (IJ) denied the asylum application. He found that Zavala-Bonilla failed to sustain her burden of proof on the issue of well-founded fear of persecution. The IJ also denied her application for suspension of deportation.
The BIA affirmed both denials. With respect to the asylum application, the BIA discounted the evidence submitted by Zavala-Bonilla. The BIA concluded that the asylum claim was deficient because it was not supported by objective evidence. The BIA found the general accounts of conditions in El Salvador submitted by Zavala-Bonilla to be of minimal significance because those accounts did not show that she in particular would be persecuted. The BIA also waved aside the four letters from Zavala-Bonilla’s friends as gratuitous and non-specific. Finally, the BIA found that the State Department’s advisory opinion was undercut by “discrepancies” in Zavala-Bonilla’s testimony, and stated that “the marked discrepancies between [Zavala-Bonilla’s] sworn answers in her asylum application and her sworn testimony at the hearing demonstrate that her credibility is, at best, highly suspect.” The BIA also affirmed the IJ’s denial of suspension of deportation on the ground that the extreme hardship claim was based on the political persecution claim that the BIA had denied.
Zavala-Bonilla now pursues relief in this court, contending that the BIA erred in affirming the IJ's adverse rulings on the asylum and suspension of deportation issues.
I
Asylum Issue
The provision of the immigration laws under which Zavala-Bonilla requests asylum, 8 U.S.C. § 1253(h) (1982),
was
amended in 1980 to “remove[ ] the granting of political asylum from within the discretion of the BIA. The Board
must
withhold deportation if certain facts exist .... ”
Chavez v. I.N.S.,
723 F.2d 1431, 1432 (9th Cir.1984). We review the record to determine whether the BIA’s decision is supported by substantial evidence.
McMullen v. INS,
658 F.2d 1312, 1316 (9th Cir.1981).
The asylum evidence falls into three categories: (1) general accounts of oppressive conditions in El Salvador, including information that unions and union members are mistreated; (2) accounts of Zavala-Bonilla’s. union membership and activities and her confrontation with the state police during a general strike; and (3) the U.S. State Department's opinion letter supporting Zavala-Bonilla’s political persecution claim.
The BIA does not dispute the general accounts of oppressive conditions in El Salvador but discounts the information as t i-specific to Zavala-Bonilla’s case. We believe, however, that general information concerning oppressive conditions is relevant to support specific information relating to an individual’s well-founded fear of persecution.
See Stevic v. Sava,
678 F.2d 401, 406 (2d Cir.1982),
cert. granted,
— U.S. —, 103 S.Ct. 1249, 75 L.Ed.2d 479 (1983) (conditions in country of origin relevant to issue of “well-founded fear of persecution”);
cf. Martinez-Romero v. INS,
692 F.2d 595 (9th Cir.1982) (holding that evidence of general oppressive conditions in country to which alien would be deported is not sufficient standing alone to preclude deportation; “some” special circumstances need be present). We now turn to the specific information submitted by Zavala-Bonilla.
To begin with, she submitted four letters from her friends and a fifth from her union in El Salvador. The BIA thought that the letters were “deficient” because they were uncertified copies and “not sworn to as being accurate and made by a competent translator.” However, the copies were certified by Zavala-Bonilla’s attorney, and two of the five letters had certified translations. Regardless of this, the Immigration and Naturalization Service (INS) employs numerous translators, including the one present at Zavala-Bonilla’s hearing, who could easily have verified the translations’ accuracy.
Moreover, the BIA denigrated the letters as gratuitous speculations that refer only generally to Zavala-Bonilla’s past union activities, the current unemployment situation and human rights violations in El Salvador, and possible dangers Zavala-Bonilla would face were she to return to her native land. The record, however, does not support the BIA’s treatment of the letters. There is no evidence that the letters are false. While one might infer that her friends in El Salvador would tend to write supportive letters, it is difficult to imagine, given her circumstances, what other forms of testimony Zavala-Bonilla could readily present. She could hardly ask the authorities in El Salvador to certify that she would be persecuted should she return. Furthermore, the letter writers undoubtedly placed themselves at risk merely by writing. Their understandable fear of reprisal may also account for the letters’ lack of specificity.
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PREGERSON, Circuit Judge:
Elisida Zavala-Bonilla petitions for review of a decision of the Board of Immigration Appeals (BIA) denying her applications for political asylum and suspension of deportation. For the reasons stated below, we reverse and remand for further proceedings.
