Brian Clark v. Via Renewables, Inc.

District Court, N.D. California·Decided October 21, 2025·No. 3:24-cv-00568·Unknown

Opinion

BRIAN CLARK, Case No. 24-cv-00568-JSC

Plaintiff, ORDER DENYING RENEWED v. MOTION FOR CLASS CERTIFICATION Re: Dkt. No. 68 Defendant.

Plaintiff Brian Clark, on behalf of four proposed classes, alleges violations of the Telephone Consumer Protection Act (“TCPA”).1 (Dkt. No. 23.) Plaintiff contends his residential phone number is on the federal Do Not Call Registry and Defendant, Via Renewables, Inc., called his phone number ten times and left identical pre-recorded voice messages, all in violation of the TCPA. (Id. ¶ 7, 17-20.) The Court previously denied Plaintiff’s motion for class certification without prejudice and ordered Plaintiff to make an offer of proof as to whether amendment of the class would be futile. (Dkt. No. 61.) Plaintiff made an offer of proof, and this renewed motion for class certification followed. (Dkt. No. 68.) Having carefully reviewed the parties’ briefing, and having had the benefit of oral argument on October 16, 2025, the Court DENIES the motion. Plaintiff has not shown his claims or defenses are typical of the class, that he is an adequate representative of the class, or that common issues of law or fact predominate. // // A. The Amended Complaint’s Allegations “[Defendant] is engaged in a scheme to sell natural gas and energy services via cold calls to residential phone numbers on the protected federal Do Not Call Registry which [Defendant] calls without prior express written consent, through their agents and affiliates, using a pre- recorded message.” (Dkt. No. 23 ¶ 7.) “[Defendant] calls various numbers in the United States to sell [Defendant]’s energy services without regard to whether those numbers are on the Do Not Call Registry or not, using a pre-recorded message regardless of whether the number is residential or not.” (Id. ¶ 9.) Further, Defendant does not “check the federal Do Not Call Registry before making these calls nor engage in any Do Not Call Registry compliance, nor confirm the number is not a residential number.” (Id. ¶ 10.) Defendant conducts “cold calls” nationally “with no regard for whether these numbers have been registered on the National Do-Not-Call Registry (“DNC”) or not.” (Id. ¶ 11.) Plaintiff is the only named plaintiff in this putative class action. His home phone number “has been tariffed as a residential line since he was assigned it by the phone company more than ten (10) years ago.” (Id. ¶ 14.) On December 22, 2007, he “registered his residential line on the National ‘Do-Not-Call’ Registry,” and maintained it on the Registry to the present day. (Id. ¶ 15.) In March 2023, Defendant “made ten (10) calls to [Plaintiff’s] home phone number,” using various Caller ID numbers. (Id. ¶ 13.) For each call he “received a voice message that was from a ‘Michelle’ who was allegedly calling about [his] natural gas bill and requested return call to 888- 928-3199.” (Id. ¶ 17.) “The messages use nearly identical wording and the voice has the same monotone speaking structure in every message which shows that the calls were pre-recorded messages and not a call from a live person.” (Id. ¶ 19.) Two days after the last of these calls, Plaintiff “called the 888-928-3199 number that was present in all of the voice messages and was immediately connected to [Defendant].” (Id. ¶ 20.) B. How Defendant Claims It Obtains Consent Defendant’s Vice President of Sales, Julio Astorga, attests Defendant uses two types of contacted by [it].” (Dkt. No. 78-3 ¶ 8.) Defendant’s “contracts with [website] vendors require valid express written consent be provided.” (Dkt. No. 78-3 ¶ 9.) “These vendors do not just work for [Defendant] but with any number of other companies for whom they also generate consumer leads.” (Id. ¶ 10.) Accordingly, “these vendors use hundreds of different URLs to acquire the lead information and forms sent to [Defendant]. Inbounds.com … is one such vendor. Bestamericansavings.com is one such URL.” (Id.) Defendant receives and maintains this lead information through Active Prospect, an “online software repository for vetting and storing lead [data].” (Dkt. No. 42-3 6:8-10.) For each consumer lead, Active Prospect stores a consent record called a ‘TrustedForm.’ (Dkt. No. 78-3 ¶ 14.) A TrustedForm script is installed on websites to track “[a]nything the visitor might be doing on that page.” (Dkt. No. 78-11 at 6:25-7:1-2, 9:3-14.) The script “listens for events as they take place in the browser,” like when “a consumer checks a box,” “inputs … a form with their information,” “move[s] their mouse[,] or click[s] on something.” (Dkt. No. 68-7 at 11:13-17.) TrustedForm “compiles … a log of [these] events” with metadata about the transaction, including “a timestamp of when the lead was captured” and “the IP address of the person.” (Id. at 8:15-19, 11:22.) Then, “TrustedForm will issue a certificate” containing this information so “whoever receives that lead has independent verification of when and where that consumer filled out the form, and also gives them a visual … session replay of what happened[.]” (Id. at 7:6-12.) A session replay is a visual rendering of “what the consumer saw on that page, [and] how they interacted with that page.” The replay is “a best guess in a visualization of data points that [TrustedForm] obtained.” (Id. 13:9-11.) “This visual rendering is helpful for demonstrating approximate times that it took for a consumer to information[.] [I]t’s useful to tell us what information was entered, what key strokes took place, and what the websites looked like, but might not be 100 percent accurate in terms of tracking exactly what the direction that the mouse moved at any given moment[.]” (Id. 13:18-24.) Additionally, in some instances, the visual rendering will not show the customer clicking the ‘register’ button to submit the completed form even though the TrustedForm script logged the customer doing so. (Dkt. No. 68-7 at 15:3-25, The second type of vendor Defendant works with is “a call center vendor” that “make[s] calls to consumers who have consented to receive calls.” (Dkt. No. 78-3 ¶ 12.)

One such vendor is Energy BPO, Corp. (‘Energy BPO’). All calls made by Energy BPO were contractually obligated to be made with consent—calls could not have been placed by Energy BPO unless a consent record was first received by [Defendant], stored in its account with Active Prospect, and then transferred to Energy BPO. (Id. ¶ 13.) Indeed, Energy BPO, attests “Energy BPO Corp. would only attempt to sell [Defendant’s] products from phone numbers that were provided by [Defendant].” (Dkt. No. 68-3 ¶¶ 3-5.) C. Evidence as to Plaintiff’s Consent Defendant asserts Plaintiff completed a webform providing his consent to be contacted. “On March 3, 2023, Plaintiff’s name and contact information was submitted via a webform on BestAmericanSavings.com.” (Dkt. No. 78-3 ¶ 21.) Defendant contends this webform contains the following language below the “Register” button:

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Brian Clark v. Via Renewables, Inc., (N.D. Cal. 2025).

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