Daphne Berry v. Crestwood Healthcare LP

CourtCourt of Appeals for the Eleventh Circuit
DecidedOctober 27, 2023
Docket22-11129
StatusPublished

This text of Daphne Berry v. Crestwood Healthcare LP (Daphne Berry v. Crestwood Healthcare LP) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Daphne Berry v. Crestwood Healthcare LP, (11th Cir. 2023).

Opinion

USCA11 Case: 22-11129 Document: 29-1 Date Filed: 10/27/2023 Page: 1 of 30

[PUBLISH] In the United States Court of Appeals For the Eleventh Circuit

____________________

No. 22-11129 ____________________

DAPHNE BERRY, Plaintiff-Appellant, versus CRESTWOOD HEALTHCARE LP, CHS PROFESSIONAL SERVICES CORPORATION,

Defendants-Appellees.

Appeal from the United States District Court for the Northern District of Alabama D.C. Docket No. 5:19-cv-01407-LCB ____________________ USCA11 Case: 22-11129 Document: 29-1 Date Filed: 10/27/2023 Page: 2 of 30

2 Opinion of the Court 22-11129

Before WILLIAM PRYOR, Chief Judge, ABUDU, Circuit Judge, and BARBER, * District Judge. WILLIAM PRYOR: This appeal requires us to decide whether a former em- ployee presented substantial evidence of retaliation to survive summary judgment. Daphne Berry repeatedly complained about racial discrimination in the months before Crestwood Healthcare terminated her employment. But, also during that period, Crest- wood uncovered evidence that Berry engaged in bullying and other misconduct. After Berry sued Crestwood for retaliating against her complaints of discrimination, she argued that circum- stantial evidence created a reasonable inference of retaliation un- der either the McDonnell Douglas framework or a “convincing mo- saic” of proof. The district court disagreed and entered summary judgment in favor of Crestwood. Although an employee may prove retaliation with whatever circumstantial evidence creates a reasonable inference of retaliation, Berry’s evidence falls short. We affirm the summary judgment in favor of Crestwood. I. BACKGROUND Daphne Berry, a black female, worked at Crestwood Hos- pital as an emergency department nurse from 2007 to 2018. She was hired as a staff nurse and later promoted to full-time charge

* Honorable Thomas P. Barber, United States District Judge for the Middle District of Florida, sitting by designation. USCA11 Case: 22-11129 Document: 29-1 Date Filed: 10/27/2023 Page: 3 of 30

22-11129 Opinion of the Court 3

nurse. In that role, Berry supervised weekday-shift employees in the emergency department. Berry’s immediate supervisor described Berry as “an excel- lent nurse with a strong personality.” She reported that Berry “always held her crew accountable” and led “the strongest and smoothest crew” in the emergency department. Berry’s perfor- mance evaluations, including the last one she received from Crestwood, reveal that she consistently met or exceeded her su- pervisor’s expectations. But many of Berry’s colleagues disagreed. Berry clashed with other nurses. For example, in February 2018, Berry had an altercation with Shane Gann. In the presence of others, Berry told Gann that he “suck[ed] as a nurse,” and Gann screamed at Berry. Berry received informal counseling about the incident, and Gann resigned before Crestwood could discipline him. Also in February 2018, the director of the emergency de- partment learned that Berry and another nurse, Paul Mizzell, had “exhibited bullying behavior toward their colleagues.” The direc- tor stated that Mizzell’s behavior improved over time, but Berry’s behavior did not. Also in February 2018, during a shift on which she was the charge nurse, Berry and her team provided medical care to a combative psychiatric patient. Video recordings revealed that the nurses behaved inappropriately. For example, they sang, danced, and laughed in the patient’s room, and one nurse slapped the pa- tient’s hand. Shortly after, Crestwood received a complaint about the incident from someone claiming to be a patient or a patient’s USCA11 Case: 22-11129 Document: 29-1 Date Filed: 10/27/2023 Page: 4 of 30

4 Opinion of the Court 22-11129

family member. One employee heard that another hospital em- ployee, Sheila Primeau, had planned to pose as a patient’s family member and make the complaint. The employee told Berry that Primeau made the complaint to get the black nurses fired “be- cause they’re loud.” Crestwood investigated the nurses’ conduct during the pa- tient incident. While the investigation was ongoing, Berry made verbal complaints to her supervisors. She reported that Primeau made the complaint pretending to be a patient’s family member because she is racist. Berry also called Crestwood’s corporate- compliance hotline and made two anonymous complaints about the handling of the patient incident, racial targeting, and unfair treatment by management. Crestwood disciplined the nurses for their conduct during the incident. All nurses involved, including Berry, received disci- plinary notices and three days of unpaid suspension. Berry was also demoted from serving as a charge nurse. When the human resources director told Berry about the suspension and demotion, Berry complained again that Primeau had lodged the complaint out of racial animus. She also complained that her discipline was racially motivated. At least one nurse received a reduced suspension after the initial discipline was issued. During Berry’s suspension, someone from Crestwood called Berry and asked if she wanted to meet with the chief nursing officer to discuss the prospect of reducing her suspension. Berry declined. USCA11 Case: 22-11129 Document: 29-1 Date Filed: 10/27/2023 Page: 5 of 30

22-11129 Opinion of the Court 5

Berry then filed a grievance alleging that she was treated unfairly and targeted because of her race. Berry also identified herself as the person who made the earlier anonymous com- plaints to the hotline. In the weeks that followed, Berry called the hotline several more times to complain about racial discrimina- tion. Her last call occurred on May 11, 2018. After receiving several complaints and noticing significant department turnover, Crestwood sent its Regional Human Re- sources Director, Lisa Friday, to investigate the complaints and conduct an employee-relations survey. Between May 14 and May 17, Friday interviewed 24 hospital staff members. She asked simi- lar questions of each interviewee and took detailed notes. The interviews revealed significant evidence of misconduct and bullying by Berry. Out of 24 interviewees, 16 raised specific concerns about Berry. One interviewee reported that “[Berry] is always in the mix of everything that causes problems” and that “when [Berry] is around, there is chaos and continual bickering.” Another reported, “[t]here is much bullying by [Berry],” “[s]he is mean and doesn’t allow RNs to do their jobs,” and “[she] yells and screams at [staff] and won’t help them.” Another said that Berry “is a bully and demeans people.” Another reported that Berry “degrades most people all day long” and that she is “the ring lead- er for all the problems.” Another said, “[t]here is much bullying and intimidation . . . mostly done by [Berry].” That employee ex- plained that “[m]ost people call [a group including Berry] the ‘Mean Girls’” and that “[t]hey make back-handed threats.” Anoth- USCA11 Case: 22-11129 Document: 29-1 Date Filed: 10/27/2023 Page: 6 of 30

6 Opinion of the Court 22-11129

er employee reported that “[Berry] screams and fights with peo- ple . . . and demeans people in the ER.” Another said, “[Berry] is horribly mean” and “rude” and “is always bullying someone.” The employee also said that Berry “caused at least 7 employees to quit.” Another said, “[w]e lose RNs because of [Berry]” and “there are patient safety issues because of [Berry].” Another reported that Berry is “abusive” and that “5 or 6 people have already left because of [Berry].” One employee claimed to have “7 shoe boxes full of dates, times, and incidents over the last several months that involve [Berry’s] threatening behavior.” The same employee claimed that Berry was “very violent” on two occasions.

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Daphne Berry v. Crestwood Healthcare LP, Counsel Stack Legal Research, https://law.counselstack.com/opinion/daphne-berry-v-crestwood-healthcare-lp-ca11-2023.