2026 IL App (1st) 242062 No. 1-24-2062 SIXTH DIVISION May 22, 2026 ______________________________________________________________________________
IN THE APPELLATE COURT OF ILLINOIS FIRST DISTRICT ______________________________________________________________________________ CARL ARCANGEL, Individually and on Behalf of All ) Appeal from the Others Similarly Situated, ) Circuit Court of Cook County. ) Plaintiff-Appellant, ) No. 23 CH 9957 v. ) ) YARDI SYSTEMS, INC., Honorable ) Cecilia Horan, Defendant-Appellee. ) Judge, presiding.
JUSTICE PUCINSKI delivered the judgment of the court, with opinion. Justice Hyman and Justice Gamrath concurred in the judgment and opinion.
OPINION
¶1 Carl Arcangel, individually and on behalf of others similarly situated, brought an action
against Yardi Systems, Inc. (Yardi), alleging that Yardi violated section 2 of the Consumer
Fraud and Deceptive Business Practices Act (Consumer Fraud Act) (815 ILCS 505/2 (West
2024)) by charging a 3.5% service fee to tenants who made rent payments through Yardi’s
online payment platform using a credit card. Plaintiff brought a corresponding unjust
enrichment count for amounts collected and wrongfully retained by defendant from the credit No. 1-24-2062
card transaction fees. The trial court dismissed, finding that plaintiff could not allege unfair or
deceptive conduct where plaintiff chose to pay by credit card when the 3.5% service fee had
been disclosed prior to the transaction and where plaintiff had a fee-free alternative.
¶2 We affirm. We first hold that a consumer fraud claim cannot be solely premised upon an
alleged violation of a contract between third parties. We further find that plaintiff has failed to
sufficiently allege unfair or deceptive conduct to state a claim under the Consumer Fraud Act.
¶3 Our ruling today is shaped by the form of the pleadings that came before us on review.
Plaintiff brought his claim against the fee processor, but not the landlord, and framed his claim
around the Visa rules, a third-party contract. Our ruling today stands for the proposition that
Consumer Fraud Act claims may not be brought to enforce the provisions of a third-party
contract. We do not foreclose the possibility that a Consumer Fraud Act claim could be brought
against a payment processor, or a landlord, under similar circumstances. Rather, we hold that
such a claim would need to allege consumer unfairness or deception outside of the bounds of
a third-party contract.
¶4 I. BACKGROUND
¶5 Defendant operates an online payment platform (Rentcafe) through which tenants may pay
their rent. Tenants may pay (a) via debit or credit card, incurring a 3.5% fee to do so; (b) via
automated clearing house (ACH), incurring a flat $10 convenience fee; or (c) by enrolling in
auto-pay using their bank account information, an option that incurs no additional fee. Each
option and its corresponding fees are disclosed to tenants before they make payments through
defendant’s platform.
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¶6 On or around July 3, 2023, plaintiff made a rent payment through defendant’s platform
using a Visa credit card. By paying by credit card, plaintiff incurred a 3.5% surcharge on his
rent payment.
¶7 Plaintiff’s Consumer Fraud Act claim is premised on Yardi’s alleged violation of Visa’s
core rules and Visa product and service rules (Visa Rules). Plaintiff alleges that Yardi and Visa
entered into a merchant agreement that required Yardi’s compliance with the Visa Rules in
order for Yardi to accept payments using Visa credit cards. The Visa Rules authorize merchants
to assess a surcharge on Visa credit card transactions up to a maximum of 3%. Thus, Plaintiff
maintains that Yardi’s assessment of a 3.5% fee on credit transactions violated the Visa Rules.
¶8 Plaintiff maintains that Yardi’s violation of the 3% cap on surcharges was both deceptive
and unfair within the meaning of the Consumer Fraud Act. First, plaintiff alleges that Yardi
acted deceptively where it implicitly represented that it is authorized to charge the 3.5%
surcharge despite the 3% cap in the Visa Rules. Although Yardi disclosed that payment by
card would involve a 3.5% surcharge, it made no reference to the Visa Rules or their 3% cap
on surcharges. Second, plaintiff summarily alleges that the surcharges were unfair and
oppressive because consumers were substantially injured when they were charged amounts
beyond what the Visa Rules authorized. In the briefs, plaintiff argues that the surcharge is
unfair and oppressive because cash-poor consumers may lack the ability to opt into the fee-
free autopay option and thus may be forced to pay an “unauthorized” 3.5% surcharge.
