Carvalho v. HP, Inc.

District Court, N.D. California·Decided December 20, 2022·No. 5:21-cv-08015·Unknown

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 7 RODNEY CARVALHO, et al., Case No. 21-cv-08015-BLF

8 Plaintiffs, ORDER GRANTING IN PART AND 9 v. DENYING IN PART MOTION TO DISMISS SECOND AMENDED 10 HP, INC., COMPLAINT 11 Defendant. [Re: ECF No. 46]

12 13 In this case, Plaintiffs Rodney Carvalho and Mark Maher challenge the manner in which 14 Defendant HP Inc. advertises products on its website. Plaintiffs allege that HP displays false and 15 inflated “strikethrough” prices for its products that it then offers to consumers at a purported 16 “discount price.” HP allegedly markets its products this way to create the impression that 17 consumers are saving money when in fact HP never sells its products at the higher strikethrough 18 prices. Plaintiffs seek to represent classes of individuals who purchased purportedly discounted 19 products on HP’s website in the last five years. 20 Now before the Court is HP’s motion to dismiss the Second Amended Complaint under 21 Federal Rules of Civil Procedure 9(b) and 12(b)(6). See ECF No. 46 (“MTD”); see also ECF No. 22 54 (“Reply”). Plaintiffs oppose the motion. ECF No. 51 (“Opp.”). The Court held a hearing on 23 the motion on December 15, 2022. See ECF No. 56. For the following reasons, HP’s motion to 24 dismiss the Second Amended Complaint is GRANTED IN PART AND DENIED IN PART. 25 I. BACKGROUND 26 As alleged in the Second Amended Complaint and accepted as true for the purposes of this 27 motion, Defendant HP Inc. is a technology company that sells computers and related peripheral 1 No. 43 (“SAC”) ¶¶ 1, 15, 20. 2 Plaintiffs allege that HP creates an illusion of savings on its website by advertising false 3 strikethrough prices and discounts based on those prices. SAC ¶ 23. For any given product, HP’s 4 website displays a price in strikethrough typeface (i.e., $999.99). Id. ¶ 24. At the bottom of each 5 page, HP includes a section entitled “Disclaimer +”. ECF No. 19-1, Ex. A (“HP RJN”)1, ECF No. 6 22-1 (“Rozenblatt Decl.”) Ex. 2. Clicking on the “+” expands the Disclaimer section. Rozenblatt 7 Decl. Exs. 2–3. One of the disclaimers makes clear that the strikethrough price is a 8 Manufacturer’s Suggested Retail Price (“MSRP”). It states:

