Byborg Enterprises v. Vertex, Inc.

• Court: Superior Court of Delaware
• Decided: July 11, 2025
• Docket: N24C-07-014 CLS
• Status: Published

Opinion

IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

BYBORG ENTERPRISES S.A., f/k/a ) JASMIN HOLDING S.A., ) ) Plaintiff, ) ) v. ) C.A. No. N24C-07-014 CLS ) VERTEX, INC., ) ) Defendant. )

Submitted: May 12, 2025 Decided: July 11, 2025

MEMORANDUM OPINION

Upon Consideration of Defendant’s Motion to Dismiss, GRANTED in part, DENIED in part.

Upon Consideration of Defendant’s Motion to Strike, DENIED.

Julia B. Klein, Esquire of KLEIN LLC, Attorney for Plaintiff.

Nathan D. Barillo, Esquire and Cecil J. Jones, Esquire of COZEN O’CONNOR, Attorneys for Defendant.

SCOTT, J. FACTUAL BACKGROUND AND PROCEDURAL HISTORY1 This case arises from a contractual relationship between Plaintiff Byborg

Enterprises S.A.2 (“Byborg”) and Defendant Vertex, Inc. (“Vertex”) for tax

compliance services.

A. INITIAL RELATIONSHIP AND THE MASTER AGREEMENT

The parties entered into a Master Agreement (“the Agreement”) effective

February 9, 2021, under which Vertex agreed to provide tax preparation and

servicing to Byborg.3 The Agreement consisted of three integrated components: the

Master Terms,4 the Offering Terms,5 and the Managed Tax Services for Returns

Processing Order (“the Order”).6 Under the Agreement, Byborg purchased certain

tax services as specified in the Order, subject to its terms and conditions.

1 Unless otherwise noted, the facts contained herein are drawn from the Amended Complaint and the documents it incorporates by reference and are assumed to be true for purposes of this Motion to Dismiss. 2 Plaintiff is formerly known as Jasmin Holding S.A. 3 Plaintiff’s First Amended Complaint ¶ 5, D.I. 21 (“Am. Compl.”). 4 The master terms and conditions are integrated in the Master Terms. See Defendant’s Opening Brief in Support of its Motion to Dismiss Plaintiff’s Amended Complaint at 4, D.I. 27 (“Opening Br.”). 5 The terms and conditions specific to each product or service offering licensed or purchased by the Customer are included in the Offering Terms. Id. 6 The order documents applicable to the product or service purchased are in the Managed Tax Services for Returns Processing Order. Id. The Agreement contained several provisions central to the present dispute.

Section 6(b)(i) set forth Vertex’s warranty that “[a]ll Services provided or performed

pursuant to an Order will be (A) performed in a competent and professional

workmanlike manner consistent with industry standard; and (B) conform to the

specifications and descriptions or achieve the functionality set forth in such Order

…”7 As additional protection, Byborg allegedly required Vertex to obtain liability

insurance.8

The Agreement also included disclaimers. Section 6(c) provided that

“Vertex’s provision of Products or Services pursuant to an Order hereunder does not

constitute legal or tax advice and Customer assumes sole responsibility. . . .” 9

Section 6(d) disclaimed all representations and warranties except those expressly

contained in Paragraph 6.10

Most central to this litigation, Paragraph 8 established a limitation of liability.

This provision provided:

“[e]xcept for … or (iii) a party’s breach of its obligations of confidentiality under Section 3, in no event shall either party be liable to the other for any special, consequential, punitive, incidental, or indirect damages, or for any loss of profits, revenue, data, or data use 7 Am. Compl., Ex. A (“Master Agreement”) § 6(b)(i). 8 Am. Compl. ¶10; Answering Brief in Opposition to Motion to Dismiss at 2, D.I. 29 (“Answer Br.”). 9 Master Agreement § 6(c). 10 Id. § 6(d). however caused, under any theory of law, including negligence, tort, breach of contract or otherwise, and whether or not that party has been advised of the possibility of such damages … ”11 B. PERFORMANCE ISSUES AND SUBSEQUENT PROCEEDINGS

