Caldiero v. Missouri Higher Education Loan Authority

CourtDistrict Court, M.D. Pennsylvania
DecidedMarch 31, 2025
Docket3:24-cv-00315
StatusUnknown

This text of Caldiero v. Missouri Higher Education Loan Authority (Caldiero v. Missouri Higher Education Loan Authority) is published on Counsel Stack Legal Research, covering District Court, M.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Caldiero v. Missouri Higher Education Loan Authority, (M.D. Pa. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF PENNSYLVANIA

JOANNE CALDIERO, individually : No. 3:24cv315 and on behalf of all others : similarly situated, : (Judge Munley) Plaintiff :

v. MISSOURI HIGHER EDUCATION LOAN AUTHORITY, KEYBANK : NATIONAL ASSOCIATION d/b/a : LAUREL ROAD, and : PENNSYLVANIA HIGHER : EDUCATION ASSISTANCE : AGENCY d/b/a : FEDLOAN SERVICING, : Defendants :

MEMORANDUM Plaintiff Joanne Caldiero has filed the instant class action lawsuit pursuant to the Racketeer Influenced and Corrupt Organizations Act ("RICO"), 18 U.S.C.A. 8§ 1962, 1964. (Doc. 1, Compl.) Before the court for disposition are the following: 1) A motion to dismiss plaintiffs complaint under Federal Rules of Civil Procedure 9{b) and 12(b)(6) filed by Defendant Missouri Higher Education Loan Authority ("MOHELA"),

2) A motion to dismiss pursuant to Rule 12(b)(6) filed by the Pennsylvania Higher Education Assistance Agency ("PHEAA"); 3) A motion to dismiss pursuant to Rule 12(b)(6) filed by KeyBank National Association ("“KeyBank"), 4) A motion to strike class allegations filed jointly by Defendants MOHELA and PHEAA: and 5) A motion to strike class allegations filed by Defendant KeyBank. Having been fully briefed, the motions are ripe for decision. Background! Plaintiff Joanne Caldiero, a registered nurse, obtained student loans to pay for her education, including an associate's degree, a bachelor's degree, and two master’s degrees. (Doc. 1, Compl. {J 29-31). In September 2012, plaintiff consolidated her student loans into two federal Direct Consolidation Loans, a type of loan eligible for forgiveness under the Public Service Loan Forgiveness Program ("PSLF"). (id. 32). The PSLF is part of the Direct Student Loan program under the federal Higher Education Act. (id. □□ 13-15). Under the PSLF, the federal government

These brief background facts are derived from plainiiff's complaint. At this stage of the proceedings, we must accept all factual allegations in the complaint as true. Phillips v. Cnty. of Allegheny, 515 F.3d 224, 233 (3d Cir. 2008). The court makes no determination, however, as to the ultimate veracity of these assertions.

forgives the balance on qualifying Direct Student Loans after: (a) 120 separate, on-time monthly payments; (b) made under a qualifying repayment plan; (c) while the borrower is working full-time; (d) for a qualifying public-service employer. (Id. {| 16). The program applies only to federal loans, not private student loans. Congress designed the PSLF to support those working in a wide range of high- demand public service careers, such as servicemembers, teachers, police officers, nurses, and other public servants. (Id. 7 15). Approximately six years into her ten-year PSLF repayment period, plaintiff encountered difficulty in paying her monthly bills. Defendant PHEAA was servicing the loans, and she contacted them for assistance (Id. J] 35, 38). PHEAA suggested that plaintiff refinance her loans again and assured her that such refinancing would preserve her eligibility for forgiveness of the loans under the PSLF. (ld. J 38). PHEAA referred plaintiff to MOHELA for this second refinancing. (Id. 39). MOHELA worked with, and as an agent of, Defendant KeyBank. (id. 9] 40). In return for the referral, PHEAA obtained a referral fee or

