Dobronski v. CHW Group Inc

CourtDistrict Court, E.D. Michigan
DecidedAugust 21, 2025
Docket2:24-cv-11649
StatusUnknown

This text of Dobronski v. CHW Group Inc (Dobronski v. CHW Group Inc) is published on Counsel Stack Legal Research, covering District Court, E.D. Michigan primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Dobronski v. CHW Group Inc, (E.D. Mich. 2025).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MICHIGAN SOUTHERN DIVISION

MARK W. DOBRONSKI,

Plaintiff, Case No. 24-cv-11649 Honorable Linda V. Parker v.

CHW GROUP, INC., d/b/a CHOICE HOME WARRANTY

Defendant. __________________________________/

OPINION AND ORDER DENYING DEFENDANT’S MOTION TO DISMISS

This lawsuit arises from Plaintiff Mark W. Dobronski’s receipt of eleven telemarketing calls to his four phone lines. Plaintiff, appearing pro se, alleges that Defendant CHW Group, Inc. or its agents initiated the calls for telemarketing purposes, and that the calls violated the Consumer Protection Act of 1991 (“TCPA”) (Counts I-VI), the Michigan Telephone Companies as Common Carriers Act (“MTCCCA”) (Count VII), and the Michigan Home Solicitation Sales Act (“MHSSA”) (Count VIII). The matter is before the Court on Defendant’s motion to dismiss pursuant to Federal Rule of Civil Procedure 12(b)(6), which is fully briefed. (ECF Nos. 12, 13, 14.) Finding the facts and legal arguments adequately presented in the parties’ submissions, the Court is dispensing with oral argument pursuant to Eastern District of Michigan Local Rule 7.1(f). For the reasons set forth below, the Court is denying Defendant’s motion.

I. Standard of Review To survive a Rule 12(b)(6) motion, a plaintiff must allege facts that are sufficient to “state a claim to relief that is plausible on its face.” Bell Atlantic

Corp. v. Twombly, 550 U.S. 544, 555 (2007). The complaint need not contain “detailed factual allegations,” but it must contain more than “labels and conclusions” or “a formulaic recitation of the elements of a cause of action.” Id. In deciding whether the complaint sets forth a plausible claim, the court must

construe the complaint in the light most favorable to the plaintiff, accepting the allegations in the complaint as true and drawing all reasonable inferences in favor of the plaintiff. Directv, Inc. v. Treesh, 487 F.3d 471, 476 (6th Cir. 2007).

“Threadbare recitals” of the elements of a legal claim, supported by only conclusory statements, however, do not suffice. 550 U.S. at 555. II. Background Plaintiff has four telephone numbers: three residential lines and one cellular

line. (ECF No. 1 at PageID.8 ¶¶ 34, 35.) Plaintiff’s residential lines are provided over Voice Over Internet Protocol (“VOIP”) technology, so he can use the lines at his Michigan or Florida residence. (Id. at PageID.9 ¶ 40.) Plaintiff uses his

cellular phone “primarily for personal, family, and household communications.” (Id. at PageID.8 ¶ 37. All four numbers have been registered on the National Do Not Call Registry since May 27, 2022, and remained on the registry during the

period of the alleged offenses. (Id. ¶ 36.) Defendant is incorporated in and has its principal business office in New Jersey. (Id. at PageID.2 ¶ 3.) Defendant does business under the name Choice

Home Warranty (also “CHW”). (Id.) A. Subject Phone Calls Between July 25, 2023, and February 6, 2024, Plaintiff received eleven phone calls from Defendant or its agents, spread across his four phone lines. (See

ECF No. 1 at PageID.14-26.) Plaintiff received the calls at his residence in Washtenaw County, Michigan. (Id.) Plaintiff has never authorized Defendant or its agents to contact him, and he has no “established business relationship” with

Defendant. (Id. at PageID.10 ¶¶ 43-46.) For each call, Plaintiff would answer the phone and hear a “boink” or click sound, followed by a multi-second delay, before a live person came on the line. (See ECF No. 1 at PageID.14-26.) Plaintiff provides these additional details about

the calls: • Calls 1 through 4, 7, 8, 10, and 11 all came from Michigan area codes, 734 or 810.

• For all calls but Call 5, the calling party identified themselves as “with” or “from” Choice Home Warranty (e.g. “John with Choice Home Warranty”). Plaintiff believes Call 5 to have come from the same caller as in Call 4, George with Choice Home Warranty, although the caller failed to identify the company he was calling on behalf of.

• After the termination of Calls 1-9, Plaintiff dialed the caller identification number displayed to state a do-not-call demand. For Calls 1-8, the phone rang several times before going to a busy signal. For Call 9, the call was answered by a recorded message that asked Plaintiff to call back during normal business hours.

• In Calls 1, 6, 9, 10, and 11, Plaintiff asked the caller where Defendant was located. All callers indicated New Jersey prior to the termination of the call.

• In Calls 1-3, 5, and 9, the callers asked if Plaintiff was a homeowner and asked if he had ever heard of home warranty.

• In Call 4, the caller pre-qualified Plaintiff for home warranty, and asked Plaintiff for his credit card number. Plaintiff supplied a controlled credit card in order to log the merchant details with Plaintiff’s financial institution. Plaintiff’s financial institution did log the credit card charge attempt by Defendant.

• In Calls 6, 8, 10, and 11, the callers, in addition to asking Plaintiff questions about homeownership and home warranty, specifically pitched promotions or sales. The caller in Call 6 pitched a “summer sale today only promotion.” In Call 8, the caller stated that Defendant was “running a promotion to homeowners in your area.” The callers in Calls 10 and 11 called regarding “big game special” promotions.

(Id.)

1. Demand for Do-Not-Call Policy: Calls 1, 9, and 10

During Calls 1, 9, and 10, Plaintiff asked the callers from Choice Home Warranty—John, Jamal (transferred by Marla), and Charlie (who then transferred to Dave)—for a copy of Defendant’s do-not-call policy. (Id.) John responded, “What’s that?” (Id. at PageID.14 ¶ 67.) Jamal responded “no.” (Id. at PageID.23 ¶ 141.) Charlie responded “Yeah, sure, hold on,” prior to transferring Plaintiff to

Dave, who responded that Defendant did not have a do-not-call policy. (Id. at PageID.24 ¶ 151.) B. Plaintiff’s Claims

Plaintiff asserts the following claims against Defendant: (I) Calls 3-6 violated the “telemarketing robocall” provision in 47 C.F.R. § 64.1200(a)(2);

(II) All eleven calls violated 47 C.F.R. § 64.1200(c)(2) as they were made to a telephone number on the National Do-Not-Call Registry

(III) All eleven calls violated 47 C.F.R. § 64.1200(d) as they were made without the institution of procedures for maintaining an internal Do-Not-Call list;

(IV) Calls 1, 9, and 10 violated 47 C.F.R. § 64.1200(d)(1) as the caller failed to provide a copy of the written policy for maintaining an internal Do-Not-Call list on behalf the person or entity making the call;

(V) Call 5 violated 47 C.F.R. § 64.1200(d)(4), as the caller failed to provide the name or the person or entity on whose behalf the call was being made;

(VI) Calls 1-4 and 6-9 violated § 64.1601(e)(1) by providing falsified caller identification information;

(VII) Calls 1-4, 7, 8, 10, and 11 violated the MTCCA, specifically Mich. Comp.

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Dobronski v. CHW Group Inc, Counsel Stack Legal Research, https://law.counselstack.com/opinion/dobronski-v-chw-group-inc-mied-2025.