Zavala-Bonilla, a native and citizen of El Salvador, has lived in the United States since 1969. While in El Salvador, she earned her living as a textile worker. She was.also a trade union member in El Salvador for nine years, including three as a union executive, and she actively participated in her union’s activities, including a nationwide strike in 1969. During the strike, she was confronted by the police and ordered to cease picketing. In the strike’s aftermath, two union officials were killed. She left El Salvador and shortly thereafter entered the United States. Since her arrival in the United States, Zavala-Bonilla’s union has joined a large anti-government coalition.
Zavala-Bonilla conceded deportability at her deportation hearing on August 29, 1978. Later, she submitted sworn applications for suspension of deportation and political asylum. Her asylum application was supported by four letters from friends in El Salvador, a letter from her union, and numerous press and international organization accounts of oppressive conditions in El Salvador.
Zavala-Bonilla’s application for asylum was forwarded to the U.S. State Department for an advisory opinion, as required by 8 C.F.R. § 208.10(b) (1983). The State Department determined that if Zavala-Bonilla’s assertions were true, she has a well-founded fear of persecution if she returns to_El Salvador.
The Immigration Judge (IJ) denied the asylum application. He found that Zavala-Bonilla failed to sustain her burden of proof on the issue of well-founded fear of persecution. The IJ also denied her application for suspension of deportation.
The BIA affirmed both denials. With respect to the asylum application, the BIA discounted the evidence submitted by Zavala-Bonilla. The BIA concluded that the asylum claim was deficient because it was not supported by objective evidence. The BIA found the general accounts of conditions in El Salvador submitted by Zavala-Bonilla to be of minimal significance because those accounts did not show that she in particular would be persecuted. The BIA also waved aside the four letters from Zavala-Bonilla’s friends as gratuitous and non-specific. Finally, the BIA found that the State Department’s advisory opinion was undercut by “discrepancies” in Zavala-Bonilla’s testimony, and stated that “the marked discrepancies between [Zavala-Bonilla’s] sworn answers in her asylum application and her sworn testimony at the hearing demonstrate that her credibility is, at best, highly suspect.” The BIA also affirmed the IJ’s denial of suspension of deportation on the ground that the extreme hardship claim was based on the political persecution claim that the BIA had denied.
Zavala-Bonilla now pursues relief in this court, contending that the BIA erred in affirming the IJ's adverse rulings on the asylum and suspension of deportation issues.
I
Asylum Issue
The provision of the immigration laws under which Zavala-Bonilla requests asylum, 8 U.S.C. § 1253(h) (1982),
was
amended in 1980 to “remove[ ] the granting of political asylum from within the discretion of the BIA. The Board
must
withhold deportation if certain facts exist .... ”
Chavez v. I.N.S.,
723 F.2d 1431, 1432 (9th Cir.1984). We review the record to determine whether the BIA’s decision is supported by substantial evidence.
McMullen v. INS,
658 F.2d 1312, 1316 (9th Cir.1981).
The asylum evidence falls into three categories: (1) general accounts of oppressive conditions in El Salvador, including information that unions and union members are mistreated; (2) accounts of Zavala-Bonilla’s. union membership and activities and her confrontation with the state police during a general strike; and (3) the U.S. State Department's opinion letter supporting Zavala-Bonilla’s political persecution claim.
The BIA does not dispute the general accounts of oppressive conditions in El Salvador but discounts the information as t i-specific to Zavala-Bonilla’s case. We believe, however, that general information concerning oppressive conditions is relevant to support specific information relating to an individual’s well-founded fear of persecution.
See Stevic v. Sava,
678 F.2d 401, 406 (2d Cir.1982),
cert. granted,
— U.S. —, 103 S.Ct. 1249, 75 L.Ed.2d 479 (1983) (conditions in country of origin relevant to issue of “well-founded fear of persecution”);
cf. Martinez-Romero v. INS,
692 F.2d 595 (9th Cir.1982) (holding that evidence of general oppressive conditions in country to which alien would be deported is not sufficient standing alone to preclude deportation; “some” special circumstances need be present). We now turn to the specific information submitted by Zavala-Bonilla.
To begin with, she submitted four letters from her friends and a fifth from her union in El Salvador. The BIA thought that the letters were “deficient” because they were uncertified copies and “not sworn to as being accurate and made by a competent translator.” However, the copies were certified by Zavala-Bonilla’s attorney, and two of the five letters had certified translations. Regardless of this, the Immigration and Naturalization Service (INS) employs numerous translators, including the one present at Zavala-Bonilla’s hearing, who could easily have verified the translations’ accuracy.
