Bennett v. United States

United States Court of Federal Claims·Decided September 21, 2018·No. 18-454·Unpublished

Opinion

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SEP 2 1 2OE DARLENE BENNETT, U.S. COURT OF FEDERAL CLAIMS Dlointiff nra ca

THE LTNITED STATES,

Defendant.

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Darlene Bennett, Suitland, Maryland, Plaintiff, pro se'

Joshua A. Mandelbaum, United States Department of Justice, Civil Division, Washington, D.C', Counsel for the Govemment.

MEMORANDUM OPINION AND FINAL ORDER

BRADEN, Senior Judge.

I. RELEVANTFACTUALBACKGROUND.'

on November 9, 201',7 ,Ms. Darlene Bennett submitted an Income-Driven Repayment Plan Request (.,lDR Request") to the United states Department of Education (the "DoE"). Compl. at 2. "Income-drivin repayment . . . plans are designed to make [a bonower's] student loan debt more manageable by reducing [the] monthly payment amount." see FenEn,cL STUDENT AtD, AN OFFTCE oF rue U.S. Drpenrvpur oF EDUcArloN, INCoME-DRIVEN REPAYMENT (IDR) PLAN REeSEST, https://studentloans.gov/myDirectloan/ibrlnstructions.action (last visited Sept. 19' 2018). Question 17 of the IDR Request asks: "Has your income significantly changed since you filed your last federal income tax retum." compl. Ex.2 at6. If the borrower's response is "no," the IDR Request requires the borrower to "[p]rovide [her] most recent federal income tax retum or transcript." compl. Ex. 2 at 6. Ms. Bennett responded "no" to Question 17 of the IDR Request, but did noi submit her most recent federal income tax retum or transcript. Compl. Ex. 2 at 6.

I The facts herein were derived from the March 27, 2018 Complaint ("Compl.") and attached exhibits thereto ("Cornpl. Exs. 1-2").

?0t a 00rr0 0001 1353 3e1,5 On November 14,2017, Fedloan Servicing2 sent Ms. Bennett an e-mail stating that her federal student loans were in default. compl. Ex. 2 at 14 (e-mail from Fedloan Servicing to Darlene Bennett). The November 14,2017 e-mail informed Ms. Bennett that she had "30 days to contact Fedloan Servicing to review [her] options or [her] loans may be transferred to the [DOE]'s Default Resolution Group." Compl. Ex.2 at 14.

on November 21, 2017, Fedloan Servicing sent Ms. Bennett an e-mail acknowledging receipt of her IDR Request. Compl. Ex. 2 at 15 (e-mail from Fedloan Servicing to Darlene Bennett).

On February 6, 2018, the DOE sent Ms. Bennett a letter to inform her that, "Action Financial Services, LLCt3l . . . has commenced collection efforts" concerning her federal student loan debt. Compl. Ex. 2 at 9 (letler from the DOE to Darlene Bennett). The February 6, 2018 letter also stated that "the entire unpaid balance of [Ms. Bennett's] loan is due and payable." Compl. Ex. 2 at 9.

on February 24,2018, Fedloan Servicing sent Ms. Bennett an e-mail providing her with ..information that to answer . . . Billing [Fedloan Servicing's] customers have found most helpful & Payment questi;ns." compl. Ex. 2 at 13 (e-mail from Fedloan Servicing to Darlene Bennett).

on March 12, 2018, Ms. Bennett contacted the DoE Inspector General's office twice conceming her IDR Request. Compl. at 4. On that same day, Fedloan Servicing sent Ms. Bennett -acknowledging an e-mail receipt oi "[Ms. Bennett's] complaint about [the IDR Request], which was submitted before [Ms. Bame$'s] loans defaulted" and stating that Fedloan Servicing was "working with the appropriate experts to research this issuef' consequently, Ms. Bennett',s "loans Compl' Ex 2 at 3 [were] rJquested foi i reinstatement back to good standing'"

on March 19, 2018, Fedloan Servicing sent Ms. Bennett a letter stating that it could not restore her defaulted loans to good standing, bicause her IDR Request was incomplete,-although it was received prior to the loin transfer date.a Compl. Ex.2 aI2 (letter from Fedloan Servicing to Darlene Bennett) (..Although your IDR [Request] was received . . . , [it] was incomplete. You did not provide the required supporting documentation[.]"). Therefore, even if Ms- Bennett submittei a complete fnR nequist, nevlfiheless, she must continue making scheduled monthly student loan payments, becauie "there was no General Forbearance time available on [her] account[.],' iompl. Ex. 2 at 2. After receiving this information, Ms. Bennett again contacted Fedloan Servicing. ComPl. at 4.

2 Fedloan Servicing is a commercial enterprise operated by the Pennsylvania_ Higher WE Education Assistance Agency, that services fedelal student loans. FpOLO,A.N SERVICING, WHO Ane,' http://myfedloan.oig/general/about/who-we-are (last visited Sept' 19' 2018)' 3^Action Financiai Services, LLC is a private company that collects federal student loan debt on behalf of the DOE. ,See AcrIoN FINANcIAL SERVIcES, LLC, ABour Us, http://actionfinancialservices.neVaboutus.html (last visited Sept' 19,2018)' ^ 4 this letter to reflect that Ms. Bennett's federal student loan account The court construes with Fedloan Servicing was transferred to Action Financial Services, LLC' On March 23, 2018, Fedloan Servicing informed Ms. Bennett in an e-mail that it is "unable to take action on [Ms. Bennett's] concem due to procedural policy and goveming regulation." Compl. Ex. 2 at 1 (e-mail from Fedloan Servicing to Darlene Bennett).

II. PROCEDURALHISTORY.

On March 27, 2018, Ms. Darlene Bennett ("Plaintiff') frled apro se Complaint ("Compl'") in the United States Court of Federal Claims alleging that her federal student loan account "was wrongly defaulted, closed[,] and given to a collection agency for collection'" Compl. at l The March27,2018 Complaint requests "[r]elief of [Plaintiff s] student loan through the student loan forgiveness program" and "monetary relief at the judge[']s discretion for unnecessary harassment[,] because [Plaintiffl is not able to pay, being ignored, stress for having to eontinue to revisit this hard issue as well as any court cost and legal fees for attomey[,] ifone is hired." compl. at 3.

on May 1,2018, the Govemment filed an Unopposed Motion For Extension of Time for an additional twenty-one days to file a response to Plaintiff s March 27,2018 Complaint. On May 4,2018, the court issued an Order granting the Govemment's May 1, 2018 Unopposed Motion. On May 8, 2018, Plaintiff filed a Notice of a conversation with the Govemment's Counsel concerning jurisdiction and the possibility of settlement.

on June 19. 2018, the Govemment filed a Motion To Dismiss ("Gov. Mot."), pursuant to Rules of the United States Court of Federal Ctaims l2(b)(1) and 12(bX6). On June 26,2018' plaintiff filed a,,Motion opposing Defendant's Motion To Dismiss" ("P1. Resp.").' on July 13, 2018, the Govemment filed a Reply ("Gov't Reply.").

On August 22,2018, Plaintiff filed a Notice, together with an attached copy of Plaintiff s Fedloan Servicing account summary, stating that a payment in that account was due on August 24, 2018. The Auguit 22, 2018 Notice also stites that the Govemment's Counsel informed Plaintiff in May 2018 that plaintiffs account was "placed on indefinite hold and that all interest and late fees had been removed."

III. DISCUSSION.

A. Jurisdiction, The United States Court of Federal Claims has jurisdiction under the Tucker Act, 28 U.S.C.

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