Connie Norris v. Magnolia Water Utilities Operating Company, LLC, Magnolia Water Services Group, LLC, Magnolia Water Holding Company, LLC, Louisiana Central States Water, LLC, Central States Water Resources, Inc., Louisiana Public Service Commission

CourtDistrict Court, E.D. Louisiana
DecidedJune 8, 2026
Docket2:26-cv-00163
StatusUnknown

This text of Connie Norris v. Magnolia Water Utilities Operating Company, LLC, Magnolia Water Services Group, LLC, Magnolia Water Holding Company, LLC, Louisiana Central States Water, LLC, Central States Water Resources, Inc., Louisiana Public Service Commission (Connie Norris v. Magnolia Water Utilities Operating Company, LLC, Magnolia Water Services Group, LLC, Magnolia Water Holding Company, LLC, Louisiana Central States Water, LLC, Central States Water Resources, Inc., Louisiana Public Service Commission) is published on Counsel Stack Legal Research, covering District Court, E.D. Louisiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Connie Norris v. Magnolia Water Utilities Operating Company, LLC, Magnolia Water Services Group, LLC, Magnolia Water Holding Company, LLC, Louisiana Central States Water, LLC, Central States Water Resources, Inc., Louisiana Public Service Commission, (E.D. La. 2026).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF LOUISIANA

CONNIE NORRIS CIVIL ACTION

VERSUS No. 26-163

MAGNOLIA WATER UTILITIES OPERATING COMPANY, LLC, ET AL. SECTION I

ORDER AND REASONS Pro se plaintiff Connie Norris (“plaintiff”) complains about the quality and regulation of her water utilities. She brings claims against her private water utility providers, defendants Magnolia Water Utilities Operating Company, LLC, Magnolia Water Services Group, LLC, Magnolia Water Holding Company, LLC and Louisiana Central States Water, LLC (“the “Magnolia Water defendants” or “Magnolia”) as well as Central States Water Resources, Inc. (“CSWR”).1 She also sues public defendant Louisiana Public Service Commission (“LPSC”) (collectively, with CSWR and Magnolia, “defendants”).2 There are two motions before the Court, in which defendants seek dismissal of plaintiff’s claims against them. First, CSWR filed a motion3 to dismiss for lack of personal jurisdiction, pursuant to Federal Rule of Civil Procedure 12(b)(2). Second,

1 Plaintiff has also named Josiah Cox, the founder and Chief Executive Officer of CSWR, in her complaint. See R. Doc. No. 1, at 1; R. Doc. No. 1-17, at 2. Cox has not yet been served. 2 Plaintiff has also named the Louisiana Department of Health (“LDH”) in her complaint. See R. Doc. No. 1, at 1; R. Doc. No. 1-17, at 3. Summons with respect to LDH was returned unexecuted as it was not accepted. See R. Doc. No. 12, at 3. 3 R. Doc. No. 22. CSWR and the Magnolia Water defendants filed a combined motion to dismiss for lack of subject matter jurisdiction, pursuant to Rule 12(b)(1), and failure to state a claim, pursuant to Rule 12(b)(6), along with a motion to stay the remaining claims.4

Plaintiff opposes both motions.5 On June 4, 2026, this Court denied plaintiff’s motion for a TRO and granted LPSC’s motion to dismiss for lack of subject matter jurisdiction, finding that LPSC is entitled to Eleventh Amendment immunity.6 I. BACKGROUND Plaintiff is a resident of St. Tammany Parish, Louisiana, and her claims arise

from defendants’ provision and regulation of her water utilities.7 Plaintiff identifies “Magnolia Water/CSWR” as the water utilities provider servicing her area.8 According to plaintiff, since becoming a “Magnolia/CSWR ratepayer . . . approximately five years” ago, she has developed “severe medical conditions consistent with exposure to contaminated water.”9 She submits that she has “incurred more than $200,000 in medical expenses related to exposure” to the contaminated water.10 She also alleges that she has incurred “approximately $10,000

in property damage” due to the contaminated, unsafe water.11

4 R. Doc. No. 32. 5 R. Doc. Nos. 35, 37. 6 See R. Doc. No. 51. 7 See generally R. Doc. No. 1. 8 Id. ¶ 5. 9 Id. ¶ 10. 10 Id. ¶ 16. 11 Id. ¶ 12. The present matter is not the first time that plaintiff has complained of these allegedly failing water systems. She is an intervenor in numerous proceedings before LPSC, which she identifies as the body that “regulates Magnolia/CSWR’s rates and

acquisitions.”12 She claims that she, along with other St. Tammany residents, have “warned” LPSC of the “existing water system failures” to no avail.13 Despite residents’ warnings, and in disregard of a resolution passed by the St. Tammany Parish Council “urging LSPC to halt further acquisitions until existing issues were corrected,” LPSC has allegedly continued to approve “Magnolia/CSWR expansions.”14 LPSC has also allegedly continued to approve rate increases “despite unresolved violations” and