Moreover, the BIA denigrated the letters as gratuitous speculations that refer only generally to Zavala-Bonilla’s past union activities, the current unemployment situation and human rights violations in El Salvador, and possible dangers Zavala-Bonilla would face were she to return to her native land. The record, however, does not support the BIA’s treatment of the letters. There is no evidence that the letters are false. While one might infer that her friends in El Salvador would tend to write supportive letters, it is difficult to imagine, given her circumstances, what other forms of testimony Zavala-Bonilla could readily present. She could hardly ask the authorities in El Salvador to certify that she would be persecuted should she return. Furthermore, the letter writers undoubtedly placed themselves at risk merely by writing. Their understandable fear of reprisal may also account for the letters’ lack of specificity. The letters do clearly indicate that Zavala-Bonilla was a union activist in El Salvador. We also note that because Zavala-Bonilla’s former union is opposed to the existing government, members may be reticent to divulge union affiliation and union activities in letters addressed to Zavala-Bonilla.
See McMullen,
658 F.2d at 1319 (letters from family members improperly discounted by the INS given petitioner’s fear of persecution by terrorist group).
Additionally, the BIA concluded that even if current leaders of Zavala-Bonilla’s union were subject to political persecution, she personally had nothing to fear because her union joined an anti-government coalition
after
she left El Salvador. This conclusion is not supported by substantial evidence. The evidence indicates that members of Zavala-Bonilla’s union were persecuted
before
joining the anti-government coalition and that Zavala-Bonilla herself was confronted and harassed by state police during a strike.
The BIA also concluded that “the record simply presents nothing to indicate a continuing and contemporaneous cognizance of the respondent and her past activities .... ” Regardless of the applicable burden of proof in political asylum cases,
proof of “continuing and contemporaneous cognizance” is not required to show a likelihood of persecution. Requests for asylum are to be considered on a case-by-case basis requiring review of the whole record.
See McMullen,
658 F.2d at 1317.
Further, the BIA disregarded general accounts of oppressive conditions in El Salvador that indicate an increase in attacks on unions and heightened persecution of union members. The BIA also ignored the letters from Za
vala-Bonilla’s friends indicating the belief that her life might well be endangered should she return to El Salvador.
The BIA also discerned “discrepancies" in Zavala-Bonilla’s testimony and concluded that she was not a credible witness. On this basis, the BIA disregarded the State Department’s advisory opinion which stated that if Zavala-Bonilla’s contentions were true, she had a well-founded fear of persecution. To support its conclusion that Zavala-Bonilla was not credible, the BIA pointed to three purported conflicts between her hearing testimony and her political asylum application. In our view these “discrepancies” were insufficient to undermine her credibility. First,-in response to a question on the asylum application inquiring about her political activity, Zavala-Bonilla stated: “As a director of [a labor union] I helped bring about a work stoppage in support of strikers and the State Police ended up killing over one hundred persons. I was mistreated by the State Police in the company of my comrades.” The BIA found that she failed to refer to this incident at the hearing. The finding is incorrect. Consistent with her application, Zavala-Bonilla testified before the IJ about her union's sympathy strike in support of the 1969 teacher’s strike, her mistreatment by the State Police, and her co-workers who “disappeared.”
Second, in response to a question on the application concerning her affiliation with organizations in El Salvador, Zavala-Bonilla stated: “I belonged to a labor syndicate ... from 1961-1969 .... We had to always hide from the' State Police as we fought against the injustices committed against the workers.” The BIA found that “her testimony [before the IJ] reflects that she was openly involved in public activities such as distributing leaflets and picketing, and makes no mention of police surveillance or the need to secrete herself to preserve her safety.” Again, the BIA’s finding is incorrect. Leafletting and picketing are not inconsistent with fighting “injustices committed against workers.” And, nothing in Zavala-Bonilla’s testimony contradicts the statement that “We had to always hide from the State Police....” Consistent with that statement she did testify that she fled El Salvador after her confrontation with the police because she feared for her safety.
Third, in response to a question concerning the safety of her family in El Salvador, Zavala-Bonilla stated in her application: “My children live under false names so as to insure that they are not subjected to reprisals by my enemies.” The BIA found that her testimony at the hearing before the IJ contradicted this assertion. The BIA’s finding is not supported by the record. During cross-examination conducted before the IJ, Zavala-Bonilla was asked if her children used the name “Zavala.” She answered that they did. Further testimony discloses that she understood the question to ask whether her children
ever
use the name “Zavala.” Since her children use “Zavala” whenever they write to her, she answered the question affirmatively. Moreover, she earlier testified on direct examination that her children, as a precaution, do not use their mother’s name publicly. Despite a confusing series of questions, objections, translations, and answers, Zavala-Bonilla’s testimony overall does not contradict her asylum application statements concerning names used by her children in El Salvador.
