Cross v. Amazon.com Inc

CourtDistrict Court, D. Colorado
DecidedSeptember 30, 2024
Docket1:23-cv-02099
StatusUnknown

This text of Cross v. Amazon.com Inc (Cross v. Amazon.com Inc) is published on Counsel Stack Legal Research, covering District Court, D. Colorado primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cross v. Amazon.com Inc, (D. Colo. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Judge Nina Y. Wang

Civil Action No. 23-cv-02099-NYW-SBP

LEAH CROSS, MARCO GRANGER-RIVERA,1 RYAN SCHILLING, and CASSIE WHINNIE, individually and on behalf of those similarly situated,

Plaintiffs,

v.

AMAZON.COM, INC., and AMAZON LOGISTICS, INC.,

Defendants.

ORDER

This matter comes before the Court on the Defendants Amazon.com, Inc. and Amazon Logistics, Inc.’s Motion to Compel Arbitration and Dismiss or Stay Claims Pending Arbitration (the “Motion to Compel” or “Motion”), [Doc. 25, filed November 6, 2023], filed by Defendants Amazon.com, Inc. and Amazon Logistics, Inc. (together, “Defendants” or “Amazon”). Plaintiffs Leah Cross, Marco Granger-Rivera, Ryan Schilling, and Cassie Whinnie, proceeding both individually and on behalf of all others similarly situated (together, “Plaintiffs”), have filed a Response to Motion to Compel Arbitration, [Doc. 38], to which Defendants have filed a Reply, [Doc. 42]. The Court finds that oral argument will not materially assist in the disposition of the Motion to Compel. Upon review of the Parties’ briefing, the entire docket, and the applicable case law, this Court

1 The Clerk of Court is DIRECTED to update the docket and caption to reflect the hyphenation of Plaintiff Marco Granger-Rivera’s last name. See, e.g., [Doc. 24 at ¶ 20]. respectfully GRANTS in part and DENIES in part the Motion. BACKGROUND The following overview is based on the allegations in the Amended Class Action Complaint (the “Amended Complaint”), [Doc. 24], as well as the unrebutted declarations submitted in connection with the Motion to Compel, see, e.g., [Doc. 25-1]. Amazon is a

multinational corporation with hundreds of billions of dollars in annual revenue. [Doc. 25 at ¶ 2]. As a “commercial seller of electronic and consumer goods,” Amazon delivers its products to customers’ homes and businesses throughout the United States. [Id. at ¶ 25]. To do so, Amazon relies upon local transposition and logistic companies known as Delivery Service Partners (“DSPs”). [Id. at ¶ 26]. DSPs provide what is known as “last- mile delivery,” [id. at ¶ 27], driving packages from Amazon warehouses to customers’ homes or businesses. According to the Amended Complaint, DSPs “effectively serve as Amazon’s agents to facilitate deliveries.” [Id.]. The relationship between Amazon and DSPs is multifaceted. Amazon equips

DSPs with “everything they need to become operational”; DSPs may obtain delivery vehicles through an Amazon partner; DSPs often depend on payments from Amazon to make payroll; Amazon terminates DSPs whose drivers fail to meet Amazon’s delivery requirements; Amazon recruits delivery drivers and provides applicant information to local DSPs for interviews; Amazon directs DSP drivers as to “where to make deliveries, in what order, and what route to take”; and Amazon closely monitors delivery driver conduct and performance. [Id. at ¶¶ 27–29, 31–32, 35–37]. Plaintiffs are current and former “Amazon delivery driver[s]” in Colorado. [Id. at ¶¶ 18–21]. Although they were not directly employed by Amazon, they were employed by various DSPs which, as discussed above, share a close relationship with Amazon. See [id. at ¶¶ 44, 52, 54, 72]. The Amended Complaint alleges that Amazon’s demanding work conditions and requirements effectively prevent DSP drivers from taking any rest breaks during their shifts. See [id. at ¶ 61]. Plaintiffs further allege that “Amazon’s work quotas and extensive workplace surveillance cause devastating human costs to delivery

