Brian Clark v. Via Renewables, Inc.

CourtDistrict Court, N.D. California
DecidedOctober 21, 2025
Docket3:24-cv-00568
StatusUnknown

This text of Brian Clark v. Via Renewables, Inc. (Brian Clark v. Via Renewables, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Brian Clark v. Via Renewables, Inc., (N.D. Cal. 2025).

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 BRIAN CLARK, Case No. 24-cv-00568-JSC

8 Plaintiff, ORDER DENYING RENEWED 9 v. MOTION FOR CLASS CERTIFICATION 10 VIA RENEWABLES, INC., Re: Dkt. No. 68 Defendant. 11

12 13 Plaintiff Brian Clark, on behalf of four proposed classes, alleges violations of the 14 Telephone Consumer Protection Act (“TCPA”).1 (Dkt. No. 23.) Plaintiff contends his residential 15 phone number is on the federal Do Not Call Registry and Defendant, Via Renewables, Inc., called 16 his phone number ten times and left identical pre-recorded voice messages, all in violation of the 17 TCPA. (Id. ¶ 7, 17-20.) The Court previously denied Plaintiff’s motion for class certification 18 without prejudice and ordered Plaintiff to make an offer of proof as to whether amendment of the 19 class would be futile. (Dkt. No. 61.) Plaintiff made an offer of proof, and this renewed motion for 20 class certification followed. (Dkt. No. 68.) 21 Having carefully reviewed the parties’ briefing, and having had the benefit of oral 22 argument on October 16, 2025, the Court DENIES the motion. Plaintiff has not shown his claims 23 or defenses are typical of the class, that he is an adequate representative of the class, or that 24 common issues of law or fact predominate. 25 // 26 // 27 1 FACTUAL BACKGROUND AND PROCEDURAL HISTORY 2 A. The Amended Complaint’s Allegations 3 “[Defendant] is engaged in a scheme to sell natural gas and energy services via cold calls 4 to residential phone numbers on the protected federal Do Not Call Registry which [Defendant] 5 calls without prior express written consent, through their agents and affiliates, using a pre- 6 recorded message.” (Dkt. No. 23 ¶ 7.) “[Defendant] calls various numbers in the United States to 7 sell [Defendant]’s energy services without regard to whether those numbers are on the Do Not 8 Call Registry or not, using a pre-recorded message regardless of whether the number is residential 9 or not.” (Id. ¶ 9.) Further, Defendant does not “check the federal Do Not Call Registry before 10 making these calls nor engage in any Do Not Call Registry compliance, nor confirm the number is 11 not a residential number.” (Id. ¶ 10.) Defendant conducts “cold calls” nationally “with no regard 12 for whether these numbers have been registered on the National Do-Not-Call Registry (“DNC”) or 13 not.” (Id. ¶ 11.) 14 Plaintiff is the only named plaintiff in this putative class action. His home phone number 15 “has been tariffed as a residential line since he was assigned it by the phone company more than 16 ten (10) years ago.” (Id. ¶ 14.) On December 22, 2007, he “registered his residential line on the 17 National ‘Do-Not-Call’ Registry,” and maintained it on the Registry to the present day. (Id. ¶ 15.) 18 In March 2023, Defendant “made ten (10) calls to [Plaintiff’s] home phone number,” using 19 various Caller ID numbers. (Id. ¶ 13.) For each call he “received a voice message that was from a 20 ‘Michelle’ who was allegedly calling about [his] natural gas bill and requested return call to 888- 21 928-3199.” (Id. ¶ 17.) “The messages use nearly identical wording and the voice has the same 22 monotone speaking structure in every message which shows that the calls were pre-recorded 23 messages and not a call from a live person.” (Id. ¶ 19.) Two days after the last of these calls, 24 Plaintiff “called the 888-928-3199 number that was present in all of the voice messages and was 25 immediately connected to [Defendant].” (Id. ¶ 20.) 26 B. How Defendant Claims It Obtains Consent 27 Defendant’s Vice President of Sales, Julio Astorga, attests Defendant uses two types of 1 contacted by [it].” (Dkt. No. 78-3 ¶ 8.) Defendant’s “contracts with [website] vendors require 2 valid express written consent be provided.” (Dkt. No. 78-3 ¶ 9.) “These vendors do not just work 3 for [Defendant] but with any number of other companies for whom they also generate consumer 4 leads.” (Id. ¶ 10.) Accordingly, “these vendors use hundreds of different URLs to acquire the 5 lead information and forms sent to [Defendant]. Inbounds.com … is one such vendor. 6 Bestamericansavings.com is one such URL.” (Id.) Defendant receives and maintains this lead 7 information through Active Prospect, an “online software repository for vetting and storing lead 8 [data].” (Dkt. No. 42-3 6:8-10.) 9 For each consumer lead, Active Prospect stores a consent record called a ‘TrustedForm.’ 10 (Dkt. No. 78-3 ¶ 14.) A TrustedForm script is installed on websites to track “[a]nything the visitor 11 might be doing on that page.” (Dkt. No. 78-11 at 6:25-7:1-2, 9:3-14.) The script “listens for events 12 as they take place in the browser,” like when “a consumer checks a box,” “inputs … a form with 13 their information,” “move[s] their mouse[,] or click[s] on something.” (Dkt. No. 68-7 at 11:13-17.) 14 TrustedForm “compiles … a log of [these] events” with metadata about the transaction, including 15 “a timestamp of when the lead was captured” and “the IP address of the person.” (Id. at 8:15-19, 16 11:22.) Then, “TrustedForm will issue a certificate” containing this information so “whoever 17 receives that lead has independent verification of when and where that consumer filled out the 18 form, and also gives them a visual … session replay of what happened[.]” (Id. at 7:6-12.) 19 A session replay is a visual rendering of “what the consumer saw on that page, [and] how 20 they interacted with that page.” The replay is “a best guess in a visualization of data points that 21 [TrustedForm] obtained.” (Id. 13:9-11.) “This visual rendering is helpful for demonstrating 22 approximate times that it took for a consumer to information[.] [I]t’s useful to tell us what 23 information was entered, what key strokes took place, and what the websites looked like, but 24 might not be 100 percent accurate in terms of tracking exactly what the direction that the mouse 25 moved at any given moment[.]” (Id. 13:18-24.) Additionally, in some instances, the visual 26 rendering will not show the customer clicking the ‘register’ button to submit the completed form 27 even though the TrustedForm script logged the customer doing so. (Dkt. No. 68-7 at 15:3-25, 1 The second type of vendor Defendant works with is “a call center vendor” that “make[s] 2 calls to consumers who have consented to receive calls.” (Dkt. No. 78-3 ¶ 12.)