some other form of financial benefit from MOHELA according to the plaintiff. (Id. q 39). Defendant MOHELA processed a loan transaction through which plaintiff obtained a private student loan from Laurel Road, a national online bank owned by Defendant KeyBank. (Id. J] 25, 41). The proceeds of the private student loan

paid off plaintiff's federal student loans. (Id. J 41). This private student loan was not eligible for forgiveness uncer the PSLF program, and neither MOHELA nor KeyBank ever informed plaintiff that they had refinanced her PSLF-eligible federal student loan into a private student loan. Rather, over the next five years Defendant MOHELA represented to plaintiff that the loan was PSLF eligible. (Id. q 42).? Plaintiff believed that she had met the ten-year threshold for a PSLF discharge in March of 2023. (Id. 9 44). She contacted MOHELA to confirm that she had met the requirements and that her loans could be forgiven. (Id.) Several agents from Defendant MOHELA including a Mr. Santiago, a Mr. Coleo, and a Mr. Kahlil, reviewed Plaintiff's account and told her that she had met her obligations under PSLF but she needed to finalize her application by verifying her final three years of employment. (ld. ] 45). After she followed the instructions that Mr. Kahlil had provided to her, plaintiff was unable to reach Kahlil to confirm her loan forgiveness. (ld. □ 46). Ultimately, she contacted MOHELA’'s support line, and according to plaintiff, she was informed for the first time that she had

2 In support of its motion to strike class allegations, Defendant KeyBank has filed evidence that it twice disclosed to plaintiff prior to refinancing the loans that such refinancing would make the loans ineligible for PSLF. (See Doc. 51, 2-4). For purposes of this motion, however, the court accepts the compiaint's allegations as true despite what may later be proven.

consolidated her loans into private student loans which were owned by KeyBank and ineligible for PSLF. (Id. {J 47). Plaintiff asserts that discovery in this case will reveal that plaintiff's experience was not unique and that the defendants had common policies and practices to steer PSLF-eligible loans into private student loan refinancings without disclosing that such refinancing would result in the loss of the opportunity for PSLF forgiveness. (Id. J 49). Plaintiff then instituted the instant putative class action where she seeks to represent a nationwide class of “[a]ll student loan borrowers who, (a) according to MOHELA's records, had indicated an interest in the [PSLF] program, and (b) were refinanced into Laurel Road private student loans." (Id. 70). Plaintiff defines a proposed PHEA subclass as: "All members of the Class who were referred to Defendant MOHELA by Defendant PHEAA." (Id. ] 71). She defines the Pennsylvania subclass as: "All members of the Class who are residents of

| Pennsylvania." (Id. J] 72). Plaintiff's claims for relief include the following:* Count | — Operation of RICO Enterprise, 18 U.S.C. § 1962(c), against Defendants MOHELA and KeyBank;

® Plaintiffs complaint lists its causes of actions as "First Cause of Action", "Second Cause of Action", and so on. For clarity, the court will refer to them as Count i, Count Il, etc.

Count Il — Conspiring in a RICO Enterprise, 18 U.S.C. § 1962(d), against all defendants; Count Ill — Violation of Ohio's Consumer Sales Practices Law, Ohio Rev. Code Ann. §§ 1345.01 ef seg., against Defendant KeyBank; Count IV — Violation of Missouri's Merchandising Practices Law, Mo. Ann. Stat. §§ 407.100 ef seg., against Defendant MOHELA; Count V — Violation of the Pennsylvania Unfair Trade Practices and Consumer Protection Law ("UTPCPL"), 73 P.S. §§ 201-1 ef seq., against Defendant PHEAA; Count VI — Violation of the Pennsylvania UTPCPL as to the Pennsylvania Subclass, against all defendants. In response to the complaint all defendants filed motions to dismiss. Additionally, Defendants MOHELA and PHEA filed a joint motion to strike class allegations from the complaint.

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Bluebook (online)
Caldiero v. Missouri Higher Education Loan Authority, Counsel Stack Legal Research, https://law.counselstack.com/opinion/caldiero-v-missouri-higher-education-loan-authority-pamd-2025.