Atwal, MD PC v. ECL Group LLC

CourtDistrict Court, W.D. New York
DecidedJuly 31, 2023
Docket1:22-cv-00355
StatusUnknown

This text of Atwal, MD PC v. ECL Group LLC (Atwal, MD PC v. ECL Group LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Atwal, MD PC v. ECL Group LLC, (W.D.N.Y. 2023).

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF NEW YORK

AMAR ATWAL MD, PC, Plaintiff, v. DECISION AND ORDER 22-CV-355S ECL GROUP, LLC, Defendant.

I. Introduction In this removed breach of contract action, Plaintiff Dr. Amar Atwal (“Dr. Atwal” or “Plaintiff”) sues for injuries arising from his medical practice’s agreement with Defendant ECL Group, LLC (“ECL” or “Defendant”). Dr. Atwal contracted with ECL to retain his electronic medical records. In March 2021, ECL suffered an eight-day outage of its electronic medical record (or “EMR”) system, losing unbacked up records because of encryption in a ransomware attack. Presently before this Court is ECL’s Partial Motion to Dismiss (Docket No. 171), seeking dismissal only of Plaintiff’s Third (negligent misrepresentation), Fourth (negligence), Sixth (unjust enrichment), and Seventh (injunctive relief) Causes of Action. This Motion leaves uncontested Dr. Atwal’s claims alleged in the First (breach of contract), Second (declaratory judgment as to the parties’ obligation under the

1 In support of its Partial Motion, ECL submits Memorandum of Law, Docket No. 18, and its Reply Memorandum, Docket No. 22. ECL also filed a Motion for Extension of Time to File Answer, Docket No. 19; this Court concluded that the extension motion was moot, holding that any Answer is due 14 days after resolution of the Partial Motion, Docket No. 20. In response, Dr. Atwal submits his Memorandum of Law, Docket No. 21. agreement), and Fifth (deceptive business practices in violation of New York General Business Law § 349) Causes of Action. For the reasons stated below, ECL’s Partial Motion (id.) is granted in part, denied in part. ECL’s Motion is granted dismissing the negligence claims alleged in the Third

and Fourth Causes of Action, the unjust enrichment claims from the termination of the Agreement in the Sixth Cause of Action, and the Seventh Cause of Action for injunctive relief, but denied dismissing the rest of the Sixth Cause of Action (alleging unjust enrichment from ECL’s invoices) and injunctive relief sought in the ad damnum clause (cf. Docket No. 8, Compl. a 16). With Plaintiff’s unchallenged First, Second, and Fifth Cause of Action, Dr. Atwal also alleged his Sixth Cause of Action alleging unjust enrichment and injunctive relief. ECL’s Answer to these surviving pleadings is due 14 days from entry of this Decision (see Docket No. 20). II. Background A. Proceedings to Partial Motion to Dismiss

Plaintiff Dr. Atwal sued ECL in the New York State Supreme Court, Erie County, on or about April 11, 2022 (Docket No. 1, Notice of Removal ¶ 1, Ex. B-2 through B-4, A (state Docket Sheet)). On May 13, 2022, ECL removed this action to this Court under diversity jurisdiction (Docket No. 1). ECL moved to dismiss the state Complaint (Docket No. 4). Dr. Atwal then filed his Complaint in this Court (Docket No. 8). This Court denied that Motion to Dismiss as moot (Docket No. 9). B. Facts Alleged On or about April 24, 2018, Dr. Atwal and ECL entered into the Software and Service Agreement with an appended Service Level Agreement and a HIPAA Business Associate Agreement (or “BAA”; collectively “the Agreement”) (Docket No. 8, Compl. ¶ 5).