In summer 2022, Byborg began discovering deficiencies in Vertex’s

performance.12 Per the Amended Complaint, Byborg found itself delinquent in filing

taxes in several jurisdictions and faced liens and pending collection actions.13

Specifically, Byborg alleges Vertex failed to file certain tax returns, failed to timely

submit tax registrations, and mistakenly registered Byborg in jurisdictions where

registration was not required.14

Between August 2022 and January 2023, the parties discussed these issues.15

Yet the problem allegedly persisted.16 As a result, Byborg terminated Vertex for

cause on February 16, 2023.17

Following termination, on August 17, 2023, Byborg sent Vertex a pre-suit

demand letter seeking compensation for damages allegedly resulting from Vertex’s

11 Id. § 8. 12 Am. Compl. ¶ 11. 13 Id. ¶¶ 11–12. 14 Id. ¶ 12–13. 15 Id. ¶¶ 14–16. 16 Id. ¶ 16. 17 Id. ¶ 17. failures.18 Vertex responded on September 22, 2023, denying all liability and

rejecting the demand.19

Byborg brought this action on July 1, 2024.20 Vertex then moved to dismiss.21

After stipulation, Byborg amended its Complaint.22 The Amended Complaint asserts

two claims: Count I for breach of contract and Count II for negligent hiring and

supervision.23 Byborg seeks damages including tax penalties and interest, costs to

retain a replacement firm, internal costs for reconciling tax obligations, fees for

external service providers and legal counsel, and payments made to tax authorities

including the Canada Revenue Agency.24 Byborg also seeks attorneys’ fees and

related court costs.25

18 Am. Compl. ¶ 18. 19 Id. ¶ 19. 20 See generally Complaint for Breach of Contract, D.I. 1. 21 See generally D.I. 15. 22 See generally Am. Compl. 23 Id. at 9–11. 24 Id. at 8–9. 25 Id. at 12. On February 14, 2025, Vertex filed the instant Motion to Dismiss under Rule

12(b)(6) and Motion to Strike under Rule 12(f).26 Both parties submitted briefs,27

and the matter is ripe for decision.

STANDARD OF REVIEW

A. MOTION TO DISMISS

Upon a motion to dismiss under Rule 12(b)(6), the Court (i) accepts all well-

pled factual allegations as true, (ii) accepts even vague allegations as well-pled if

they give the opposing party notice of the claim, (iii) draws all reasonable inferences

in favor of the non-moving party, and (iv) only dismisses a case where the plaintiff

would not be entitled to recover under any reasonably conceivable set of

circumstances.28 The Court does not, however, accept “conclusory allegations that

lack specific supporting factual allegations.”29 But “it is appropriate . . . to give the

pleader the benefit of all reasonable inferences that can be drawn from its

pleading.”30

26 See generally Defendant’s Motion to Dismiss Plaintiff’s Amended Complaint, D.I. 27. 27 See generally Answer Br.; Defendant Vertex, Inc.’s Reply Brief in Support of its Motion to Dismiss and Motion to Strike Plaintiff’s Amended Complaint, D.I. 33 (“Reply Br.”). 28 See ET Aggregator, LLC v. PFJE AssetCo Hldgs. LLC, 2023 WL 8535181, at *6 (Del. Super. Dec. 8, 2023). 29 Id. (quoting Ramunno v. Crawley, 705 A.2d 1029, 1034 (Del. 1998)). 30 TrueBlue, Inc. v. Leeds Equity Partners IV, LP, 2015 WL 5968726, at *2 (Del. Super. Sept. 25, 2015) (quotation omitted). B. MOTION TO STRIKE

Under Superior Court Rule 12(f), “the Court may order stricken from any

pleading any insufficient defense or any redundant, immaterial, impertinent or

scandalous matter.”31 Motions to strike “generally are disfavored and are ‘granted

sparingly and only when clearly warranted with all doubt being resolved in the

nonmoving party’s favor.’ A motion to strike is granted if the challenged averments

are: (1) not relevant to an issue in the case; and (2) unduly prejudicial.”32

DISCUSSION A. MOTION TO DISMISS

1. The Breach of Contract Claim Survives.

To state a claim for breach of contract, the plaintiff must establish “(1) the

existence of a contractual obligation; (2) a breach of that obligation; and (3)

damages resulting from the breach.”33 The elements are not at issue, but Vertex

challenges Count I primarily on the basis that any damages Byborg sought are

consequential in nature, and therefore, barred by the limitation of liability clause in

31 Super. Ct. Civ. R. 12(f). 32 NewYork.Com Internet Holdings, Inc. v. Ent. Benefits Grp., LLC, 2015 WL 4126653, at *4 (Del. Ch. July 8, 2015) (citing Salem Church Assocs. v. New Castle Cty., 2004 WL 1087341, at *2 (Del. Ch. May 6, 2004)). 33 Intermec IP Corp. v. TransCore, LP, 2021 WL 3620435, at *10 (Del. Super. Aug. 16, 2021) (citing Buck v. Viking Holding Mgmt. Co. LLC, 2021 WL 673459, at *3 (Del. Super. Feb. 22, 2021)). Paragraph 8 of the Agreement.34 This argument, while potentially meritorious after

factual discovery, is premature at this stage.

