Ariguzo v. K-Mart Corp., Unpublished Decision (9-30-1999)

CourtOhio Court of Appeals
DecidedSeptember 30, 1999
DocketNo. 98AP-1268.
StatusUnpublished

This text of Ariguzo v. K-Mart Corp., Unpublished Decision (9-30-1999) (Ariguzo v. K-Mart Corp., Unpublished Decision (9-30-1999)) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ariguzo v. K-Mart Corp., Unpublished Decision (9-30-1999), (Ohio Ct. App. 1999).

Opinion

DECISION
Defendant-appellant, K-Mart Corporation, appeals from a judgment of the Franklin County Court of Common Pleas in favor of plaintiffs-appellees, Virginia and Macleo Ariguzo.

Appellees brought their action as a result of an incident occurring on August 16, 1996, at a K-Mart store in Westerville, Ohio, in which Virginia Ariguzo was apprehended and detained by K-Mart store personnel for allegedly shoplifting a bag of diapers. The complaint alleged causes of action against K-Mart for false imprisonment, assault and battery, defamation, and intentional infliction of emotional distress. The complaint also alleged that K-Mart had acted with malice, and sought punitive damages and attorney fees. A derivative claim for loss of services and loss of consortium was brought on behalf of appellee Macleo Ariguzo, Virginia's husband.

Appellees subsequently filed a complaint against individual K-Mart store employees and a company known as Loss Prevention Specialists ("LPS"), which contracted with K-Mart to make civil recovery collections against alleged shoplifters. The second complaint against the new defendants alleged substantially the same claims as the first complaint with the addition of a cause of action for violation of the Fair Debt Collection Practices Act. The actions were subsequently consolidated by agreement of the parties.

At the outset of trial, appellees dismissed the individual K-Mart employees on stipulation from K-Mart that all acts of its employees and store personnel were taken on behalf of, and were to be imputed to, K-Mart. The Fair Debt Collection Practices Act action against LPS was also dismissed, leaving only defamation and intentional infliction of emotional distress claims against LPS based upon various letters sent to Virginia Ariguzo by LPS threatening her with civil litigation if she did not pay for the allegedly stolen items.

While various facts surrounding Virginia's detention at the K-Mart store were in dispute at trial, K-Mart does not assert for purposes of this appeal, that Virginia was guilty of shoplifting the items which she was accused of taking. Virginia's testimony, briefly summarized, was that on the day in question she decided to return some Luvs diapers which her husband had previously purchased, to exchange for a brand which she preferred. She first went to the store's service desk with the previously purchased diapers, and showed her receipt to K-Mart staff at the desk. She left the diapers at the service desk and went to look for her preferred brand in the infant section. Being unable to find it, she selected a box of Pampers brand diapers. At some point, an employee instructed Virginia to check the "sidewalk sale" in front of the store to see if the Huggies brand which she sought were available there.

Virginia left her shopping cart containing the Pampers which she previously selected at the service desk and went outside. Not finding any Huggies brand diapers outside, she returned to the service desk. A different K-Mart employee was working the service desk, and explained that the Pampers were more expensive than the Luvs which she had sought to return. Virginia then decided to keep the Luvs, and proceeded to the check-out line with several other items she intended to purchase. She showed the cashier the receipt to demonstrate that the bag of Luvs had been previously purchased, and paid for the other items. As she was leaving the store, she noticed a man whom she thought had been following her in the store. She felt uncomfortable and nervous, so she returned to the service desk and asked if she could have an escort out of the store to her car, because of her fear of this individual watching her. As Virginia was escorted from the store, the man who had been watching her stepped in front of her, flashed an I.D. card, and declared that she was being arrested for shoplifting.

Virginia immediately showed this individual, K-Mart loss prevention employee Eric Scott, her receipt and declared that she had not stolen the Luvs diapers. Scott nonetheless pushed her shopping cart against her, told her she was under arrest and with the assistance of other K-Mart employees took her to a small room in the store and began to interrogate her. At one point, Virginia was forcefully pushed down into a chair and prevented from standing. She was very upset and in tears, which made it difficult for her to answer some of the questions she was being asked.

The various K-Mart employees pressed Virginia to sign an admission of guilt, which she adamantly refused to do. She was unable for some time to get them to acknowledge that she had a receipt. After almost an hour of interrogation, the loss prevention supervisor, Kelly Johnson, finally took Virginia's receipt to check the universal product code against the Luvs diapers, which established that the Luvs had been purchased the day before. At one point, a K-Mart employee asked Virginia how much money she had on her person. When she replied that she did not know, the employee took her handbag from her and emptied it on the table, counting the two hundred eighty-four dollars it contained.

Despite her adamant refusal to admit to shoplifting, and her possession of a valid receipt, the K-Mart employees refused to concede that a mistake had been made. They then pressed Virginia for a signature on a release of liability form, which would absolve K-Mart of all liability for her detention. Virginia was told that if she did not sign the release, she would not be allowed to leave the room. When she eventually signed the release under duress, and went to leave, she was not allowed to take her bag of Luvs diapers, because Kelly Johnson still insisted that the diapers were the property of K-Mart. Virginia was eventually allowed to take the diapers and leave. She estimated the total time of detention in the room at the K-Mart store as approaching two hours.

Macleo Ariguzo described his wife as a very happy easy-going person prior to her shoplifting detention, but afterwards she became extremely sensitive and he was forced to live as if with a new person. Virginia became less active around the house and seemed withdrawn and deeply afflicted by embarrassment because of the theft accusation. Both Virginia and Macleo stressed that in their native country, Nigeria, a theft accusation carries extremely serious consequences for the reputation both of the person involved and their family.

Macleo testified that he was never able to obtain an apology from K-Mart. Over time the Ariguzos received a series of five letters from LPS and a Cincinnati law firm, Palmer Associates. These letters requested payment on behalf of K-Mart for the alleged debt for the "stolen" Luvs diapers. Virginia's mental state eventually caused Macleo to call Harding Hospital where Virginia was referred to a psychiatrist, Dr. Fred Romeo. Dr. Romeo determined that her low energy and low motivation, sleep disorder, loss of concentration, tearfulness, and loss of general interest in previously pleasurable activities were symptoms of post-traumatic stress disorder.

Dr. Romeo testified that his initial diagnosis of Virginia was major depressive disorder and post-traumatic stress disorder related to her detention at the K-Mart store and her reaction to the events of the day. Dr. Romeo determined that the conditions were serious, and recommended continuing psychotherapy. He also prescribed anti-depressant medication, and continued to see her on a monthly basis. Dr. Romeo testified that he encouraged her to continue working because he felt it was therapeutic. He had seen some improvement in Virginia's condition, but not as much as he would have liked, and could not say whether she would ever fully recover. When shown some of the letters sent to the Ariguzos by LPS or Palmer Associates, Dr.

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Bluebook (online)
Ariguzo v. K-Mart Corp., Unpublished Decision (9-30-1999), Counsel Stack Legal Research, https://law.counselstack.com/opinion/ariguzo-v-k-mart-corp-unpublished-decision-9-30-1999-ohioctapp-1999.