“without a complete financial record from Magnolia/CSWR.”15 According to plaintiff, LDH tested the allegedly contaminated water systems and “found elevated contaminants including TTHM [Total Trihalomethanes] . . . and chloroform[.]”16 Yet, LDH still assigned “Magnolia/CSWR a Grade A rating.”17 Plaintiff also alleges that LDH failed to conduct sanitary surveys, as is “required” by Title 51 of the Louisiana Sanitary Code.18 Plaintiff’s complaint raises her grievance with respect to one instance in

particular, in which Magnolia “shut down” and “abandoned” one water system and switched the residents who had previously been connected to that system to another

12 Id. ¶ 6. 13 Id. ¶¶ 18–22. 14 Id. ¶¶ 21–22. 15 Id. ¶¶ 14–15. 16 Id. ¶ 23. 17 Id. ¶ 24. 18 Id. ¶ 25. system, causing that latter water system to fail.19 Upon failure of that system, Magnolia then switched those residents back to the original system, which “lacked the required sanitary surveys” and caused residents to “experience[] brown water,

bacterial contamination, and low pressure for more than a year.”20 In addition, plaintiff contends that she has been deprived of “meaningful” participation in LPSC proceedings.21 For example, she alleges that “[e]vidence [she] submitted was not entered into the record,” an “ALJ refused to allow [her] to speak, correct the record, or address missing discovery,” and “[t]he docket was closed immediately after [she] submitted supplemental evidence.”22

Plaintiff raises eight claims against defendants, without specifying for each claim which defendants it pertains to. First, she alleges that defendants violated the Safe Drinking Water Act (“SDWA”), 42 U.S.C. §§ 300f et seq., for “delivering contaminated water, failing to notify the public, and failing to comply with federal water safety standards.”23 Second, she alleges that defendants violated Title 51 of Louisiana’s Public Health Sanitary Code “by operating water systems without required sanitary surveys and failing to maintain safe water quality.”24 Third,

plaintiff brings a claim for “arbitrary and capricious agency action” against LSPC for it “approving rate increases without a complete financial record and ignoring public

19 Id. ¶ 28. 20 Id. ¶ 30. 21 Id. ¶ 35. 22 Id. ¶¶ 36–38. 23 Id. ¶¶ 39–42. 24 Id. ¶¶ 43–46. health concerns.”25 Fourth, she alleges violations of procedural due process because she contends that she was “denied meaningful participation in regulatory proceedings, including exclusion of evidence and closure of the docket without proper

notice.”26 Fifth, plaintiff brings claims for negligence and gross negligence because “[d]efendants owed a duty of care to [her] and other ratepayers to provide safe and reliable water service,” and “[d]efendants breached that duty by failing to maintain safe water systems and ignoring known hazards.”27 Sixth, she raises a claim based on “[d]efendants[’] fail[ure] to protect public health by allowing unsafe water

conditions to persist” as well as defendants’ failure “to enforce regulatory standards.”28 Seventh, plaintiff brings a claim for unjust enrichment because defendants “received financial benefits from unsafe water service and rate increases without providing lawful or safe service.”29 Eighth, plaintiff brings a claim pursuant to Louisiana Revised Statute § 40:4(A)(8)(a) because, first, § 40:4(A)(8)(a) “requires LDH to ensure that public water systems are operated, maintained, and monitored in a manner that protects public health and prevents the distribution of unsafe

water,” second, “Magnolia/CSWR operated unsafe systems failed to prevent

25 Id. ¶¶ 47–50. 26 Id. ¶¶ 51–54. 27 Id. ¶¶ 55–59. 28 Id. ¶¶ 60–63. 29 Id. ¶¶ 64–67. contamination and reconnected residents to an abandoned and unsurveyed[sic] well system,” and, third, “LDH and OPH30 failed to enforce their statutory duties.”31 Plaintiff’s complaint seeks declaratory and injunctive relief as well as

monetary damages in the form of “refunds and billing corrections,” compensatory damages, and “punitive and exemplary damages in an amount not less than $1,000,000,000 . . .

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Connie Norris v. Magnolia Water Utilities Operating Company, LLC, Magnolia Water Services Group, LLC, Magnolia Water Holding Company, LLC, Louisiana Central States Water, LLC, Central States Water Resources, Inc., Louisiana Public Service Commission, Counsel Stack Legal Research, https://law.counselstack.com/opinion/connie-norris-v-magnolia-water-utilities-operating-company-llc-magnolia-laed-2026.