Cheryl A. Abrams and Frank Voznek v. State Farm Fire and Casualty Company

District Court, S.D. Georgia·Decided July 31, 2026·No. 2:25-cv-00117·Unknown

Opinion

In the United States District Court for the Southern District of Georgia Brunswick Division

CHERYL A. ABRAMS and FRANK VOZNEK,

Plaintiffs, CV 2:25-117 v.

STATE FARM FIRE AND CASUALTY COMPANY,

Defendant.

ORDER Before the Court are Defendant State Farm Fire and Casualty Company’s motion to dismiss, dkt. no. 21, motion for hearing, dkt. no. 22, and motion to strike, dkt. no. 33. The motions have been fully briefed and are ripe for review. Dkt. Nos. 29, 31, 32, 34, 36, 37, 39. 1 BACKGROUND This case involves two insurance policies and the parties’ dispute over what coverage the policies provide to Plaintiffs after Hurricane Helene damaged their home and other structures.

1 At this stage, the Court must “accept all factual allegations in a complaint as true[,] and take them in the light most favorable to [the] plaintiff[.]” Dusek v. JPMorgan Chase & Co., 832 F.3d 1243, 1246 (11th Cir. 2016). The Court is also required to liberally construe pro se complaints. Lapinski v. St. Croix Condo. Ass’n, Inc., 815 F. App’x 496, 497 (11th Cir. 2020). Plaintiffs Cheryl Abrams and Frank Voznek lost their prior home due to Hurricane Sandy. Dkt. No. 1 ¶¶ 55, 70. When purchasing insurance coverage for their current home in Hazlehurst, Georgia,

Plaintiffs told a State Farm agent that they “never wanted to go through that again.” Id. ¶¶ 152, 157. State Farm “sold [Plaintiffs] maximum protection accordingly.” Id. ¶ 3. Plaintiffs purchased a homeowners policy [Policy Number 81-EL-231-8] from State Farm and “relied upon ‘100% replacement coverage’ representations from State Farm’s agents.” Id. ¶¶ 2, 7. Some time afterward, Plaintiffs purchased a one-million-dollar umbrella policy “to avoid financial ruin in a catastrophic loss.” Id. ¶ 2. The homeowners policy and umbrella policy were in effect when Hurricane Helene struck Plaintiffs’ home on September 27, 2024. Id. ¶ 1. During the storm, multiple old-growth pine trees fell and struck Plaintiffs’ home. Id. ¶ 21. “The impact smashed

through the ridge line, snapped rafters, twisted purlins, and destabilized the dwelling;” additionally, “[f]loors dropped, walls cupped and bulged, walls cracked, [and] doors went out of square (‘broken back syndrome’).” Id. Plaintiffs further allege that “essential buildings,” including the garage, well pump house, and garden building sustained severe structural damage. Id. ¶ 24. On September 27, 2024, State Farm opened the loss under an umbrella claim [no. 11-74J6-04M] but then “reversed” so that the loss was opened as a homeowners claim [no. 11-74J6-07C], with State Farm stating the umbrella claim was opened “in error.” Id. ¶¶ 35, 55, 212. On October 19, 2024, State Farm assigned a field adjuster to

inspect the property. Id. ¶ 26. Plaintiffs allege the resulting estimate “misapplied Coverage B to essential buildings and imposed extreme depreciation as if materials were 78-150 years old” and inaccurately described aluminum panels, which cost $6.80 to $7.14 per square foot, as “generic wall/roof panels,” which are cheaper at $3.84 to $4.41 per square foot. Id. ¶ 28. Plaintiffs further allege the estimate “consistently minimized” premium materials and essential buildings and allowed for only $4,070 to “‘repair’ two destroyed chimneys that require full reconstruction.” Id. ¶¶ 28, 29. Additionally, Plaintiffs allege the estimate “omitted $50,000—$100,000 in demolition, debris removal, and site prep” and “misclassified irreplaceable architectural elements, including