¶9 In March 2024, defendant moved to dismiss pursuant to section 2-615 of the Code of Civil
Procedure (735 ILCS 5/2-615 (West 2024)), arguing that plaintiff’s complaint failed to state a
claim under the Consumer Fraud Act as a matter of law and consequently that plaintiff’s unjust
enrichment claim failed. In brief, defendant argued that (1) the 3.5% surcharge was disclosed
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and the nondisclosure of the Visa Rules does not constitute “deceptive conduct,” (2) the
surcharge was not “unfair” where the payment platform disclosed an alternative, fee-free
option by which plaintiff could have paid his rent, and (3) plaintiff may not bring a Consumer
Fraud Act claim based solely upon Yardi’s alleged breach of contract with a third party (Visa).
¶ 10 The trial court dismissed the consumer fraud claim with prejudice, finding, as a matter of
law, that plaintiff could not allege that defendant acted unfairly or deceptively where the fee
was disclosed in advance of the transaction and where plaintiff could have avoided paying the
fee by opting to pay using a fee-free option. For the same reasons, the court found that plaintiff
could not maintain an unjust enrichment claim. The trial court further noted that the alleged
violation of the Visa Rules was “immaterial” to its decision to dismiss.
¶ 11 This appeal followed.
¶ 12 II. ANALYSIS
¶ 13 On appeal, plaintiff argues that the trial court erred in finding that his Consumer Fraud Act
and unjust enrichment claims failed as a matter of law.
¶ 14 A motion to dismiss under section 2-615 of the Code of Civil Procedure challenges the
legal sufficiency of the pleadings. Omega Demolition Corp. v. Illinois State Toll Highway
Authority, 2022 IL App (1st) 210158, ¶ 36. A section 2-615 motion asks whether, assuming all
well-pleaded facts in the complaint are true and drawing all reasonable inferences in the
plaintiff’s favor, the complaint states a legally recognized cause of action. Id.
¶ 15 “[R]eview of a trial court’s dismissal of a complaint pursuant to section 2-615 of the Code
is de novo.” Hulsh v. Hulsh, 2025 IL 130931, ¶ 13. “We may affirm on any basis appearing in
the record, whether or not the trial court relied on that basis and whether or not the trial court’s
reasoning was correct.” Jackson v. Hehner, 2021 IL App (1st) 192411, ¶ 27.
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¶ 16 The Consumer Fraud Act “protect[s] consumers, borrowers, and business persons against
fraud, unfair methods of competition, and other unfair and deceptive business practices.”
McIntosh v. Walgreens Boots Alliance, Inc., 2019 IL 123626, ¶ 20. The Act declares unlawful
“[u]nfair methods of competition and unfair or deceptive acts or practices,
including but not limited to the use or employment of any deception, fraud,
false pretense, false promise, misrepresentation or the concealment,
suppression or omission of any material fact, with intent that others rely
upon the concealment, suppression or omission of such material fact *** in
the conduct of any trade or commerce.” 815 ILCS 505/2 (West 2024).
¶ 17 “Under the Consumer Fraud Act, the plaintiff must allege (i) the defendant engaged in a
deceptive act or practice, (ii) intending that the plaintiff rely on the deception or practice,
(iii) which occurs in the course of conduct involving trade or commerce, (iv) causing actual
damage to the plaintiff, (v) proximately caused by the deception.” Ash v. PSP Distribution,
LLC, 2023 IL App (1st) 220151, ¶ 23. Unlike common-law fraud, plaintiffs need not show
actual reliance under the Consumer Fraud Act. Id. ¶ 27.
¶ 18 In determining whether a practice is unfair, courts consider factors including “(1) whether
the practice offends public policy; (2) whether it is immoral, unethical, oppressive, or
unscrupulous; (3) whether it causes substantial injury to consumers.” Robinson v. Toyota
Motor Credit Corp., 201 Ill. 2d 403, 417-18 (2002). Not all three criteria need to be satisfied
for a court to find that a practice is unfair; instead, a court may consider the extent to which
one or more factors is met. Id. at 418-19.
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¶ 19 A Consumer Fraud Act claim must be pled with the same particularity and specificity as
that required under common law fraud. Connick v. Suzuki Motor Co., 174 Ill. 2d 482, 501
(1996).
¶ 20 A. Plaintiff Cannot Premise Consumer Fraud Claim on an Alleged Breach of a Third-
Party Contract
¶ 21 Plaintiff’s consumer fraud claim fails because it relies solely on the alleged violation of a
third-party contract. Both wrongs asserted under the Consumer Fraud Act—deceptive conduct
and unfairness—boil down to a breach of contract: Yardi’s alleged violation of the Visa Rules.
