Cooper v. Adobe Systems Incorporated

CourtDistrict Court, N.D. California
DecidedOctober 11, 2019
Docket5:18-cv-06742
StatusUnknown

This text of Cooper v. Adobe Systems Incorporated (Cooper v. Adobe Systems Incorporated) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cooper v. Adobe Systems Incorporated, (N.D. Cal. 2019).

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 7 DAVID KEITH COOPER, Case No. 18-cv-06742-BLF

8 Plaintiff, ORDER GRANTING MOTION TO COMPEL ARBITRATION AND 9 v. STAYING THE CASE PENDING ARBITRATION; DENYING MOTION 10 ADOBE SYSTEMS INCORPORATED, TO DISMISS CLASS CLAIMS 11 Defendant. [RE: ECF 16; 18]

12 13 Plaintiff David Cooper (“Cooper” or “Plaintiff”), a commercial photographer, videographer, 14 and video editor, brings claims on behalf of himself and a putative class of others similarly situated 15 against Adobe Systems Incorporated (“Adobe” or “Defendant”) for violations of various California 16 laws and Maryland’s Consumer Protection Act arising from Cooper’s use of one of Adobe’s video 17 editing software programs. Cooper alleges that Adobe Premiere Pro CC 2017.1 (Version 11.1.0) 18 (“PP2017.1”) malfunctioned and permanently deleted Cooper’s files and data, including those not 19 associated with the PP2017.1. Before the Court is Adobe’s Motion to Compel Arbitration, Dismiss 20 Class Claims, and Stay All Proceedings. Motion, ECF 16. Cooper opposes the motion. Opp’n, 21 ECF 34. Adobe has replied. Reply, ECF 35. The Court heard oral arguments on September 18, 22 2019. 23 I. BACKGROUND 24 Cooper is a commercial photographer, videographer, and video editor, who has traveled to 25 several countries on assignments for editorial, advertising, and governmental organizations. Compl. 26 ¶¶ 7-9. Between 2010 and 2017, Cooper captured approximately 500 hours of digital video footage 27 for a variety of his clients in several countries, using professional equipment. Id. ¶¶ 34-38. 1 Adobe Premiere Pro CC is a video editing program designed for creating professional-grade 2 videos for film, television, and the Internet. Id. ¶ 20. Cooper first licensed Adobe Premiere Pro CC 3 software on June 17, 2013, for $50 per month and renewed his license every month thereafter. Id. 4 ¶¶ 42-43. On April 19, 2017, Adobe released an updated version of Premiere Pro CC: PP2017.1. 5 Motion at 2; Compl. ¶ 21. Approximately two weeks after its release, Cooper downloaded and 6 installed PP2017.1. Compl. ¶ 44. Approximately two weeks after that, Cooper opened PP2017.1 7 and used it to complete a video editing project. Id. ¶ 45. 8 As designed, when a user utilizes Premiere Pro CC, the program creates smaller, temporary 9 files, which it automatically moves to store in a “Media Cache” folder and subdirectories. Id. ¶¶ 22- 10 25. PP2017.1’s “Preference” interface includes a “Clean Cache” function. Id. ¶ 28. When operating 11 properly, the “Clean Cache” function deletes only the temporary files within the “Media Cache” 12 folder and its subdirectories. Id. ¶ 29. 13 When Cooper used PP2017.1 in May 2017, he moved the “Media Cache” folder from his 14 computer’s internal hard drive to an external hard drive, where he stored most of his large digital 15 files, including all his video footage files. Id. ¶¶ 46-47. Cooper organized his external hard drive 16 in three main folders: (1) “Videos,” (2) “Projects,” and (3) “Photographs.” Id. ¶ 48. Cooper selected 17 the Videos folder on his external drive for the location of PP2017.1’s “Media Cache” folder and its 18 subdirectories. Id. ¶ 49. When Cooper executed the “Clean Cache” command in PP2017.1, instead 19 of deleting only the temporary files within the “Media Cache” folder and its subdirectories, the 20 program permanently deleted all the files on Cooper’s external hard drive that (1) had not been 21 referenced or opened within the previous 90 days and (2) were located in the Videos folder and its 22 subfolders. Id. ¶¶ 50-52. The deleted files included some that were not imported into or generated 23 by PP2017.1. Id. ¶ 53. Cooper was unable to recover his files. Id. ¶¶ 54-57. Other PP2017.1 users 24 reported similar unintended deletion of files. Id. ¶¶ 64-67. 