Daniel v. Raleigh General Hospital, LLC

CourtDistrict Court, S.D. West Virginia
DecidedAugust 1, 2018
Docket5:17-cv-03986
StatusUnknown

This text of Daniel v. Raleigh General Hospital, LLC (Daniel v. Raleigh General Hospital, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. West Virginia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Daniel v. Raleigh General Hospital, LLC, (S.D.W. Va. 2018).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF WEST VIRGINIA

BECKLEY DIVISION

SUSAN DANIEL,

Plaintiff,

v. CIVIL ACTION NO. 5:17-cv-03986

RALEIGH GENERAL HOSPTIAL, LLC,

Defendant.

MEMORANDUM OPINION AND ORDER

The Court has reviewed the Defendant’s Motion for Summary Judgment (Document 43) and Memorandum of Law in Support (Document 44), the Plaintiff Susan Daniel’s Response in Opposition to Defendant’s Motion for Summary Judgment (Document 48), and the Defendant’s Reply in Support (Document 50), as well as the Complaint (Document 1-1) and all attached exhibits. For the reasons stated herein, the Court finds that the motion for summary should be granted. FACTS The Plaintiff, Susan Daniel, initiated this action on August 14, 2017, by filing her complaint in the Circuit Court of Raleigh County, West Virginia. She named Raleigh General Hospital, LLC (Raleigh General) as the sole Defendant. Citing diversity jurisdiction based on the out-of-state citizenship of the sole member of the Raleigh General, LLC, the Defendants removed the action to this Court on September 14, 2017. 1 Ms. Daniel was originally hired by Raleigh General as a pediatric floor nurse in March of 1997. Upon her hiring, Ms. Daniel attended an orientation where she was informed of the policies, procedures, and Code of Conduct regarding employees at the hospital, including the method by which employees could be disciplined. (Susan Daniel Dep., at 36:18-23, 100:22- 101:3). Included in the employee code of conduct was the requirement that employees “conduct

[themselves] in a manner which enhances the care, services, and image of the company.” (Id. at 41:20-24.) As affirmed by Ms. Daniel, this included ensuring “courteous interactions with coworkers, patients, and visitors,” and “quiet and orderly conduct.” (Id. at 42:7-11.) Ms. Daniel earned praise and various accolades during her tenure as a nurse at Raleigh General, and considers many of her coworkers and supervisors as “lifelong friends.” (Id. at 101:14-22.) Slightly over two years into the job, however, she ran into her first of several disciplinary issues regarding these terms of the code of conduct. On October 13, 1999, Ms. Daniel’s department director Margaret Weinberg took a disciplinary action against her by issuing verbal counseling regarding her customer service and communication skills. (Id. at 106:4-14.)

According to the document reflecting the verbal counseling, Ms. Weinberg noted that Ms. Daniel’s “[c]ustomer service skills are not meeting standards as set by the [hospital],” and that there were “[r]epeated concerns . . . about interactions with staff and families,” including inappropriate language. (Id.) Other similar disciplinary actions followed during the duration of Ms. Daniel’s employment at the hospital. In January of 2000, Ms. Daniel was suspended without pay for two days based on an incident wherein Ms. Daniel took a patient with RSV virus through the hallway and to the nurses’ station. (Id. at 115:14-24.) The report that accompanied the incident, read

2 and signed by the Plaintiff, cited “on-going issues with her professional behavior,” and that several employees voiced concerns regarding the Plaintiff’s “unprofessional conduct while on duty.” (Id. at 109:14-19; 116: 13-21.) In April of 2002, Ms. Daniel was again verbally counseled by a superior because a physician complained that she responded rudely to him. (Id. at 124:12- 126:10.) In July of 2004, a different superior issued a disciplinary action to the Plaintiff

