Boone v. Publix Super Markets, Inc.

CourtDistrict Court, M.D. Florida
DecidedApril 7, 2020
Docket8:18-cv-02523
StatusUnknown

This text of Boone v. Publix Super Markets, Inc. (Boone v. Publix Super Markets, Inc.) is published on Counsel Stack Legal Research, covering District Court, M.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Boone v. Publix Super Markets, Inc., (M.D. Fla. 2020).

Opinion

UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF FLORIDA TAMPA DIVISION

CRYSTAL D. BOONE,

Plaintiff,

v. Case No. 8:18-cv-2523-T-60TGW

PUBLIX SUPER MARKETS, INC.,

Defendant. /

ORDER GRANTING “DEFENDANT’S DISPOSITIVE MOTION FOR SUMMARY JUDGMENT AND INCORPORATED MEMORANDUM OF LAW”

This matter is before the Court on “Defendant’s Dispositive Motion for Summary Judgment and Incorporated Memorandum of Law,” filed on November 1, 2019. (Doc. 34). Plaintiff filed a response in opposition on November 15, 2019. (Docs. 43; 44). The Court held a hearing on Defendant’s motion on February 12, 2020. (Doc. 62). Upon review of the motion, response, court file, and record, the Court finds as follows: Background1 Defendant Publix Super Markets, Inc. (“Publix”) hired Plaintiff Crystal D. Boone in 1999. (Docs. 35, ¶ 1; 44-1, ¶ 1). In 2014, she was promoted to Customer Service Retail Improvement Specialist (“RIS”). (Docs. 35, ¶ 5; 44-1, ¶ 3). Her job duties included traveling to retail stores to assist with customer service functions and providing customer service training in the field for grocery store managers.

1 On summary judgment, the Court views the facts in the light most favorable to the nonmoving party. See Crawford v. Carroll, 529 F.3d 961, 964 n.1 (11th Cir. 2008). (Doc. 35, ¶¶ 6–7). During the time period relevant to this case, Boone’s RIS work group included approximately seven people. Boone is an African American and the other people in the work group at that time were Caucasian. (Doc. 62).

In June 2015, Patricia Johnson, a Caucasian female, became Boone’s direct supervisor. (Docs. 35, ¶ 8; 44-1, ¶ 12). Johnson was known as a micromanager, and many of her subordinate employees had difficulty working under her. (Docs. 44-1, ¶ 14; 45, ¶ 14). One RIS, a Caucasian female, drafted a letter on behalf of other RISs detailing the issues and disagreements the majority of the team had with Johnson. (Docs. 36-2, Ex. 65; 48 at 16, 20).

Throughout Johnson’s first few months as supervisor, she periodically checked in with Boone regarding certain issues, such as Boone’s calendar and the procedures for requesting time off and cancelling on-site training visits. (Docs. 35, ¶¶ 32–35; 36 at 33–34). On some occasions, Johnson interpreted Boone’s responses to her comments as “unprofessional.” See, e.g., (Doc. 35-2, ¶ 12). Even so, Johnson gave Boone a higher score on her 2016 performance review than Boone had received the prior year. (Doc. 35, ¶ 38).

In 2016, Johnson identified several deficiencies in Boone’s performance related to the administrative aspects of her job, such as calendaring, communication, time management, meeting deadlines, and responding to feedback. (Docs. 35, ¶¶ 38, 41, 42, 44; 36-1, Exs. 22, 26–28, 31). Boone’s April 2017 performance review reflected a lower overall score, due in large part to lower scores in those areas. (Doc. 36-1, Ex. 30). Boone responded to the review by telling Johnson she felt the review was biased, that Johnson was discriminating against Boone based on her race, and that Johnson had exhibited several character and managerial flaws. (Docs. 35, ¶ 39; 38-1; 44-1, ¶ 28). In the comments section of the

review, Boone wrote that Johnson’s review was a biased reflection of her contributions to the team. (Docs. 35, ¶ 50; 36-1, Ex. 30). Throughout May and June 2017, Johnson continued to coach and criticize Boone’s job performance. See, e.g., (Docs. 35, ¶¶ 46, 54, 58; 35-2, ¶ 21; 36-1, Exs. 36, 37, 39; 36-2, Ex. 45). During this same time period, Johnson discussed the possibility of issuing Boone an Associate Counseling Statement (“ACS”), a