The arguments that Yardi’s conduct was deceptive or unfair rely on the assumption that the
breach itself was injurious to the consumer. However, plaintiff offers little to no explanation
as to how Yardi’s imposition of a 3.5% surcharge was unfair or deceptive outside of it not
being authorized under Yardi’s third-party contract with Visa.
¶ 22 With respect to the deceptive conduct charge, plaintiff concedes that the surcharge was
disclosed prior to the transaction. Plaintiff therefore structures the deception claim around
defendant’s failure to disclose that the surcharges were unauthorized under the Visa Rules. In
other words, plaintiff asserts that defendant acted deceptively by not disclosing that the
surcharges issued would breach its agreement with Visa.
¶ 23 With respect to unfairness, plaintiff takes for granted that the breach of the Visa Rules is
unfair to consumers. Plaintiff does not hazard an argument that the fees were excessive on their
own or otherwise contrary to law; he only asserts that the fees exceeded the rate permitted
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under the Visa Rules. 1 As will be addressed below, plaintiff’s other unfairness argument, that
the surcharges were oppressive because certain consumers would not be able to opt for the fee-
free option, also derive from the premise that the fees were unauthorized or inherently unfair.
¶ 24 Each arm of plaintiff’s consumer fraud claim is thus premised on a purported breach of
contract. In essence, plaintiff has brought a breach of contract claim in the guise of a statutory
Consumer Fraud Act claim.
¶ 25 While Illinois courts have not addressed whether breaches of third-party contracts are
actionable under the Consumer Fraud Act, it is well recognized under that “[a] breach of
contractual promise, without more, is not actionable under the Consumer Fraud Act.” Avery v.
State Farm Mutual Automobile Insurance Co., 216 Ill. 2d 100, 169 (2005); see also American
Airlines, Inc. v. Wolens, 513 U.S. 219, 233 (1995); Golembiewski v. Hallberg Insurance
Agency, Inc., 262 Ill. App. 3d 1082, 1093 (1994). “[T]he Consumer Fraud Act was not intended
to apply to every contract dispute or to supplement every breach of contract claim with a
redundant remedy.” Zankle v. Queen Anne Landscaping, 311 Ill. App. 3d 308, 312 (2000).
¶ 26 We do not believe that it makes any difference that this matter involves a third-party
contract instead of a direct contract between plaintiff and defendant. The principle that a breach
of contract, in itself, cannot sustain a cause of action under the Consumer Fraud Act applies
with equal force to third-party contracts. Certain federal courts have also reached this
conclusion. In Brockland v. Roundy’s Illinois, LLC, the Northern District of Illinois ruled that
a breach of the Visa Rules by defendant grocery stores did not, on its own, give rise to a
1 We do not presume the 3.5% fees are inherently unfair as transaction fees in the absence of any argument to that effect and where plaintiff acknowledges that other credit card companies, such as Mastercard, allow up to a 4% surcharge. See Compl. ¶ 11.
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Consumer Fraud Act claim. No. 21-cv-5332, 2022 WL 17082542, at *2 (N.D. Ill. Nov. 18,
2022) (“[P]laintiff does not adequately explain how the absence of a law precludes defendant
from charging [cash-back] fees. Therefore, this is fundamentally a question about whether
defendant breached its contract with Visa *** which is not actionable under the [Consumer
Fraud Act].”).
¶ 27 Plaintiff submits that Brockland was wrongly decided and that the principle that a breach
of contract will not give rise to a Consumer Fraud Act claim does not apply where a plaintiff
lacks contractual remedies. The principle tamps down on “redundant” statutory remedies
where the litigant has relief governed by a contract or where the litigant could pursue a
common-law breach of contract claim. See, e.g., Avery, 216 Ill. 2d at 169 (“It is settled that the
Consumer Fraud Act was not intended to apply to every contract dispute or to supplement
every breach of contract claim ***.” (Internal quotation marks omitted.)); see also
Golembiewski, 262 Ill. App. 3d at 1093; Zankle, 311 Ill. App. 3d at 312. Because plaintiff lacks
a contractual remedy for defendant’s breach of the Visa Rules, plaintiff believes that he should
be permitted to bring his claim under the Consumer Fraud Act. 2
¶ 28 We do not agree. Whereas it is true that the principle prevents a plaintiff from bringing a
Consumer Fraud Act claim where he has an action for breach of contract, we do not believe
that the Consumer Fraud Act provides a statutory cause of action for a contractual breach that
a litigant could not pursue in a common-law breach of contract action. Just because plaintiff
2 We note that defendant asks us to consider a provision of the Visa Rules that disclaims the conferral of rights, privileges, or claims under the Rules to third parties. Defendant suggests that we may consider this provision because plaintiff incorporated it by including, and relying upon, a hyperlink to the Rules in his complaint. The contract itself, however, is not appended to the complaint as an exhibit. We decline to determine whether the hyperlink incorporated the contract as an exhibit that may be considered on a section 2-615 motion to dismiss. We note, however, that both parties agree that plaintiff is not a party to the contract and cannot sue for breach of it.
