Bowers v. Club Wyndham

District Court, D. Colorado·Decided September 2, 2022·No. 1:22-cv-00433·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO

Civil Action No. 22–cv–00433–NYW–MDB

KENDRA E BOWERS,

Plaintiff,

v.

CLUB WYNDHAM a/k/a WYNDHAM HOTELS AND RESORTS a/k/a WYNDHAM DESTINATIONS a/k/a WYNDHAM WORLDWIDE CORPORATION a/k/a WYNDHAM VACATION RESORTS a/k/a WYNDHAM VACATION OWNERSHIP a/k/a FAIRFIELD RESORTS, INC a/k/a FAIRFIELD COMMUNITIES, INC.,

Defendant.

RECOMMENDATION OF UNITED STATES MAGISTRATE JUDGE

Magistrate Judge Maritza Dominguez Braswell Before the court is “Defendant’s Motion to Dismiss,” filed pursuant to Federal Rule of Civil Procedure 12(b)(6). ([“Motion”], Doc. No. 9). Plaintiff, who is a pro se litigant, has responded in opposition to the Motion, Defendant has replied, and Plaintiff has surreplied.1 ([“Response”], Doc. No. 28; [“Reply”], Doc. No. 32; [“Surreply”], Doc. No. 33.) For the following reasons, it is RECOMMENDED that the Motion be GRANTED.

1 The Court notes that Plaintiff neither sought nor obtained leave to file a surreply in this matter. Given that the Local Rules of this District do not contemplate surreplies, Plaintiff’s filing was thus improper. See D.C.COLO.LCivR 7.1(d). However, in light of Plaintiff’s pro se status, the Court accepts the Surreply for consideration. See Gibson v. Campbell, No. 09-00983-WYD-KLM, 2012 WL 4442727, at *2 (D. Colo. Aug. 21, 2012) (considering a pro se plaintiff’s improper surreply in connection with a motion to dismiss). STATEMENT OF THE CASE I. Plaintiff’s Allegations Plaintiff Kendra E. Bowers [“Plaintiff”] brings this action against Defendant Club Wyndham a/k/a Wyndham Hotels and Resorts a/k/a Wyndham Destinations a/k/a Wyndham Worldwide Corporation a/k/a Wyndham Vacation Resorts a/k/a Wyndham Vacation Ownership a/k/a Fairfield Resorts, Inc. a/k/a Fairfield Communities Inc. [“Defendant”], alleging misconduct arising from various timeshare point purchases. ([“Complaint”], Doc. No. 4.) According to the Complaint, Plaintiff owns a large number of timeshare points and rents them out to produce income. (Id. at 1-5 ¶¶ 4-32.) Plaintiff alleges that, since 2006, Defendant has “consistently and

continually launched an ‘attack’ against mega-owners/renters,” such as herself, in an effort to “force them out of the business[.]” (Id. at 8-9 ¶ 39.) She alleges that Defendant is forcing people like her out of the rental business, so that Defendant’s rental arms will “benefit by the profits that individual owner’s [sic] used to enjoy.” (Id.) Plaintiff recites a history of her timeshare purchases and interactions with Defendant, including the issues that led to a prior lawsuit against Defendant. (Id. at 1-8 ¶¶ 4-38.) The prior lawsuit, filed in 2008, was the subject of a settlement in 2009. (Id. at 7-9 ¶¶ 36-38, 40.) Plaintiff alleges that, since that settlement, “there have been more Wyndham changes that have continued to erode the benefits of premium ownership.” (Id. at 9 ¶ 40.) She lists examples of Defendant’s

