Deborah N. Parker v. First-Citizens Bank & Trust Company

District Court, S.D. West Virginia·Decided August 27, 2026·No. 5:25-cv-00424·Unknown

Opinion

UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF WEST VIRGINIA AT BECKLEY

DEBORAH N. PARKER, Plaintiff, v. CIVIL ACTION NO. 5:25-cv-00424

FIRST-CITIZENS BANK & TRUST COMPANY, Defendant.

MEMORANDUM OPINION AND OPINION ORDER

Pending is Defendant First Citizens Bank & Trust Company’s (“FCB”) (1) Motion for Summary Judgment [ECF 35], filed June 5, 2026. Plaintiff Deborah N. Parker (“Ms. Parker”) responded in opposition to FCB’s Motion for Summary Judgment [ECF 37], on June 22, 2026, to which FCB replied [ECF 38] on June 26, 2026.

I.

In January 1993, Ms. Parker began working for the Bank of White Sulfur Springs, which was later acquired by FCB. [ECF 35-4 at 7]. In December 2017, Ms. Parker was promoted to the role of Manager of Retail Banking (“MRB”) for the “Allegheny Cluster,” a subset of FCB’s “Virginia Valleys” market. [ECF 35-7 at 8]. From the fall of 2022 through early 2024, all MRBs in the Virginia Valleys market -- including Ms. Parker -- were supervised by interim Area Executive Greg Burnette. FCB evaluates the performance of MRBs, like Ms. Parker, under a “three-legged stool approach” focused upon productivity, partner goals, and personal development. FCB evaluates a MRB’s productivity via a scorecard which considers loan production, balance sheet items, wealth, and investor services. FCB considers “a total score of 3.0” to be acceptable and considers any score below to indicate a need for improvement. [ECF 36 at 3 (citing ECF 35-7 at 29)]. Further, FCB considers a score below 2.0 to indicate “severe underperformance.” [ECF 36 at 3 (citing ECF 35-7 at 21)]. The scores awarded to all MRBs are combined to determine the average score of all MRB’s employed by FCB. [Id. at 3] The record

contains the scores from twenty-one of Ms. Parker’s productivity scorecards ranging from February 2022 through December 2023. [Id. at 4-9.] While her average score throughout her 2022 scorecards was 2.49 indicating a need for improvement, her scores in 2023 dropped drastically to an average of 1.6, indicating a trend of severe underperformance. Id. Throughout 2023, Ms. Parker was consistently among the least three productive MRBs. Id. She ranked as the least productive MRB for 6 of the 11 months for which scores were provided. Id. As a result of this underperformance, on October 14, 2023, Mr. Burnette placed Ms. Parker on a Performance Improvement Plan (“PIP”) for a period of sixty days. [Id. at 8]. In the PIP, Mr. Burnette identified Ms. Parker’s (1) “Leadership and Team Management,” (2) “Talent

Development and Coaching,” and (3) “Change Management Leader” as “areas for improvement.” [Id. at 8 (citing ECF 35-1 at 2-3)]. Respecting Ms. Parker’s Leadership and Team Management, Mr. Burnette noted that she needed to (1) hold her team accountable for behavioral expectations, (2) ensure performance improvement plans were in place for low-performing associates, and (3) meet her cluster’s goals for loan production, BSI, and checking deposit value for the fourth quarter. [Id.]. Respecting Ms. Parker’s Talent Development and Coaching, Mr. Burnette noted that Ms. Parker needed to “engage in a minimum of two joint calls with associates each month for observation.” [Id.]. Respecting Change Management Leader, Mr. Burnette noted that Ms. Parker needed to “[d]emonstrate a willingness to employ new ideas and step away from behaviors not yielding results.” [Id.]. On December 6, 2023, FCB HR Business Partner Sonja Sharpless sent an email to FCB HR Manager Queena Green noting FCB’s “plan to most likely exit Deborah Parker.” [ECF 35-22 at 3]. Ms. Sharpless indicated she needed to “manage this last potential dismissal,” referencing the dismissal of Ms. Parker, “with eyes on all potential risks.” [Id.]. Ms. Green

responded that she will “help get this one across the finish line.” [Id. at 2]. On December 13, 2023, Ms. Parker was placed on a written warning which noted that the Alleghany Cluster’s performance continued to decline in “all measurable categories” following the end of the third quarter of 2023. [Id. at 9 (citing ECF 35-2 at 2)]. The same day, Ms. Parker submitted an appeal to her written warning, emphasizing her cluster’s performance was hindered by (1) three associates -- including two managers -- having cancer, (2) significant partner turnover in the Merchant, Treasury Services, and Wealth departments, (3) Ms. Parker’s “required participation in a separate, five-month associate lawsuit for the bank,” and (4) Ms. Parker serving as a loan-producing associate while simultaneously managing 8 branches due to the cluster’s “lack

of an effective banker.” [ECF 37 at 3-4 (citing ECF 35-1 at 4)]. Ms. Parker’s appeal -- which mentioned neither age nor gender discrimination -- was assigned to Ms. Green. [ECF 36 at 10 (citing ECF 35-16 at 7); id. (citing 35-4 at 16)]. On January 17, 2024, Ms. Green informed Karen Maurer, FCB Senior HR Advisor, the written warning would be upheld. [ECF 35-19 at 4]. Ms. Green testified this decision to uphold rested upon “the concerns [Ms. Parker] raised . . . not impact[ing] her ability to meet the performance expectations of her role holistically.” [ECF 35-16 at 13]. On December 21, 2023, Thomas Cline accepted a position as FCB’s permanent Area Executive for the Virginia Valleys market. His term of service began on January 8, 2024. [ECF 36 at 10 (citing ECF 35-20 at 7)]. Prior to Mr. Cline accepting his new position, he was informed by FCB Regional Executive Vice President Bob Roberts of Ms. Parker’s disciplinary status. [ECF 37 at 9 (citing ECF 35-8 at 7)]. On February 13, 2024, Mr. Burnette terminated Ms. Parker’s employment. [ECF 35-7]. She was fifty-three years old. [ECF 36 at 10 (citing ECF 35-4 at 4); ECF 37 at 5, 6].

In the month prior to Ms. Parker’s termination, Mr. Cline and FCB’s recruiting team identified, evaluated, and interviewed candidates to fill a vacant MRB position for the “Roanoke Cluster.” [ECF 35-20 at 9-10, 14]. The vacancy was posted. [Id. at 11]. Matt Mandel applied and interviewed, but FCB declined to offer him the job. [Id. at 15-16]. Following Ms. Parker’s termination, Mr. Cline was charged with hiring her replacement. [Id. at 18]. The newly vacant Alleghany Cluster MRB position was not advertised. [Id. at 14]. Approximately three weeks after Ms. Parker’s termination, Mr. Cline hired Mr. Mandel to fill the vacant Alleghany Cluster MRB position. [ECF 37 at 5; ECF 36 at 19]. At the time Mr. Mandel was hired, he was 41 years old. [ECF 37 at 5; ECF 38 at 3]. Mr. Mandel was not working

for FCB prior to being hired as the MRB for the Alleghany Cluster. [ECF 35-20 at 14]. On June 10, 2025, Ms. Parker instituted this action against FCB in the Circuit Court of Greenbrier County, asserting claims of (1) age discrimination, and (2) gender discrimination in violation of the West Virginia Human Rights Act (“WVHRA”), W. Va. Code §§ 16B-17-1, 16B- 17-12. [ECF 1-1].1 On July 10, 2025, FCB removed. [ECF 1]. On June 5, 2026, FCB moved for

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