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cannot bring a breach of contract does not mean that he may seek to vindicate contractual rights
or obligations under the Consumer Fraud Act. Instead, plaintiff’s inability to pursue the claim
as a breach of contract calls into question plaintiff’s right to seek relief for those breaches at
all.
¶ 29 The pleadings place plaintiff in a bind. If plaintiff were able to pursue the claim as a breach
of contract, e.g., as an intended third-party beneficiary, then the Consumer Fraud Act claim
would fail because plaintiff could pursue contractual remedies. Plaintiff does not allege
consumers are intended third-party beneficiaries of any agreement between Yardi and Visa,
and plaintiff’s argument implicitly concedes that they are not. Indeed, plaintiff’s argument that
he may bring a Consumer Fraud Act claim is premised on his inability to bring a breach of
contract claim. On the other hand, if plaintiff lacks a contractual remedy—if he lacks
enforceable rights under the contract—then plaintiff fails to explain how he derives an
actionable injury based solely on the breach of that contract. Third-party, incidental
beneficiaries “have no contractual rights or standing to enforce a contract’s terms.”
Harleysville Insurance Co. v. Mohr Architecture, Inc., 2021 IL App (1st) 192427, ¶ 31; see
also Martis v. Grinnell Mutual Reinsurance Co., 388 Ill. App. 3d 1017, 1024 (2009) (finding
plaintiff was not a third-party beneficiary of a contract, so he had “no right to enforce it”).
Plaintiff’s action assumes an interest in the 3% surcharge cap, though he admits that he is not
a party to the contract and has no way to enforce it directly. 3
3 To the extent that plaintiff would seek to enforce Visa’s Rules, we note that consumers may submit complaints to Visa for the violations of the Rules and that Visa may seek to rectify those violations directly.
9 No. 1-24-2062
¶ 30 On a similar posture, the Northern District of California has dismissed an action for breach
of the Visa Rules brought under a consumer fraud statute, finding that merely identifying a
breach fails to establish wrongfulness or unfairness. The court stated:
“Although Williams alleges that Visa enforces the Visa Rules unevenly, the Rules were
not enacted for Williams’s benefit (or for the benefit of consumers generally), as the Court
has already held. Moreover, Visa is not required to have any policy regarding debit card
surcharges. When merchants follow the policy Visa does have, or when Visa enforces it,
Williams receives a benefit he otherwise would not. Thus, there is no consumer injury
against which to balance Visa’s reasons, justifications or motives.” (Emphasis in original.)
Williams v. Visa, Inc., No. 24-cv-08708, 2025 WL 1518044, at *8 (N.D. Cal. May 28,
2025).
¶ 31 The California court applied this reasoning to the unjust enrichment claim as well. Id. at
*5 (“Visa’s retention of a portion of the debit surcharge can be wrongful only if it had a duty
to Williams not to permit such charges.”).
¶ 32 We find this reasoning persuasive. The Visa Rules govern the rights and obligations of
Visa and participating merchants. Although compliance with or enforcement of the Rules may
incidentally benefit consumers, the Rules do not define the bounds of consumer fairness.
Instead, the Rules merely govern the relationship of Visa and third-party merchants that Visa
may, arguably, enforce or waive. See id. at *4 (Visa claims discretion not to enforce the terms
of the Rules).
¶ 33 Lacking an actionable interest under a third-party contract, a consumer cannot assert that
failure of a contracting party to comply with the terms of that contract constitutes unfairness
to the consumer. The third-party contract simply does not define the bounds of fairness. We
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wonder, for example, why a 3.5% surcharge would be any more fair to plaintiff if the Visa
Rules actually permitted a 3.5% surcharge? And is a 3.5% surcharge any more unfair to Visa
credit card users than Mastercard users simply because Visa’s rules set forth a 3% cap whereas
Mastercard allows a 4% surcharge? The terms of these contracts do not, on their own, define
what is fair to consumers.
