Barton v. Pinnacle Home Improvements LLC

CourtDistrict Court, W.D. Washington
DecidedJune 11, 2024
Docket3:24-cv-05142
StatusUnknown

This text of Barton v. Pinnacle Home Improvements LLC (Barton v. Pinnacle Home Improvements LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Barton v. Pinnacle Home Improvements LLC, (W.D. Wash. 2024).

Opinion

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4 5 UNITED STATES DISTRICT COURT 6 WESTERN DISTRICT OF WASHINGTON AT TACOMA 7 NATHEN W BARTON, Case No. 3:24-cv-05142-TMC 8 Plaintiff, ORDER DENYING MOTION TO DISMISS 9 AND MOTION FOR RULE 11 v. SANCTIONS 10 PINNACLE HOME IMPROVEMENTS 11 LLC; JOHN DOE 1-10, 12 Defendants. 13

14 I. INTRODUCTION 15 Pro se Plaintiff Nathen Barton filed this lawsuit alleging that Defendant Pinnacle Home 16 Improvements LLC, a window company based in Georgia, sent him unwanted marketing text 17 messages and phone calls in violation of state and federal law. Dkt. 1-1. Pinnacle has moved to 18 dismiss, arguing it is not subject to personal jurisdiction in this district because it did not 19 purposefully direct the messages at Washington state. Dkt. 7. Mr. Barton responds that at least 20 some of Pinnacle’s messages were directed at Washington, because after receiving the first 21 unwanted texts, he visited Pinnacle’s website and—through a “live chat” feature, which 22 represented to the public that it was “a Live Person here to help”—told Pinnacle he was in 23 Washington and did not want to be called. Pinnacle admits its website stated the chat was 24 1 manned by a live person. But Pinnacle maintains that since this was not in fact true—instead, the 2 “live chat” was a chatbot designed to “mimic” a person “because consumers want to believe they 3 are receiving personal attention”—it should not be charged with knowledge of what Mr. Barton

4 communicated through the chat. Because a reasonable person would believe the live chat was an 5 effective way to communicate with Pinnacle, the Court concludes Pinnacle knew or should have 6 known the substance of Mr. Barton’s communication, and Pinnacle’s telemarketing messages to 7 him after that point were purposefully directed at Washington state. The Court therefore 8 DENIES Pinnacle’s motion to dismiss for lack of personal jurisdiction (Dkt. 7) but also DENIES 9 Mr. Barton’s motion for sanctions under Federal Rule of Civil Procedure 11 (Dkt. 14). 10 II. BACKGROUND Mr. Barton is a Washington resident whose phone number is on the Federal Trade 11 Commission’s National Do Not Call Registry.1 Dkt. 1-1 ¶¶ 10, 14. Pinnacle asserts that on 12 September 23, 2023, it acquired a lead for someone named Melissa Porter, who filled out a form 13 indicating interest in Pinnacle’s services from an IP address in Georgia; she provided her email 14 address and Mr. Barton’s phone number as her contact information. Id. ¶¶ 19–23; Dkt. 8 at 2; 8- 15 1. This number is “used as a residential phone line and paid for by Barton.” Dkt. 1-1 ¶ 13. 16 Mr. Barton did not have phone or internet service on September 23rd, but when he 17 returned to service the following day, he received a series of text messages and phone calls from 18 Pinnacle. Dkt. 1-1 ¶¶ 28–51. On September 25th, after receiving eight texts and calls from 19 Pinnacle, Mr. Barton visited Pinnacle’s website, and clicked a link to open a “Live Chat.” Id. 20 21

22 1 Much of Pinnacle’s motion is devoted to denigrating Mr. Barton as a “professional plaintiff” who “makes his living off TCPA cases” and speculating that his claim is manufactured. See 23 Dkt. 7 at 3. If Pinnacle establishes through discovery that Mr. Barton has done something improper, it may bring that to the Court’s attention. For now, these arguments are irrelevant to 24 this motion and to the Court. 1 ¶ 75; Dkt. 11 ¶ 4. Text above the link read: “Hello. Welcome to Pinnacle Home Improvements! I 2 am a Live Person here to help.” Dkt. 11 ¶ 3. A photo of a person’s face labeled “Online Agent” 3 appeared below the link. Id. The link opened a chat window that said “Chatting with Tony” and

