Balakrishnan v. TTEC Digital LLC

District Court, D. Colorado·Decided February 6, 2025·No. 1:23-cv-01204·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Judge Charlotte N. Sweeney

Civil Action No. 1:23-cv-01204-CNS-NRN

DILIP BALAKRISHNAN,

Plaintiff,

v.

TTEC DIGITAL LLC, a Colorado limited liability company,

Defendant.

ORDER

There are two pending Federal Rule of Evidence 702 motions before the Court. The first is Defendant and Counterclaim Plaintiff TTEC Digital LLC’s motion to exclude the expert testimony of Allen E. Jacque, Mr. Balakrishnan’s damages expert. ECF No. 130. The second is Plaintiff and Counterclaim Defendant Dilip Balakrishnan’s motion to exclude the opinions of Sanjai Bhagat, TTEC’s rebuttal damages expert. ECF No. 132. For the reasons explained below, the Court denies the competing expert motions. I. FACTUAL BACKGROUND This case arises from the parties’ execution of a February 7, 2020 Stock Purchase Agreement (SPA). ECF No. 150, ¶ 84; ECF No. 151-35 (SPA). In executing the SPA, TTEC acquired 70% of Serendebyte Inc., the company Mr. Balakrishnan founded. ECF No. 150, ¶ 25. Mr. Balakrishnan contends that he sold 70% of his company to TTEC after TTEC represented that it could provide Serendebyte access to TTEC’s large enterprise customers, and that Serendebyte could leverage TTEC’s sales teams to sell Serendebyte’s services. ECF No. 159 (Mr. Balakrishnan’s statements of additional disputed facts), ¶ 6. Mr. Balakrishnan, however, argues that TTEC lacked the capacity to promote and sell Serendebyte, causing Serendebyte’s revenue to plummet. Id., ¶¶ 15– 18. On May 8, 2023, Mr. Balakrishnan’s counsel sent TTEC a litigation settlement demand, stating that Mr. Balakrishnan believes that TTEC has failed and/or refused to perform its obligations under the SPA in good faith, which has impeded the Company’s ability to maximize the Aggregate Buyout Consideration Amount (“ABCA”). The ABCA provides the basis for the Rollover Shareholders’ realization of a reasonable return upon their exercise of the Option. The ability to obtain a reasonable return was one of the foundational factors on which Mr. Balakrishnan and the Company decided to enter into the Transaction. Moreover, TTEC’s failure to perform its obligations, and its refusal to provide any meaningful support in furtherance of the Company’s growth, raise serious concerns regarding whether the Transaction was entered into by TTEC in good faith.

ECF No. 150, ¶ 100; ECF No. 47-2 (letter from Jayaram Law to TTEC). It does not appear that TTEC responded to Mr. Balakrishnan’s letter prior to Mr. Balakrishnan filing suit on May 12, 2023—five days after Mr. Balakrishnan’s counsel sent the litigation settlement demand. After filing this lawsuit in May 2023, Mr. Balakrishnan attempted to sell the remaining 30% of Serendebyte to TTEC on December 8, 2023. ECF No. 150, ¶ 110; ECF No. 150-63 (Put Option letter signed by Mr. Balakrishnan). The SPA permitted Mr. Balakrishnan, on behalf of Serendebyte’s rolling shareholders (including himself), to sell the remaining 30% during the period of January 31, 2023, to December 31, 2023, which the SPA defines as the “Put Option.” ECF No. 151-35 at 46 (§ 8.02). The buyout price for the remaining 30% of Serendebyte was based on Serendebyte’s financial performance over the previous three-year period. Id. at 2 (defining pre-agreed formula). Mr. Balakrishnan’s exercise notice calculated the remaining 30% of the shares at $300,000. ECF No. 150-63 at 1. Mr. Balakrishnan identified the Put Purchase date as February 6, 2024. Id. TTEC agreed to process the Put Option request, provided that Mr. Balakrishnan complied with his obligations under §§ 8.02 and 8.04. According to TTEC, these obligations include signing a full release of all claims against TTEC, including this lawsuit. ECF No. 150, ¶ 112; ECF No. 150-64 (TTEC’s response to Mr. Balakrishnan’s Put Option letter). Mr. Balakrishnan refused, claiming that §§ 8.02 and 8.04 do not require