25 In an apparent acknowledgement of a problem with the media cache deletion feature in 26 PP2017.1, on May 17, 2017, Adobe released an updated version of the program (Premier Pro CC 27 2017, version 11.1.1), that Adobe described as follows: the recently introduced feature to clear the Media Cache Folder 1 automatically after 90 days. 2 The update changes the behavior of the media cache deletion. With 11.1.1, only files that are within the Media Cache folder’s 3 subdirectories will be deleted. Files that sit next to it will no longer be affected. However, we still strongly recommend keeping the Media 4 Cache folder separate from your original media. 5 Compl. ¶ 32; ECF 18-1 (Patrick Palmer, Premiere Pro 11.1.1 update, THEBLOG. ADOBE.COM 6 (May 17, 2017), https://theblog.adobe.com/premiere-pro-11-1-1-update/). 7 On May 25, 2017, Adobe posted the following on its website under the title “Avoid potential 8 deletion of media files in Premiere Pro CC 2017 (11.1)”: 9 Working with the new Premiere Pro CC 2017 (11.1) automatic Media Cache management tools to avoid unintended deletion of 10 user media 11 Premiere Pro CC 2017 (11.1) introduced a new feature to manage and automatically remove aging and unnecessary media cache files. This 12 feature was designed to assist users in managing existing project media cache files more easily. In the default location for media cache 13 preferences, there is no issue. However, incorrect usage of this feature has the potential for unintentional file deletion. 14 To avoid this issue update to Premiere Pro CC 2017 (11.1.1). 15 Compl. ¶ 33; ECF 18-2 (ADOBE SYS. INC., Avoid potential deletion of media files in Premiere 16 Pro CC 2017 (11.1), HELPX.ADOBE.COM (2018), https://helpx.adobe.com/premiere-pro/kb/avoid- 17 potential-deletion-of-media-files-in-premiere-pro-cc-2017-.html). 18 Adobe does not dispute that PP2017.1 was defective, but it notes that Cooper’s allegations 19 acknowledge that “Adobe promptly took steps to address this issue by releasing a new version of 20 Premiere Pro, and by notifying customers of the issue and informing them of ways to avoid 21 inadvertent deletion of files while using the program.” Opp’n at 4. 22 Cooper brings the following claims against Adobe on behalf of himself and similarly- 23 situated individuals: (1) Negligence under California Law; (2) Strict Products Liability for Defective 24 Design under California Law; (3) Violation of California’s Consumers Legal Remedies Act 25 (“CLRA”), California Civil Code §§ 1750, et seq. (Injunctive relief only); (4) Violation of 26 California’s Unfair Competition Law (“UCL”), California Business & Professions Code §§ 17200, 27 1 101 et seq.; and (6) Restitution / Unjust Enrichment under California Law. Compl. ¶¶ 85-157. 2 II. THE ARBITRATION AGREEMENT 3 According to Adobe (and not disputed by Cooper), “Creative Cloud” is a suite of 4 applications and services that offers a variety of tools to perform creative work, such as image 5 compositing, photo and video editing, web design, and digital painting. Motion at 1-2. All Creative 6 Cloud users are required to “view and affirmatively agree to Adobe’s General Terms of Use” 7 through a pop-up interface. Id. at 2. This pop-up interface is titled “Terms of Use” and presents the 8 customer with a scrollable textbox containing the most current version of Adobe’s Terms of Use, 9 applicable to all Creative Cloud software. Id. Without an affirmative agreement to the General 10 Terms of Use, users “cannot continue using any Creative Cloud program or service.” Id. One of 11 the software applications Adobe makes available through its Creative Cloud subscription plans is 12 Premiere Pro—the program at issue in this case. Id. Lightroom CC (“Lightroom”), a photography 13 software program, is another application available through Adobe’s Creative Cloud. Id. 14 Adobe’s General Terms of Use were updated on June 16, 2016. Motion at 2. On June 18, 15 2016, Cooper was presented with Adobe’s General Terms of Use of through a pop-up interface in 16 Lightroom. Id.

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