Burns v. Neiman Marcus Group, Inc.

173 Cal. App. 4th 479, 93 Cal. Rptr. 3d 130, 69 U.C.C. Rep. Serv. 2d (West) 49, 2009 Cal. App. LEXIS 628
CourtCalifornia Court of Appeal
DecidedApril 28, 2009
DocketA120378
StatusPublished
Cited by27 cases

This text of 173 Cal. App. 4th 479 (Burns v. Neiman Marcus Group, Inc.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Burns v. Neiman Marcus Group, Inc., 173 Cal. App. 4th 479, 93 Cal. Rptr. 3d 130, 69 U.C.C. Rep. Serv. 2d (West) 49, 2009 Cal. App. LEXIS 628 (Cal. Ct. App. 2009).

Opinions

Opinion

JENKINS, J.

Plaintiff Brian P. Bums appeals from a judgment in favor of defendant The Neiman Marcus Group, Inc. (Neiman Marcus), after its general demurrer to the second amended complaint was sustained without leave to amend. Plaintiff seeks to recover damages arising from an employee’s fraudulent use of checks drawn on his personal checking account to make payments on the employee’s Neiman Marcus store credit card accounts. Plaintiff argues that he has alleged sufficient facts requiring the reinstatement of his causes of action for common law negligence or, in the alternative, a statutory cause of action pursuant to California Uniform Commercial Code, [483]*483section 3406, subdivision (b),1 and a related request for an accounting. We disagree and, accordingly, affirm.

FACTUAL AND PROCEDURAL BACKGROUND2

As more fully set forth in the operative complaint, plaintiff alleges that Carol Young3 was employed as plaintiffs secretary, and throughout the relevant time period, her base salary never exceeded the sum of $75,000. Between 1995 and 2000, Young opened several credit card accounts with Neiman Marcus. In the three-year period prior to 2006, Young spent approximately $1 million at Neiman Marcus, and “the balance on [one] credit card, as of January 10, 2006, is and was in excess of $242,000.” “As a result of her purchasing volume, [Young] was offered entree into [Neiman Marcus’s] exclusive INCIRCLE® rewards program—a loyalty incentive program offered only to [Neiman Marcus’s] most frequent and highest spending customers.” Young was also provided a designated sales associate, or a personal shopper, whose compensation was allegedly tied to the volume and price of the merchandise purchased by her clients.

According to plaintiff, Young “did not earn a sufficient salary from her employment to merit the excessive credit limits provided to her by [Neiman Marcus].” Young’s personal shopper is alleged to have known that plaintiff’s annual salary was less than $75,000, and that Young’s huge purchases were well beyond what her financial condition would justify and support. Despite this knowledge, the personal shopper “repeatedly contacted and encouraged [Young] to make excessive purchases with her various [Neiman Marcus] cards.”

The complaint describes the transactions giving rise to plaintiff’s negligence claim as follows. “Starting at least as early as 1995, . . . [Young] began paying for all her purchases at [Neiman Marcus] by means of unauthorized checks drawn on the personal bank account of [plaintiff]. [Young] would personally deliver on a regular basis, fraudulent and forged checks clearly identified as being drawn on [plaintiff’s Union Bank of California checking account to pay down her various [Neiman Marcus] credit card bills at the Customer Service Center in [Neiman Marcus’s] San Francisco store.”4 [484]*484Neiman Marcus presented the fraudulent and forged checks for payment and received funds from plaintiff’s personal checking account.

According to plaintiff, “Young employed at various times, at least three different methods of fraudulently presenting [p]laintiff’s checks for payment of her personal [Neiman Marcus] credit card accounts: [f] (a) by theft of [plaintiff’s checks and the forging of [plaintiff’s signature thereon; (b) by theft of [plaintiff’s checks with no signature whatsoever; and (c) by theft of [p]laintiff’s checks with [plaintiff’s signature presumed by plaintiff to be for payment towards [plaintiff’s own [Neiman Marcus store] credit card account, but which was diverted by [Young] for payment towards [Young’s] personal [Neiman Marcus] credit card account(s).”

Plaintiff alleged that he was not aware of Young’s unauthorized activity for the following reasons. “[W]hen [Young] received [plaintiff’s bank statements, she would destroy the checks reflecting the payments made to her [Neiman Marcus] credit card accounts. She would then alter [plaintiff’s ledger account records to reflect payments made to third parties other than [Neiman Marcus] to account for the missing money.” Plaintiff did not learn of the actions of Young and Neiman Marcus until April 2006.

The second amended complaint contains four causes of action, only two of which are at issue on this appeal.5 The first cause of action is labeled “Negligence—Breach of Ordinary Care, Commercial Code §§ 3103(a)(7) and 3406(b).” The second cause of action is labeled “Negligence—Breach of Ordinary Care, Commercial Code §§ 3103(a)(7) and 3405(b).” Despite the reference to the California Uniform Commercial Code sections in the titles of the two causes of action, both are based on a claim of common law negligence.

As to both causes of action, plaintiff alleges that “with respect to the business of luxury retailing in which [Neiman Marcus] is engaged, there is a prevailing, reasonable commercial standard to observe the practice of taking additional steps when presented with third-party checks so to prevent the unauthorized use of the third-party’s checking account, and to prevent the harm that would result to the third party from such unauthorized activity.” [485]*485“Based on all the circumstances as set forth above, when confronted with the unusual habit of [Young] in paying down her massive [Neiman Marcus] credit card debt in person, by third-party checks drawn on the personal account of [p]laintiff, [Neiman Marcus] owed a duty of ordinary care to [p]laintiff to ascertain whether [Young] was authorized to take such actions, or, at the least, to alert [p]laintiff of [Young’s] practice.” “[D]espite having a duty to do so, and upon information and belief a policy requiring it, no one in [Neiman Marcus’s] Customer Service Center ever asked [Young]: (i) why she was paying with [plaintiff’s] checks and/or (ii) whether she had authority to make payments to her account with [plaintiff’s] funds. Further, no one from [Neiman Marcus] ever contacted [plaintiff] to ascertain whether [Young] had authority to pay her [Neiman Marcus] credit card account with checks drawn on his personal . . . checking account or even alerted [plaintiff] that such payments were being made from his personal checking account.” According to plaintiff, Neiman Marcus knew, should have known, or acted with reckless disregard of facts showing that Young was not authorized to pay her credit card bills with checks drawn on plaintiff’s personal checking account because the store knew that Young was charging large monetary amounts that exceeded her monthly income, and the store’s employees failed to ask Young whether she had authority to pay her bills with plaintiff’s personal checks and failed to alert plaintiff that Young was using his personal checks to pay her credit card bills. “As a direct result of [Neiman Marcus’s] failure to exercise that degree of ordinary care found in the retail industry in circumstances such as these with respect to the acceptance and processing of credit card payments, as well as [Neiman Marcus’s] failure to follow its own corporate procedure with respect to payment on credit card accounts using third-party checks, [Neiman Marcus] failed to observe ordinary care in taking the checks,” resulting in a loss to plaintiff exceeding $100,000.6

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Bluebook (online)
173 Cal. App. 4th 479, 93 Cal. Rptr. 3d 130, 69 U.C.C. Rep. Serv. 2d (West) 49, 2009 Cal. App. LEXIS 628, Counsel Stack Legal Research, https://law.counselstack.com/opinion/burns-v-neiman-marcus-group-inc-calctapp-2009.