ECL agreed to provide cloud based EMR system and billing services to Dr. Atwal (id. ¶ 6). Pursuant to the three-year agreement, ECL agreed to maintain the security of Dr. Atwal’s data using industry-standard data security protocols and agreed to promptly notify Dr. Atwal in the event of a data breach involving client data (id. ¶¶ 7, 9, 13). ECL agreed to retain Dr. Atwal’s data on a secure server and to maintain date recovery and data backup facilities in accordance with accepted industry practices (id. ¶ 10). ECL also was required to comply with HIPAA2 obligations (id. ¶ 12). Further, under the Agreement, ECL was to “use commercially reasonable efforts to make the Software available 99% of the time as measured on a monthly basis,” and reduce its monthly rates if availability fell below 95% in a month (id. ¶ 14). BAA also requires ECL to indemnify Dr. Atwal for losses

proximately caused by violations of the BAA, HIPAA, gross negligence, or willful misconduct (id. ¶ 16). On or about March 20, 2021, Dr. Atwal experienced full interruption of ECL’s EMR system (id. ¶ 19). Dr. Atwal’s service and access to the EMR was restored on March 28, 2021 (id. ¶ 20). On April 1, 2021, ECL then reported that a ransomware attack had occurred but claimed that Dr. Atwal’s data was not encrypted (id. ¶ 21). Dr. Atwal, however, had certain records missing (such as Lasik consent forms, images of patients’

2 Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), Pub. L. 104–191, 110 Stat. 1936 (1996). ID cards and insurance cards) despite the resumption of services and access to other client data (id. ¶ 22). On April 21, 2021, Dr. Atwal provided notice to ECL of a material breach of the Agreement (id. ¶ 23). ECL repeatedly informed Dr. Atwal that his data was not encrypted

and that any missing records was due to user error (id. ¶ 24). Dr. Atwal had to resort to staff reconstruction of the missing records, facing payment disputes, and reducing the number of client visits (id. ¶ 25). Over a month later, ECL admitted that Dr. Atwal’s data was encrypted by a ransomware attack restricting the doctor’s access to it (id. ¶ 26). ECL also said it did not maintain a complete backup of Dr. Atwal’s data or any backup was not fully accessible (id. ¶ 27). From March 2020, Dr. Atwal claims that ECL overcharged him based on the incorrect quantity of providers and other services not rendered to Dr. Atwal (id. ¶ 31). ECL accepted Dr. Atwal’s reduced, correct payments but then demanded additional funds

based upon the inaccurate invoices (id. ¶¶ 34, 33). Dr. Atwal disputed the validity of subsequent invoices that overcharged his account (id. ¶¶ 36-41). On or about February 21, 2022, Dr. Atwal wrote to ECL notifying that the Agreement was not being renewed (id. ¶ 42). Dr. Atwal then requested that ECL cooperate in the transition to a new EMR provider, as required under the Agreement (id. ¶ 43). Dr. Atwal also asked for continued access following expiration (id. ¶ 44). ECL failed to respond to those requests (id. ¶¶ 45, 47). As a result, Dr. Atwal incurred what he terms “significant expense to export data” (id. ¶ 48). By letter dated April 22, 2022, Dr. Atwal confirmed that the Agreement was not renewed (id. ¶ 49). As of the date of the Complaint, ECL failed respond to the payment dispute, failed to remedy material breaches of the Agreement, and failed to respond to requests for the post-expiration access to the account (id. ¶ 50). C. Causes of Action

Dr. Atwal’s Complaint (Docket No. 8) alleges seven causes of action. As previously noted, three causes of action (the First, Second and Fifth) are not the subject of ECL’s Partial Motion to Dismiss. The First Cause of Action alleges breach of the Software and Service Agreement. Dr. Atwal list several breaches by ECL in failing to secure Dr. Atwal’s confidential data, not notifying him of the data breach, failing to resolve errors, and not cooperating with the transition to the successor EMR provider (id. ¶ 54). The Second Cause of Action seeks declaratory judgment that Dr. Atwal satisfied all payment obligations to ECL (id. ¶ 61). He also seeks a declaration that ECL is obligated to defend and indemnify Dr. Atwal against claims or investigations from ECL’s failure to protect Atwal’s data (id. ¶ 64).

The Fifth Cause of Action alleges deceptive business practices in ECL’s conduct under the Agreement by concealing the ransomware attack and claiming the issues were due to “user error,” in violation of New York General Business Law § 349 (id. ¶¶ 81-85). ECL now moves to dismiss the remaining Causes of Action.

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Atwal, MD PC v. ECL Group LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/atwal-md-pc-v-ecl-group-llc-nywd-2023.