de Jesus v. Dignity Health Corporation

District Court, D. Arizona·Decided January 18, 2023·No. 2:21-cv-00926·Unknown

Opinion

WO

Myrna de Jesus, No. CV-21-00926-PHX-DWL

Plaintiff, ORDER

v.

Dignity Health Corporation, et al.,

Defendants. Plaintiff Myrna de Jesus (“Plaintiff”), who is proceeding pro se, worked as a patient care coordinator for non-party Optum360 Services, Inc. (“Optum360”). Although Plaintiff was employed by Optum360, she physically worked inside St. Joseph’s Hospital and Medical Center, which is a facility owned by Defendant Dignity Health Corporation (“Dignity Health”). Plaintiff’s job responsibilities included registering patients’ insurance during the hospital admissions process. In March 2021, following an incident in which Plaintiff allegedly called a Dignity Health nurse a “fucking bitch” in front of a Dignity Health patient, Dignity Health representatives spoke with (and then emailed) Plaintiff’s Optum360 manager to raise concerns about this and other incidents. The next day, Optum360 fired Plaintiff. In this action, Plaintiff asserts a defamation claim against Dignity Health and seeks $10 million in damages. Now pending before the Court are the parties’ cross-motions for summary judgment. (Docs. 69, 70.) For the following reasons, Dignity Health’s motion is granted, Plaintiff’s motion is denied, and this action is terminated. I. Facts The following facts are derived from the parties’ summary judgment submissions and other materials in the record and are uncontroverted unless otherwise noted. A. The Alleged Incidents “Plaintiff worked as a Patient Care Coordinator for Optum360. . . . Although employed by Optum360, Plaintiff physically worked at St. Joseph’s Hospital and Medical Center, a Dignity Health facility.” (Doc. 69 at 2 ¶ 1; Doc. 1-3 at 7.)1 In this role, Plaintiff “assisted hospital admissions by registering patients’ insurance and worked from a mobile workstation, or ‘Work on Wheels.’” (Doc. 69 at 2 ¶ 2; Doc. 78 at 4 ¶ 2 [undisputed].) On September 16, 2020, Plaintiff received a documented “coaching” from Optum360 related to an incident that occurred the previous day. (Doc. 69 at 2 ¶ 4; Doc. 78 at 4 ¶ 4[undisputed]; Doc. 69-1 at 45-46 [“The purpose of this coaching session is to define areas of concern in your work performance or behavior and allow you the opportunity to demonstrate improvement.”].) “The Coaching required Plaintiff to ‘focus on treating all patients, coworkers, [and] leaders’ with ‘respect, humility,’ ‘compassion, and integrity,’ and noted ‘significant and immediate improvement’ was necessary to avoid additional disciplinary action, ‘up to and including termination.’” (Doc. 69 at 2 ¶ 7; Doc. 69-1 at 45- 46.)2 As for the specifics of the underlying incident, Optum360’s “Coaching Summary” form states that on September 15, 2020, a nurse, “Jackie,” “had concerns with [Plaintiff].” (Doc. 69-1 at 45.) Jackie informed Plaintiff that the “patient was not oriented and appropriate to answer admission questions” but Plaintiff said, “I am going to ask him anyways.” (Id.) After Plaintiff obtained the patient’s signature on the intake forms, as well as other information (such as the patient’s date of birth and social security number), 1 Plaintiff generally agrees but clarifies that she was later promoted to a “Compliance” position. (Doc. 78 at 4 ¶ 1; Doc 69-1 at 50.) 2 Plaintiff agrees the Coaching included these requirements but characterizes it as “just a counselling not a write up.” (Doc. 78 at 5 ¶ 7.) Plaintiff insisted to Jackie that the patient “wasn’t confused and could answer questions and sign paperwork because ‘I have a Masters in Psychology.’” (Id.) Plaintiff disputes certain aspects of Optum360’s account of the incident. (Doc. 78 at 5 ¶¶ 5-7.) Separately, on March 1, 2021, “a Dignity Health nurse, Lois Dracobly, verbally reprimanded Plaintiff for not wearing her mask while standing in a hallway outside the intensive care unit.” (Doc. 69 at 3 ¶ 8; Doc. 69-2 at 7 [email from Dracobly describing the incident].)3 “Plaintiff was not wearing her mask because she was eating.” (Doc. 69 at 3 ¶ 9; Doc. 78 at 6 ¶ 9 [undisputed].) Plaintiff ignored Dracobly’s request to wear a mask while she was eating, so Dracobly called security, “who asked Plaintiff to eat in the cafeteria.” (Doc. 69 at 3 ¶¶ 11-12; Doc. 78 at 6 ¶ 11-12 [undisputed].) Dracobly also contends that, a “few weeks” before the masking incident, she and Plaintiff had another unpleasant interaction. (Doc. 69-2 at 7.) There, Plaintiff tried to get insurance and registration information from a family that was in the process of grieving their loved one. (Doc. 69 at 3 ¶¶ 13-14; Doc. 69-2 at 7.) Plaintiff generally disputes Dracobly’s version of this incident. (Doc. 78 at 6 ¶¶ 13-14.)4 Finally, on March 1, 2021, there was a separate incident at an elevator. (Doc. 69 at 3 ¶¶ 15-22; Doc. 78 at 6 ¶¶ 15-22 [generally agreeing there was an incident]; Doc. 69-1 at 12 [Plaintiff’s deposition testimony describing the elevator incident.].) The exact events are contested, but generally, Plaintiff was in the elevator with her mobile unit, which took up considerable space. (Doc. 69-1 at 13 [“I was measuring the WOW machine, kind of taking up this space, and then me standing, the bed of the patient is so long, I said, “We’re 3 Although Dignity Health’s motion identifies the date of this incident as March 1, 2020, this appears to be a typo, as the underlying email is dated March 1, 2021 and states that the mask-warning incident occurred “[t]his morning.” (Doc. 69-2 at 7.) As for the substance of the incident, Plaintiff “partially agrees” with Dignity Health’s description but maintains that she was “eating oatmeal” (not yogurt) and was “allowed . . . to eat anywhere” and “Defendant cannot provide any evidence that it obliged all personnel to eat at the cafeteria only, and that all must wear their masks while eating.” (Doc. 78 at 5-6 ¶ 8.) 4 Plaintiff also argues that Dracobly “did not have a professional interaction with Plaintiff” and in fact “pushed Plaintiff on the chest.” (Doc. 78 at 6 ¶ 13.) Plaintiff claims to have a police report from the interaction, but it was not attached as an exhibit. (Id.) not going to fit.”].) Upon arriving at the seventh floor, Plaintiff encountered three5 nurses transporting a patient in a bed. (Id.at 12-13.) Plaintiff, knowing they would not all fit inside the elevator, asked the nurses and patient to wait for the next one. (Id. at 13-14 [“So I suggested, “Do you think you guys can just wait for the other elevator to open?”].) The nurses explained they could not wait because they were running late for surgery and asked Plaintiff if they could use the elevator. (Id. [“She said, “No. We’re running late. We’re running late for the patient’s surgery.”].) In Plaintiff’s version of this incident, Plaintiff exited the elevator while muttering “dealing with idiots.” (Id. at 14 [“When I got off, they moved back in. In my mind, I was more to myself, because I said, “They are not thinking.’ In my mind, I said, ‘Dealing with idiots,’ so I said that.”].) The nurses have a different recollection—two of the nurses, Danyelle Dodd and Daniela Lopez, recalled that Plaintiff called Dodd a “fucking bitch.” (Doc. 69 at 4 ¶ 23.)6 B. Dignity Health Representatives Report The Alleged Incidents To Plaintiff’s Optum360 Supervisor Dodd immediately referred the incident to her Dignity Health manager, Maureen Juilfs. (Doc. 69 at 4 ¶ 24; Doc. 78 at 8 ¶ 24 [not disagreeing in relevant part]; Doc. 69-2 at 5 [email from Juilfs]; Doc 69-2 at 10-11 [Juilfs declaration].) After speaking with Plaintiff, Juilfs expressed a desire to speak with Plaintiff’s Optum360 supervisor, Sarah Hernandez. (Doc. 69 at 4 ¶¶ 25-27; Doc. 78 at 8 ¶¶ 25-27 [undisputed in relevant part]; Doc 69-2 at 11 ¶ 7 [Juilfs declaration].) The group then traveled to Hernandez’s office. (Doc. 69 at 4 ¶ 28; Doc. 78 at 8 ¶ 28 [undisputed].) Juilfs first spoke to Hernandez alone. (Doc. 69 at 5 ¶ 29; Doc. 78 at 8 ¶ 29 [undisputed].) Juilfs generally relayed the allegation by Dodd and Lopez—i.e., th

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de Jesus v. Dignity Health Corporation, (D. Ariz. 2023).

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