Brennan v. National Telephone Directory Corp.

881 F. Supp. 986, 67 Fair Empl. Prac. Cas. (BNA) 922, 1995 U.S. Dist. LEXIS 4574
CourtDistrict Court, E.D. Pennsylvania
DecidedApril 7, 1995
Docket2:93-cv-05899
StatusPublished
Cited by20 cases

This text of 881 F. Supp. 986 (Brennan v. National Telephone Directory Corp.) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Brennan v. National Telephone Directory Corp., 881 F. Supp. 986, 67 Fair Empl. Prac. Cas. (BNA) 922, 1995 U.S. Dist. LEXIS 4574 (E.D. Pa. 1995).

Opinion

MEMORANDUM AND ORDER

JOYNER, District Judge.

This discrimination case is before the Court today on motion of the defendants, *989 which seek an order granting them summary judgment as to all ten counts of Plaintiff’s amended complaint. Plaintiff alleges that she was terminated from her employment on account of her gender and pregnancy in violation of state and federal law. For the reasons that follow, the defendants’ motion will be granted in part and denied in part.

I. BACKGROUND

A. Summary of Facts

The defendants in this case are National Telephone Directory Corporation (“NTD”), a New Jersey corporation with its principal offices in Somerset, New Jersey; Penn-Del Directory Corporation (“Penn-Del”), a related corporation with offices in Bensalem and Harrisburg, Pennsylvania; and Bell Atlantic Enterprises International, Inc. (“Bell Atlantic”), which became a general partner in both NTD and Penn-Del after purchasing the two companies from Bell of Canada Enterprises (“BCE”) in January of 1993. The plaintiff, Amy Brennan, is a New Jersey resident who was hired on April 7, 1986, and began working as a sales training coach in Penn-Del’s office in Bensalem, a Philadelphia suburb.

By January 1,1987, Ms. Brennan had been promoted to the position of district sales manager and transferred to Penn-Del’s office in Harrisburg. In November of 1988, Ms. Brennan returned to Bensalem and assumed the position of account executive. As an account executive, Ms. Brennan was responsible for the selling and servicing of advertising in the Yellow Pages of the telephone directory. One of the more important aspects of her position was to ensure the accuracy of the paperwork for a given account. A minor lapse in the accuracy of the paperwork could result in a crucial error, such as an incorrect address or phone number, appearing in an advertisement.

To combat sales errors, the defendants employed a written policy regarding “chargeable errors.” Pursuant to that policy, the division manager and customer service manager would, once an error was discovered, investigate the circumstances and make a determination as to whether to charge the error to the sales representative. After the investigation, the account executive was given the opportunity to discuss the matter and offer his or her version of the events. The division manager and customer service manager would then decide whether to charge the account executive with the sales error. A sales representative would be assessed a chargeable error if he or she was either fully or partially responsible for the error. The account executive would then sign. an ac-knowledgement form, which alerted the account executive as to the following company policy: (1) an account executive was to be counseled after each chargeable error; (2) the account executive would be given an in depth interview with the vice president of sales after four chargeable errors; and (3) the company could take “drastic measures,” including termination, if the account executive were assessed with four chargeable errors in a given calendar year.

The record reflects that Ms. Brennan was one of the defendants’ more valuable employees. Indeed, she was twice recognized as sales representative of the month and also won trips to Cancún, Mexico and Aruba as rewards for her performance. The record also reflects, however, that Ms. Brennan had some difficulty with the paperwork involved in processing the accounts, and that she was criticized, on more than one occasion, for a lack of attention to detail. During 1990 and 1991, Ms. Brennan was assessed five chargeable errors, but she was not terminated because she collected less than four errors in each year.

In January of 1992, Ms. Brennan went on disability leave due to the complicated nature of her pregnancy. ■ She was scheduled to return to work in July of 1992. In the spring of 1992, however, six sales errors surfaced involving accounts assigned to Ms. Brennan. Ms. Brennan’s division manager, James Schmitt, contacted her in June of 1992 and informed her of the six potential chargeable errors that were pending against her. The evidence presented suggests that Mr. Schmitt had already decided to charge her with three of the errors at the time they informed her of the pending charges. Documentation regarding the errors was forward *990 ed to Ms. Brennan on June 18, 1992. 1 On June 28, 1992, Ms. Brennan was again contacted by Mr. Schmitt to discuss the errors. Ms. Brennan admitted that she was at fault with respect to one account, but denied making any mistakes regarding the remaining five chargeable errors. Nonetheless, Mr. Schmitt decided to terminate Ms. Brennan. After consulting with the vice president of sales, who concurred with the decision to terminate, Mr. Schmitt informed Ms. Brennan that she would be fired effective July 9, 1992. Ms. Brennan never received counseling after each chargeable error, never signed an acknowledgement form regarding the errors, and was never interviewed by the vice president of sales.

B. Procedural Summary

' Ms. Brennan filed a charge with the Equal Opportunity Employment Commission (“EEOC”) on October 6, 1992, alleging that Penn-Del and NTD had discriminated against her on the basis of gender and pregnancy. On January 7, 1993, she filed a similar action with the Pennsylvania Human Relations Commission (“PHRC”). The EEOC issued a “no cause” determination on August 6,1993, in which it concluded that four errors per year is sufficient cause for discharge, and that both men and women had been terminated for violating the chargeable errors policy..

On November 8, 1993, Ms. Brennan commenced the instant action by filing a complaint in this Court. Ms. Brennan’s amended complaint, filed on May 31, 1994 pursuant to this Court’s Memorandum and Order of April 28, 1994, 2 contains ten counts, four of which arise under • federal law. Count I of the amended complaint contains an allegation that the defendants violated Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq., by terminating her employment on account of her gender and pregnancy. In Count II, Ms. Brennan claims that the defendants violated Title VII by discriminating against her in the terms and conditions of her employment on account of her pregnancy. Ms. Brennan further alleges, in Count III, that the defendants undertook a determined effort to rid working mothers from their work force. In Count IV, Ms. Brennan sets forth a claim for punitive damages under Title VII.

Ms. Brennan has also brought six claims under state law. Count V contains the allegation that the defendants violated both the Pennsylvania Human Relations Act (“PHRA”), 43 Pa.Stat.Ann. § 951 et seq., and the New Jersey Law Against Discrimination (“NJLAD”), N.J.S.A. 10:5-1 et seq., by discriminating against Ms. Brennan on account of her gender and pregnancy. In Count VI, Ms. Brennan alleges that the defendants discriminated against her in the terms and conditions of employment based upon her pregnancy disability in violation of the NJLAD.

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Bluebook (online)
881 F. Supp. 986, 67 Fair Empl. Prac. Cas. (BNA) 922, 1995 U.S. Dist. LEXIS 4574, Counsel Stack Legal Research, https://law.counselstack.com/opinion/brennan-v-national-telephone-directory-corp-paed-1995.