Cash American Pawn, LP, Stephanie Fields and Robert Elder v. Ronald L. Alonzo

Court of Appeals of Texas·Decided September 14, 2021·No. 01-19-00801-CV·Published

Opinion

Opinion issued September 14, 2021

In The

Court of Appeals

For The

First District of Texas

America”). The jury also found in favor of Cash America on its counterclaims for fraud and breach of fiduciary duty, but it awarded zero damages on those claims.

Cash America, Stephanie Fields, and Robert Elder raise four issues on appeal, challenging: (1) the legal and factual sufficiency of the evidence to support the jury’s liability finding on Alonzo’s malicious prosecution claim; (2) the legal and factual sufficiency of the evidence to support the compensatory damages awarded to Alonzo; (3) the award of exemplary damages against Cash America in the absence of a predicate vice-principal finding; and (4) the sufficiency of the evidence to support the jury’s finding of zero damages for fraud and breach-of-fiduciary duty.

We conclude that the evidence was insufficient to support the verdict on Alonzo’s malicious prosecution claim. We further conclude that the jury’s verdict finding zero dollars for lost profit damages resulting from Alonzo’s breach of fiduciary duty and fraud was not against the great weight and preponderance of the evidence. We reverse the trial court’s judgment awarding damages based on malicious prosecution and render judgment that Alonzo take nothing on his claim for malicious prosecution. We affirm the remainder of the judgment.

Background

I. Cash America operates pawn shops.

Cash America owns and operates pawn shops across the country, including Store No. 86 in Katy, Texas. Its business model includes earning interest on pawn

loans of personal property, purchasing personal property directly from customers or wholesalers for resale, and making retail sales to customers by direct purchase or by layaway.

A pawn loan is a nonrecourse loan that is secured by personal property held as collateral. Cash America typically loans about 50-60% of the estimated resale value of the property based on its condition and as determined by research, experience, and internal software. Cash America does not permit its employees to make a loan for more than the resale value of the collateral.

The customer retains ownership of the collateral so long as the loan is not in default. Cash America retains possession of the collateral as its sole recourse if the customer defaults on the loan. A customer may (1) permit the loan to default and allow Cash America to take ownership of the collateral, (2) redeem the item by paying the principal and interest in full, (3) renew the loan by paying the accrued interest, (4) extend the loan by making a payment in exchange for additional time, or (5) pay down the loan by paying the accrued interest and part of the principal.

Cash America also sells property directly and by layaway. In a layaway sale, Cash America retains ownership of the property until the customer has paid in full. If a customer fails to make timely payments, the layaway is terminated, Cash America retains ownership of the personal property, and the customer receives a store credit for amounts paid.

II. Alonzo makes “wraparound” loans to Santana.

Alonzo was the assistant manager of Store No. 86, where Paola Santana worked as a pawnbroker and was also a customer. In May 2016, Santana had approximately ten pawn loans in danger of defaulting and seven items on layaway at Store No. 86.1 Wanting to save her loans and layaways, Santana asked Alonzo for help.

Alonzo agreed to execute a series of transactions for her, on the condition that no money or merchandise would leave the shop. The series of transactions took about an hour and was recorded by a camera in the store and by entries he made in the computer. First, without receiving any money from Santana, Alonzo credited her layaway account for the total outstanding balance of the layaways. Then he made six new pawn loans using as collateral the property that had been on layaway. The six loans came to a total of $6,500, which was well above the resale value of the layaway items, which was approximately $2,000 to $3,000.2 The $6,500 was applied first to the layaway payments on the seven items that were used as collateral on the May 28 pawn loans, and second to renewal payments on Santana’s pre-existing

1 According to Robert Elder, an investigator for Cash America, Santana was already in default on her layaways on May 28.

2 At trial, Alonzo testified that the layaway items totaled $3,049, but Cash America employees Robert Elder and Aaron Hoffstadter testified that the remaining debt on the layaway $2,080, and the $3,049 figure was a sum of the retail value of the items, not the price for which they actually sold.

pawn loans. None of the property involved left the store, and all of the money involved remained in the possession of Cash America.

III. Cash America investigates, and the district attorney charges Alonzo with theft.

Stephanie Fields began working for Cash America as a district manager in May 2016. After completing on-the-job training, in August 2016, she assumed responsibility for multiple stores, including Store No. 86. She noticed that Store No. 86 had made loans that exceeded the resale value on several items. On August 16, 2016, Fields requested a report showing all customers at Store No. 86 with a loan balance exceeding $10,000. Santana appeared on this report because she had $26,141 in outstanding pawn loans. Fields asked Robert Elder, one of Cash America’s investigators, to help her investigate the loans to Santana. Elder had more than 30 years’ experience in law enforcement and investigations prior to working for Cash America. Fields and Elder reviewed documents from Store No. 86 (including the pawn and layaway tickets for the wraparound loans that Alonzo executed for Santana) and watched the video recording that showed Alonzo and Santana conducting the transactions in a back office. Elder interviewed Alonzo and Santana; Fields was present and observed the interviews but did not ask questions.

Alonzo acknowledged that he made the transactions, but he maintained that he had done nothing wrong. Alonzo said that there was no theft, “everything was

accounted for,” and he had previously made “overloans” for Santana. Alonzo’s employment was immediately terminated.

Santana admitted that she and Alonzo “manipulated the transactions in order to cover her previous loans.” Santana told Elder that she gave Cash America no money for the layaway items. Santana’s employment was also terminated.

Fields and Elder concluded that the wraparound transactions conducted by Alonzo and Santana were theft. Elder believed that he had probable cause that a theft had occurred based on the admissions in the interviews and his investigation.3 He consulted with his supervisor and with Fields, and they agreed that it was appropriate to report a theft to law enforcement.

Elder called the Harris County Sheriff’s Office to report a theft, and Deputy Ganaway responded to the store. Elder told Deputy Ganaway that, based on his investigation, he believed that “items that belonged to Cash America had been converted to loans prior to those items being paid for and that the value that was loaned on them was over the amount that they were worth . . . .” Elder believed that the difference between the value of the property, approximately $2,000, and the loan made to Santana, $6,500, was the amount of money that had been appropriated from Cash America. He told Deputy Ganaway that no money left the store. Deputy

3 Both Fields and Elder testified that in addition to the paper transactions, there was a deficit of $700 from Store No. 86 that could not be accounted for.

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Cash American Pawn, LP, Stephanie Fields and Robert Elder v. Ronald L. Alonzo, (Tex. Ct. App. 2021).

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