BOMBIN v. SOUTHWEST AIRLINES CO.

CourtDistrict Court, E.D. Pennsylvania
DecidedMarch 29, 2021
Docket5:20-cv-01883
StatusUnknown

This text of BOMBIN v. SOUTHWEST AIRLINES CO. (BOMBIN v. SOUTHWEST AIRLINES CO.) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
BOMBIN v. SOUTHWEST AIRLINES CO., (E.D. Pa. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA __________________________________________

ADRIAN BOMBIN and SAMANTHA ROOD, : on behalf of themselves and all others similarly : situated, : Plaintiffs, : : v. : Civil No. 5:20-cv-01883-JMG : SOUTHWEST AIRLINES CO., : Defendant. : __________________________________________

MEMORANDUM OPINION GALLAGHER, J. March 29, 2021 Plaintiffs Adrian Bombin and Samantha Rood purchased airline tickets from Defendant Southwest Airlines Co. (“Southwest”). At the outset of the COVID-19 crisis, Southwest canceled Bombin’s flight, and rescheduled Rood’s. Bombin and Rood now claim that they are entitled to relief (individually and on behalf of a putative class) for breach of contract because Southwest did not refund their fares. Before the Court is Southwest’s motion to dismiss, strike class action allegations, or transfer venue. ECF No. 16. For the following reasons, Southwest’s motion is denied. I. BACKGROUND In February 2020, Bombin booked a flight from Maryland to Cuba through Southwest’s mobile application. Am. Compl. ¶ 26, ECF No. 14. That same month, Rood purchased two Southwest tickets for travel from California to Arizona. Id. ¶ 31. By March, however, COVID-19 had been declared a global pandemic, and the United States started implementing travel restrictions. Id. ¶¶ 7–8. Faced with the virus and declining consumer demand, Southwest changed its flight schedules. Id. ¶¶ 13–15. In particular, it canceled Bombin’s flight to Cuba, and rescheduled Rood’s flight to Arizona three separate times. Id. ¶¶ 28, 33–39. Upon learning of the cancellation, Bombin called Southwest’s customer service department to gain more information. Id. ¶ 28. He requested a refund, which Southwest denied.

Id. ¶ 29. Instead, Southwest offered Bombin credit toward a future flight. Id. ¶¶ 29–30. Rood was similarly offered a travel credit in lieu of a refund. Id. ¶¶ 34, 37, 40. Bombin and Rood allege that Southwest breached its Contract of Carriage by refusing to offer refunds for their flights. Id. ¶ 19. Section 9 of the Contract of Carriage provides in relevant part: a. Failure to Operate as Scheduled

(1) Canceled Flights or Irregular Operations. In the event Carrier cancels or fails to operate any flight according to Carrier’s published schedule, or changes the schedule of any flight, Carrier will, at the request of a Passenger with a confirmed Ticket on such flight, take one of the following actions:

(i) Transport the Passenger at no additional charge on Carrier’s next flight(s) on which space is available to the Passenger’s intended destination, in accordance with Carrier’s established reaccommodation practices; or

(ii) Refund the unused portion of the Passenger’s fare in accordance with Section 4c.

Am. Compl. Ex. A, at 40, ECF No. 14. Southwest’s Customer Service Commitment, a document which is incorporated by reference in the Contract of Carriage, further provides that, in the event Southwest changes a flight schedule more than seven days before departure, customers “will have the option to select the revised itinerary, choose an alternate flight/date within a 14- day parameter of [their] original travel, or cancel [their] trip without penalty and receive a refund issued to the original form of payment.” Am. Compl. Ex. B, at 2, ECF No. 14. Bombin and Rood assert that these provisions, taken together, afford customers the discretion to select a refund due to a scheduling change. Am. Compl. ¶¶ 46–47, ECF No. 14. In other words, Southwest cannot unilaterally decide to offer travel credits in this situation—the choice (between travel credits, a refund, or a rebooking on a future flight) rests with the customer whose original

flight was canceled or rescheduled. Southwest now moves to dismiss for failure to state a claim. ECF No. 16. Southwest argues that Bombin’s and Rood’s claims are effectively foreclosed by Section 4(c)(4) of the Contract of Carriage: Delays or Involuntary Cancellation. If a Passenger’s scheduled transportation is canceled, terminated, or delayed before the Passenger has reached his/her final destination as a result of a flight cancellation, Carrier-caused missed connection, flight delay, or omission of a scheduled stop, Carrier will either transport the Passenger at no additional charge on another of Carrier’s flights, refund the fare for the unused transportation in accordance with the form of payment utilized for the Ticket, or provide a credit for such amount toward the purchase of future travel.

