Ehrbar v. Forest Hills Hospital

131 F. Supp. 3d 5, 2015 U.S. Dist. LEXIS 126248, 2015 WL 5568830
CourtDistrict Court, E.D. New York
DecidedSeptember 22, 2015
DocketNo. 13-CV-1761 (MKB)
StatusPublished
Cited by45 cases

This text of 131 F. Supp. 3d 5 (Ehrbar v. Forest Hills Hospital) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ehrbar v. Forest Hills Hospital, 131 F. Supp. 3d 5, 2015 U.S. Dist. LEXIS 126248, 2015 WL 5568830 (E.D.N.Y. 2015).

Opinion

MEMORANDUM & ORDER

MARGO K. BRODIE, District Judge:

I. Background

In July of 2007, John Udisky hired Plaintiff as the Hospital’s Director of Patient Access Services.2 (Defs. 56.1 ¶ 1; PI. 56.1 ¶ 1.) Udisky was 54 years old at the time, and Plaintiff was ■ 58 years . old. (Defs. 56.1 ¶ 2; PI. 56.1 ¶ 2.) As part of the Patient Access Services Department (the “PAS Department”), Plaintiff managed a team of registrars and, together with the employees in the department, had various responsibilities' related to patient admis[12]*12sion, registration and payment collection. (Defs. 56.1 ¶¶ 8-4; PL 56.1 ¶¶ 3-4.) Plaintiff initially reported to Udisky, but at various times before 2008 she was supervised by others, including Gerri Randazzo and Bob Hettanbach, before returning to Udisky’s supervision. (PL 56.1 ¶ 65.) According to Plaintiff, Jackie McCarthy also supervised her for “a few months” in 2012. (Id.)

Although the PAS Department carried out its responsibilities in a number of ways, one of its most important functions was to manage Emergency Department (“ED”) Logbook, which was critical to the Hospital’s ability to comply with the Emergency Treatmént and Labor (“EMTALA”) regulations.3 (Defs. 56;1 ¶ 6; PL 56.1 ¶ 6.)

a. Plaintiffs initial performance issues

According to Defendants, Plaintiff had job performance issues during her first four years at the Hospital, (Defs. 56.1 ¶8.) For example, the PAS Department was responsible for verifying that a patient’s insurance company had pre-authorized the patient’s surgery prior to the surgery. (Defs. 56.1 ¶ 8(a); PL 56.1 ¶8^).) However, despite this responsibility, there were occasions when patients arrived for surgery without pre-authorization, delaying their operation.4 (Decl. of John Udisky (“Udisky Deck”) ¶ 17.) This problem occurred twice in 2009, prompting Udisky to ask Plaintiff for a “corrective action plan.”5 (Sept. 24, 2009 and Nov. 3, 2009 emails to Plaintiff, Defs. Exs. 5 and 6.) Plaintiff admits that these incidents occurred, but asserts they were caused by physicians who bypassed the PAS Department to schedule surgeries. (Pl. 56.1 ¶ 8(a).) According to Plaintiff, she established a system to address the problem. (Id.)

There were also issues'with Plaintiffs performance in 2010; In early 2010, Udisky received a letter complaining about how Plaintiff was treating her employees. (Defs. 56.1 ¶ 8(b); Pl. 56.1 ¶ 8(b).) In addition, the PAS Department had problems with patient wait times. (Defs. 56.1 ¶ 8(c); PL 56.1 ¶ 8(c).) The PAS Department was responsible for patient registration, but, according to Defendants, Plaintiff routinely left her registrars without adequate supervision on nights and weekends.6 (Defs. 56.1 ¶8®.) In or about July of 2010, after an incident where a patient had been “triaged” but not registered for two hours, Gerri Randazzo wrote to Udisky about the unacceptably long patient wait times. (Defs. 56.1 ¶ 8(c); PL 56.1 ¶ 8(c); Udisky [13]*13Decl. ¶ 27.) In an email that Udisky later forwarded to Plaintiff, Randazzo demanded an investigation and suggested a change in the PAS Department’s management. (July 2010 emails among Udisky, Randazzo and Plaintiff (“July 2010 Emails”), Defs. Ex. 8.) Thereafter, Udisky directed Plaintiff to address the problem. (Id.) Plaintiff admits this issue arose in 2010, but contends . that the incident prompting Randazzo’s concern did not actually involve a wait-time issue. (PI. 56.1 ¶ 8(c).)

Another issue arose regarding a backlog of hospital bed assignments. Throughout 2010, Udisky and other managers noted that the PAS Department had problems assigning hospital beds through the “bed board,” which was the Hospital’s tool for tracking available emergency room beds. (Defs. 56.1 ¶ 8(d); PI. 56.1 ¶80).) In March of 2010, after a patient experienced a days-long wait for a hospital bed, then-Executive Director of Patient Care Services, Rita Mercieca, spoke to Plaintiff, expressing disbelief at the situation, and demanding “[n]o more excuses.” (Mar. 2, 2010 email from Mercieca to Plaintiff and others, Defs. Ex. 9.) Backlogs persisted and Mercieca spoke to Plaintiff again in May and June of 2010, expressing concern that bed assignment delays would prevent the PAS Department from reaching tlie pre-set “metric” for bed assignments. (See May 3, 2010 email from Mercieca to Plaintiff and others, Defs. Ex. 10; June 22, 2010 emails.to Plaintiff and others, Defs. Ex. 12.) Plaintiff does not dispute that there were problems with bed assignments or' that Mercieca addressed this issue with her. (PI. 56.1 ¶ 8(d); Decl. of Doreen Ehrbar (“PI. Decl.”), ¶4, Docket Entry No. 38.) However, Plaintiff asserts that the Nursing Department caused the problem by failing to inform the PÁS Department of available beds. (PI. 56.1 ¶ 8(d).)

b. Plaintiffs performance evaluations

Despite these issues, Udisky gave Plaintiff generally positive annual performance evaluations from 2008 through 2010.7 (Defs. 56.1 ¶ 9; PI. 56.1. ¶ 9; Plaintiffs 2008 Performance Evaluation (“2008 Evaluation”), Defs. Ex. 13; Plaintiffs 2009 Performance Evaluation (“2009 Evaluation”), Defs. Ex. 14; Plaintiffs 2010 Performance Evaluation (“2010 Evaluation”), Defs. Ex. 15.) Udisky rated Plaintiffs overall performance as “Meets” expectations each year. (2008 Evaluation;. 2009 Evaluation; 2010 Evaluation.)

Each year, Plaintiffs evaluations indicated that she met or exceeded expectations in all fifteen competency categories,8 however, Plaintiffs ratings did fluctuate in some categories. In 2009, Plaintiff received higher ratings in four areas — “Engagement,” “Urgency,” “Talent Development” and “Organizational Awareness”— but lower rating in three others; — “Excel[14]*14lence” “Teamwork” and “Execution”.9 (Compare 2008 Evaluation with 2009 Evaluation.) Unlike 2009, Plaintiffs 2010 evaluation indicated lower ratings in six areas — “Engagement,” “Technical/Analytical Skill,” v “Urgency,” “Talent Development,” “Team Leadership,” and “Organizational Awareness” — all of which were areas of improvement in 2009.10 (Compare 2009 Evaluation with 2010 Evaluation.)

Although Udisky gave Plaintiff overall positive ratings, he also gave her “Development Goals” for each year.

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131 F. Supp. 3d 5, 2015 U.S. Dist. LEXIS 126248, 2015 WL 5568830, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ehrbar-v-forest-hills-hospital-nyed-2015.