Balakrishnan v. TTEC Digital LLC

CourtDistrict Court, D. Colorado
DecidedJanuary 7, 2025
Docket1:23-cv-01204
StatusUnknown

This text of Balakrishnan v. TTEC Digital LLC (Balakrishnan v. TTEC Digital LLC) is published on Counsel Stack Legal Research, covering District Court, D. Colorado primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Balakrishnan v. TTEC Digital LLC, (D. Colo. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Judge Charlotte N. Sweeney

Civil Action No. 1:23-cv-01204-CNS-NRN

DILIP BALAKRISHNAN,

Plaintiff,

v.

TTEC DIGITAL LLC, a Colorado limited liability company,

Defendant.

ORDER

Defendant/Counterclaim Plaintiff TTEC Digital LLC moves for summary judgment on Plaintiff Dilip Balakrishnan’s two claims and on its affirmative claim for breach of contract, for which it seeks specific performance. ECF No. 150. Plaintiff responded in opposition, ECF No. 159, and Defendant replied, ECF No. 170. For the reasons explained below, the Court grants in part and denies in part Defendant’s motion. I. FACTUAL BACKGROUND This case arises from the parties’ execution of a February 7, 2020 Stock Purchase Agreement (SPA). ECF No. 150, ¶ 84; ECF No. 151-35 (SPA). In executing the SPA, Defendant acquired 70% of Serendebyte Inc., the company Plaintiff founded. ECF No. 150, ¶ 25. Plaintiff contends that he sold 70% of his company to Defendant after Defendant represented that it could provide Serendebyte access to Defendant’s large enterprise customers, and that Serendebyte could leverage Defendant’s sales teams to sell Serendebyte’s services. ECF No. 159 (Plaintiff’s statements of additional disputed facts), ¶ 6. Plaintiff, however, argues that Defendant lacked the capacity to promote and sell Serendebyte, causing Serendebyte’s revenue to plummet. Id., ¶¶ 15–18. On May 8, 2023, Plaintiff’s counsel sent Defendant a litigation settlement demand, stating that Mr. Balakrishnan believes that TTEC has failed and/or refused to perform its obligations under the SPA in good faith, which has impeded the Company’s ability to maximize the Aggregate Buyout Consideration Amount (“ABCA”). The ABCA provides the basis for the Rollover Shareholders’ realization of a reasonable return upon their exercise of the Option. The ability to obtain a reasonable return was one of the foundational factors on which Mr. Balakrishnan and the Company decided to enter into the Transaction. Moreover, TTEC’s failure to perform its obligations, and its refusal to provide any meaningful support in furtherance of the Company’s growth, raise serious concerns regarding whether the Transaction was entered into by TTEC in good faith.

ECF No. 150, ¶ 100; ECF No. 47-2 (letter from Jayaram Law to Defendant). It does not appear that Defendant responded to Plaintiff’s letter prior to Plaintiff filing suit on May 12, 2023—five days after Plaintiff’s counsel sent the litigation settlement demand. After filing this lawsuit in May 2023, on December 8, 2023, Plaintiff attempted to sell the remaining 30% of Serendebyte to Defendant. ECF No. 150, ¶ 110; ECF No. 150- 63 (Put Option letter signed by Plaintiff). The SPA permitted Plaintiff, on behalf of Serendebyte’s rolling shareholders (including himself), to sell the remaining 30% during the period of January 31, 2023, to December 31, 2023, which the SPA defines as the “Put Option.” ECF No. 151-35 at 46 (§ 8.02). The buyout price for the remaining 30% of Serendebyte was based on Serendebyte’s financial performance over the previous three- year period. Id. at 2 (defining pre-agreed formula). Plaintiff’s exercise notice calculated the remaining 30% of the shares at $300,000. ECF No. 150-63 at 1. Plaintiff identified the Put Purchase date as February 6, 2024. Id. Defendant agreed to process the Put Option request, provided that Plaintiff complied with his obligations under §§ 8.02 and 8.04. According to Defendant, these obligations include signing a full release of all claims against Defendant, including this lawsuit. ECF No. 150, ¶ 112; ECF No. 150-64 (Defendant’s response to Plaintiff’s Put Option letter). Plaintiff refused, claiming that §§ 8.02 and 8.04 do not require a release for the Put Option to be exercised. ECF No. 159, ¶ 112; ECF No. 150-65 (Put Option reply letter). II. PROCEDURAL BACKGROUND As noted, Plaintiff initiated this lawsuit on May 12, 2023. ECF No. 1. He alleged