Delaware law recognizes distinctions between general (or direct) damages and

consequential (or special) damages. General damages are those that flow directly

and immediately from the wrong complained of, while consequential damages do

not flow directly from the breach but result from its consequences.35 Delaware

courts have consistently emphasized the distinction between these categories is

contextual and relative, not absolute.36 Damage that might be considered general in

relation to one type of contract may be special in relation to another. 37 Notably,

determining whether particular damages are direct or consequential typically

requires factual development beyond what is available at the pleading stage.

“[W]hat is important at the pleadings stage is that [the plaintiff] has given [the

defendant] sufficient notice as to the damages it is claiming.”38

The provision regarding limitation of damages is undisputed. But the parties

dispute the categories of damages. Vertex argues tax penalties and interest are

34 Opening Br. at 10–13. 35 Pharm. Prod. Dev., Inc. v. TVM Life Sci. Ventures VI, L.P., 2011 WL 549163, at *6 (Del. Ch. Feb. 16, 2011) (citing Black’s Law Dictionary 353 (5th ed.1979)). 36 Id. 37 Id. (citations omitted). 38 Id. at *7 (citing Twin Coach Co. v. Chance Vought Aircraft Inc., 163 A.2d 278, 287 (Del. Super. 1960)). consequential.39 Conversely, Byborg contends at least some of its damages—

including unpaid taxes due to Vertex’s alleged failures—constitute direct damages.40

The Amended Complaint also alleges damages from having to retain replacement

services and costs of remediation.41 Whether these damages flow directly from

Vertex’s alleged breach of its obligation to provide competent tax services or are

merely consequential results cannot be determined without understanding the

circumstances of the alleged breaches and the causal relationship between the

breaches and each category of damage.

Vertex’s reliance on caselaw finding similar damages to be consequential is

unavailing at this stage. Each case cited involved determinations made after factual

discovery, not on motions to dismiss.42 Indeed, as in AKRAY America, Inc. v.

Navigator Business Solutions, Inc., “it would be premature to decide the limitation

of damages issue at this time.”43

39 Opening Br. at 12. 40 Answer Br. at 12–14. 41 Am. Compl. ¶ 22. 42 Opening Br. at 12–13 (citing Relax Ltd. v. ANIP Acquisition Co., 2011 WL 2162915 (Del. Super. May 26, 2011); ARKRAY Am., Inc. v. Navigator Bus. Sols., Inc., 2023 WL 5746710 (Del. Super. Sept. 5, 2023); Winshall v. Viacom Int’l, Inc., 2019 WL 960213 (Del. Super. Feb. 25, 2019); Trust- ED Solutions v. Gilbert LLP, 2022 WL 16641902 (Del. Super. Oct. 18, 2022); eCommerce Ind. Inc. v. MWA Intelligence, Inc., 2013 WL 5621678 (Del. Ch. Sept. 30, 2013)). 43 ARKRAY Am., Inc. v. Navigator Bus. Sols., Inc., 2021 WL 2355234, at *8 (Del. Super. June 9, 2021). At this juncture, Byborg has adequately pleaded damages resulting from

Vertex’s alleged breach. Whether those damages are properly characterized as direct

or consequential, and whether they fall within the limitation of liability clause,

requires further factual development. Thus, the breach-of-contract claim survives.

2. The Negligent Hiring and Supervision Claim is Barred by The Economic Loss Doctrine. Vertex argues Count II, negligent hiring and supervision, must be dismissed

because it is barred by the Economic Loss Doctrine.44 The Court agrees.

“The economic loss doctrine is a judicially created doctrine that prohibits

recovery in tort where a product has damaged only itself (i.e., has not caused

personal injury or damage to other property) and, the only losses suffered are

economic in nature.”45 “The economic loss rule is a court-adopted measure that

prohibits certain claims in tort where overlapping claims based in contract

adequately address the injury alleged.”46 “The driving principle for the rule is the

notion that contract law provides a better and more specific remedy than tort law.”47

44 Opening Br. at 8–10. 45 Brasby v. Morris, 2007 WL 949485, at *6 (Del. Super. Mar. 29, 2007) (citing Marcucilli v. Boardwalk Builders, 1999 Del. Super. LEXIS 597, at *11, 1999 WL 1568612 (Del. Super. Dec. 22, 1999)) (emphasis in original). 46 Id. 47 Id. For a tort claim to survive alongside a contract claim under Delaware law, the

plaintiff must allege that the defendant breached a duty independent of the contract.48

This independent duty must arise from a source other than the contractual

relationship itself.49 The mere fact that a tort claim uses different language or

invokes a different theory does not suffice if the duty allegedly breached is ultimately

one created by contract.

