Broadway v. Saint Joseph Regional Medical Center - South Bend Campus Inc

CourtDistrict Court, N.D. Indiana
DecidedSeptember 30, 2022
Docket3:20-cv-00421
StatusUnknown

This text of Broadway v. Saint Joseph Regional Medical Center - South Bend Campus Inc (Broadway v. Saint Joseph Regional Medical Center - South Bend Campus Inc) is published on Counsel Stack Legal Research, covering District Court, N.D. Indiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Broadway v. Saint Joseph Regional Medical Center - South Bend Campus Inc, (N.D. Ind. 2022).

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF INDIANA SOUTH BEND DIVISION

GLENDA BROADWAY et al.,

Plaintiffs,

v. CAUSE NO. 3:20-CV-421 DRL-MGG

ST. JOSEPH REGIONAL MEDICAL CENTER – SOUTH BEND CAMPUS, INC. d/b/a MISHAWAKA MEDICAL CENTER,

Defendant. OPINION AND ORDER Within about a year, three Black women were terminated from their positions as switchboard operators at St. Joseph Regional Medical Center (SJRMC). Glenda Broadway, Kenya Mitchell, and Lisa Perry allege that their terminations resulted from unlawful discrimination and retaliation in violation of the Civil Rights Acts of 1866 and 1964. See 42 U.S.C. §§ 1981, 2000e-2(a)(1), 2000e-3(a). SJRMC requests summary judgment on all claims, which the court now grants. BACKGROUND In the 1990s, Lisa Perry, a hospital employee since 1988, began working as a switchboard operator. In 2010, Glenda Broadway began as needed at the switchboard and by 2019 worked as a full-time third-shift switchboard operator. In 2013, Kenya Mitchell began working as needed as a switchboard operator, eventually transitioning to part-time in 2016. The duties of a switchboard operator included taking and placing phone calls inside and outside the hospital and announcing emergencies and codes. In January 2019, Sharon Eggleston became the manager of the switchboard department. She is not Black. She was an 18-year employee of the hospital. Ms. Eggleston’s management style was stricter than her predecessor’s style and included the formal implementation of guidelines and enforcement of policies for the department, which were previously absent or unenforced. These policies related to time off, computer use, eating at desks, and breaks. Ms. Eggleston evaluated the performance of the department’s operators. She used three metrics: average answering speed, average handle time, and ring off/no answer (RONA). Reviews also evaluated the employee’s adherence to the hospital’s core values, essential functions, knowledge, and skills of the job. Employees could fully meet, partially meet, or not meet these metrics.

A. Discipline and Termination of Glenda Broadway. Ms. Broadway worked third shift. She was often the only switchboard operator working this shift, and she would receive approximately sixty calls per night. Like all switchboard operators, she underwent an annual review by Ms. Eggleston based on the department’s three metrics. Even before Ms. Eggleston’s time, Ms. Broadway took issue with the metrics used in evaluations, claiming she was the only operator on the third shift and thus could not benefit from coworkers answering phones while she was otherwise unavailable. These concerns continued into Ms. Eggleston’s tenure, and Ms. Broadway had a meeting with Ms. Eggleston and the hospital’s community relations department about this issue. At the end of August 2019, Ms. Broadway received her annual review that indicated she did not meet her performance expectations for her average handle time and RONA. Ms. Broadway attributed this to being the only operator on the third shift. Her annual review also indicated that she “occasionally” met expectations regarding compliance with the hospital’s core values and “partially”

met expectations for demonstrating “essential functions, knowledge and skills.” Ms. Eggleston noted that there had been several instances when Ms. Broadway didn’t communicate her concerns to Ms. Eggleston or the lead switchboard operator. Ms. Eggleston said Mr. Broadway should work on building trust with her colleagues and respect every person in the department. On September 8, 2019, Ms. Broadway submitted a grievance to the hospital’s human resource department about Ms. Eggleston’s evaluation, which was denied. Finding no redress, Ms. Broadway filed a discrimination charge with the Equal Employment Opportunity Commission (EEOC) on October 7, 2019. On March 6, 2020, Ms. Broadway received a warning from Ms. Eggleston for posting comments on SJRMC’s internal social networking tool, Yammer, which Ms. Eggleston and the human

