Chetwood v. T-Mobile USA Inc

CourtDistrict Court, W.D. Washington
DecidedApril 7, 2020
Docket2:19-cv-00458
StatusUnknown

This text of Chetwood v. T-Mobile USA Inc (Chetwood v. T-Mobile USA Inc) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Chetwood v. T-Mobile USA Inc, (W.D. Wash. 2020).

Opinion

5 UNITED STATES DISTRICT COURT 6 WESTERN DISTRICT OF WASHINGTON 7 AT SEATTLE 8 KRISTINA CHETWOOD and SANDRA Case No. 19-CV-458-RSL 9 CASTELLON-GONZALEZ, individually and 10 on behalf of others similarly situated, ORDER GRANTING IN PART PLAINTIFFS’ 11 Plaintiffs, MOTION FOR 12 v. CONDITIONAL CERTIFICATION 13 T-MOBILE USA, INC., 14 Defendant. 15

16 This matter comes before the Court on plaintiffs’ “Pre-Discovery Motion for Conditional 17 Certification and Court Authorized Notice, Pursuant to 29 U.S.C. 216(b).” Dkt. #23. Plaintiffs 18 are current and former employees of defendant T-Mobile USA, Inc., who work or previously 19 worked in the company’s customer service call centers in Wichita, Kansas, and Mission, Texas. 20 Plaintiffs filed this action on behalf of themselves and all others similarly situated, alleging they 21 were required to work “off the clock” without compensation and that defendant incorrectly 22 calculated overtime wages. They seek an order granting conditional certification of a collective 23 action under the Fair Labor Standards Act (“FLSA”). For the reasons set forth below,1 24 plaintiffs’ motion is GRANTED in part and DENIED in part. 25 26 27

