de Jesus v. Dignity Health Corporation

CourtDistrict Court, D. Arizona
DecidedJanuary 18, 2023
Docket2:21-cv-00926
StatusUnknown

This text of de Jesus v. Dignity Health Corporation (de Jesus v. Dignity Health Corporation) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
de Jesus v. Dignity Health Corporation, (D. Ariz. 2023).

Opinion

1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA

9 Myrna de Jesus, No. CV-21-00926-PHX-DWL

10 Plaintiff, ORDER

11 v.

12 Dignity Health Corporation, et al.,

13 Defendants. 14 15 Plaintiff Myrna de Jesus (“Plaintiff”), who is proceeding pro se, worked as a patient 16 care coordinator for non-party Optum360 Services, Inc. (“Optum360”). Although Plaintiff 17 was employed by Optum360, she physically worked inside St. Joseph’s Hospital and 18 Medical Center, which is a facility owned by Defendant Dignity Health Corporation 19 (“Dignity Health”). Plaintiff’s job responsibilities included registering patients’ insurance 20 during the hospital admissions process. 21 In March 2021, following an incident in which Plaintiff allegedly called a Dignity 22 Health nurse a “fucking bitch” in front of a Dignity Health patient, Dignity Health 23 representatives spoke with (and then emailed) Plaintiff’s Optum360 manager to raise 24 concerns about this and other incidents. The next day, Optum360 fired Plaintiff. 25 In this action, Plaintiff asserts a defamation claim against Dignity Health and seeks 26 $10 million in damages. Now pending before the Court are the parties’ cross-motions for 27 summary judgment. (Docs. 69, 70.) For the following reasons, Dignity Health’s motion 28 is granted, Plaintiff’s motion is denied, and this action is terminated. 1 BACKGROUND 2 I. Facts 3 The following facts are derived from the parties’ summary judgment submissions 4 and other materials in the record and are uncontroverted unless otherwise noted. 5 A. The Alleged Incidents 6 “Plaintiff worked as a Patient Care Coordinator for Optum360. . . . Although 7 employed by Optum360, Plaintiff physically worked at St. Joseph’s Hospital and Medical 8 Center, a Dignity Health facility.” (Doc. 69 at 2 ¶ 1; Doc. 1-3 at 7.)1 In this role, Plaintiff 9 “assisted hospital admissions by registering patients’ insurance and worked from a mobile 10 workstation, or ‘Work on Wheels.’” (Doc. 69 at 2 ¶ 2; Doc. 78 at 4 ¶ 2 [undisputed].) 11 On September 16, 2020, Plaintiff received a documented “coaching” from 12 Optum360 related to an incident that occurred the previous day. (Doc. 69 at 2 ¶ 4; Doc. 78 13 at 4 ¶ 4[undisputed]; Doc. 69-1 at 45-46 [“The purpose of this coaching session is to define 14 areas of concern in your work performance or behavior and allow you the opportunity to 15 demonstrate improvement.”].) “The Coaching required Plaintiff to ‘focus on treating all 16 patients, coworkers, [and] leaders’ with ‘respect, humility,’ ‘compassion, and integrity,’ 17 and noted ‘significant and immediate improvement’ was necessary to avoid additional 18 disciplinary action, ‘up to and including termination.’” (Doc. 69 at 2 ¶ 7; Doc. 69-1 at 45- 19 46.)2 20 As for the specifics of the underlying incident, Optum360’s “Coaching Summary” 21 form states that on September 15, 2020, a nurse, “Jackie,” “had concerns with [Plaintiff].” 22 (Doc. 69-1 at 45.) Jackie informed Plaintiff that the “patient was not oriented and 23 appropriate to answer admission questions” but Plaintiff said, “I am going to ask him 24 anyways.” (Id.) After Plaintiff obtained the patient’s signature on the intake forms, as well 25 as other information (such as the patient’s date of birth and social security number), 26 1 Plaintiff generally agrees but clarifies that she was later promoted to a 27 “Compliance” position. (Doc. 78 at 4 ¶ 1; Doc 69-1 at 50.) 28 2 Plaintiff agrees the Coaching included these requirements but characterizes it as “just a counselling not a write up.” (Doc. 78 at 5 ¶ 7.) 1 Plaintiff insisted to Jackie that the patient “wasn’t confused and could answer questions 2 and sign paperwork because ‘I have a Masters in Psychology.’” (Id.) Plaintiff disputes 3 certain aspects of Optum360’s account of the incident. (Doc. 78 at 5 ¶¶ 5-7.) 4 Separately, on March 1, 2021, “a Dignity Health nurse, Lois Dracobly, verbally 5 reprimanded Plaintiff for not wearing her mask while standing in a hallway outside the 6 intensive care unit.” (Doc. 69 at 3 ¶ 8; Doc. 69-2 at 7 [email from Dracobly describing the 7 incident].)3 “Plaintiff was not wearing her mask because she was eating.” (Doc. 69 at 3 8 ¶ 9; Doc. 78 at 6 ¶ 9 [undisputed].) Plaintiff ignored Dracobly’s request to wear a mask 9 while she was eating, so Dracobly called security, “who asked Plaintiff to eat in the 10 cafeteria.” (Doc. 69 at 3 ¶¶ 11-12; Doc. 78 at 6 ¶ 11-12 [undisputed].) 