resource department viewed as inconsistent with the organization’s code of conduct. The comments related to her frustration with the change in the structure of human resources and frustration about her compensation. This was Ms. Broadway’s first disciplinary action. She filed suit on May 26, 2020. On August 4, 2020, Ms. Broadway received a written warning for not providing a list of parishioners in the hospital to local clergy. She was placed on a performance improvement plan. Ms. Broadway says she successfully complied with the plan. Ms. Eggleston says Ms. Broadway’s behavior did not align with the hospital’s code of conduct, including folding her arms, not making eye contact, looking at the computer screen “pretending to be busy,” and not engaging in conversation. When asked to be more engaged, Ms. Broadway responded that she could “do two things at one time.” On one occasion, Ms. Broadway rested her head in her hand, appearing to be napping. Ms. Broadway was terminated on September 24, 2020. B. Discipline and Termination of Kenya Mitchell. Ms. Mitchell worked part-time on first shift. She says Ms. Eggleston was a more difficult

manager than her predecessor and “treated [Ms. Mitchell] like a second-class citizen.” Even after Ms. Eggleston’s departmental policy implementations, Ms. Mitchell asserts that Caucasian colleagues continued to eat at their stations and read magazines and newspapers without any consequences. On September 17, 2019, Ms. Eggleston notified Ms. Mitchell that she could not bring her grandchild’s fundraising candy bars to work because of the hospital’s anti-solicitation and distribution policy. This circumstance did not result in discipline. Ms. Mitchell viewed this communication as targeting her based on her race. Early October that same year, Ms. Mitchell filed a charge with the EEOC. Around this same time, Ms. Mitchell received a gift card from a grateful patient. Ms. Eggleston informed Ms. Mitchell that she should not accept it and that she should use “common sense and good judgment.” Ms. Mitchell interpreted this statement as saying she was stupid. Ms. Mitchell complained to Ms.

Eggleston’s supervisor (who is Black), noting that she found the response offensive. On January 12, 2020, Ms. Mitchell received a written warning from Ms. Eggleston for taking ten extra minutes for lunch. Well after this incident, Ms. Mitchell informed the hospital that a Caucasian switchboard operator also took an extended break. The hospital told her they would look into it, but she doesn’t know if it was investigated or discipline resulted. She believed her warning was discriminatory and retaliatory because of her support of her colleague (Ms. Perry) and Ms. Mitchell’s EEOC charge. Ms. Mitchell filed a grievance. She met with Ms. Eggleston’s supervisor and another representative, and they denied the grievance. The next month, on February 28, 2020, Ms. Mitchell received a final written warning based on comments she made on Yammer. The substance of these comments included expressions of frustration with the hospital’s restructuring of its human resource department. These were the only disciplinary actions Ms. Mitchell received during her tenure. Ms. Mitchell filed suit on May 26, 2020. Four months later, on September 16, 2020, she was

terminated due to overstaffing and budget constraints caused by the pandemic. The hospital looked to many factors to decide which positions to reduce, including corrective actions, and chose to terminate both Ms. Mitchell and a Caucasian colleague from the switchboard department. Ms. Mitchell believes that her position was eliminated in retaliation for filing an EEOC charge and this suit. C. Discipline and Termination of Lisa Perry. On April 16, 2019, Ms. Perry was called into Ms.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

McDonnell Douglas Corp. v. Green
411 U.S. 792 (Supreme Court, 1973)
Johnson v. Railway Express Agency, Inc.
421 U.S. 454 (Supreme Court, 1975)
CBOCS West, Inc. v. Humphries
553 U.S. 442 (Supreme Court, 2008)
United States v. 5443 Suffield Terrace, Skokie, Ill.
607 F.3d 504 (Seventh Circuit, 2010)
Jones v. Res-Care, Inc.
613 F.3d 665 (Seventh Circuit, 2010)
Silverman v. Board of Educ. of City of Chicago
637 F.3d 729 (Seventh Circuit, 2011)
Luster v. Illinois Department of Corrections
652 F.3d 726 (Seventh Circuit, 2011)
Denise Coleman v. Patrick R. Donaho
667 F.3d 835 (Seventh Circuit, 2012)
Sandra L. Waldridge v. American Hoechst Corp.
24 F.3d 918 (Seventh Circuit, 1994)
Patricia Peele v. Country Mutual Insurance Co.
288 F.3d 319 (Seventh Circuit, 2002)
Barbara Payne v. Michael Pauley
337 F.3d 767 (Seventh Circuit, 2003)
William L. Lucas v. Chicago Transit Authority
367 F.3d 714 (Seventh Circuit, 2004)
Hedrick G. Humphries v. Cbocs West, Inc.
474 F.3d 387 (Seventh Circuit, 2007)
Kidwell v. Eisenhauer
679 F.3d 957 (Seventh Circuit, 2012)

Cite This Page — Counsel Stack

Bluebook (online)
Broadway v. Saint Joseph Regional Medical Center - South Bend Campus Inc, Counsel Stack Legal Research, https://law.counselstack.com/opinion/broadway-v-saint-joseph-regional-medical-center-south-bend-campus-inc-innd-2022.