28 1 The Court, having reviewed the memoranda, declarations, and exhibits submitted by the 1 I. BACKGROUND 2 The FLSA provides a mechanism called a “collective action,” through which employees 3 can jointly sue their employer for certain FLSA violations. See 29 U.S.C. § 216(b). “The 4 collective action permits a representative plaintiff to bring suit on behalf of a group of workers 5 who are ‘similarly situated’ and serves to (a) reduce the burden on plaintiffs through the pooling 6 of resources and (b) make efficient use of judicial resources by resolving common issues of law 7 and fact together.” See Bolding v. Banner Bank, No. C17-0601RSL, 2017 WL 6406136, at *1 8 (W.D. Wash. Dec. 15, 2017) (citing Hoffman-La Roche Inc. v. Sperling, 493 U.S. 165, 170 9 (1989)). The determination as to whether a collective action is appropriate is committed to the 10 Court’s discretion. See Bollinger v. Residential Capital, LLC, 761 F. Supp. 2d 1114, 1119 11 (W.D. Wash. 2011). “[I]t is now the near-universal practice [for courts] to evaluate the 12 propriety of [a] collective [action]—in particular, plaintiffs’ satisfaction of the ‘similarly 13 situated’ requirement, by way of a two-step ‘certification’ process.” Campbell v. City of Los 14 Angeles, 903 F.3d 1090, 1100 (9th Cir. 2018) (citations omitted). “Party plaintiffs are similarly 15 situated, and may proceed in a collective, to the extent they share a similar issue of law or fact 16 material to the disposition of their FLSA claims.” Id.2 17 At the first stage, sometimes called the “notice” stage, the Court must determine whether 18 plaintiffs have identified potential opt-in plaintiffs who are similarly situated to them such that 19 they should be given notice of the action. See id. at 1109. “The sole consequence of a 20 successful motion for preliminary certification is the sending of court-approved written notice to 21 workers who may wish to join the litigation as individuals.” Id. at 1101 (quoting Genesis 22 23 2 The Court declines to deny plaintiffs’ motion for conditional certification based on their failure 24 to cite recent Ninth Circuit precedent, Campbell v. City of Los Angeles, in their opening brief. See Dkt. 25 #25 at 13. By its terms, Campbell’s holding is expressly limited to the decertification analysis. Campbell, 903 F.3d at 1117 (“Because preliminary certification is not challenged in this case, we 26 address only the standard the district court should apply to post-discovery decertification.”). Furthermore, plaintiffs’ description of the lenient conditional certification standard does not contravene 27 Campbell, which took an even “more lenient approach to ‘similarly situated’” than prior approaches. 28 See Senne v. Kansas City Royals Baseball Corp., 934 F.3d 918, 948 n.28 (9th Cir. 2019) (quoting 1 Healthcare Corp. v. Symczyk, 569 U.S. 66, 75 (2013)) (internal quotation marks omitted). The 2 notice stage occurs prior to discovery, and while the named plaintiffs bear the burden of 3 showing “substantial” similarity at this stage, the Court must rely on the pleadings and affidavits 4 submitted by the parties. Bollinger, 761 F. Supp. 2d at 1119. The standard for conditional 5 certification is lenient, and certification generally results “if plaintiffs present a reasonable 6 evidentiary basis for their claims of collective injury.” Bolding, 2017 WL 6406136, at *1 (citing 7 Bollinger, 761 F. Supp. 2d at 1119). The Ninth Circuit Court of Appeals has characterized the 8 level of consideration at the preliminary certification stage as “loosely akin to a plausibility 9 standard, commensurate with the stage of the proceedings.” Campbell, 903 F.3d at 1109. 10 The second stage occurs “at or after the close of relevant discovery” when [t]he employer 11 can move for ‘decertification’ of the collective action for failure to satisfy the ‘similarly 12 situated’ requirement in light of the evidence produced to that point.” Id. (citation omitted) 13 During the “decertification” stage, the Court “take[s] a more exacting look at the plaintiffs’ 14 allegations and the record.” Id. (citation omitted). “If the motion for decertification is granted, 15 the result is a negative adjudication of the party plaintiffs’ right to proceed in a collective as that 16 collective was defined in the complaint.” Id. at 1110. 17 II. DISCUSSION 18 a. Off the Clock Work 19 Plaintiffs allege that customer service representatives (“CSRs”)3 working for defendant 20 have “identical job duties” and are subject to the same compensation policies across defendant’s 21 17 call centers in 15 states. See Dkt. #23 at 3-5; see also Dkt. #25 at 6 (describing call centers). 22 Plaintiffs allege that they regularly worked more than eight hours per day and more than 40 23 hours per week. See Dkt. #23-4 (Chetwood Decl.) at ¶ 6; Dkt. #23-5 (Castellon-Gonzalez 24 25 3 Plaintiffs collectively refer to defendant’s “Associate Experts,” “Experts,” and “Senior Experts” with their term, “CSRs.” They contend that these three positions have “the same primary job 26 functions,” and are “hourly non-exempt positions,” and indicate that “[t]he difference in titles merely reflects the seniority and pay rate of the CSRs.” See Dkt. #23 at 3. Although defendant indicates that it 27 has “largely stopped using” the term “customer service representative” (see Dkt. #25 at 6 n.5), for 28 simplification in this Order, the Court will adopt plaintiffs’ proffered term, “CSR” as descriptive of 1 Decl.) at ¶ 6; Dkt. #23-6 (Calvert Decl.) at ¶ 6. They also contend that prior to the beginning of 2 each scheduled shift they must turn on, log into their computers, and load necessary programs. 3 Dkt. #23 at 5-6. They allege that this process results in a period of time per day for which the 4 CSRs are not compensated.4 Id. They also indicate that this startup process takes even longer if 5 they encounter technical difficulties. Id. Further, they allege that they must reboot and resync 6 their computers upon return from their lunch breaks, a process which results in an additional 7 period of uncompensated work.

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Related

Hoffmann-La Roche Inc. v. Sperling
493 U.S. 165 (Supreme Court, 1990)
Genesis HealthCare Corp. v. Symczyk
133 S. Ct. 1523 (Supreme Court, 2013)
Bollinger v. Residential Capital, LLC
761 F. Supp. 2d 1114 (W.D. Washington, 2011)
Daniel Campbell v. City of Los Angeles
903 F.3d 1090 (Ninth Circuit, 2018)
Aaron Senne v. Kansas City Royals Baseball
934 F.3d 918 (Ninth Circuit, 2019)
Adams v. Inter-Con Security Systems, Inc.
242 F.R.D. 530 (N.D. California, 2007)

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Bluebook (online)
Chetwood v. T-Mobile USA Inc, Counsel Stack Legal Research, https://law.counselstack.com/opinion/chetwood-v-t-mobile-usa-inc-wawd-2020.