4 stated that “[t]his chat transcript will be saved and viewed by Pinnacle Home Improvements 5 and/or those working on its behalf.” Id. ¶ 5. The first two messages from “Tony” read “Hello. 6 Welcome to Pinnacle Home Improvements! I am a Live Person here to help.” Id. Mr. Barton 7 requested to be placed on Pinnacle’s do-not-call list: “Hello, please put 972 207 5749 on your do 8 not call list. I am in Washington State so can’t use your services.” Id. “Tony” responded “I 9 understand. I’m sorry, while we are not able to cancel or reschedule appointments online, you 10 can give us a call directly and our team will be able to take care of this for you. We can be 11 reached at 770-343-6181.” Id. ¶ 6. 12 Mr. Barton received a text and a call the day after sending this request and informing

13 Pinnacle of his location in Washington. Dkt. 1-1 ¶¶ 164–71. He answered the call and again 14 requested to be placed on Pinnacle’s do-not-call list. Id. ¶ 169. He received three additional text 15 messages after making his second do-not-call request. Id. ¶¶ 172–86. Mr. Barton did not respond 16 to any of Pinnacle’s text messages. Dkt. 9-2 at 2–5. 17 III. DISCUSSION 18 A. Legal Standard: Motion to Dismiss for Lack of Personal Jurisdiction “In opposing a defendant’s motion to dismiss for lack of personal jurisdiction, the 19 plaintiff bears the burden of establishing that jurisdiction is proper.” CollegeSource, Inc. v. 20 AcademyOne, Inc., 653 F.3d 1066, 1073 (9th Cir. 2011). To do so, they “need only make a prima 21 facie showing of jurisdictional facts.” Schwarzenegger v. Fred Martin Motor Co., 374 F.3d 797, 22 800 (9th Cir. 2004); see also Data Disc, Inc. v. Sys. Tech. Assocs., Inc., 557 F.2d 1280, 1285 (9th 23 Cir. 1977) (“[I]f a plaintiff’s proof is limited to written materials, it is necessary only for these 24 1 materials to demonstrate facts [that] support a finding of jurisdiction in order to avoid a motion 2 to dismiss.”). In reviewing the motion, the court accepts “as true all uncontroverted allegations in 3 the complaint.” Global Commodities Trading Grp., Inc. v. Beneficio de Arroz Choloma, S.A.,

4 972 F.3d 1101, 1106 (9th Cir. 2020). If the defendant comes forward with a “contradictory 5 affidavit, the plaintiff cannot simply rest on the bare allegations of its complaint.” Yamashita v. 6 LG Chem, Ltd., 62 F.4th 496, 502 (9th Cir. 2023) (citation and internal quotations omitted). 7 However, “[i]f both sides submit affidavits, then ‘[c]onflicts between the parties over statements 8 contained in affidavits must be resolved in the plaintiff’s favor.’” LNS Enters. LLC v. Cont’l 9 Motors, Inc., 22 F.4th 852, 858 (9th Cir. 2022) (quoting Boschetto v. Hansing, 539 F.3d 1011, 10 1015 (9th Cir. 2008)); see Global Commodities, 972 F.3d at 1106 (“In this posture, we . . . 11 resolve all genuine factual disputes in the plaintiff’s favor.”). Moreover, “any evidentiary 12 materials submitted on the motion are construed in the light most favorable to the plaintiff and all

13 doubts are resolved in [their] favor.” Ochoa v. J.B. Martin and Sons Farms, Inc., 287 F.3d 1182, 14 1187 (9th Cir. 2002) (citation and internal quotations omitted). 15 “Where, as here, no federal statute authorizes personal jurisdiction, the district court 16 applies the law of the state in which the court sits.” CollegeSource, Inc., 653 F.3d at 1073 (citing 17 Fed. R. Civ. P. 4(k)(1)(A)). “Washington’s long-arm statute extends the court’s personal 18 jurisdiction to the broadest reach that the United States Constitution permits.” Microsoft Corp. v. 19 Commc’ns & Data Sys.

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Barton v. Pinnacle Home Improvements LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/barton-v-pinnacle-home-improvements-llc-wawd-2024.