post-settlement efforts to “continue[] to erode the benefits of premium ownership.” (Id. (alleging that guests are not allowed at numerous high demand resorts during high demand times, that Defendant prohibits commercial use, and that Defendant limits its free guest certificates).) Plaintiff alleges that the “most grievous” act by Defendant was to send her an unsigned letter, dated October 1, 2021, that stated, “[i]f any of your future reservations include commercial use, they need to be cancelled immediately. If commercial use is identified with any of your future reservations, all such reservations will be cancelled, including any reservations that have check- in dates within the thirty (30) day of identification.” (Id. at 9 ¶ 41.) Plaintiff alleges that she received this letter without warning. (Id.) She also alleges that, on November 30, 2021, she replied by email and certified mail “to Jessica Swift (Owner Resolution and Strategy Care Manager),” expressing her “concerns about this demand and Wyndham’s continuing stance to erode VIP benefits.” (Id. at 9 ¶ 42.) Plaintiff asks that she be “exempted” from “new, past and future draconian measures,” and demands that she be “grandfathered in.” (Id.) Plaintiff alleges

that, to date, she has not received a response from Defendant. (Id.) Plaintiff also alleges that, on January 5, 2022, she asked “Jessica Swift to reinstate 18 ‘free’ guest certificates to her account and refund her $198 for two paid guest certificates ($99 each).” (Id. at 10 ¶ 43.) Plaintiff alleges that the cancellations were due to COVID. (Id.) Plaintiff alleges she did not receive a response to that message, either. (Id.) Plaintiff closes her Complaint by alleging that Defendant has “continually and persistently eroded Club Wyndham owner benefits.” (Id.) According to the Complaint, Defendant has known from the ‘get go’ that the Plaintiff was buying inventory ONLY as a rental investment. This was NO secret. Not only was she encouraged to do it but also was shown how it could be done by The Defendant’s own sales staff. If it wasn’t for the support of this sales staff, the Plaintiff would NEVER have purchased anything more than her original ‘Discovery Package’ in 1999.

(Id. (emphasis in original).) As relief, Plaintiff demands monetary damages “in an amount to cover 2021 and 2022 lost gross income calculated at $.01 per point to be $100,000 and any other such relief as to [sic] the Court may deem proper.” (Id.) Plaintiff also requests that her “account be grandfathered ‘in’ so that she can continue to do what she was promised by the Plaintiff’s [sic] sales staff since early 2000.” (Id.). In addition, Plaintiff asks: • for “future unlimited guest reservations/PIC transactions and RCI exchange fees at NO cost,” • for the right to “cancel reservations within 24 hours of check-in,” • for the right to “make multiple reservations at any resort with NO restrictions,” • for the right to “make guest reservations inside their ‘defined owner only window,’” • for the right to “add an additional four names to her account as POA,” and “transfer her account to her son E Grant Bowers and his children at no cost and with no hassles, • to not “be bound to any past, present and future ‘guidelines’/goalposts/rules/regulations/restrictions.” • that “she and her heirs will NEVER be denied full benefits for an owner at the highest level who has 4,922,000 Wyndham points,” • “to be given annually 50 free night stays at any or all of Wyndham Hotels & Resorts[.]”

(Id. (emphasis in original).) II. Defendant’s Motion Defendant moves to dismiss Plaintiff’s Complaint, in its entirety, pursuant to Federal Rule of Civil Procedure 12(b)(6). (Doc. No. 9.) Specifically, Defendant argues that Plaintiff impermissibly renews the same lawsuit she filed years ago, and that the plain terms of the settlement agreement in that prior case bars this action. (Id. at 8-9.) Defendant also argues that Plaintiff’s action is barred by the doctrines of issue and claim preclusion, and that even if it is not, Plaintiff’s allegations are vague, ambiguous, and insufficient to state a viable claim against Defendant because, among other things, Plaintiff has not alleged a theory of liability, or identified a contract or agreement that was breached. (Id. at 7, 10-13; Doc. No. 32 at 4.) Finally, Defendant argues that Plaintiff has named “improper entities as supposed Defendants” in this lawsuit, and that all entities except “Wyndham Vacation Resorts, Inc.” should be dismissed. (Doc. No. 9 at 1, 14-15.) III. The Prior Lawsuit and the Confidential Settlement Agreement In 2008, Plaintiff sued Defendant in connection with her timeshare purchase and use. Bowers v. Wyndham Vacation Resorts, No. 1:08-cv-02502-REB-MEH (D. Colo.

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