a release for the Put Option to be exercised. ECF No. 159, ¶ 112; ECF No. 150-65 (Put Option reply letter). II. PROCEDURAL BACKGROUND As noted, Mr. Balakrishnan initiated this lawsuit on May 12, 2023. ECF No. 1. He alleged that TTEC breached its implied obligation under the SPA to support Serendebyte, and that TTEC fraudulently induced him to execute the SPA by falsely representing that it could and would support Serendebyte after the 70% acquisition. See generally id.; ECF No. 47 (Am. Compl.). On November 16, 2023, after hearing argument, the Court dismissed without prejudice Mr. Balakrishnan’s claims of breach of the implied duty of good faith and fair

dealing, unjust enrichment, and negligent misrepresentation, but it permitted him to proceed with his fraudulent inducement claim. ECF No. 44. Mr. Balakrishnan filed his Amended Complaint shortly thereafter, maintaining his fraudulent inducement claim and adding a breach of indemnification claim pursuant to the terms of the SPA. ECF No. 47. Since Mr. Balakrishnan exercised the Put Option on December 8, 2023—seven months after filing his lawsuit—the parties have engaged in back-and-forth arguments concerning the purported release. ECF No. 150, ¶¶ 36–47 (setting forth purported undisputed facts concerning the release provisions); ECF No. 159 (denying the facts in ¶¶ 36–47). Having reached an impasse, on January 30, 2024, TTEC filed an Amended Answer to Mr. Balakrishnan’s Amended Complaint, and at the same time, filed two counterclaims. ECF No. 67. TTEC first seeks a declaratory judgment that the SPA requires Mr. Balakrishnan to “execute a full release” of his claims. Id., ¶¶ 77–96. TTEC’s

second claim for breach of contract seeks specific performance of the SPA (i.e., requiring Mr. Balakrishnan to execute a full release of all claims including the instant action). Id., ¶¶ 97–124. The same day it filed its counterclaims, TTEC filed a motion for declaratory judgment and motion for specific performance. ECF Nos. 68, 70. Shortly after TTEC filed its motions, on February 13, 2024, Mr. Balakrishnan moved to dismiss TTEC’s counterclaims. ECF No. 77. Although there were others, the central issue before the Court in those motions was whether the SPA requires Mr. Balakrishnan to sign a full release of all claims prior to executing the Put Option. Beginning with TTEC’s motions, TTEC sought a declaration that Mr. Balakrishnan

triggered an obligation to execute a release pursuant to § 8.02 of the SPA. ECF No. 68 at 7. TTEC asserted nearly identical arguments in its motion for specific performance— asking the Court to order Mr. Balakrishnan to execute a full release of his claims. ECF No. 70. The Court denied both motions for the same reason: it determined that “release,” as used in the SPA, is ambiguous. ECF No. 99 (order) at 11–12. To start, the SPA fails to identify any of the essential terms typically found in broad, enforceable releases (e.g., identifying the releasing and released parties, the timeframe of the release, and the scope of the release or claims being released). Id. Instead, the SPA requires Mr. Balakrishnan to deliver “an executed release in the form of Schedule 8.04”—a schedule which does not exist. Id. The Court went on to note that, at that stage, TTEC failed to provide any evidence of what the parties intended when they used the term release in the SPA, much less that it unequivocally meant “a full, final release” as TTEC contends. Id. (finding that,

“[h]ad the parties, each sophisticated and represented by counsel, intended ‘release’ to mean ‘full release’ or ‘complete release’ in the SPA, they could have said so”). Turning to Mr. Balakrishnan’s motion to dismiss, ECF No. 77, the Court first dismissed without prejudice TTEC’s declaratory judgment claim as duplicative of its breach of contract claim. ECF No. 99.

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