Denise Benz v. Crowley Maritime Corporation

Court of Appeals for the Eleventh Circuit·Decided April 27, 2018·No. 16-17363·Unpublished

Opinion

[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT

No. 16-17363

D.C. Docket No. 3:15-cv-00728-HLA-MCR

DENISE BENZ, Plaintiff-Appellant,

versus

CROWLEY MARITIME CORPORATION, CROWLEY LOGISTICS, INC.,

Defendants-Appellees.

Appeal from the United States District Court for the Middle District of Florida

(April 27, 2018)

Before JILL PRYOR, ANDERSON, and HULL, Circuit Judges. PER CURIAM:

Plaintiff Denise Benz appeals the district court’s grant of summary judgment to Defendants Crowley Maritime Corporation and Crowley Logistics, Inc.

(collectively, “Crowley”). Plaintiff Benz sued her employer Crowley alleging that she was terminated based on age and gender discrimination and in retaliation for exercising her rights under the Family and Medical Leave Act (“FMLA”). She also claimed that Crowley interfered with her FMLA rights. Having the benefit of oral argument and after carefully reviewing the briefs and relevant parts of the record, we affirm the judgment in favor of Crowley as to Benz’s age and gender discrimination claims and reverse as to Benz’s FMLA retaliation and interference claims.

I. FACTUAL BACKGROUND

We recount the facts in the light most favorable to Benz.

A. Benz’s Employment History from 2003-2015 Crowley operates warehouses in the United States and abroad, including facilities in Jacksonville, Florida and San Juan, Puerto Rico. From June 2, 2003 until her termination on February 6, 2015, Denise Benz worked in Crowley’s warehouse in Jacksonville, Florida. When Benz was hired, she was the only warehouse employee. Benz later served as a “warehouse supervisor” and an “operations manager.”

By the time of her termination in 2015, the Jacksonville operations had grown substantially. Benz had been promoted to warehouse manager in 2014 and was supervising between 20 and 30 employees. Benz’s responsibilities included

storing, loading, organizing, and transporting customers’ shipments from point of origin to point of destination. Benz was often the only female who worked at the Jacksonville warehouse.

B. Evaluations of Benz’s Job Performance During her time at Crowley, Benz received high marks on her performance reviews. Benz’s supervisors consistently told her that she was performing well, typically exceeding Crowley’s expectations. Specifically, Benz’s supervisors commended her organizational skills and leadership abilities, noting that Benz worked well with others and challenged her subordinates to complete their tasks on time. Benz’s supervisors praised her ability to efficiently manage the warehouse’s operations while maintaining a clean and safe work environment. Benz also received recognition for her personal productivity and her ability to capably implement change. Crowley management also applauded Benz’s efforts in establishing and implementing standard operating procedures for her warehouse.

In February 2014, Benz received her 2013 performance evaluation, the last formal one she received before her termination in February 2015. The evaluation was prepared by Jennifer Morales, who was Benz’s direct supervisor and worked alongside Benz in the Jacksonville warehouse. Morales wrote that Benz had “done a great job” and commended her for “striv[ing] to do her utmost in ensuring that all services performed in the warehouse are done so with accuracy and integrity.”

Morales also wrote that Benz had reduced costs, ensured the safety of her workers, and worked efficiently.

In addition, Benz’s supervisors noted her ability to provide a high level of service to Crowley’s customers and for helping to grow Crowley’s business. As one of Benz’s supervisors put it, “[Benz] is all about customer satisfaction,” “always go[ing] out of her way to ensure [that] the customers[’] expectations are met.”

Even after Benz was terminated, several employees of Crowley’s customers, Morningstar Freight Forwarding and Coca-Cola, wrote recommendation letters for Benz. One letter described Benz as being “continuously helpful” and “great at managing [customers’] demands” in a “highly skilled” manner. Another letter stated that Benz had “remarkable talents for business, management and communications” making her “a great candidate for any organization.” The letter described Benz as meeting “every deadline and challenge with grace and ease” and stated that she had “always been a pleasure to work with.” One letter commended Benz for “flawlessly” executing projects, working as a “no nonsense” manager, flexibly accommodating customers’ demands, and proactively communicating with Crowley’s customers to solve any problems that would arise. The letter concluded with the observation that “[w]hatever you ask [Benz] to do is one more thing that you no longer have to worry about.”

Benz also received multiple awards for her performance based on recommendations from her superiors. In July 2011, Benz received an award for “Operational Excellence and Customer Satisfaction.” The award praised Benz for her “quick thinking and proactive approach” after she completed a customer’s shipping order on short notice “with a perfect delivery schedule.” In August 2013, Benz received an award for helping to sign a prospective customer by successfully handling a number of test shipments. The award noted that Benz worked overtime hours, weekends, and even skipped a friend’s wedding in order to ensure that Crowley retained the new customer. In April 2014, Benz received a $5,000 performance bonus.

In general, Benz was well liked by her subordinates, who testified that she was a good boss and treated her employees fairly. One warehouse worker testified that “working with [Benz] was great,” that she “was a great trainer,” and that he’d like to go work for her again in the future.

C. January-May 2014 In October 2013, Ayesha Diaz became General Manager of Crowley Caribbean Logistics. At the time, Jennifer Morales was still Benz’s direct supervisor in the Jacksonville warehouse. Benz reported directly to Morales, who in turn reported to Diaz.

Shortly after Diaz became General Manager, Diaz and Morales began to critique the Jacksonville warehouse’s operations and Benz’s performance. Diaz’s concern was that the Jacksonville warehouse employees lacked focus, did not know how to complete certain tasks, and were making mistakes. In early 2014, Diaz tasked Benz with establishing standardized operating procedures. Diaz was concerned that Benz’s management style was more focused on day-to-day operations instead of long-term strategic planning. Morales also became concerned with Benz’s leadership style and her aggressive way of communicating with other employees, which made them feel uncomfortable.

In April 2014, Crowley management received complaints that Benz had uttered racial slurs in the workplace. Upon learning of the allegations, Tiffany King, a Human Resources manager at Crowley, interviewed three employees who worked at the Jacksonville warehouse—Timothy Fontaine, Adrian Rainey, and Patrick Wells. King found out that Rainey and Wells did not actually hear Benz use any slur. Rather, they had heard from Fontaine that Benz had uttered a racial slur.

King believed Fontaine’s allegations because he was a top performer with no history of disciplinary problems, while Benz’s “past behaviors” suggested that it was possible that she had used the slur. King did not elaborate what “past behaviors” led her to this conclusion.

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