Cortez v. Jo-Ann Stores, Inc.

827 N.E.2d 1223, 2005 Ind. App. LEXIS 933, 2005 WL 1274099
Indiana Court of Appeals·Decided May 31, 2005·No. 49A02-0402-CV-138·Published·Cited by 20 cases

Opinion

OPINION

MAY, Judge.

Rachel Cortez appeals the trial court's grant of summary judgment for Jo-Ann Stores, Inc. ("Jo-Ann"). Cortez raises five issues, which we consolidate and restate as:

1. Whether the trial court erred by concluding Jo-Ann's communications were defamation per quod, rather than defamation per se;

2. Whether the trial court erred in holding the communications by Jo-Ann were protected by a qualified privilege; and

*1227 3. Whether the trial court erred in finding no question of fact about whether Jo-Ann had abused the qualified privilege.

We affirm.

FACTS AND PROCEDURAL HISTORY

At the summary judgment stage, we must resolve questions about conflicting evidence or inferences from the evidence in favor of the non-moving party. Thus, we set out the facts most favorable to Cortez. 1

Jo-Ann is a retail business selling sewing and craft materials Jo-Ann has rooms available where independent contractors teach craft classes. While all Jo-Ann employees may schedule classes and review the schedule book, Lynn Meier is the Jo-Ann employee in charge of maintaining the craft class schedule book. Beth Curtin is a Jo-Ann employee who also teaches craft classes at Jo-Ann as an independent contractor.

Jo-Ann has an arrangement with the Girl Scouts of Hoosier Capital Council, Inc. ("Girl Scouts") whereby Girl Seout Troop leaders can schedule craft classes at Jo-Ann for which scouts can earn badges 2 Twice a year, the Girl Scouts give Jo-Ann the right to publish a book, "The Happenings," which explains the badge earning programs Jo-Ann offers for the irl Scouts. (Appellee's App. at 25.) The book is made available at the store for troop leaders. Meier is responsible for coordinating this arrangement with Girl Scouts, and her Girl Scout contact is Kate Nicholson, who is program development director for the Girl Scouts.

In the fall of 2001, Cortez was leader of Girl Scout Troop 1182. She scheduled a craft class at Jo-Ann for her troop on November 16, 2001, from 6:80 p.m. to 8:30 p.m. On that date, Cortez visited Jo-Ann and engaged in a craft class with members of her Troop under the instruction of Cur-tin.

After class, Curtin left a note for Meier on the Class Sign-Up Sheet that said: "Lynn-Please call me about this woman. She doesn't need to be here ever again. I'm calling the council on her." (Id. at 29.) On Monday November 19, 2001, Meier called Curtin to discuss Curtin's note. During that conversation, Meier made the following note on the Class Sign-up Sheet: "11-19-01 per Beth: Parent was drunk + allowed daughter to drink her booze-Instructor insisted other parent take girls home. Lynn." (Id.)

That night, Meier sent the following email to Nicholson:

Hi, Kate,
*1228 Have to report something to you and I don't like doing it. She is Rachel Cortez, leader of Troop 1182. She failed to show for one class scheduled for Oct 26. She never called to cancel. Her one phone number is disconnected. We tried several times to reach her. She then calls on 11-8 stating she never missed one, got very upset with me, said she had talked with someone at the store 3 times and said her class was scheduled for 11-16. Called my instructors. They did not know what she was talking about. The woman lied to us. But we made the effort to schedule the class for her on 11-16.
On 11-16, Beth Curtin was waiting for this troop of 8 girls. One woman shows up with 2 little girls. Rachel Cortez shows up at 8 pm, drunk, with her daughter and another girl-total 4 girls. The woman brought in a glass of liquor and a Gatorade bottle full of it. Beth caught Rachel giving her daughter a drink from the glass. Beth stopped her, smelled it and it was liquor. She then got angry and insisted that the other mother drive all four children home. Rachel became angry, told Beth to mind her own business. Beth's concern was with the welfare of the children and [she] told Rachel she would call the police if she had to.
Needless to say, this woman will not be allowed in the store again with a troop. If she comes in again drunk with her children I will not hesitate to call the police to stop her from driving drunk. This is the decision I have made and I feel that the Girl Scout council needs, no I insist, that something is done about this situation before something tragic happens.
Again, I am sorry for bad news, but Kate, this kind of behavior scares the hell out of me and the other associates that work at the store.
Lynn Meier
(Id. at 32.)

On January 4, 2002, Cortez filed a claim against Jo-Ann, Girl Scouts, and Beth Curtin as an individual. In the complaint, Cortez alleged as additional facts:

11. The Girl Scouts, without reasonable grounds for believing the defamatory statements to be true, subsequently published the defamatory allegations by communicating them to others outside council leadership who had no legitimate need to know, including another troop leader and the mother of a girl in [Cortez's] troop.
12. The Girl Scouts indefinitely suspended [Cortez] from further troop leadership activities, reasonably foreseeing that [Cortez] would be compelled to repeat the defamatory statements to other third parties, including mothers of children in [Cortez's] troop.
13. Defendants' defamatory - acts have harmed [Cortez's] reputation, have lowered [Cortez] in the eyes of the community, have deterred third persons from associating or dealing with [Cortez], and have injured [Cortez] in her office as Girl Scout troop leader.
14. [Cortez] is now suffering and will continue to suffer irreparable injury from these unlawful and tortious acts.
15. Defendants have acted maliciously or with reckless indifference to [Cortez's] rights under Indiana law.

(Id. at 21-22.)

Jo-Ann filed a motion for summary judgment. The court heard oral argument on the motion and then granted summary judgment for Jo-Ann. Its order included the following conclusions of law:

2. In the present case, Lynn Meier is the only Jo-Ann Store employee who allegedly - communicated - defamatory *1229 statements about Plaintiff Cortez. Ms. Meier advised her supervisors and her Girl Scout contact, Ms. Nicholson, of her own dealings with Plaintiff Cortez and also Ms. Curtin's complaint.
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6. All of the allegedly defamatory statements made by Lynn Meier fall within the qualified privilege doctrine.
7. There is no evidence that Lynn Meier communicated the e-mail regarding Plaintiff Cortez while motivated by ill will. >
8.

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Cortez v. Jo-Ann Stores, Inc., 827 N.E.2d 1223, 2005 Ind. App. LEXIS 933, 2005 WL 1274099 (Ind. Ct. App. 2005).

827 N.E.2d 1223 (Cortez v. Jo-Ann Stores, Inc.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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