Buckley v. Community Mental Health

2021 MT 82, 485 P.3d 1211, 403 Mont. 524
CourtMontana Supreme Court
DecidedMarch 30, 2021
DocketDA 20-0372
StatusPublished
Cited by5 cases

This text of 2021 MT 82 (Buckley v. Community Mental Health) is published on Counsel Stack Legal Research, covering Montana Supreme Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Buckley v. Community Mental Health, 2021 MT 82, 485 P.3d 1211, 403 Mont. 524 (Mo. 2021).

Opinion

03/30/2021

DA 20-0372 Case Number: DA 20-0372

IN THE SUPREME COURT OF THE STATE OF MONTANA 2021 MT 82

PAULA BUCKLEY,

Plaintiff and Appellant,

v.

WESTERN MONTANA COMMUNITY MENTAL HEALTH CENTER, and JOHN DOES 1-10,

Defendants and Appellees.

APPEAL FROM: District Court of the Eleventh Judicial District, In and For the County of Flathead, Cause No. DV-19-554(A) Honorable Amy Eddy, Presiding Judge

COUNSEL OF RECORD:

For Appellant:

Todd. A Hammer, Marcel A. Quinn, Hammer, Quinn & Shaw PLLC, Kalispell, Montana

For Appellee:

Susan Moriarity Miltko, Tyler C. Smith, Williams Law Firm, P.C., Missoula, Montana

Submitted on Briefs: February 24, 2021

Decided: March 30, 2021

Filed: q3,,---,6mal•-.— 4( __________________________________________ Clerk Justice Laurie McKinnon delivered the Opinion of the Court.

¶1 Paula Buckley appeals an order from the Eleventh Judicial District Court,

Flathead County, granting Western Montana Community Mental Health Center

(WMMHC) summary judgment on Buckley’s Wrongful Discharge from Employment Act

claim. We affirm and address the following issue for review:

Whether the District Court erred in granting WMMHC summary judgment on Buckley’s Wrongful Discharge from Employment Act claim.

FACTUAL AND PROCEDURAL BACKGROUND

¶2 WMMHC is a nonprofit mental health care corporation that provides mental health

care and treatment for patients in western Montana who have serious and disabling mental

illnesses. Because WMMHC is a mental healthcare facility, certain policies and

procedures must be followed. WMMHC cannot permit any form of abuse or neglect of a

person admitted to its facilities and is required to implement certain procedures that define

guidelines for reporting, investigating, and resolving any abuse or neglect of clients.

Sections 53-21-107 and -142, MCA. WMMHC must implement procedures—here, set

forth in the WMMHC Employee Policies Handbook—and provide them to each new

employee. Importantly, WMMHC prohibits the abuse, neglect, or exploitation of clients,

and sets forth grounds for immediate termination should any of these abuses occur.

WMMHC is also required to afford its clients the right to privacy and dignity, the right to

the least restrictive conditions necessary to achieve treatment, the right to visitation and

access to telephone communications, the right to maintain possession of personal property,

2 and the right to a humane psychological and physical environment within WMMHC

facilities. See §§ 53-21-107 and -142, MCA.

¶3 Prior to Buckley’s employment with WMMHC, she worked as the program

manager for a group home for adolescent girls. Buckley utilized a “level system” where

clients were given rules and expectations for living in the group home. Failure to comply

with the level system would result in the client losing privileges. In April 2018, the

adolescent group home closed due to lack of State funding and Buckley accepted a position

as program manager for two WMMHC adult group homes in Kalispell, Montana, where

individuals with serious and disabling mental illness resided.

¶4 Before Buckley began at the adult group homes, WMMHC provided her with a

document—titled “Functional Job Description”—which she acknowledged and signed.

The document described she would primarily be responsible for “providing direct care and

guidance to adults with serious and disabling mental illness in therapeutic group home.”

The document detailed her job duties, which included: supervising residential care workers,

promoting treatment plans to support clients, and ensuring compliance of WMMHC

policies and procedures with Montana law. The document also described her “essential job

duties,” which included: commitment to WMMHC’s vision, values and mission;

knowledge and understanding of residential treatment for adults with serious and disabling

mental illness; the ability to work within the framework of a therapeutic milieu; and the

ability to exercise sound judgment.

¶5 Shortly after starting her new position, Buckley restructured the level system she

used at the youth group home to apply to the adult group homes. The adjustment provided

3 that clients would lose privileges if they earned a certain number of demerits in a week.

The new level system (Level System) included certain limitations on clients’ phone usage,

use of electronics in their room, visits with family and friends, and the ability to possess or

keep certain items of personal property. In February 2019, Buckley received her first

annual performance review as the program manager for the adult group homes, which

indicated her overall performance was satisfactory.

¶6 On April 5, 2019, WMMHC Chief Operating Officer, Natalie McGillen, received a

report from the WMMHC operations manager expressing concerns about Buckley’s

policies and treatment of clients. McGillen reported that Buckley’s policies and

procedures, embodied by her Level System, adversely affected clients’ rights and

amounted to abusive acts. That same day, McGillen received a call from the WMMHC

clinical coordinator indicating that some of the group homes’ policies relating to client care

and management were “punitive in nature.” McGillen visited the group homes on

April 9, 2019, to discuss the concerns with staff members. McGillen also met with Buckley

and informed her of the gravity of these complaints and that WMMHC would be

commencing an investigation to gather additional information in relation to the concerns.

¶7 On April 10, 2019, McGillen received a list of client complaints from the group

homes, including: (1) they were not allowed to return to the group home when they forgot

something; (2) they were always escorted by staff to and from the group home; (3) personal

belongings, such as cell phones, were confiscated; (4) they were made to perform

calisthenics or pay 25 cents if they forgot to pick up belongings in the common-area; (5)

they objected to the Level System and demerits, or “challenges”; (6) they never got time

4 off to relax on the weekends and had, instead, mandatory outings and activities; (7) they

were not allowed to wear comfort clothing on the weekend; (8) they could not smoke after

10 p.m.; (9) the kitchen was only open during certain hours; (10) staff would gather

information from clients to use against a client to issue demerits; (11) staff controlled

clients’ diets by telling them what they could eat; (12) they had no control over their

personal money; (13) they were not allowed to have electronics in bedrooms for the first

month; (14) there were forced activities; (15) they were told they had too many personal

belongings; (16) they had laundry privileges only on certain days; (17) they could not talk

about their mental health symptoms; (18) they were issued a three-day notice of eviction if

they swore or screamed at staff; and (19) they could not sleep in on the weekend.

¶8 On May 1, 2019, McGillen received a complaint from a therapist alleging a client

had been locked out of the group home for over an hour because he went outside to smoke.

Later that day, McGillen received another complaint that clients were afraid to report

concerns for fear of retribution or eviction from the group home. On May 3, 2019,

WMMHC’s Quality and Compliance Manager met with nine group home residents, each

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Cite This Page — Counsel Stack

Bluebook (online)
2021 MT 82, 485 P.3d 1211, 403 Mont. 524, Counsel Stack Legal Research, https://law.counselstack.com/opinion/buckley-v-community-mental-health-mont-2021.