Ashanti McIntosh v. Global Trust Management, LLC

Court of Appeals for the Eleventh Circuit·Decided October 3, 2024·No. 21-10121·Unpublished

Opinion

[DO NOT PUBLISH]

In the

United States Court of Appeals For the Eleventh Circuit

No. 21-10120

AMI DUNN, Plaintiff-Appellee,

versus GLOBAL TRUST MANAGEMENT, LLC, FRANK TORRES,

Defendants-Appellants.

Appeals from the United States District Court for the Middle District of Florida D.C. Docket No. 8:19-cv-02223-WFJ-AAS

2 Opinion of the Court 21-10120

No. 21-10121

ASHANTI MCINTOSH, Plaintiff-Appellee,

versus GLOBAL TRUST MANAGEMENT, LLC, FRANK TORRES,

Defendants-Appellants.

Appeals from the United States District Court for the Middle District of Florida D.C. Docket No. 8:19-cv-02532-WFJ-AEP

Before LAGOA, BRASHER, and TJOFLAT, Circuit Judges. PER CURIAM:

In this consolidated appeal, Global Trust Management, LLC, and Frank Torres (collectively, “Global Trust”) challenge the denial of their motions to compel arbitration. When Ami Dunn and Ashanti McIntosh (collectively, “Plaintiffs”) took out loans,

21-10120 Opinion of the Court 3

they entered into loan agreements that contained arbitration agreements . And those arbitration agreements contained delegation provisions that delegated threshold questions of arbitrability to an arbitrator. The district court found that the delegation provisions were unenforceable and that the arbitration agreements were unconscionable . After careful review, and with the benefit of oral argument , we reverse the district court’s order because we conclude that the delegation provisions are enforceable.

I. RELEVANT BACKGROUND A. Factual Background

In 2015, Plaintiffs opened accounts with, and afterward obtained loans from, MobiLoans, LLC (“MobiLoans”). MobiLoans is owned and operated by the Tunica-Biloxi Tribe of Louisiana (“the Tribe”). According to Plaintiffs, the loans’ interest rates exceeded the maximum interest rate allowed under Florida law.

McIntosh made one payment in connection with her loan in June 2016. And Dunn made payments in connection with her loan until April 2018. Ultimately, however, Plaintiffs defaulted on their loans.

In December 2016, Global Trust acquired the defaulted loans from MobiLoans, thereby acquiring all rights, titles, and interests in Plaintiffs’ loans. Global Trust, through its own employees and third-party collection agencies, then sought to collect the debts that Plaintiffs owed.

B. The Relevant Arbitration Agreements

4 Opinion of the Court 21-10120

When Plaintiffs opened their MobiLoans accounts, they consented to, and acknowledged, the MobiLoans Line of Credit Terms and Conditions (the “Terms and Conditions” or the “loan agreements”), which included agreements to arbitrate all disputes. During this process, Plaintiffs also acknowledged that: (1) Mobi- Loans is a Tribal lending company; (2) their lines of credit were governed by the Tribe’s laws; and (3) their lines of credit “may not have any limitations on the terms . . . that the laws of [their] state may provide.”

The 2015 Terms and Conditions—i.e., the terms in effect when Plaintiffs opened their MobiLoans accounts—stated that Mobi Loans “reserve[d] the right to change the terms of this Agreement at any time with notice to you as required by Tribal Law and applicable federal law” and that continued use of MobiLoans’s services would constitute acceptance of any changes to the terms. The loan agreements were updated in 2016 and in 2017. Each version contained information about borrowing money from Mobi- Loans, as well as an arbitration agreement and a delegation provision . The various versions of the loan agreements also allowed MobiLoans to transfer the agreements to another entity.

1. Dunn’s Arbitration Agreement The parties agree that the 2017 Terms and Conditions apply to Dunn’s claims because the 2017 Terms and Conditions were in effect when Dunn last used her MobiLoans account. Therefore, even though the district court reviewed the 2015 Terms and Condition —because “the updated terms do not materially alter the . . .

21-10120 Opinion of the Court 5

analysis”—we will analyze the 2017 Terms and Conditions with respect to Dunn.

The arbitration agreement within the 2017 Terms and Conditions (the “2017 Arbitration Agreement” or “Dunn’s arbitration agreement”) provides that the parties agree to resolve “any Dispute . . . by arbitration in accordance with Tribal Law and applicable federal law.” The 2017 Arbitration Agreement also contains a delegation provision within its description of the disputes that are subject to arbitration. The 2017 Arbitration Agreement states that:

A “Dispute” is any controversy or claim related in any way to your Mobiloans Credit Account or your application for a Mobiloans Credit Account, involving you and Lender, its marketing agent, collection agent, any subsequent holder of your Mobiloans Credit Account , or any of their respective agents, affiliates, assigns , employees, officers, managers, members or shareholders (each considered a “Holder” for purposes of this Agreement). The term Dispute is to be given its broadest possible meaning and includes, without limitation, all claims or demands (whether past, present , or future, including events that occurred prior to the opening of your Account), based on any legal or equitable theory (tort, contract, or otherwise), and regardless of the type of relief sought (i.e., money, injunctive relief, or declaratory relief). A Dispute includes , by way of example and without limitation, any claim arising from, related to or based upon marketing or solicitations to obtain the Mobiloans Credit Account and the handling or servicing of your

USCA11 Case: 21-10120 Document: 93-1 Date Filed: 10/03/2024 Page: 6 of 34

6 Opinion of the Court 21-10120

Account whether such Dispute is based on a Tribal, federal or state constitution, statute, ordinance, regulation , or common law, and including any issue concerning the validity, enforceability, or scope of this Account or the Arbitration Agreement.

(emphasis added).

The 2017 Arbitration Agreement allows Dunn to select either the American Arbitration Association, JAMS, or a mutually agreed upon arbitration organization to administer the arbitration. The 2017 Arbitration Agreement further provides that:

The chosen arbitrator will utilize the rules and procedures applicable to consumer disputes of the chosen arbitration organization, but only to the extent that those rules and procedures are consistent with the terms of this Agreement, Tribal Law and applicable federal law. . . . Any arbitration under this Agreement may be conducted either on Tribal land or within thirty miles of your residence, at your choice, provided that this accommodation for you shall not be construed in any way (a) as a relinquishment or waiver of the Tribe’s sovereign status or immunity, or (b) to allow for the application of any law other than Tribal Law or applicable federal law.

The 2017 Arbitration Agreement also contains a severability clause, which provides that “[i]f any of this Arbitration Agreement is held invalid, the remainder shall remain in effect.”

The 2017 Terms and Conditions contain a choice-of-law provision that generally applies to the loan agreement and the

21-10120 Opinion of the Court 7

arbitration agreement. The choice-of-law provision states that: “This Agreement and the Arbitration Agreement are governed by the laws of the Tunica-Biloxi Tribe of Louisiana, the Indian Commerce Clause of the United States Constitution, the Federal Arbitration Act (‘FAA’), and any applicable federal law necessary to uphold federal substantive statutory rights or remedies.” While the 2017 Terms and Conditions provide a mechanism for parties to opt out of arbitration (but not the choice-of-law provision), Dunn did not opt out of arbitration.

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