Briana Glasel, individually and on behalf of all others similarly situated v. Office Depot, LLC

CourtDistrict Court, S.D. Florida
DecidedJanuary 26, 2026
Docket9:24-cv-80910
StatusUnknown

This text of Briana Glasel, individually and on behalf of all others similarly situated v. Office Depot, LLC (Briana Glasel, individually and on behalf of all others similarly situated v. Office Depot, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Briana Glasel, individually and on behalf of all others similarly situated v. Office Depot, LLC, (S.D. Fla. 2026).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

Case No. 24-cv-80910-DIMITROULEAS/MATTHEWMAN

BRIANA GLASEL, individually and on behalf of all others similarly situated,

Plaintiff, v.

OFFICE DEPOT, LLC,

Defendant. ______________________________________/

MAGISTRATE JUDGE’S REPORT AND RECOMMENDATION ON DEFENDANT’S MOTION TO COMPEL ARBITRATION AND STAY PROCEEDINGS [DE 41]

THIS CAUSE is before the Court upon an Order of Reference from the Honorable United States District Judge William P. Dimitrouleas [DE 44] to enter a Report and Recommendation on Defendant Office Depot, LLC’s (“Defendant”) Motion to Compel Arbitration and Stay Proceedings (“Motion”) [DE 41]. Plaintiff Briana Glasel has filed a Response [DE 46], and Defendant has filed a Reply [DE 48]. Plaintiff has also filed a Notice of Continued Opposition to Defendant’s Motion to Compel Arbitration [DE 51]. This matter is now ripe for review. I. BACKGROUND On July 26, 2024, Plaintiff filed a Class Action Complaint (“Complaint”) [DE 1] alleging violations of the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227(c), 47 C.F.R. § 64.1200(d), and 47 C.F.R. § 64.1200(c), against Defendant. Thereafter, Defendant filed a Motion to Dismiss and to Strike pursuant to Federal Rule of Civil Procedure 12(b)(6) [DE 11] on September 18, 2024, and Plaintiff responded by filing the First Amended Complaint (“FAC”) [DE 12]. In the FAC, a putative class action, Plaintiff asserts two claims under Section 227(c)(5) against Defendant. The first claim alleges a violation of 47 C.F.R. § 64.1200(d), which requires companies to maintain and honor internal do-not-call lists. The second claim alleges a violation of 47 C.F.R. § 64.1200(c), which prohibits contacting numbers listed on the National Do Not Call Registry. On October 17, 2024, Defendant filed a second Motion to Dismiss [DE 17], which was denied. See

DE 20. Defendant then filed an Answer and Affirmative Defenses [DE 21]. The parties also filed a Joint Scheduling Report, and the District Judge entered a scheduling order and set the trial date. [DEs 22, 23]. On October 22, 2025, Defendant filed a Motion for Judgment on the Pleadings Pursuant to Rule 12(c), or, in the Alternative Motion to Stay Pending Resolution of Related Appeal [DE 28]. That motion was denied on November 25, 2025. See DE 38. The Motion to Compel Arbitration and Stay Proceedings [DE 41] was filed on December 15, 2025. II. MOTION, RESPONSE, AND REPLY A. Defendant’s Motion [DE 41] Defendant argues that Plaintiff “expressly agreed to resolve any disputes with Office Depot

through individual binding arbitration” by, in November 2023, “affirmatively consent[ing] to Office Depot’s Terms of Use by replying ‘Y’ to a text message containing a direct hyperlink to those Terms.” [DE 41 at 1]. Defendant asserts that the Terms of Use to which Plaintiff affirmatively consented “include a comprehensive arbitration clause requiring that ‘any controversy or claim arising out of or relating to’ the Terms be submitted to binding arbitration administered by the American Arbitration Association in Palm Beach County, Florida.” Id. The Terms of Use also “contain a clear, capitalized waiver of any right to pursue or participate in a class action against Office Depot.” Id. According to Defendant, both the arbitration provision and class action waiver are valid and enforceable. Id. at 2. It further asserts that the arbitration clause

2 delegates questions of arbitrability to the arbitrator and that Plaintiff’s claims fall within the scope of the arbitration agreement. Id. at 6–8. Finally, Defendant maintains that it has not waived its contractual right to arbitration as it has “not acted inconsistently with its contractual right to arbitrate.” Id. at 9.

B. Plaintiff’s Response [DE 46] In response, Plaintiff first argues that Defendant has waived its right to arbitration as it “evidenced a clear intent to litigate this case prior to filing its Motion and thus acted inconsistently with its right to arbitration.” [DE 46 at 5–9]. Next, Plaintiff asserts that Defendant has failed to meet its burden to prove the existence of an enforceable agreement. Id. at 10–12. She specifically claims that “[m]erely attaching an arbitration agreement and a screenshot of purported business record – as Defendant here has done – without any supporting declaration or attempt authenticate the documents is not sufficient for a defendant to meet its burden.” Id. at 11. Plaintiff additionally argues that “Defendant did not attach a declaration from a person with knowledge that describes what this evidence is or that authenticates the documents. Accordingly, Defendant has submitted

no evidence to establish that Plaintiff entered into any arbitration agreement with Defendant and its Motion must be denied.” Id. at 12. C. Defendant’s Reply [DE 48] In reply, Defendant asserts that it has not waived its arbitration rights because it “expressly asserted arbitration in its Answer and Affirmative Defenses,” the filing of a motion to dismiss or a Rule 12(c) motion does not constitute waiver under the applicable case law, a recent Supreme Court decision decided in June 2025 directly implicated and delayed this case, compliance with procedural obligations does not support waiver, and Plaintiff has not carried her burden of establishing waiver. [DE 48 at 3–6]. Defendant further argues that “Plaintiff does not dispute that

3 she affirmatively opted into Office Depot’s text messaging program or that she agreed to the governing Terms and Conditions, including the arbitration provision.” Id. at 2. It also claims that, in her Response, Plaintiff “raises a purely technical evidentiary objection to Office Depot’s initial submission—an objection that has now been cured by the attached business record declaration.”

Id. Defendant points out that “Plaintiff offers no evidence disputing assent or the authenticity of Office Depot’s business records.” Id. Attached to the Reply is the Business Records Declaration of Ranjith Chalasani [DE 48- 1]. It states that Exhibit A to the Declaration is a “true and correct copy of an original document kept by Office Depot in the regular course of business, and it is the regular course of business of Office Depot for an employee or representative with knowledge of the act or event recorded to make or keep the record, and this record was made or kept at or near the time of the act or event, or reasonably soon thereafter.” Id. Exhibit A is a list of text messages sent to Plaintiff by Defendant. Id. On November 20, 2023, at 5:17 p.m., Defendant texted Plaintiff, “Reply Y for ongoing promo & texts & confirm you read & consent to Terms bit.ly/odterms1. Consent not req.

4 purch. Txt STOP 2 cancel.” Id. At 5:17 p.m., Plaintiff texted “Y.” Id. D.

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