drivers who, as a condition of maintaining their livelihoods working for the company, are forced to suffer degrading experiences like urinating in bottles, defecating in the back of delivery vehicles, or holding their urine to the point of risking harm to their health, including urinary tract infections.” [Id. at ¶ 63]. These dynamics are allegedly well known to Amazon, whose facility “trash cans are full of urine-filled bottles, as are trash cans at gas stations located near Amazon facilities.” [Id. at ¶ 64–65]. And DSP drivers with typical female anatomy face additional challenges keeping up with Amazon’s demands. See [id. at ¶¶ 72–82]. The Amended Complaint sets out five claims, each brought individually as well as in a representative capacity on behalf of one of three different classes. First, all Plaintiffs

bring a claim for unpaid wages under the Colorado Wage Claim Act individually and on behalf of the “Rest Break Class,” which is preliminarily defined as “all employees who delivered packages for Amazon as DSP drivers in Colorado from six years prior to the filing of this lawsuit through final judgment” (“Count I”). [Id. at ¶¶ 83, 85–91]. Second, all Plaintiffs bring a claim for unpaid minimum wages and overtime under the Colorado Minimum Wage Act individually and on behalf of the Rest Break Class (“Count II”). [Id. at ¶¶ 92–97]. Third, all Plaintiffs bring a claim for civil theft individually and on behalf of the Rest Break Class (“Count III”). [Id. at ¶¶ 98–106]. Fourth, the Amended Complaint includes allegations in support of a claim under the Colorado Anti-Discrimination Act (“CADA”) by Plaintiffs Leah Cross and Cassie Whinnie individually and on behalf of the “Disparate Impact Class,” which is preliminarily defined as “all employees who have typical female anatomy and delivered packages for Amazon as DSP drivers in Colorado” (“Count IV”). [Id. at ¶¶ 83, 107–21]. However, the Amended Complaint alleges that the

CADA claim is still being exhausted and that “Plaintiffs will amend to add such a claim following the administrative exhaustion.” [Id. at ¶ 121]. Fifth and finally, Plaintiff Cassie Whinnie brings a claim for unpaid wages under the Denver Minimum Wage and Wage Theft Ordinance individually and on behalf of the “Denver Wage Theft Class,” preliminarily defined as “all workers who delivered packages for Amazon as DSP drivers in the City and County of Denver” (“Count V”). [Id. at ¶¶ 83, 122–26]. Amazon has moved to compel arbitration. [Doc. 25]. Among other materials, Amazon submits the Declaration of Alexis Cantwell-Badyna (“Ms. Cantwell-Badyna”), an Amazon employee responsible for aspects of Amazon’s DSP program. [Doc. 25-1]. Ms. Cantwell-Badyna declares that Plaintiffs electronically agreed to a Mutual Agreement to

Individually Arbitrate Disputes (the “Arbitration Agreement”) during their online registration processes. [Id. at ¶¶ 1, 3, 7–10]. Declarations on behalf of the individual DSPs echo this assertion. See, e.g., [Doc. 25-2]. Plaintiffs do not dispute that they signed this Arbitration Agreement or otherwise present any evidence in their opposition to the Motion. See generally [Doc. 38]. The Arbitration Agreement includes the following language: Covered Claims. Except as explained in the section “Claims Not Covered” below, this Mutual Agreement to Individually Arbitrate Disputes (this “Agreement”) covers all past, current, and future grievances, disputes, claims, issues, or causes of action (collectively, “claims”) under applicable federal, state or local laws, arising out of or relating to (a) Employee’s application, hiring, hours worked, services provided, and/or employment with the Company2 or the termination thereof, and/or (b) a Company policy or practice, or the Company’s relationship with or to a customer, vendor, or third party, including without limitation claims Employee may have against the Company and/or any Covered Parties (defined below), or that the Company may have against Employee. . . . The Employee and the Company each specifically acknowledges and agrees that any claims brought by the Employee against any of the Covered Parties, whether brought jointly or severally with claims against the Company, shall be subject to arbitration under this Agreement.

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