9 HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strikethrough price with a discounted 10 or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP 11 strikethrough price. 12 See HP RJN. No asterisk or other indication of a disclaimer appears next to the strikethrough 13 prices. Rozenblatt Decl. Ex. 1. 14 Near the strikethrough price and typically in a larger and bolder font, HP advertises a “sale 15 price,” the price at which the product is currently offered for sale. SAC ¶ 25. Throughout its 16 website, HP also advertises discounts of savings using words such as “Save,” “You’ll Save,” and 17 “You Saved.” Id. ¶ 26. As a customer goes through the purchasing process and after their order, 18 HP displays many of these same representations that the customer has saved money. Id. ¶¶ 28–31. 19 Plaintiffs allege that approximately 35% of the products HP sells on its website are sold in this 20 manner. Id. ¶ 32. 21 In general, however, the savings HP advertises on its website do not represent the actual 22 savings that customers receive because the strikethrough prices do not represent the actual prices 23 at which computers were sold or offered for sale for a reasonably substantial period of time. SAC 24 ¶ 32. For example, on March 27, 2021, HP advertised its HP ENVY laptop for sale at $799.99 25 and represented to customers that they were saving $150 from the strikethrough price of $949.99. 26 Id. ¶ 34. But Plaintiffs allege that in the months that followed, HP rarely, if ever, sold the ENVY 27 1 laptop at a price of $949.99. Id. ¶ 35. HP engages in similar pricing practices for other products, 2 including products other than computers. Id. ¶¶ 36–37 (charts showing prices of other products 3 over multiple months). Plaintiffs allege that they have no way of determining if the prices HP 4 advertises as strikethrough prices are in fact prices at which HP ever sells its products. Id. ¶ 50. 5 Additionally, according to Plaintiffs, HP falsely advertises that the discounts are available 6 only for a limited time when in fact those discounts continue beyond their advertised expiration 7 date. SAC ¶ 38. For example, HP advertises “Weekly Deals,” but those deals in fact last longer 8 than one week and in some cases don’t end for months. Id. ¶¶ 40–42. HP also advertises similar 9 sales, such as a “Memorial Day Special” and “Flash Sales”. Id. ¶¶ 43–47. This practice induces 10 consumers to make purchases they otherwise may not have made due to a false sense of urgency 11 in obtaining a lower price. Id. ¶ 38. 12 Further, according to Plaintiffs, the “vast majority” of computers sold on HP’s website are 13 sold exclusively on HP’s website and not from traditional big box retailers. SAC ¶ 52. Plaintiffs 14 allege that, as of June 29, 2022, HP advertised 155 desktop computers at a discount on its website 15 and of those, only three were available for purchase directly from a Big Box Retailer. Id. ¶ 53, Ex. 16 A. Similarly, Plaintiffs allege that, as of June 29, 2022, HP advertised 121 laptop and notebook 17 computers at a discount on its website and of those, only two were available for purchase directly 18 from a Big Box Retailer. Id. ¶ 54, Ex. B. Plaintiffs further allege that the precise number and 19 identity of products sold exclusively on HP’s website as opposed to non-exclusively is information 20 that is “peculiarly within HP’s knowledge.” Id. ¶¶ 56-57. 21 On September 7, 2021, Plaintiff Rodney Carvalho purchased from HP’s website an HP 22 All-in-One 24-dp1056qe PC and HP X3000 G2 Wireless Mouse. SAC ¶ 58. The All-in-One PC 23 was advertised as being on sale for $899.99 from a strikethrough price of $999.99, which HP 24 represented was a savings of $100. Id. ¶ 59. HP also advertised an additional 5% savings with a 25 coupon code for a Labor Day sale. Id. Carvalho added the All-in-One PC to his cart and was then 26 told that he could purchase the G2 Mouse for $11.99, $5.00 off the strikethrough price of $16.99. 27 Id. ¶¶ 60–61. He added the G2 Mouse to his cart. Id. ¶ 62. In his shopping cart, HP stated that 1 received an additional 5% for the Labor Day sale. Id. ¶ 64. Two further checkout pages, the order 2 confirmation page, and an order confirmation email told Carvalho that he saved $168.60 on his 3 order. Id. ¶¶ 65–68. Carvalho alleges that HP did not sell the All-in-One PC at $999.99 or the G2 4 Mouse at $16.99 for any reasonably substantial period of time in the three months prior to his 5 purchase or in the one month following his purchase. Id. ¶ 70-71. Carvalho alleges that neither 6 item was available for purchase directly from a big box retailer. Id. ¶¶ 73-74. 7 On June 14, 2021, Plaintiff Mark Maher purchased from HP’s website an HP Laptop 17t- 8 by400. SAC ¶ 75. The 17t Laptop was advertised as being on sale for $599.99, $130 off the 9 strikethrough price of $729.99. Id. ¶ 76. Maher added the product to his cart and purchased an 10 additional Wi-Fi adapter to bring his total purchase to $699.99. Id. ¶ 78. In his shopping cart, HP 11 stated that “YOU SAVED $130.00 ON YOUR ORDER.” Id. ¶ 79. Two further checkout pages 12 and the order confirmation page indicated that Maher saved $130. Id. ¶¶ 80–81, 83. Maher 13 alleges that HP did not sell the 17t Laptop at $729.99 for any reasonably substantial period of 14 time. Id. ¶ 85. Maher alleges that this item was not available for purchase directly from a big box 15 retailer. Id. ¶ 87. 16 Plaintiffs filed this lawsuit on October 13, 2021, see ECF No.

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