11 Dracobly also contends that, a “few weeks” before the masking incident, she and 12 Plaintiff had another unpleasant interaction. (Doc. 69-2 at 7.) There, Plaintiff tried to get 13 insurance and registration information from a family that was in the process of grieving 14 their loved one. (Doc. 69 at 3 ¶¶ 13-14; Doc. 69-2 at 7.) Plaintiff generally disputes 15 Dracobly’s version of this incident. (Doc. 78 at 6 ¶¶ 13-14.)4 16 Finally, on March 1, 2021, there was a separate incident at an elevator. (Doc. 69 at 17 3 ¶¶ 15-22; Doc. 78 at 6 ¶¶ 15-22 [generally agreeing there was an incident]; Doc. 69-1 at 18 12 [Plaintiff’s deposition testimony describing the elevator incident.].) The exact events 19 are contested, but generally, Plaintiff was in the elevator with her mobile unit, which took 20 up considerable space. (Doc. 69-1 at 13 [“I was measuring the WOW machine, kind of 21 taking up this space, and then me standing, the bed of the patient is so long, I said, “We’re 22 23 3 Although Dignity Health’s motion identifies the date of this incident as March 1, 24 2020, this appears to be a typo, as the underlying email is dated March 1, 2021 and states that the mask-warning incident occurred “[t]his morning.” (Doc. 69-2 at 7.) As for the 25 substance of the incident, Plaintiff “partially agrees” with Dignity Health’s description but maintains that she was “eating oatmeal” (not yogurt) and was “allowed . . . to eat 26 anywhere” and “Defendant cannot provide any evidence that it obliged all personnel to eat at the cafeteria only, and that all must wear their masks while eating.” (Doc. 78 at 5-6 ¶ 8.) 27 4 Plaintiff also argues that Dracobly “did not have a professional interaction with 28 Plaintiff” and in fact “pushed Plaintiff on the chest.” (Doc. 78 at 6 ¶ 13.) Plaintiff claims to have a police report from the interaction, but it was not attached as an exhibit. (Id.) 1 not going to fit.”].) Upon arriving at the seventh floor, Plaintiff encountered three5 nurses 2 transporting a patient in a bed. (Id.at 12-13.) Plaintiff, knowing they would not all fit 3 inside the elevator, asked the nurses and patient to wait for the next one. (Id. at 13-14 [“So 4 I suggested, “Do you think you guys can just wait for the other elevator to open?”].) The 5 nurses explained they could not wait because they were running late for surgery and asked 6 Plaintiff if they could use the elevator. (Id. [“She said, “No. We’re running late. We’re 7 running late for the patient’s surgery.”].) 8 In Plaintiff’s version of this incident, Plaintiff exited the elevator while muttering 9 “dealing with idiots.” (Id. at 14 [“When I got off, they moved back in. In my mind, I was 10 more to myself, because I said, “They are not thinking.’ In my mind, I said, ‘Dealing with 11 idiots,’ so I said that.”].) The nurses have a different recollection—two of the nurses, 12 Danyelle Dodd and Daniela Lopez, recalled that Plaintiff called Dodd a “fucking bitch.” 13 (Doc. 69 at 4 ¶ 23.)6 14 B. Dignity Health Representatives Report The Alleged Incidents To 15 Plaintiff’s Optum360 Supervisor 16 Dodd immediately referred the incident to her Dignity Health manager, Maureen 17 Juilfs. (Doc. 69 at 4 ¶ 24; Doc. 78 at 8 ¶ 24 [not disagreeing in relevant part]; Doc. 69-2 at 18 5 [email from Juilfs]; Doc 69-2 at 10-11 [Juilfs declaration].) After speaking with Plaintiff, 19 Juilfs expressed a desire to speak with Plaintiff’s Optum360 supervisor, Sarah Hernandez. 20 (Doc.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Anderson v. Liberty Lobby, Inc.
477 U.S. 242 (Supreme Court, 1986)
Harlan L. Jacobsen v. Richard Filler
790 F.2d 1362 (Ninth Circuit, 1986)
In Re the Marriage of Summerfelt
688 P.2d 8 (Montana Supreme Court, 1984)
Modla v. Parker
495 P.2d 494 (Court of Appeals of Arizona, 1972)
Green Acres Trust v. London
688 P.2d 617 (Arizona Supreme Court, 1984)
Hirsch v. Cooper
737 P.2d 1092 (Court of Appeals of Arizona, 1986)
McClinton v. Rice
265 P.2d 425 (Arizona Supreme Court, 1953)
Bias v. Moynihan
508 F.3d 1212 (Ninth Circuit, 2007)
Miller v. Servicemaster by Rees
851 P.2d 143 (Court of Appeals of Arizona, 1992)
Fendler v. Phoenix Newspapers, Inc.
636 P.2d 1257 (Court of Appeals of Arizona, 1981)
Heuisler v. Phoenix Newspapers, Inc.
812 P.2d 1096 (Court of Appeals of Arizona, 1991)
Dube v. Likins
167 P.3d 93 (Court of Appeals of Arizona, 2007)
Desert Palm Surgical Group, P.L.C. v. Petta
343 P.3d 438 (Court of Appeals of Arizona, 2015)
Curtis Rookaird v. Bnsf Railway Company
908 F.3d 451 (Ninth Circuit, 2018)
Aspell v. American Contract Bridge League of Memphis
595 P.2d 191 (Court of Appeals of Arizona, 1979)
Barnes v. Arden Mayfair, Inc.
759 F.2d 676 (Ninth Circuit, 1985)

Cite This Page — Counsel Stack

Bluebook (online)
de Jesus v. Dignity Health Corporation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/de-jesus-v-dignity-health-corporation-azd-2023.