Denise Benz v. Crowley Maritime Corporation

CourtCourt of Appeals for the Eleventh Circuit
DecidedApril 27, 2018
Docket16-17363
StatusUnpublished

This text of Denise Benz v. Crowley Maritime Corporation (Denise Benz v. Crowley Maritime Corporation) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Denise Benz v. Crowley Maritime Corporation, (11th Cir. 2018).

Opinion

Case: 16-17363 Date Filed: 04/27/2018 Page: 1 of 25

[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT ________________________

No. 16-17363 ________________________

D.C. Docket No. 3:15-cv-00728-HLA-MCR

DENISE BENZ,

Plaintiff-Appellant,

versus

CROWLEY MARITIME CORPORATION, CROWLEY LOGISTICS, INC.,

Defendants-Appellees.

________________________

Appeal from the United States District Court for the Middle District of Florida _________________________

(April 27, 2018)

Before JILL PRYOR, ANDERSON, and HULL, Circuit Judges.

PER CURIAM:

Plaintiff Denise Benz appeals the district court’s grant of summary judgment

to Defendants Crowley Maritime Corporation and Crowley Logistics, Inc. Case: 16-17363 Date Filed: 04/27/2018 Page: 2 of 25

(collectively, “Crowley”). Plaintiff Benz sued her employer Crowley alleging that

she was terminated based on age and gender discrimination and in retaliation for

exercising her rights under the Family and Medical Leave Act (“FMLA”). She

also claimed that Crowley interfered with her FMLA rights. Having the benefit of

oral argument and after carefully reviewing the briefs and relevant parts of the

record, we affirm the judgment in favor of Crowley as to Benz’s age and gender

discrimination claims and reverse as to Benz’s FMLA retaliation and interference

claims.

I. FACTUAL BACKGROUND We recount the facts in the light most favorable to Benz.

A. Benz’s Employment History from 2003-2015

Crowley operates warehouses in the United States and abroad, including

facilities in Jacksonville, Florida and San Juan, Puerto Rico. From June 2, 2003

until her termination on February 6, 2015, Denise Benz worked in Crowley’s

warehouse in Jacksonville, Florida. When Benz was hired, she was the only

warehouse employee. Benz later served as a “warehouse supervisor” and an

“operations manager.”

By the time of her termination in 2015, the Jacksonville operations had

grown substantially. Benz had been promoted to warehouse manager in 2014 and

was supervising between 20 and 30 employees. Benz’s responsibilities included

2 Case: 16-17363 Date Filed: 04/27/2018 Page: 3 of 25

storing, loading, organizing, and transporting customers’ shipments from point of

origin to point of destination. Benz was often the only female who worked at the

Jacksonville warehouse.

B. Evaluations of Benz’s Job Performance

During her time at Crowley, Benz received high marks on her performance

reviews. Benz’s supervisors consistently told her that she was performing well,

typically exceeding Crowley’s expectations. Specifically, Benz’s supervisors

commended her organizational skills and leadership abilities, noting that Benz

worked well with others and challenged her subordinates to complete their tasks on

time. Benz’s supervisors praised her ability to efficiently manage the warehouse’s

operations while maintaining a clean and safe work environment. Benz also

received recognition for her personal productivity and her ability to capably

implement change. Crowley management also applauded Benz’s efforts in

establishing and implementing standard operating procedures for her warehouse.

In February 2014, Benz received her 2013 performance evaluation, the last

formal one she received before her termination in February 2015. The evaluation

was prepared by Jennifer Morales, who was Benz’s direct supervisor and worked

alongside Benz in the Jacksonville warehouse. Morales wrote that Benz had “done

a great job” and commended her for “striv[ing] to do her utmost in ensuring that all

services performed in the warehouse are done so with accuracy and integrity.”

3 Case: 16-17363 Date Filed: 04/27/2018 Page: 4 of 25

Morales also wrote that Benz had reduced costs, ensured the safety of her workers,

and worked efficiently.

In addition, Benz’s supervisors noted her ability to provide a high level of

service to Crowley’s customers and for helping to grow Crowley’s business. As

one of Benz’s supervisors put it, “[Benz] is all about customer satisfaction,”

“always go[ing] out of her way to ensure [that] the customers[’] expectations are

met.”

Even after Benz was terminated, several employees of Crowley’s customers,

Morningstar Freight Forwarding and Coca-Cola, wrote recommendation letters for

Benz. One letter described Benz as being “continuously helpful” and “great at

managing [customers’] demands” in a “highly skilled” manner. Another letter

stated that Benz had “remarkable talents for business, management and

communications” making her “a great candidate for any organization.” The letter

described Benz as meeting “every deadline and challenge with grace and ease” and

stated that she had “always been a pleasure to work with.” One letter commended

Benz for “flawlessly” executing projects, working as a “no nonsense” manager,

flexibly accommodating customers’ demands, and proactively communicating with

Crowley’s customers to solve any problems that would arise. The letter concluded

with the observation that “[w]hatever you ask [Benz] to do is one more thing that

you no longer have to worry about.”

4 Case: 16-17363 Date Filed: 04/27/2018 Page: 5 of 25

Benz also received multiple awards for her performance based on

recommendations from her superiors. In July 2011, Benz received an award for

“Operational Excellence and Customer Satisfaction.” The award praised Benz for

her “quick thinking and proactive approach” after she completed a customer’s

shipping order on short notice “with a perfect delivery schedule.” In August 2013,

Benz received an award for helping to sign a prospective customer by successfully

handling a number of test shipments. The award noted that Benz worked overtime

hours, weekends, and even skipped a friend’s wedding in order to ensure that

Crowley retained the new customer. In April 2014, Benz received a $5,000

performance bonus.

In general, Benz was well liked by her subordinates, who testified that she

was a good boss and treated her employees fairly. One warehouse worker testified

that “working with [Benz] was great,” that she “was a great trainer,” and that he’d

like to go work for her again in the future.

C. January-May 2014

In October 2013, Ayesha Diaz became General Manager of Crowley

Caribbean Logistics. At the time, Jennifer Morales was still Benz’s direct

supervisor in the Jacksonville warehouse. Benz reported directly to Morales, who

in turn reported to Diaz.

5 Case: 16-17363 Date Filed: 04/27/2018 Page: 6 of 25

Shortly after Diaz became General Manager, Diaz and Morales began to

critique the Jacksonville warehouse’s operations and Benz’s performance. Diaz’s

concern was that the Jacksonville warehouse employees lacked focus, did not

know how to complete certain tasks, and were making mistakes. In early 2014,

Diaz tasked Benz with establishing standardized operating procedures. Diaz was

concerned that Benz’s management style was more focused on day-to-day

operations instead of long-term strategic planning. Morales also became

concerned with Benz’s leadership style and her aggressive way of communicating

with other employees, which made them feel uncomfortable.

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Denise Benz v. Crowley Maritime Corporation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/denise-benz-v-crowley-maritime-corporation-ca11-2018.