3 One such vendor is Energy BPO, Corp. (‘Energy BPO’). All calls made by Energy BPO were contractually obligated to be made with 4 consent—calls could not have been placed by Energy BPO unless a consent record was first received by [Defendant], stored in its account 5 with Active Prospect, and then transferred to Energy BPO. 6 (Id. ¶ 13.) Indeed, Energy BPO, attests “Energy BPO Corp. would only attempt to sell 7 [Defendant’s] products from phone numbers that were provided by [Defendant].” (Dkt. No. 68-3 8 ¶¶ 3-5.) 9 C. Evidence as to Plaintiff’s Consent 10 Defendant asserts Plaintiff completed a webform providing his consent to be contacted. 11 “On March 3, 2023, Plaintiff’s name and contact information was submitted via a webform on 12 BestAmericanSavings.com.” (Dkt. No. 78-3 ¶ 21.) Defendant contends this webform contains the 13 following language below the “Register” button:

14 By submitting this form, I expressly consent to be contacted by any partner in the AcquireCrowd Partner Network with materials for 15 services via direct or electronic mail, phone calls to the number provided, text/SMS messages via automatic or automated dialing 16 system(s), and pre-recorded messages. Consent is not a condition of purchase and may be revoked at any time. 17 (Dkt. No. 78-6 at 2.)2 “As a result of that webform submission, [Defendant] transmitted the lead 18 record to Energy BPO, who made the challenged calls to Plaintiff.” (Dkt. No.

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Bluebook (online)
Brian Clark v. Via Renewables, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/brian-clark-v-via-renewables-inc-cand-2025.