Cotzomi v. Universal Protection Service CA1/3

CourtCalifornia Court of Appeal
DecidedMarch 22, 2023
DocketA164301
StatusUnpublished

This text of Cotzomi v. Universal Protection Service CA1/3 (Cotzomi v. Universal Protection Service CA1/3) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cotzomi v. Universal Protection Service CA1/3, (Cal. Ct. App. 2023).

Opinion

Filed 3/22/23 Cotzomi v. Universal Protection Service CA1/3 NOT TO BE PUBLISHED IN OFFICIAL REPORTS California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

FIRST APPELLATE DISTRICT

DIVISION THREE

PABLO COTZOMI, Plaintiff and Respondent, A164301 v. UNIVERSAL PROTECTION (Alameda County SERVICE, LP et al., Super. Ct. No. RG20080769) Defendants and Appellants.

Defendants Universal Protection Service, LP (UPS LP), Universal Protection Service, LLC, Allied Universal Security Services, and Allied Universal Security Services, LLC (collectively the Allied defendants) appeal from the trial court’s order denying their motion to compel arbitration of this action filed by plaintiff Pablo Cotzomi. The Allied defendants contend the trial court’s decision rested on an erroneous legal assumption, to wit, that direct evidence of plaintiff’s execution of the electronic signature on the alleged arbitration agreement was necessary to authenticate the agreement. On the record before us, we conclude the court erroneously declined to consider the circumstantial value of the Allied defendants’ evidence indicating that plaintiff executed the electronic signature on the arbitration agreement. We therefore reverse the order and remand for further proceedings consistent with this opinion.

1 FACTUAL AND PROCEDURAL BACKGROUND A. Complaint and Motion to Compel Arbitration Plaintiff filed a putative class action against the Allied defendants and Point to Point Global Security, Inc. (P2P) alleging violations of the Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 et seq.). The lawsuit arises out of defendants’ alleged failure to provide plaintiff with proper disclosures and a summary of rights under FCRA at the time of his hiring. The Allied defendants moved to compel arbitration, arguing that plaintiff agreed to arbitrate any claims he had against them as a condition of his employment. In support of their motion, the Allied defendants submitted the declaration of UPS LP’s regional human resources director, Peggy Grzywacz, who stated that her responsibilities included onboarding employees and conducting new hire orientations. Based on her review of plaintiff’s personnel records, Grzywacz stated on information and belief that plaintiff became employed with UPS LP in May 2019 following UPS LP’s acquisition of the security firm P2P.1 UPS LP began transitioning former P2P employees during two orientation sessions held on April 25, 2019. According to Grzywacz, plaintiff and other former P2P employees attended an April 25 orientation, during which human resources coordinators provided each employee with a laptop computer and helped them work through an online onboarding packet administered by Emptech, a third-party workforce management services provider. The onboarding packet included the Allied defendants’ “standard Arbitration Agreement,” a copy of which was attached to Grzywacz’s declaration.

1 As Grzywacz explained, Universal Protection Service, LLC is a direct subsidiary of UPS LP, while Allied Security Services, LLC and Allied Universal Security Services are fictitious names under which UPS LP does business.

2 The arbitration agreement states in pertinent part: “By continuing employment with [UPS LP], you agree to the terms of this Agreement unless you affirmatively opt out of the Agreement by returning the opt-out form provided at the end of this Agreement within 30 days of receipt of this Agreement.” (Bold type omitted.) With exceptions not relevant here, the agreement to arbitrate applies to “all claims or causes of action that the Employee may have against [UPS LP] . . . which could be brought in a court of law” and contains a class and collection action waiver. At the end of the agreement is a section entitled “Acknowledgment of Receipt of Arbitration Policy and Agreement” that displays plaintiff’s printed name under the heading “Signed Name,” an Internet Protocol (IP) address2 of 10.113.3.125, and the date and time of “4/25/2019 9:16:46 AM.” (Bold type omitted.) Grzywacz further stated “on information and belief from [her] review of the documents [that] this Arbitration Agreement was signed and submitted by [plaintiff],” and that plaintiff did not opt out of the arbitration agreement before it became effective in May 2019. Attached to Grzywacz’s declaration was a sign-in sheet purporting to show that plaintiff attended the April 25 orientation and a business record “from Emptech’s employer-facing portal, Optima, summarizing the onboarding documents reviewed and e-signed by [plaintiff] on April 25, 2019,” including the “Arbitration Policy and Agreement.”

2 An IP address is a numeric identifier for a computer connected to the Internet “consist[ing] of ‘four sets of numbers separated by periods’ [citation], such as ‘12.34.56.78.’ ‘IP addresses function much like Social Security numbers or telephone numbers: each IP address is unique and corresponds to a specific entity connected to the Internet.’ ” (Kleffman v. Vonage Holdings Corp. (2010) 49 Cal.4th 334, 337.)

3 In opposition to the motion, plaintiff argued that the Allied defendants failed to prove the electronic signature on the arbitration agreement was his. Plaintiff acknowledged that he “was present during the orientation” but stated in his declaration that he did not recall seeing, reviewing, or signing “any documents” at the April 25 orientation session, including “any document entitled Arbitration Policy and Agreement or any other arbitration agreement.” Plaintiff further asserted that had he been provided with an arbitration agreement, he would have refused to sign it or opted out as he has done in the past. Plaintiff objected to the Grzywacz declaration, arguing she lacked personal knowledge to authenticate his electronic signature and failed to authenticate the documents she relied upon in making her assumptions. In reply, the Allied defendants submitted the declaration of Lisa Crane, a human resources coordinator for UPS LP who was present at the April 25 orientation. According to Crane, the orientation session was conducted in a large conference room, and she and two colleagues were seated in front of two rows of tables where the employees sat. Two employees were seated at each table and were provided with computers to access, review, and sign the onboarding documents. To access those documents on Emptech, employees had to enter their unique employee identification numbers and their Social Security numbers. Based on her review of plaintiff’s personnel records, Crane stated on information and belief that plaintiff began reviewing his orientation packet at around 9:09 a.m., and that he electronically signed the arbitration agreement at 9:16 a.m. Attached to the Crane declaration was a register of documents that plaintiff purportedly signed on Emptech, including the arbitration agreement and an “Emergency Contact Form” that appeared to contain contact information for plaintiff’s wife (e.g., her name, address, and two different telephone numbers). Each of the onboarding documents

4 contained date and time stamps purporting to show when they were electronically signed.3 Crane further stated that during the April 25 orientation, her colleagues periodically surveyed the room and monitored employee progress, and she “[did] not recall seeing any employees moving about the room except to go to the restroom.” Based on her review of the arbitration agreement, Crane believed the document was signed and submitted by plaintiff.

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Bluebook (online)
Cotzomi v. Universal Protection Service CA1/3, Counsel Stack Legal Research, https://law.counselstack.com/opinion/cotzomi-v-universal-protection-service-ca13-calctapp-2023.