Ashly Alexander v. Carrington Mortgage Services

23 F.4th 370
CourtCourt of Appeals for the Fourth Circuit
DecidedJanuary 19, 2022
Docket20-2359
StatusPublished
Cited by29 cases

This text of 23 F.4th 370 (Ashly Alexander v. Carrington Mortgage Services) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fourth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ashly Alexander v. Carrington Mortgage Services, 23 F.4th 370 (4th Cir. 2022).

Opinion

PUBLISHED

UNITED STATES COURT OF APPEALS FOR THE FOURTH CIRCUIT

No. 20-2359

ASHLY ALEXANDER; CEDRIC BISHOP, On behalf of themselves individually and similarly situated persons,

Plaintiffs – Appellants,

v.

CARRINGTON MORTGAGE SERVICES, LLC,

Defendant – Appellee.

Appeal from the United States District Court for the District of Maryland, at Baltimore. Richard D. Bennett, Senior District Judge. (1:20-cv-02369-RDB)

Argued: December 8, 2021 Decided: January 19, 2022

Before WILKINSON, KING, and DIAZ, Circuit Judges.

Affirmed in part, reversed in part, vacated in part, and remanded by published opinion. Judge Wilkinson wrote the opinion, in which Judge King and Judge Diaz joined.

ARGUED: Hassan A. Zavareei, TYCKO & ZAVAREEI LLP, Washington, D.C., for Appellants. Fredrick S. Levin, BUCKLEY LLP, Santa Monica, California, for Appellee. ON BRIEF: Phillip R. Robinson, CONSUMER LAW CENTER, LLC, Silver Spring, Maryland; Dia Rasinariu, TYCKO & ZAVAREEI LLP, Washington, D.C.; Patricia M. Kipnis, BAILEY GLASSER LLP, Cherry Hill, New Jersey, for Appellants. Sarah B. Meehan, BUCKLEY LLP, Washington, D.C., for Appellee. WILKINSON, Circuit Judge:

Plaintiffs Ashly Alexander and Cedric Bishop brought this case as a class action

against Carrington Mortgage Services, LLC. They alleged that Carrington violated the

Maryland Consumer Debt Collection Act and the Maryland Consumer Protection Act by

charging $5 convenience fees to borrowers who paid monthly mortgage bills online or by

phone. Because Carrington, a collector, charged an amount that was not permitted by law,

plaintiffs can proceed with some (but not all) of their claims. For the following reasons, we

affirm in part, reverse in part, vacate in part, and remand for further proceedings consistent

with this opinion.

I.

A.

The Maryland Consumer Debt Collection Act (MCDCA) and the Maryland

Consumer Protection Act (MCPA) are remedial consumer protection statutes aimed at

“protect[ing] the public from unfair or deceptive trade practices by creditors engaged in

debt collection activities.” Andrews & Lawrence Pro. Servs. v. Mills, 223 A.3d 947, 950

(Md. 2020). The MCDCA prohibits debt collectors from engaging in an extensive list of

practices, while the MCPA both functions as a “statutory enforcement umbrella” and

contains its own prohibitions. Id.

Two provisions of the MCDCA are relevant in this case. First, “[i]n collecting or

attempting to collect an alleged debt,” a “collector” may not “engage in any conduct that

violates §§ 804 through 812 of the federal Fair Debt Collection Practices Act.” Md. Code

Ann., Com. Law § 14-202(11). Maryland thus incorporates the substantive provisions of

2 the Fair Debt Collection Practices Act (FDCPA). One of those provisions, at issue here, is

the FDCPA’s proscription on “[t]he collection of any amount (including any interest, fee,

charge, or expense incidental to the principal obligation) unless such amount is expressly

authorized by the agreement creating the debt or permitted by law.” FDCPA § 808, 15

U.S.C § 1692f(1). Section 14-202(11) contains no scienter requirement. Second, a

“collector” may not “claim, attempt, or threaten to enforce a right with knowledge that the

right does not exist.” Md. Code Ann., Com. Law § 14-202(8). The MCDCA defines

“collector” to mean “a person collecting or attempting to collect an alleged debt arising out

of a consumer transaction,” and a “consumer transaction” is “any transaction involving a

person seeking or acquiring real or personal property, services, money, or credit for

personal, family, or household purposes.” Id. § 14-201(b), (c).

The MCPA provides that “[a] person may not engage in any unfair, abusive, or

deceptive trade practice . . . in the sale, lease, rental, loan, or bailment of any consumer

goods, consumer realty, or consumer services” or “in the collection of consumer debts.”

Id. § 13-303(1), (5). “Unfair, abusive, or deceptive trade practices” are defined to include

“any false, falsely disparaging, or misleading oral or written statement . . . or other

representation of any kind which has the capacity, tendency, or effect of deceiving or

misleading consumers,” as well as “any failure to state a material fact if the failure deceives

or tends to deceive.” Id. § 13-301(1), (3). An MCDCA violation “is also a per se violation”

of the MCPA. Mills, 223 A.3d at 950; see also Md. Code Ann., Com. Law § 13-301(14)(iii)

(“Unfair, abusive, or deceptive trade practices include any violation of a provision of . . .

the [MCDCA].”).

3 If a collector violates the MCDCA, it is “liable for any damages proximately caused

by the violation.” Md. Code Ann., Com. Law § 14-203. And under the MCPA, any person

who is awarded damages “may also seek, and the court may award, reasonable attorney’s

fees.” Id. § 13-408(b).

B.

In 2005, Ashly Alexander took out a residential mortgage loan to purchase her

property in Baltimore, Maryland. The Note evidencing her loan required her to “make all

payments under this Note in the form of cash, check or money order” at a P.O. Box in

Dallas, Texas “or at a different place if required by the Note Holder.” J.A. 116. In 2017,

Carrington was retained to service and collect on Alexander’s loan.

In 2010, Cedric Bishop took out a residential mortgage loan to refinance his

property in Gaithersburg, Maryland. Bishop’s Note stated that “[p]ayment shall be made”

at an address in Irvine, California “or at such other place as Lender may designate in writing

by notice to Borrower.” J.A. 137. In 2018, Carrington was retained to service and collect

on Bishop’s loan.

Carrington gave Alexander and Bishop, in addition to the free pay-by-mail option

specified in the initial mortgage documents, the choice to make payments online or by

phone if they paid a $5 convenience fee. Borrowers opting to pay their bills online pressed

an “I agree” button after reviewing Carrington’s terms and conditions (thereby entering

into a clickwrap agreement) and then selected “Continue” after manually inputting their

payment amount and seeing the convenience fee displayed. Both Alexander and Bishop

4 paid their mortgages online, and they each incurred the $5 fee at least nine times in 2018

or 2019.

Alexander filed a class-action complaint in Maryland court challenging

Carrington’s convenience fees; Carrington promptly removed the action to federal court

under 28 U.S.C. § 1332(d). Alexander then filed an amended complaint which added

Bishop as a plaintiff. Count I of that complaint, at issue here, alleged two violations of the

MCDCA: engaging in conduct that violates the FDCPA, Md. Code Ann., Com. Law § 14-

202(11), and attempting to enforce a right with knowledge that the right does not exist, id.

§ 14-202(8). It also alleged two violations of the MCPA: a standalone unfair-and-

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