red-oak Weldtex ceiling tiles and old-growth heart-pine finishes, as generic materials.” Id. ¶¶ 30-31. Plaintiffs allege the estimate’s “omissions extended to HVAC contamination, soot remediation, pool damage, foundation cracking, and driveway destruction,” and the estimate “ignored foundation failure.” Id. ¶¶ 33-34. After the hurricane, Plaintiffs were forced to stay in a hotel because their home was uninhabitable. Id. ¶¶ 44, 76. The homeowners policy provided $131,010 in coverage for Additional Living Expense (“ALE”). Id. On October 29, 2024, State Farm “cut off” ALE payments, because State Farm’s adjuster declared the home “habitable,” despite “septic backup, collapsed chimneys,

structural failure, mold contamination, hazardous soot and dust . . . and lack of HVAC in extreme heat.” Id. at 5; id. ¶ 44. Plaintiffs allege they were forced to return to these unsafe conditions. Id. ¶ 44. State Farm’s final ALE payment was in the amount of $2,084.67, despite $131,010 in available coverage. Id. ¶¶ 77-78. On November 1, 2024, State Farm issued a digital payment for $68,815.32 to Plaintiffs through its online portal. Id. ¶ 111. On November 3, 2024, State Farm rescinded the digital payment. Id. ¶¶ 46, 112. On November 6, 2024, State Farm issued two “conflicting paper checks”: one for $68,815.32, which was later voided, and the other for $53,815.32, which Plaintiffs deposited.

Id. ¶¶ 46, 113—14. Plaintiffs maintain that the $53,815.32 check was partial payment while they continued to “demand all remaining benefits owed.” Id. ¶¶ 114, 143. Plaintiffs allege that State Farm has paid “only one reduced partial payment of $53,815.32” in connection with their claim. Id. ¶ 5. Plaintiffs assert that State Farm’s “payment manipulation” prevented them from “focusing their efforts on obtaining federal disaster assistance through FEMA and other programs for which they were eligible as Hurricane Helene victims.” Id. ¶ 47. On June 11, 2025, State Farm stated in writing that it maintained internal claim notes concerning Plaintiffs’ loss but refused to provide access to the notes without a subpoena. Id.

¶ 101. On June 19, 2025, Plaintiffs sent State Farm a demand letter, wherein they requested State Farm pay them the “full policy limits.” Id. at ¶ 184; Dkt. No. 1-3 at 29-36. The following day, Plaintiffs sent the demand letter and “detailed fraud evidence” to the Georgia Insurance Commissioner. Dkt. No. 1 ¶¶ 94, 184. On July 11, 2025, the Georgia Department of Insurance (“DOI”) dismissed Plaintiffs’ “detailed fraud evidence in a written communication.” Id. ¶ 53. On September 16, 2025, a Georgia DOI representative stated in a recorded phone call that the department had found no violations by State Farm or its adjuster. Id. ¶¶ 101, 206. On September 24, 2025, Plaintiffs, proceeding pro se, brought

this civil action against State Farm by filing a seventy-four-page complaint with 224 pages of attachments. Dkt. Nos. 1, 1-1, 1-2, 1-3, 1-4, 1-5. In the complaint, Plaintiffs assert the following claims: breach of contract (Count I); bad faith failure to pay (O.C.G.A. §§ 33-4-6, 33-6-4) (Count II); fraud and misrepresentation (Count III); attorney’s fees for bad faith litigation (O.C.G.A. § 13-6-11) (Count IV); federal RICO (18 U.S.C. §§ 1341, 1343, 1962) (Count V); civil rights violations (42 U.S.C. §§ 1983, 1985) (Count VI); professional malpractice (agent negligence) (Count VII); intentional infliction of emotional distress (Count VIII); negligent infliction of emotional distress (Count IX); and declaratory judgment (Count X). Dkt. No. 1 at 44-

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Cheryl A. Abrams and Frank Voznek v. State Farm Fire and Casualty Company, (S.D. Ga. 2026).

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