reprimand designed to identify deficiencies in an employee’s performance. (Docs. 35, ¶¶ 56–57; 48-1 at 61). Additionally, though Boone had no prior issues with her mileage logs, Johnson chose to investigate potential discrepancies between Boone’s calendar and her mileage logs. (Doc. 35-5). On June 30, 2017, Boone – in a meeting with Johnson and other members of Publix management – was told she would receive an ACS and was questioned about her mileage logs. (Docs. 35, ¶¶ 55, 63; 37 at 8, ¶ 18; 44-1, ¶ 6; 48-1 at 46). After

satisfactorily explaining her mileage logs, Boone again accused Johnson of singling her out based on her race. (Docs. 35, ¶¶ 64, 66; 44-1, ¶¶ 45, 48). Immediately following the June 30th meeting, Johnson and Boone got into an argument about Boone’s communication and calendaring issues. (Doc. 36-2, Ex. 46). Johnson sent Boone’s response to two of her supervisors, David Barth, Direct of Merchandising for the Lakeland Division, and Samuel Pero, the Director of the Lakeland Division, informing them that she could no longer effectively manage Boone, and that the situation with Boone was negatively affecting the team as well as Johnson’s personal life and health. (Id.).

On July 24, 2017, Boone filed a formal internal complaint of discrimination and harassment against Johnson. (Doc. 35, ¶ 70). Gina Atkin, Publix’s Senior HR Investigator, was assigned to Boone’s internal complaint. (Id., ¶ 72). In her complaint, Boone alleged that Johnson had a “personal vendetta” against her, and that Johnson was retaliating against her due to her statements about Johnson’s management style following her April 2017 evaluation. (Doc. 36-3, Ex. 66). Boone

also alleged that Johnson showed “favoritism” toward team members that were “afraid to challenge right vs. wrong,” and that Johnson’s strong reputation within corporate leadership should be balanced by how much “her subordinates suffer from her true character flaws.” (Id.). In addition, Boone stated that, since she was “the only member of [the] team of African descent,” she believed race was a factor in Johnson’s treatment of her. (Id.). A week later, Boone followed up with Atkin and told her she feared ending up like a former RIS, a Caucasian male, who was “run off

of [the] team by [Johnson] … because of the unfair treatment he endured and the lack of support he received from [Johnson].” (Id., Ex. 67). On September 1, 2017, Atkin finalized her investigative report. (Doc. 48-1). The report stated that, although Boone made allegations of racial discrimination, the motivation for her complaints was not race but her feeling that Johnson had a vendetta against her and wanted to replace her with one of Johnson’s friends. (Id.). The report found that Johnson seemed to be micromanaging the entire team, not just Boone, especially regarding calendaring. (Doc. 44-1, ¶¶ 68, 70); see, e.g., (Doc. 48 at 96). The report further found that Johnson’s favoritism was based largely on

Johnson’s preference for people who do not question or challenge her authority – a fact that Boone herself pointed out before the investigation. (Id.). Atkin additionally found that Boone was not the only person adversely affected by Johnson’s favoritism, and that Johnson was engaging in favoritism to the detriment of others throughout the unit.2 (Doc. 48 at 86–89, 104). The report concluded there had been no violation of Publix’s EEO Policy and that, in the eyes of Publix, Boone’s

receipt of an ACS and frequent criticism from Johnson resulted from Boone’s failure to make necessary improvements in her performance and her continued defensive and argumentative tone toward Johnson, which had a negative effect on team morale. (Doc. 48-1). Even after receiving the ACS, Boone continued, in Johnson’s eyes, to exhibit the same performance issues. See, e.g., (Docs. 35, ¶¶ 78–82, 87; 36-2, Exs. 51, 52; 38 at 91–92).3 Consequently, in October 2017, Johnson discussed other potential forms

of discipline for Boone with Barth. (Doc. 38 at 90). On October 30, 2017, Johnson took FMLA leave and did not return until December 8, 2017. (Doc. 35, ¶ 83).

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