Byborg’s negligent hiring and supervision claim rests entirely on duties

arising from the Master Agreement. Count I alleges Vertex breached its contractual

obligation to provide tax services “in a competent and professional workmanlike

manner consistent with industry standards.”50 Count II, styled as a tort claim, alleges

Vertex negligently hired and supervised employees who then failed to provide the

same tax services in the same manner.51 The overlap is substantial, if not complete.

Byborg argues negligent hiring and supervision constitutes a “parallel tort”

that can proceed alongside the contract claim, citing AKRAY for the proposition that

48 Midland Red Oak Realty, Inc. v. Friedman, Billings & Ramsey & Co., Inc., 2005 WL 445710, at *3 (Del. Super. Feb. 23, 2005). 49 “As a general rule under Delaware law, where an action is based entirely on a breach of the terms of a contract between the parties, and not on a violation of an independent duty imposed by law, a plaintiff must sue in contract and not in tort.” Id. (quoting Pinkert v. Olivieri, 2001 WL 641737, at *5 (D. Del. 2001)). 50 Am. Compl. at 9–10. 51 Id. at 10–11. certain torts may escape the Economic Loss Doctrine.52 This reliance is misplaced.

ARKRAY recognized only a narrow exception for pre-contractual fraud—torts

arising from inducement to enter the contract rather than from performance under

it.53

Here, Byborg does not allege pre-contractual fraud or any conduct inducing it

to enter the Agreement. Instead, the negligent hiring claim arises from Vertex’s

alleged failure to properly perform the contracted services. The Amended Complaint

identifies no duty owed by Vertex to properly hire and supervise employees

independent of its contractual obligation to provide competent tax services. Whether

framed as breach of contract or negligent supervision, the claim remains one for

disappointed contractual services.

Because Count II seeks recovery for the same economic losses arising from

the same conduct as Count I, and because Byborg has failed to identify any duty

independent of the Master Agreement, the negligent hiring and supervision claim is

barred by the Economic Loss Doctrine and warrants dismissal.

52 Answer Br. at 20 (citing ARKRAY Am., Inc., 2021 WL 2355234). 53 ARKRAY, 2021 WL 2355234, at *6. B. MOTION TO STRIKE

Vertex argues the portions of the Amended Complaint related to “settlement

communications” and insurance coverages should be stricken under Rule 12(f).54

Specifically, Vertex seeks to strike paragraphs 10, 18, and 19, and Exhibits C–E from

the Amended Complaint because those portions are not relevant to this matter and

unduly prejudicial.55

Paragraph 10 mirrors Section 9 of the Agreement, which requires that Vertex

maintain professional and commercial general liability insurance.56 Vertex argues

the insurance reference violates Delaware Rule of Evidence 411, which bars

evidence of insurance to prove negligence or wrongful conduct and serves only to

prejudice Vertex by suggesting it has deep pockets.

The Court finds no basis to this argument. The inclusion of an insurance

requirement in a commercial contract is common practice. Byborg does not cite the

insurance provision to prove Vertex acted negligently but rather to demonstrate the

comprehensive nature of the parties’ agreement. At this stage, the Court is capable

54 Opening Br. at 14–16. 55 Id. Vertex also contends that these portions should be stricken because they are not admissible under DRE 408 and 411. 56 See Am. Compl. ¶ 10; Master Agreement § 9. Although ¶ 10 is a direct quote from Ex. A, the Master Agreement, Defendant does not seek to strike the exhibit. of considering the allegations without drawing improper inferences about Vertex’s

potential ability to pay damages.

Vertex also seeks to strike all references to the parties’ pre-suit

correspondence—paragraphs 18 and 19, as well as exhibits C–E, arguing these

constitute inadmissible settlement communications under Delaware Rule of

Evidence 408.57 Paragraph 18 is a quote from Byborg’s demand letter, attached to

the Amended Complaint as Exhibit C.58 Paragraph 19 states Vertex replied to

Byborg’s demand letter and references Exhibits D and E.59

The Court need not identify whether these materials constitute “settlement

communications” because, even assuming they fall within Rule 408’s scope, Vertex

has not met its burden under Rule 12(f). Vertex claims undue prejudice but offers

only conclusory assertions. It argues the references are “inflammatory”60 and an

“obvious effort to unfairly prejudice Vertex,”61 but fails to explain how their

inclusion materially prejudices its ability to defend this action. The fact that the

57 Opening Br. at 14–15. 58 See Am. Compl. ¶ 18. 59 Id. ¶ 19. 60 Opening Br. at 16. 61 Id. at 14. references show Vertex denied liability—a position it maintains in this litigation—

hardly constitutes prejudice.

