Cosby v. Correct Care Solutions, LLC

CourtSuperior Court of Delaware
DecidedDecember 6, 2016
DocketK15C-06-019 JJC
StatusPublished

This text of Cosby v. Correct Care Solutions, LLC (Cosby v. Correct Care Solutions, LLC) is published on Counsel Stack Legal Research, covering Superior Court of Delaware primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cosby v. Correct Care Solutions, LLC, (Del. Ct. App. 2016).

Opinion

IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

PAULA COSBY, : : Plaintiff, : K15C-06-019 JJC : In and For Kent County v. : : CORRECT CARE SOLUTIONS, : LLC, : : Defendant. : :

Submitted: November 4, 2016 Decided: December 6, 2016

MEMORANDUM OPINION

Upon Defendant’s Motion for Summary Judgment – GRANTED

Daniel C. Herr, Esquire, Law Office of Daniel C. Herr, LLC, Wilmington, Delaware, Attorney for Plaintiff.

Daniel A. Griffith, Esquire, Whiteford, Taylor & Preston, LLC, Wilmington, Delaware, Attorney for the Defendant.

Clark, J. I. Introduction Plaintiff Paula Cosby (hereinafter “Ms. Cosby”) worked for Defendant Correct Care Solutions, LLC (hereinafter “Correct Care”). Her employer fired her one day before her ninety day probationary period ran. Correct Care claims that she failed to properly perform her job duties and follow company policy. Ms. Cosby, on the other hand, claims that because of an unreceptive and unfair work environment and a lack of proper training, she was unable to meet the expectations of her employer. She now sues her former employer for (1) breach of the implied covenant of good faith and fair dealing, and for (2) violating the Delaware Discrimination in Employment Act (hereinafter “DDEA”)1 by terminating her because of her race. Correct Care filed a motion for summary judgment arguing that Ms. Cosby’s two claims fail. While there may be genuine disputes in the record regarding whether her discharge was just or fair, there are no genuine issues of fact regarding the two asserted claims. For the following reasons, Correct Care’s Motion for Summary Judgment is GRANTED.

II. Factual and Procedural Background Since this matter involves a motion for summary judgment, the facts cited herein are those contained in the record and are viewed in the light most favorable to Ms. Cosby, as the nonmoving party. 2 Correct Care is a contractor providing comprehensive healthcare services to inmates in Delaware, including those at James T. Vaughn Correctional Center (hereinafter “JTVCC”). Correct Care hired Ms. Cosby, an African American female, as an administrative assistant in June 2013. She was an at-will employee, and Ms. Cosby’s first ninety days were her

1 19 Del. C. §§ 710 et seq. 2 E.g., Moore v. Sizemore, 405 A.2d 679, 680 (Del. 1979).

2 probationary period. Ms. Cosby’s job responsibilities included monitoring the company’s supply inventory, ordering new supplies, maintaining the supply closest, and organizing patient grievances into a binder and logging those grievances into the computer. Misty May, the person who hired Ms. Cosby, was her supervisor. However, because Ms. May’s job responsibilities required frequent absences from the office, Ms. Roy-Stevenson was responsible for training Ms. Cosby despite the fact that she was also an administrative assistant on the same professional level as Ms. Cosby. The relationship between Ms. Cosby and Ms. Roy-Stevenson was strained. As alleged, and when viewing the facts in the light most favorable to Ms. Cosby, she was treated unfairly at times, and insufficiently trained in her job responsibilities. For instance, according to Ms. Cosby, Ms. Roy-Stevenson’s method of training typically consisted of her telling Ms. Cosby how to do something and then sending her off to do it by herself.3 As a specific example, when Ms. Cosby attempted to order paper at Ms. Roy-Stevenson’s request, Ms. Roy-Stevenson merely told Ms. Cosby to go into the copy room and order it. 4 After Ms. Cosby realized there were several different types of paper, she informed Ms. Roy-Stevenson that she did not know how to order the paper or what type to order.5 Ms. Roy-Stevenson’s response was merely to tell Ms. Cosby to go into the copy room “and order the ones from the standard.” 6 When Ms. Cosby attempted to order the paper without further assistance, she ordered the wrong type of paper. 7