Def.’s Mot. 5–8, ECF No. 16-1; see also Am. Compl. Ex. A, at 14, ECF No. 14. There has not been a breach, Southwest contends, because this provision “expressly permitted Southwest to elect a fare credit as Plaintiffs’ remedy.” Def.’s Mot. 6, ECF No. 16-1. Southwest further asserts that Bombin’s claims are preempted by the Montreal Convention (id. at 11–12), and that Plaintiffs’ claims as a whole are preempted by the Airline Deregulation Act. Id. at 8–10. Beyond Federal Rule of Civil Procedure 12(b)(6), Southwest raises Rule 12(b)(1) and argues that the Court lacks subject-matter jurisdiction over Plaintiffs’ claims. Id. at 15–17. In support, Southwest points to the terms and conditions on Southwest.com, which contain both a class action waiver and a forum-selection clause. Id. at 13. Because Bombin and Rood purportedly agreed to these terms before booking their flights, Southwest argues that they lack standing to bring the instant lawsuit. Id. at 16–17. Southwest also moves to strike Plaintiffs’ class allegations as failing to comply with the requirement of ascertainably. Id. at 14–15. Southwest takes issue with the following language in Plaintiffs’ proposed class definition: “All persons in the United States . . . whose flight(s) were

canceled or changed by Southwest . . . .” Compl. ¶ 76, ECF No. 14 (emphasis added). “[E]xcluded from the Class is any person who was reaccommodated and transported to their ticketed destination by Defendant or its agents on the next available flight and within a reasonable time of the original ticketed departure.” Id. ¶ 77 (emphasis added). Southwest also contends that this exclusion renders the class unascertainable. Finally, Southwest requests that we transfer this case to the Northern District of Texas. Def.’s Mot. 17–18, ECF No. 16-1. II. DISCUSSION District courts have “‘discretion to address convenience-based venue issues’ in the first instance,” so we begin by reviewing Southwest’s transfer request. Reading Health Sys. v. Bear

Stearns & Co., 900 F.3d 87, 95 (3d Cir. 2018) (quoting In re Howmedica Osteonics Corp., 867 F.3d 390, 404 n.8 (3d Cir. 2017)). We then turn to Southwest’s arguments for dismissal under Rules 12(b)(1) and 12(b)(6) before considering its motion to strike Plaintiffs’ class allegations. A. Transfer of Venue “For the convenience of parties and witnesses, in the interest of justice, a district court may transfer any civil action to any other district or division where it might have been brought or to any district or division to which all parties have consented.” 28 U.S.C. § 1404(a). A motion to transfer venue is appropriate where, as here, a party invokes a forum-selection clause. Atl. Marine Const. Co., Inc. v. U.S. Dist. Ct. for W. Dist. of Tex., 571 U.S. 49, 60–61 (2013). “First, a district court must determine whether the forum-selection clause is valid and enforceable.” Silvis v. Ambit Energy, L.P., 90 F. Supp. 3d 393, 397 (E.D. Pa. 2015). “Second, a court must consider whether, pursuant to § 1404(a), ‘extraordinary circumstances’ militate against enforcing the forum-selection clause.” Id. (citing Atl. Marine, 571 U.S. at 62). Federal

Free access — add to your briefcase to read the full text and ask questions with AI

Related

American Airlines, Inc. v. Wolens
513 U.S. 219 (Supreme Court, 1995)
Lewis v. Casey
518 U.S. 343 (Supreme Court, 1996)
Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
Mayer v. Belichick
605 F.3d 223 (Third Circuit, 2010)
Plum Tree, Inc. v. Stockment
488 F.2d 754 (Third Circuit, 1973)
Frost National Bank v. L & F Distributors, Ltd.
165 S.W.3d 310 (Texas Supreme Court, 2005)
In Re Nigeria Charter Flights Contract Litigation
520 F. Supp. 2d 447 (E.D. New York, 2007)
Feldman v. Google, Inc.
513 F. Supp. 2d 229 (E.D. Pennsylvania, 2007)
Royal MacCabees Life Insurance Co. v. James
146 S.W.3d 340 (Court of Appeals of Texas, 2004)
ATIA v. Delta Airlines, Inc.
692 F. Supp. 2d 693 (E.D. Kentucky, 2010)
Constitution Party of Pennsylv v. Carol Aichele
757 F.3d 347 (Third Circuit, 2014)
Crystal Byrd v. Aaron's Inc
784 F.3d 154 (Third Circuit, 2015)
Marshall Hunn v. Dan Wilson Homes, Incorporated, e
789 F.3d 573 (Fifth Circuit, 2015)
Neale v. Volvo Cars of North America, LLC
794 F.3d 353 (Third Circuit, 2015)

Cite This Page — Counsel Stack

Bluebook (online)
BOMBIN v. SOUTHWEST AIRLINES CO., Counsel Stack Legal Research, https://law.counselstack.com/opinion/bombin-v-southwest-airlines-co-paed-2021.