stemming from a patient complaint. The patient’s family complained that, upon arriving to the Plaintiff’s floor from the emergency room, the Plaintiff “was very rude to the ER staff” and the patient’s family. (Id. at 132:22-137:1.) Ms. Daniel testified that she was disciplined for her unprofessional conduct and that she was on notice that future actions regarding rudeness or poor customer service could result in suspension or termination. (Id. at 136:22-137:6.) In December of 2006, Ms. Daniel was issued a verbal warning by a department director for inappropriately criticizing another co-worker in front of a physician. (Id. at 142:18-144:19.) According to the report issued in response to that verbal warning, the Plaintiff had been reprimanded a month prior “and told not to discuss or criticize employees.” (Id. at 144:15-145:6.)

In May of 2007, Ms. Daniel was again reprimanded for giving another employee a “wet willy,” wherein she got her finger wet and touched the ear of her co-worker. (Id. at 151:12-17.) Ms. Daniel admitted that she was trying to be a “fun nurse” and lighten the mood because her co- worker “looked like they were grumpy and didn’t want to be at work.” (Id. at 150:22-151:1.) Ms. Daniel’s acting department director Tammy Spurgeon issued a verbal warning in January of 2008 after Ms. Daniels argued with a West Virginia Department of Health and Human Resources employee over whether a patient should be placed into foster care, and again a few months later after a patient accused Ms. Daniel of having a “very unprofessional attitude” and being “rude and

3 nasty.” (Id. at 162:4-164.) Ms. Spurgeon also issued Ms. Daniel a written warning in April of 2008 based on a physician’s complaint that Ms. Daniel was argumentative. That physician commented that Ms. Daniel has “excellent clinical skills but felt very upset by the way [Ms. Daniel] spoke to her.” (Document 43-2, at 97.) In her own testimony, Ms. Spurgeon admitted to being “very good friends” with Ms. Daniel, but that she had communication issues and “could

cause havoc.” (Spurgeon Depo. at 14:24, 33:16-24.) Ms. Daniel was issued a similar verbal warning in 2010, and in 2014 she was ultimately suspended without pay for three days because of the way she handled a conversation with teenagers who volunteered at the hospital. During that incident, Ms. Daniel’s supervisor explained that she “[sat] a poor example” for the teenagers and other staff by an inappropriate interaction in which she “demonstrated unprofessional communication” when raising her voice while having a conversation with the junior volunteer. (Document 43-3, at 44.) Her supervisor specifically noted in the written report of the incident that Ms. Daniel has a recorded history of unprofessional conduct with other staff, “especially in stressful times,” and that she “appears to continue to have

difficulty dealing with stressful situations and the varied pressures that can occur in a busy nursing department.” (Id.) Ms. Daniel agreed with her supervisor’s assessment, and testified that it was fair. (Susan Daniel Dep., at 254:12-255:6.) Ms. Daniel was required to apologize to the junior volunteers with a member of the hospital’s human resources staff present, but the supervisor who was present during the apology concluded that the apology “was not consistent with the hospital’s standards of performance and service recovery.” (Document 43-3, at 44.) Her supervisor stated that Ms. Daniel “never admitted to being inappropriate in her previous remarks to the volunteers .

4 . . and never accepted responsibility for her actions in connection with this incident.” (Id.) Based on this evaluation, Ms. Daniel was suspended for three days without pay. (Id.) After other similar warnings regarding professionalism and her conduct regarding patients and staff, Ms. Daniel received her final disciplinary action. In August of 2015, a new Director of Children’s and Women’s Services, Ms. Tamara Abel, responded to a “loud verbal argument

between [a] patient’s mother and [Ms. Daniel]” in a patient room. (Document 43-3, at 55.) After a discussion with the patient’s mother, Ms. Abel determined that Ms. Daniel was arguing loudly with the patient’s mother regarding her response time to a call light. (Id.) In the written discipline record, Ms. Abel noted that Ms.

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Daniel v. Raleigh General Hospital, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/daniel-v-raleigh-general-hospital-llc-wvsd-2018.