Carol Jackson v. Rutgers University

New Jersey Superior Court Appellate Division·Decided December 26, 2025·No. A-3263-23·Unpublished

Opinion

NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the internet, this opinion is binding only on the parties in the case and its use in other cases is limited . R. 1:36-3.

SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION

DOCKET NO. A-3263-23

CAROL JACKSON, Plaintiff-Appellant,

v.

RUTGERS UNIVERSITY, KENNETH COP, MICHAEL REIN,

Defendants-Respondents.

Submitted November 5, 2025 – Decided December 26, 2025 Before Judges Susswein and Chase.

On appeal from the Superior Court of New Jersey, Law Division, Essex County, Docket No. L-5012-20.

Eldridge Hawkins, LLC, and Cecile D. Portilla, LLC, attorneys for appellant (Cecile D. Portilla, of counsel and on the briefs).

Greenbaum, Rowe, Smith & Davis, LLP, attorneys for respondents (Maja M. Obradovic, of counsel and on the brief; Joel Clymer, on the brief).

PER CURIAM

This matter arises from plaintiff Carol Jackson's termination from her position as a security guard at defendant Rutgers University. Plaintiff was alleged to have struck a coworker and thereafter provided misleading information in the course of the internal investigations of the incident. Plaintiff brought suit against Rutgers and various university officials claiming discrimination based on race, age, and gender under the New Jersey Law Against Discrimination, N.J.S.A. 10:5–1 to –42 (LAD), hostile work environment, procedural and substantive due process violations, defamation, malicious prosecution, intentional infliction of emotional distress, and breach of the implied covenant of good faith and fair dealing. At the completion of discovery, the trial court granted summary judgment for defendants on all claims, finding plaintiff had not presented sufficient evidence to support her allegations. She appeals the May 10, 2024 order denying reconsideration of the March 11, 2024 Law Division order granting summary judgment dismissal and denying her motion for partial summary judgment and declaratory relief. After reviewing the record in light of the governing legal principles, we affirm.

I.

We discern the following pertinent facts and procedural history from the record.

A-3263-23

A.

Rutgers University hired plaintiff as a security guard on September 12, 1995. Plaintiff is an African-American female. At the time of her termination, she was sixty-five years old.

On September 27, 2019, fellow security officer Steven Rodriguez filed a report with the Rutgers' Internal Affairs (IA) office alleging that plaintiff swung her arm and slapped him in the chest earlier that morning. The report details that prior to striking him, Rodriguez asked plaintiff "why [she] lie[d] and [told] people that [he] sign[ed] up for overtime and [did] not work the hours." Rodriguez told his superior about the slapping incident prior to filing the report. He also filed a report alleging harassment. According to his certification, plaintiff's demeanor toward him had become increasingly aggressive before the physical incident. He submitted a September 7, 2019 voicemail plaintiff left him stating, "I don't know why you [are] not answering your phone, you punk ass, you scary, damn."

On September 27, Michael Rein, Deputy Chief of University Police, emailed a copy of Rodriguez's complaint to Lisa Grosskruetz, Director of Rutgers' Office of Employment Equity (OEE). Plaintiff was informed of Rodriguez's complaint that same day. The record shows that OEE filed two

A-3263-23

formal complaints against plaintiff on behalf of Rodriguez detailing the workplace violence that was alleged in the report. 1 Plaintiff was suspended with pay on October 1, 2019, pending the outcome of the IA's investigation. On the same day, plaintiff filed a grievance claiming that she was placed on suspension without just cause and without due process in accordance with her collective bargaining agreement (CBA) and requesting copies of the complaint and reports pertaining to the case.

On October 23, 2019, IA Lieutenant Duran completed his investigation, finding that the workplace conduct allegations were "not sustained" because there was not sufficient evidence to support or disprove Rodriguez's allegations that plaintiff struck him in the chest. However, Duran also found that plaintiff's denial was not credible. Duran found the allegation that plaintiff violated Directive 1:6-5(m)2 was sustained. Duran explained in the confidential investigation findings sent to Rein:

Before [plaintiff] was interviewed, she was given a copy of the Administrative Advisement Form[,] which she signed (as well as her union representative, Keith Russell). Number 3 of the form states, "I may be

1 Neither complaint is dated; nor do they contain Rodriguez's signature.

2 That Rutgers policy provides in pertinent part that "[e]mployees shall not knowingly lie, give misleading information, or falsify oral or written communications."

A-3263-23

subject to departmental discipline for refusing to answer a question directly related to the performance of my duties, or for not answering truthfully." During the interview of [plaintiff], she was not truthful when she stated that she NEVER was within [fifteen] to [twenty]

feet of [Rodriguez] and that she walked down the hallway by herself. She stated that she left [Rodriguez]

near the Security Supervisor[']s Office which was contradicted in the video footage of that morning. It is unclear if [plaintiff]'s intention was to mislead the investigation by stating she was "NEVER" that close to [Rodriguez] or if she was just being untruthful;

nonetheless [plaintiff's] testimony was not credible.

OEE conducted interviews and issued a memo on November 19, 2019, detailing its findings. Based on the interviews conducted, OEE concluded that plaintiff did in fact strike Rodriguez on his chest with her arm for the purpose of causing physical harm in violation of the workplace violence policy. The findings noted that section five of Rutgers' workplace violence policy provides:

[A]ny actual or threatening behavior of a violent nature, as understood by a reasonable person, exhibited by faculty, staff, student employees, or others within the scope of this [p]olicy. Examples of workplace violence include, but are not limited to:

1. Intentional physical contact for the purpose of causing harm (such as slapping, punching, striking, shoving, or otherwise physically attacking a person).

2. Menacing or threatening behavior (such as throwing objects, waving fists, damaging property, stalking, or otherwise acting in an aggressive manner; or, using oral or written statements specifically intended to frighten,

A-3263-23

coerce, or cause distress) where such behavior would be interpreted by a reasonable person as being evidence of intent to cause physical harm to individuals or property or coerce behavior from individuals.

OEE's memo found Rodriguez's version of events to be credible as it was consistent with what he reported to his supervisors and to the police and was corroborated by surveillance video. Although the surveillance video footage did not capture the moment plaintiff allegedly hit Rodriquez, OEE found plaintiff was not credible, explaining:

[Plaintiff] insists she was always at least twenty (20)

feet away from [Rodriguez]. This is contradicted by the surveillance video, which clearly shows the [p]arties walking side by side within mere feet of each other. . .

Further, if the parties were twenty (20) feet apart [plaintiff] says, then it is likely at least one of them would have been captured on camera.

....

I do not find [plaintiff]'s statement that she did not know why [Rodriguez] called her a liar to be credible.

[Plaintiff] acknowledged that [Rodriguez] accused her of telling people he signed up for overtime and then did not want to work. Therefore, even if [plaintiff] did not tell people this, she knew exactly why [Rodriguez] was calling her a liar.

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Carol Jackson v. Rutgers University, (N.J. Ct. App. 2025).

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