Delia A. Bandy v. Paul A. White, D.C. and Nutrition Center, Inc., D/B/A Nutri-West

CourtCourt of Appeals of Texas
DecidedJuly 26, 2002
Docket03-01-00444-CV
StatusPublished

This text of Delia A. Bandy v. Paul A. White, D.C. and Nutrition Center, Inc., D/B/A Nutri-West (Delia A. Bandy v. Paul A. White, D.C. and Nutrition Center, Inc., D/B/A Nutri-West) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Delia A. Bandy v. Paul A. White, D.C. and Nutrition Center, Inc., D/B/A Nutri-West, (Tex. Ct. App. 2002).

Opinion

TEXAS COURT OF APPEALS, THIRD DISTRICT, AT AUSTIN

NO. 03-01-00444-CV

Delia A. Bandy, Appellant

v.

Paul A. White, D.C. and Nutrition Center, Inc., d/b/a Nutri-West, Appellees

FROM THE DISTRICT COURT OF TRAVIS COUNTY, 353RD JUDICIAL DISTRICT NO. 99-01701, HONORABLE SCOTT H. JENKINS, JUDGE PRESIDING

After a two-week trial in a defamation suit filed by Delia Bandy, a jury failed to find in Ms.

Bandy=s favor and found that the appellees had established that the allegedly defamatory statements were

true or substantially true and protected by a qualified privilege. On appeal, appellant challenges the jury=s

failure to find that the statements constituted libel or libel per se and attacks the evidentiary support for the

jury=s findings regarding the affirmative defenses of truth and privilege. She also complains about the trial

court=s refusal to strike one of appellees= exhibits. We will affirm the judgment.

FACTUAL AND PROCEDURAL BACKGROUND

Delia Bandy, also known as AJody Bandy,@ sold nutritional supplements that were

manufactured and distributed by a Wyoming company called Nutrition Center, Inc. d/b/a Nutri-West. The company, which markets its supplements specifically to chiropractors for their patients= needs, was founded

by Dr. Paul White, who was himself a chiropractor. Prior to launching Nutri-West, Dr. White had been

involved in two nutritional supplement companies that failed, he believed, because the distributors did not

have exclusive franchises and competed against each other for the same customers, creating Adistributors

wars.@ Therefore, Dr. White determined to succeed with Nutri-West by granting distributors the exclusive

right to sell products within a certain geographical area. For example, Ms. Bandy had a contract with

Nutri-West that gave her the exclusive right to sell the company=s products in Texas from 1992 to 1997.

The dozen or so other distributors likewise had exclusive territories. Exclusive distributorships were the

ethos of the Nutri-West business, and Dr. White, who ran the business with his wife and son, did not

tolerate violations of this principle. Dr. White frequently emphasized to Nutri-West distributors that the

success of the company depended on the distributors= ability to trust one another not to sell supplements

outside their territory.

The policy did more than breed goodwill among the distributors; it also gave each

distributor an economic incentive to develop a market for Nutri-West products in an exclusive territory.

According to their agreements with the company, distributors were required to promote the supplements in

their assigned area by arranging seminars at which well-known people in the chiropractic community would

speak, sending out mailings and e-mails, visiting doctors= offices to drop off literature, and Acold-calling@

doctors= offices located within their assigned territory. Each distributor bore the costs associated with the

marketing of Nutri-West products in his area. One of Dr. White=s witnesses, Ronald Hinkley, who had

been a Nutri-West distributor for thirteen years, testified that it would not have been profitable for him to

2 spend money on the required marketing in his territory only to have distributors from outside his territory

capitalize on his efforts. Ben Markham, another long-time distributor for Nutri-West, testified that the value

of his distributorship was based on its exclusivity. A more recent distributor agreed that having the exclusive

rights to a territory affected how much he was willing to spend to grow his franchise. All of the long-term

distributors testified that they had always considered themselves exclusive distributors within their assigned

territories; they added that selling outside one=s territory was considered dishonest and unscrupulous and

violated the principles on which the company operated. As Ben Markham testified, the one thing that was

considered unethical within the company was for a Nutri-West distributor to sell outside his assigned

territory.

Moreover, Dr. White deemed such action to be a serious violation of the distributorship

contract, and he frequently reminded his sales force of the prohibition on out-of-territory sales. Several

Nutri-West distributors testified that they were aware that Dr. White did not tolerate any violations of the

exclusivity policy; when he learned that a distributor was selling into another=s territory, Dr. White acted

swiftly to sanction the distributor and deter further violations. Such incidents also prompted Dr. White to

send Adistributor bulletins,@ in which he cautioned the distributors that such behavior would not be tolerated.

In fact, Dr. White testified that at Ms. Bandy=s request, he had enforced the policy against a distributor

whom Ms. Bandy suspected of selling in her assigned territory. So strongly held was Dr. White=s conviction

that out-of-territory sales effectively Acheated@ the rightful distributor out of a sale, that it was the company=s

practice for a violator caught poaching to turn over the account and proceeds from any sales to the

territory=s assigned distributor. In addition, the violator faced possible termination of his contract.

3 Ms. Bandy, who incorporated her Texas franchise under the name Nutri-West Texas, had

increasing sales throughout her five-year contract. In 1996, she was named the distributor with the largest

percentage increase in sales and received a $5000 prize. Increasingly, however, Ms. Bandy=s business

became marred by difficulties. The home office in Wyoming logged numerous complaints by customers

who reported that they had unsuccessfully tried to contact Ms. Bandy or her staff at Nutri-West Texas,

even though each distributor was required to have an operational 1-800 number and maintain an office.

Other customers complained that they were treated rudely by those in her office. In addition to the

complaints by customers, the home office experienced problems of its own in dealing with Ms. Bandy. The

home office had so many problems with Ms. Bandy=s payment for products, including numerous bounced

checks, that it ordered the staff to send all shipments to Nutri-West Texas AC.O.D.@ Dr. White also

testified that the office often had to make Adrop ships,@ or ship products directly to Ms. Bandy=s customers,

because Ms. Bandy did not have the money to pay the C.O.D. charges. In addition, Ms. Bandy=s sales fell

from the high of $440,000 in 1996 to less than $400,000 in 1997. Dr. White testified that he and his staff

were initially patient with Ms. Bandy and attempted to resolve the problems, but near the end of her

contract term, Dr. White informed Ms. Bandy that she should find a buyer to acquire her business as Nutri-

West would not renew her contract for another term.

Ms. Bandy subsequently made arrangements with Ken Connolly, a chiropractor, and his

wife Tracey to buy the business for $450,000; this price approximated Ms. Bandy=s total sales of $440,000

in the previous year. Dr. Connolly testified that while he and his wife were already attracted by the idea of

taking over the Nutri-West business, their trip to Wyoming to visit the home office and discuss the business

4 opportunity with Dr. White and his wife increased their enthusiasm regarding the venture. After returning to

Texas, Dr. Connolly suggested a few revisions to the agreement with Ms. Bandy, based on his

conversations with Dr. White, and the parties closed on the deal in December 1997.

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Delia A. Bandy v. Paul A. White, D.C. and Nutrition Center, Inc., D/B/A Nutri-West, Counsel Stack Legal Research, https://law.counselstack.com/opinion/delia-a-bandy-v-paul-a-white-dc-and-nutrition-cent-texapp-2002.