Egan v. A.W. Companies, Inc.

CourtDistrict Court, N.D. Illinois
DecidedOctober 3, 2024
Docket1:23-cv-01148
StatusUnknown

This text of Egan v. A.W. Companies, Inc. (Egan v. A.W. Companies, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Egan v. A.W. Companies, Inc., (N.D. Ill. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

KATE EGAN, KENNETH BERRY, ) MICHELLE BRANDT, NICOLE ) GONZALEZ, and AMBER LYNE, ) Individually, and on behalf of others ) similarly situated, ) ) Plaintiffs, ) ) Case No. 23 C 1148 vs. ) ) A.W. COMPANIES, INC., a Minnesota ) Corporation, and MEIJER, INC., a ) Michigan Corporation, ) ) Defendants. )

MEMORANDUM OPINION AND ORDER MATTHEW F. KENNELLY, District Judge: Plaintiffs Kate Egan, Kenneth Berry, Michelle Brandt, Nicole Gonzalez, and Amber Lyne have filed suit individually and on behalf of others similarly situated against defendants A.W. Companies, Inc. and Meijer, Inc. Plaintiffs assert claims under the Fair Labor Standards Act (FLSA), 29 U.S.C. § 216(b); the Illinois Minimum Wage Law (IMWL), 820 Ill. Comp. Stat. 105/12(a); the Illinois Wage Payment and Collection Act (IWPCA), 820 Ill. Comp. Stat. 115/14(a); the Iowa Wage Payment Collection Law (IWPCL), Iowa Code Ann. § 91A.3(1)(b); the Minnesota Fair Labor Standards Act (MFLSA), Minn. Stat. § 177.27; the Minnesota Payment of Wages Act (MPWA), Minn. Stat. § 181.101; and the Wisconsin Wage Payment and Collection Law (WPCL), Wis. Stat. § 109.11(2)(a). Plaintiffs also have sought leave to file a fourth amended complaint including a retaliation claim against A.W. arising from A.W.'s assertion of a counterclaim against the plaintiffs. Defendant Meijer, which was first named in plaintiffs' third amended complaint, has moved to dismiss. Meijer seeks dismissal under Federal Rule of Civil Procedure 12(b)(1) for lack of subject-matter jurisdiction, under Rule 12(b)(2) for lack of personal

jurisdiction, and under Rule 12(b)(6) for failure to state a claim upon which relief can be granted. For their part, plaintiffs have moved to dismiss A.W.'s counterclaim under the Illinois Citizen Participation Act (ICPA), 735 Ill. Comp. Stat. § 110/15, and Rule 12(b)(6). The Court will address Meijer's motion first and plaintiffs' motion second. Background This case arises from a dispute regarding A.W. and Meijer's alleged failure to pay the plaintiffs and those similarly situated for all the time they worked. The plaintiffs are Contact Center Agents (CCAs)—remote, hourly workers who field calls from Meijer customers regarding various issues concerning Meijer's website and retail stores.

Plaintiffs assert that A.W. and Meijer have failed to properly pay them for time spent loading and logging into computer systems. A.W. has asserted a counterclaim against plaintiffs for breach of contract for failing to properly and completely report the hours they claim to have worked. A. Plaintiffs' suit against A.W. and Meijer A.W. Companies offers, among other things, call center services that outsource its employees to provide live, telephonic customer support to various businesses. Meijer is one such business. The specific parameters of A.W.'s services to Meijer are outlined in a Statement of Work, which sets forth requirements for how CCAs should handle calls from Meijer customers. The thrust of plaintiffs' claims are that A.W. and Meijer fail to properly pay CCAs for overtime by forcing them to work off-the-clock to complete necessary tasks pre-shift, post-shift, and during unpaid meal periods. Specifically, plaintiffs allege that A.W. and

Meijer require all CCAs to be "call-ready no more than 1–2 minutes after the start of their scheduled shift." Third Am. Compl. ¶ 94. To be call-ready, CCAs are required to turn on and log into their A.W.-issued computers, connect to the virtual private network (VPN), log into numerous work-related programs, and review e-mails containing work instructions for the day, program updates, and promotions. See id. ¶¶ 105–106. Plaintiffs assert that the entire pre-shift process—all of which occurs before CCAs clock in—takes between "fifteen (15) to twenty (20) minutes per day, and the tasks can take longer if CCAs experience technical problems with the computer, software, and/or applications." Id. ¶ 104. Plaintiffs allege they are also required to return early from their unpaid lunch breaks "to perform at least part of the boot up process" required pre-shift.

Id. ¶ 114. According to plaintiffs, this takes roughly two to five minutes but can take longer "when CCAs are required to do a complete reboot" of their devices. Id. ¶ 115. Finally, plaintiffs assert that A.W.'s policies prohibit CCAs from "begin[ning] the shutdown and logout process until their scheduled shifts end and they complete their last fielded call," thus requiring them to spend another two to three minutes to shut down and log out of their devices after their shifts have ended. Id. ¶ 119. According to plaintiffs, "A.W. Companies's employee handbook instructs CCAs to record time on their timecards consistent with their scheduled hours" and "threatens CCAS with discipline, including possible termination, if they do not report their scheduled hours on their timecards." Id. ¶ 123 (emphasis added). Because the pre-shift work is not part of their "scheduled hours," plaintiffs contend, they are effectively forced to underreport their hours by approximately fourteen to twenty-three minutes per shift. For an average five- shift, forty-hour workweek, this totals to roughly an hour or two of lost wages per week—

all of which would be overtime pay at an enhanced hourly rate. Though plaintiffs' paychecks come from A.W., they allege that A.W. and Meijer are joint employers and that as a result, both are liable for unpaid overtime wages under the FLSA and similar state wage laws. In this regard, plaintiffs specifically assert that Meijer is involved in the pre-screening process for CCAs and "has the right at any time and for any reason to reject" a CCA from being staffed on Meijer's account with A.W. Id. ¶ 158. Once staffed on the Meijer account, plaintiffs contend, they are required to adhere to Meijer's training materials and protocols for requesting time off work. Plaintiffs further allege that A.W. provides Meijer with performance metrics for each CCA working with its customers, including plaintiffs. In addition, according to plaintiffs, Meijer

provides "the platform for call distribution, call center reporting, and management of queues" that CCAs use to assist Meijer customers. Id. ¶ 160. Plaintiffs further contend that Meijer provides CCAs with Meijer e-mails and phone scripts, which direct CCAs to "introduce themselves as Meijer agents to customers" and "represent to Meijer customers that they are located at Meijer's headquarters in Grand Rapids, Michigan." Id. ¶ 162. Finally, plaintiffs contend that they are subject to performance reviews and discipline by both A.W. and Meijer. Plaintiff Brandt specifically contends that she was terminated at Meijer's direction following two negative performance reviews. B. A.W.'s counterclaim As indicated earlier, A.W. has asserted a counterclaim against plaintiffs. According to A.W., its employee handbook "contains promises that are clear enough that an employee would reasonably believe that an offer of commencing and/or

continuing employment has been made." Def. A.W.'s Ans. and Countercl. ¶ 14. By continuing to work for A.W. after reviewing the employee handbook, A.W. contends, plaintiffs have accepted the offer to work under the conditions set forth in the handbook. And the handbook, A.W. alleges, requires CCAs "to accurately report all hours worked" so that A.W.

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Bluebook (online)
Egan v. A.W. Companies, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/egan-v-aw-companies-inc-ilnd-2024.