Vertex provides August v. Hernandez and Clough v. Wal-Mart Stores, Inc. to

support their arguments.62 Indeed, the court granted the motions to strike in both

cases, but the bases are distinguishable from this case. In August, the court granted

the motion because the insurance carrier information was “not being offered to

establish another purpose outside of Defendants’ alleged negligence.”63 Clough, on

the other hand, involved a post-trial motion where the court excluded a settlement

offer that was offered to challenge the jury’s damage award.64 Neither case applies

here.

The insurance provision is part of the contract itself and relevant to

understanding the parties’ agreement. The pre-suit communication provides context

for the dispute. While evidentiary objections to these materials may be appropriate

at a later stage, they do not warrant striking at this juncture.

Accordingly, the Motion to Strike is DENIED.

62 Reply Br. at 10–11 (citing Aug. v. Hernandez, 2020 WL 95658, at *3 (Del. Super. Jan. 6, 2020); In re Clough v. Wal-Mart Stores, Inc., 1997 WL 528313, at *1 (Del. Super. July 30, 1997), aff’d sub nom. Wal-Mart Stores, Inc. v. Clough, 712 A.2d 476 (Del. 1998)). 63 Aug., 2020 WL 95658, at *3. 64 In re Clough, 1997 WL 528313, at *1 (“Clearly, evidence of Ms. Clough’s offer of settlement and of the arbitrator’s award would have been inadmissible at trial.”). C. RECOVERY OF ATTORNEY FEES

Vertex moves to dismiss Byborg’s request for attorneys’ fees, arguing the

Agreement contains no fee-shifting provision, and Delaware follows the American

Rule.65 The Court agrees that dismissal is appropriate, though without prejudice.

Under the American Rule, each party bears its own attorneys’ fees absent a

contractual provision, statutory authorization, or recognized exception.66 The

exception to this rule is narrow, including fee-shifting for bad-faith conduct.67 The

bad-faith exception only applies in “extraordinary circumstances” “to deter abusive

litigation and protect the integrity of the judicial process.”68

Byborg concedes the Agreement contains no fee-shifting provision and cites

no statutory basis for recovering fees.69 Instead, Byborg argues it included the fee

request to preserve its right to seek fees should circumstances arise that would justify

deviation from the American Rule, particularly under the bad-faith exception.70

65 Opening Br. at 16–17. 66 DeMatteis v. RiseDelaware Inc., 315 A.3d 499, 508 (Del. 2024) (citing Mahani v. Edix Media Group, Inc., 935 A.2d 242, 245 (Del. 2007); Johnston v. Arbitrium (Cayman Is.) Handels AG, 720 A.2d 542, 545 (Del. 1998)). 67 Id. (citing Montgomery Cellular Holding Co., Inc. v. Dobler, 880 A.2d 206, 227 (Del. 2005)). 68 Id. (citing Brice v. State Dept. of Correction, 704 A.2d 1176, 1179 (Del. 1998); Montgomery Cellular, 880 A.2d at 227). 69 Answer Br. at 21–22. 70 Id. at 22–23. The concern about potential bad-faith conduct, at this stage, is premature. The

case Byborg cites that most closely supports its position, Continental Finance Co.,

LLC v. ICS Corp.,71 actually undermines it. There, the court struck a request for

attorneys’ fees because “there is no current allegation that [the defendant] is

engaging in bad faith litigation conduct.”72 So too here.

Because Byborg has identified no current basis for fee-shifting, the request

for attorneys’ fees is dismissed, without prejudice. Should circumstances arise

during the course of litigation that would support a claim for fees, the Court would

be amenable then.

CONCLUSION

For the foregoing reasons, Vertex’s Motion to Dismiss is GRANTED as to

Count II and Byborg’s request for attorneys’ fees and DENIED as to Count I. The

Motion to Strike is DENIED.

IT IS SO ORDERED.

/s/ Calvin L. Scott Judge Calvin L. Scott, Jr.

71 2020 WL 836608 (Del. Super. Feb. 20, 2020). 72 Id. at *5.