3 Cosby Dep. 25:17-23; 30:8. 4 Id. at 25:18–19. 5 Id. at 25:20–21. 6 Id. at 25:22–23. 7 Id. at 26:2–3.

3 On another occasion Ms. Cosby attempted to order hypodermic needles. She informed Ms. Roy-Stevenson that she was unsure of what to order.8 In response, Ms. Roy-Stevenson said “I don’t have time right now. Look on the computer. They are different numbers.”9 When Ms. Cosby still could not determine what type of needles to order, she returned to Ms. Roy-Stevenson who then gave her the name of the correct needle type.10 However, as with the paper order, Ms. Cosby nevertheless ordered the wrong type.11 On balance, the only type of training Ms. Cosby received from Ms. Roy-Stevenson regarding her various job duties was Ms. Roy-Stevenson telling her what to do instead of showing her how to complete the tasks.12 According to Ms. Cosby, and accepted for purposes of this motion, not only did Ms. Roy-Stevenson fail to adequately train Ms. Cosby, she treated Ms. Cosby unprofessionally and was often rude to her. For instance, when Ms. Cosby would ask Ms. Roy-Stevenson to do something, Ms. Roy-Stevenson would roll her eyes at her and use a disrespectful tone.13 On one occasion, Ms. Cosby called employees to ensure they were up-to-date on their training. 14 When she could not reach one of the employees because she was provided a wrong number, Ms. Roy- Stevenson accused her of not actually calling that employee. 15

8 Id. at 26:4. 9 Id. at 26:4–5. 10 Id. at 26:6–8. 11 Id. at 26:8. 12 Id. at 26:20–21. 13 Id. at 37:20; 46:17–18. 14 Id. at 42:16–17. 15 Id. at 42:3–7. 4 Despite Ms. Cosby’s allegations of inadequate training and inappropriate treatment by Ms. Roy-Stevenson, according to Correct Care, Ms. Cosby did not meet job expectations. Namely, on multiple occasions, Ms. Cosby’s fellow employees had to remind her to unpack and shelve supplies as well as to organize the supply closet. During the time Ms. Cosby was responsible for ordering and maintaining supplies, there was a shortage of diabetic needles which could have had serious consequences for inmates’ health. 16 As a result, the company had to place an urgent order for the needles and the Community Emergency Response Team was forced to pick them up and return them to JTVCC.17 Additionally, while Ms. Cosby was responsible for maintaining supplies, she did not order empty sharps containers in the main medical unit. Without sufficient sharps containers, medical providers have no safe (or legal) place to put used needles that could be contaminated with disease. At one point, a nurse was forced to email Ms. Cosby informing her that there were only four sharps containers left after she told Ms. Cosby a couple days earlier that their supply was low. 18 Ms. May also had received that email, 19 and she sent the email to Ms. Roy-Stevenson who ensured the sharps containers were ordered. 20 Furthermore, at the beginning of every month, the Department of Correction (hereinafter “DOC”) requires inmate grievances to be submitted. Ms. Cosby’s job responsibilities included compiling these grievances and logging them. On the day the grievance reports were due to DOC, Ms. Cosby was absent from work due to

16 Def. Ex. A. 17 Id. 18 Def. Ex. I (email from Jennifer Newman to Paula Cosby and Misty May on Aug. 24, 2013). 19 Id. 20 Id. (emails between Misty May and Tina Roy-Stevenson on Aug. 27, 2013).

5 an illness and had not completed this task. Due to her inability to finish the grievance reports, other employees were forced to file 150 grievance reports by the end of the day. Finally, even when viewing all facts in the light most favorable to Ms. Cosby, she failed to follow Correct Care’s call-out policy for missing work. The company’s policy requires employees to notify the on-call administrator at least four hours before the start of the shift at issue. Ms.

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Cosby v. Correct Care Solutions, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/cosby-v-correct-care-solutions-llc-delsuperct-2016.