Carolyn Jones v. TennCare

CourtCourt of Appeals of Tennessee
DecidedJune 20, 2002
DocketM2001-01065-COA-R3-CV
StatusPublished

This text of Carolyn Jones v. TennCare (Carolyn Jones v. TennCare) is published on Counsel Stack Legal Research, covering Court of Appeals of Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Carolyn Jones v. TennCare, (Tenn. Ct. App. 2002).

Opinion

IN THE COURT OF APPEALS OF TENNESSEE AT NASHVILLE May 6, 2002 Session

CAROLYN JONES v. BUREAU OF TENNCARE

Appeal from the Chancery Court for Davidson County No. 00-14-1 Irvin H. Kilcrease, Chancellor

No. M2001-01065-COA-R3-CV - Filed June 20, 2002

Beginning in 1994, the Bureau of TennCare (“TennCare”) provided insurance coverage for home health services for one its enrollees, Carolyn Jones (“Jones”), who is bed-ridden due to rheumatoid arthritis.1 In 1997, TennCare denied Jones coverage for home health services, and Jones appealed this determination. The Administrative Law Judge held TennCare was not required to provide coverage for home health services to Jones because the services are not medically necessary for her. Under the Uniform Administrative Procedures Act, Jones appealed the administrative agency’s determination to the Chancery Court of Davidson County (“Trial Court”) which affirmed the determination. Jones now appeals to this Court. We affirm.

Tenn. R. Civ. P. 3 Appeal as of Right; Judgment of the Chancery Court Affirmed; Case Remanded.

D. MICHAEL SWINEY , J., delivered the opinion of the court, in which BEN H. CANTRELL, P.J., and WILLIAM C. KOCH, JR., J., joined.

Gordon Bonnyman and Lisa J. D’Souza, Nashville, Tennessee, for the Appellant, Carolyn Jones.

Paul G. Summers and Sue A. Sheldon, Nashville, Tennessee, for the Appellee, Bureau of TennCare.

1 The Bureau of TennCare is the division within the State Department of Finance and Administration respo nsible for adm inistering the T ennC are program . During the pen dency of these proceedings, the Governor, through Executive Order No . 23 effective October 19 , 199 9, transferred Tenn Care from the State Department of Health to the State D epartment of Finance and Ad min istration. OPINION

Background

Jones is, at the time of this opinion, nearly 55 years old and lives alone at her home in West Tennessee. Jones was diagnosed at age 16 with rheumatoid arthritis which has progressed to the point that Jones is currently bed-ridden and is able only to lie flat in her bed. Jones also is legally blind and, as a result, cannot see well enough to read or watch television. Jones also has been diagnosed with a panic disorder. Due to her disabilities, Jones is not physically able to perform daily tasks such as bathing or using a bed pan without assistance. Jones, however, is able to feed herself, drink liquids, take medication and use the telephone unassisted. Jones is unwilling to move out of her home into a nursing home. Jones’ only income is Supplemental Security Income disability benefits. Jones has a daughter and a sister who live nearby and provide her some limited assistance.

The record shows Jones has been receiving home health services since approximately 2 1988. These services, performed by Certified Nursing Assistants (“CNA’s”), were initially covered by federal Medicaid and after 1994, by TennCare. In October or November 1997, TennCare’s managed care organization (“MCO”), BlueCare, notified Jones it was denying coverage for Jones’ home health services.3 At the time of BlueCare’s denial, Jones’ treating physician, Dr. Jack G. Pettigrew, was ordering daily home health services for Jones. Upon Jones’ request for reconsideration, BlueCare advised Jones in November 1997, that home health services would no longer be provided because the services constituted “custodial care – not medically indicated.” Thereafter, Jones again appealed BlueCare’s decision, and BlueCare referred Jones’ appeal to the Bureau of TennCare. On December 17, 1997, TennCare’s Associate Medical Director determined that Jones’ home health services were not medically necessary. Jones’ appeal was then transferred to the TennCare Office of General Counsel for an administrative hearing.

The administrative hearing was held in April 1998. Jones participated by telephone and was represented by counsel at the hearing. TennCare and BlueCare also participated as parties at the administrative hearing.4 Lisa Key, a Registered Nurse with the home health care agency which

2 Jones testified th at prior to 19 88, sh e rece ived hom e hea lth serv ices throug h the County Health D epartment.

3 The T ennC are regu lations define “ma naged care o rganization” as follow s:

[A]n appropriately licensed Health Maintenance Organization or a Preferred Provider Organization approved by the Bureau of TennCare as capable of providin g m edica l services in the TennC are program .

Tenn. Co mp. R. & Regs., ch. 1200-13 -12-.01(24).

4 After TennCare filed its Notice of Hearing, Blue Cross/ Blue Shield of Tennessee, acting through its MCO, BlueCare, filed a Petition to Intervene based upon its contractual agreement with TennCare to provide “me dically (con tinued...)

-2- has provided services to Jones since 1988, testified. Key testified the CNA’s assist Jones with bathing and hair care; assist Jones with her elimination needs; examine her skin for breakdown; assist with medication but do not administer medication; and ensure that Jones has food and water at her bedside.

Jones’ treating physician, Dr. Pettigrew, did not testify at the hearing, but instead submitted a letter. In the letter dated February 10, 1998, Dr. Pettigrew wrote, in pertinent part, as follows:

[Jones] is a 49 year old totally bed-ridden rheumatoid arthritic female, who requires 24 hour care and she is unable to do any of her ADL’s [activities of daily living] without total assistance. The family has been very good support for her. To my knowledge, since I’ve been caring for this patient from November 1985, I do not know of a single time she has required hospitalization due to the excellent coordinated care she has received through her family and Home Health.

I think it would be a tremendous disservice to the patient if her Home Health is terminated because of the multiple complications and probable hospitalizations that would occur. . . .

Dr. David Williams, a medical examiner for BlueCare, testified that he found Jones’ request for daily home health care not to be medically necessary. In reviewing Jones’ medical chart, Dr. Williams found significant Dr. Pettigrew’s orders for personal care, including changing Jones’ bed linens and light housekeeping. Dr. Williams testified that these services did not “constitute a skilled level of care and, as such, were not medically necessary.” Dr. Williams further testified that all unskilled, or custodial, care was not medically necessary.

In addition, Dr. Thomas A. Turner, a medical consultant for the State who reviews grievances against TennCare’s MCO’s, testified it was his opinion that home health services were not a medical necessity for Jones because the services did not meet the criteria set forth in TennCare’s regulations. Dr. Turner characterized the home health care provided to Jones as “personal care” and for Jones’ convenience and not a medical necessity. When asked about the effect of Jones’ loss of home health services, Dr. Turner testified that exacerbation of Jones’ condition, end-stage rheumatoid arthritis, would be a consideration but that her medical record did not show a problem with exacerbation. Dr. Turner agreed the CNA’s can observe Jones for complications but added that most adults could do the same thing. Likewise, Dr. Turner testified that, like the CNA’s, most adults could supervise Jones’ medication intake and report any changes in Jones’ condition to her physician.

4 (...continued) necessary covered health services for TennCare enrollees. . . .” This petition was granted.

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Carolyn Jones v. TennCare, Counsel Stack Legal Research, https://law.counselstack.com/opinion/carolyn-jones-v-tenncare-tennctapp-2002.