In short, on close examination, the three “discrepancies” cited by the BIA do not demonstrate that Zavala-Bonilla lacked credibility. Thus, the underlying premise of the State Department’s advisory opinion — that Zavala-Bonilla’s claims, if true, present a well-founded fear of persecution — was not undermined, and the BIA should have regarded that opinion with deference.
We conclude, therefore, that the BIA’s decision denying the political asylum application is not supported by substantial evidence. On remand, the BIA should fully consider the letters from Zavala-Bonilla’s friends and her union. The BIA should also consider, with deference, the State Department’s advisory opinion, particularly in light of the fact, acknowledged by the Government at oral argument, that Salvadoreans rarely receive a State Department opinion supportive of a political asylum application.
Finally, in considering the record as a whole, the BIA should bear in mind the difficulties an alien encounters in providing proof of potential persecution.
See
McMullen, 658 F.2d at 1319; United Nations High Commissioner for Refugees’
Handbook on Procedures and Criteria for Determining Refugee Status
(Geneva 1979) (because aliens have difficulties in collecting proof, credible accounts should be given the benefit of the doubt).
II
Suspension of Deportation
The Attorney General may suspend deportation if an alien demonstrates: (1) seven years continuous presence in the United States; (2) good moral character during that time; and (3) extreme hardship “to the alien or to his spouse, parent, or child, who is a citizen of the United States or an alien lawfully admitted for permanent residence ____” 8 U.S.C. § 1254(a) (1982). The IJ found that Zavala-Bonilla is a person of good moral character and has the required period of continuous physical presence in the United States. Thus, only extreme hardship to Zavala-Bonilla is at issue here. We review the BIA’s finding of no extreme hardship for an abuse of discretion.
INS v. Wang,
450 U.S. 139, 145, 101 S.Ct. 1027, 1031, 67 L.Ed.2d 123 (1980). The BIA, however, must consider all factors relevant to the hardship determination.
Contreras-Buenfil v. INS,
712 F.2d 401, 403 (9th Cir.1983) (per curiam);
Santana-Figueroa v. INS,
644 F.2d 1354, 1356 (9th Cir.1981) (“When important aspects of the individual claim are distorted or disregarded, denial of relief is arbitrary.”). Further, the BIA must state its reasons for denying relief and show that it has properly considered all factors.
Contreras-Buenfil,
712 F.2d at 403;
Prapavat v. INS,
662 F.2d 561, 562 (9th Cir.1981) (per curiam).
In the instant case, the BIA found:
The respondent’s extreme hardship claim is “based on her claim to persecution.” However, we have just held that claim to be without merit. Apart from this persecution basis, the respondent did not specifically assert other grounds of extreme hardship. Nevertheless, upon our full consideration of all factors presented in the record, we find that the respondent clearly has failed to establish that her deportation would result in “extreme hardship” to herself within the meaning of the statute.
In re Elisida Zavala-Bonilla,
No. A22 883 441, at 6 (BIA Oct. 5, 1982) (unpublished decision and order) (citations omitted).
Since we have concluded that Zavala-Bonilla’s political persecution claim must be reconsidered, her suspension of deportation claim, based in large part on the persecution claim, must also be reconsidered on remand.
Further, the BIA has failed to consider all relevant factors presented by Zavala-Bonilla. “Because hardship depends on specific circumstances,
Banks v. INS,
594 F.2d 760, 762 (9th Cir.1979), discretion can be properly exercised only if the circumstances are actually considered.”
Santana-Figueroa,
644 F.2d at 1356. Zavala-Bonilla contends that she will be completely unable to find work in El Salvador and that she has formed friendships and attachments during her fifteen years in this country. These factors are pertinent to the hardship determination, and the BIA has failed to discuss them.
See Santana-Figueroa,
644 F.2d at 1356-7 (total inability to obtain work is more than economic detriment and the contention must be considered; effects of uprooting must be considered in combination with other factors);
Mejia-Carrillo r. INS,
656 F.2d 520, 522 (9th Cir. 1981) (personal and emotional hardship resulting from decrease in material welfare must be considered). The 'BIA’s conclusory statement that it considered all factors fails to delineate its reasoning adequately.
Contreras-Buenfil
712 F.2d at 403;
Prapavat.
662 F.2d at 562. For the abovementioned reasons, we find that the
BIA has abused its discretion in denying Zavala-Bonilla’s extreme hardship claim. On remand, the BIA should consider the persecution claim and all other relevant factors in addressing the hardship claim.
Any further appeal in this matter shall be referred to this panel.
REVERSED and REMANDED for further proceedings consistent with this opinion.