that Defendant breached its implied obligation under the SPA to support Serendebyte, and that Defendant fraudulently induced him to execute the SPA by falsely representing that it could and would support Serendebyte after the 70% acquisition. See generally id.; ECF No. 47 (Am. Compl.). On November 16, 2023, after hearing argument, the Court dismissed without prejudice Plaintiff’s claims of breach of the implied duty of good faith and fair dealing, unjust enrichment, and negligent misrepresentation, but it permitted him to proceed with his fraudulent inducement claim. ECF No. 44. Plaintiff filed his Amended Complaint shortly thereafter, maintaining his fraudulent inducement claim and adding a breach of indemnification claim pursuant to the terms of the SPA. ECF No. 47.

Since Plaintiff exercised the Put Option on December 8, 2023—seven months after filing his lawsuit—the parties have engaged in back-and-forth arguments concerning the purported release. ECF No. 150, ¶¶ 36–47 (setting forth purported undisputed facts concerning the release provisions); ECF No. 159 (denying the facts in ¶¶ 36–47). Having reached an impasse, on January 30, 2024, Defendant filed an Amended Answer to Plaintiff’s Amended Complaint, and at the same time, filed two counterclaims. ECF No. 67. Defendant first seeks a declaratory judgment that the SPA requires Plaintiff to “execute a full release” of his claims. Id., ¶¶ 77–96. Defendant’s second claim for breach of contract seeks specific performance of the SPA (i.e., requiring Plaintiff to execute a full release of all claims including the instant action). Id., ¶¶ 97–124. The same day it filed its counterclaims, Defendant filed a motion for declaratory judgment and motion for specific performance. ECF Nos. 68, 70. Shortly after Defendant

filed its motions, on February 13, 2024, Plaintiff moved to dismiss Defendant’s counterclaims. ECF No. 77. Although there were others, the central issue before the Court in those motions was whether the SPA requires Plaintiff to sign a full release of all claims prior to executing the Put Option. Beginning with Defendant’s motions, Defendant sought a declaration that Plaintiff triggered an obligation to execute a release pursuant to § 8.02 of the SPA. ECF No. 68 at 7. Defendant asserted nearly identical arguments in its motion for specific performance—asking the Court to order Plaintiff to execute a full release of his claims. ECF No. 70. The Court denied both motions for the same reason: it determined that “release,” as used in the SPA, is ambiguous. ECF No. 99 (order) at 11–12. To start, the

SPA fails to identify any of the essential terms typically found in broad, enforceable releases (e.g., identifying the releasing and released parties, the timeframe of the release, and the scope of the release or claims being released). Id. Instead, the SPA requires Plaintiff to deliver “an executed release in the form of Schedule 8.04”—a schedule which does not exist. Id. The Court went on to note that, at that stage, Defendant failed to provide any evidence of what the parties intended when they used the term release in the SPA, much less that it unequivocally meant “a full, final release” as Defendant contends. Id. (finding that, “[h]ad the parties, each sophisticated and represented by counsel, intended ‘release’ to mean ‘full release’ or ‘complete release’ in the SPA, they could have said so”). Turing to Plaintiff’s motion to dismiss, ECF No. 77, the Court first dismissed without prejudice Defendant’s declaratory judgment claim as duplicative of its breach of contract

claim. ECF No. 99. However, the Court declined to dismiss Defendant’s breach of contract claim. Plaintiff argued that Defendant’s breach of contract claim was subject to dismissal because § 8.04 of the SPA is unenforceable as indefinite, and Defendant failed to sufficiently plead that it was damaged by the alleged breach. ECF No.

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Bluebook (online)
Balakrishnan v. TTEC Digital LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/balakrishnan-v-ttec-digital-llc-cod-2025.