¶ 34 Plaintiff contends that a breach of Visa’s rules alone can serve as the basis for a Consumer
Fraud Act claim, citing In re Michaels Stores Pin Pad Litigation, 830 F. Supp. 2d 518 (N.D.
Ill. 2011). In Michaels, the plaintiffs alleged that defendant stores failed to comply with Visa’s
global mandate, which required the use of tamper-resistant personal identification number
(PIN) pads among other security measures. Id. at 522. The court permitted the Consumer Fraud
Act claim to proceed, finding that defendant’s failure to comply with the security requirements
and the industry’s best practices unfairly exposed plaintiffs to the theft of their credit card
information. Id. at 526. The court further noted that defendant failed to promptly notify
customers. Id.
¶ 35 Setting aside that Michaels is a federal case and therefore not binding on this court,
plaintiff’s reliance on Michaels is misplaced. The unfairness to the consumers in Michaels was
not merely the breach of Visa’s rules. Instead, the unfairness—the substantial injury—was the
result of the failure of the stores to adequately secure the consumers’ credit card information.
The stores’ failure to comply with Visa’s global mandate, to comply with payment card
industry PIN security requirements, or otherwise to follow the industry’s best practices only
served to underline how the stores failed to adequately protect consumers. We disagree with
plaintiff’s suggestion that Michaels stands for the proposition that a breach of the Visa Rules,
on its own, constitutes an unfair practice.
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¶ 36 We believe that it is not enough to identify a breach of a contract or a third-party contract
to state a claim under the Consumer Fraud Act. A plaintiff must, at the very least, allege how
the conduct constituting the breach is unfair with respect to the consumer. See Demitro v.
General Motors Acceptance Corp., 388 Ill. App. 3d 15, 21 (2009) (action was “not a simple
breach of contract” where plaintiff alleged oppressive conduct that “sufficiently implicated
consumer protection concerns”); People ex rel. Hartigan v. Knecht Services, Inc., 216 Ill. App.
3d 843, 855-56 (1991); see also Zankle, 311 Ill. App. 3d at 313 (“[A] naked breach-of-contract
claim does not support a Consumer Fraud Act claim.”).
¶ 37 Plaintiff fails to plead anything more than a breach of contract by Yardi. Each of plaintiff’s
deception and unfairness arguments relies on the assumed premise that the breach of the Visa
Rules is itself injurious to consumers, but plaintiff never justifies this premise. Instead, plaintiff
glosses over the issue, asserting variously that the fees are “unauthorized,” “impermissible,”
“unlawful,” or in “violat[ion]” of the Visa Rules. Merely identifying a breach of contract
between Yardi and Visa fails to crystallize how said breach is “unfair” to an affected third-
party consumer. If plaintiff lacks the right to enforce the contract directly, we fail to see how
he can assert the breach as the injury for a Consumer Fraud Act claim. The fact that consumers
having to pay 3.5% rather than 3% surcharges on credit transactions may violate a third-party
contract does not, on its own, establish unfairness. We therefore find that plaintiff has failed to
state a claim under the Consumer Fraud Act.
¶ 38 We further agree with the trial court that the substance of plaintiff’s allegations fails to
support a claim of deceptive or unfair conduct.
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¶ 39 B. Plaintiff Has Not Pled a Deceptive Act
¶ 40 For conduct to be considered deceptive, “it must, at the very least, create the likelihood of
confusion or misunderstanding.” Aliano v. Ferriss, 2013 IL App (1st) 120242, ¶ 26.
¶ 41 “An omission or concealment of a material fact in the conduct of trade or commerce
constitutes consumer fraud.” Pappas v. Pella Corp., 363 Ill. App. 3d 795, 799 (2006).
However, “an omission is not actionable as fraud if it gives rise to ‘an incomplete’ as opposed
to an affirmatively ‘false impression.’ ” Ash, 2023 IL App (1st) 220151, ¶ 33 (quoting Phillips
v. DePaul University, 2014 IL App (1st) 122817, ¶ 40).
¶ 42 At the outset, there is no dispute that the 3.5% surcharge was disclosed prior to plaintiff
paying his rent by credit card. There is no allegation that the amount of the surcharge or its
purpose was misrepresented to plaintiff. Instead, plaintiff’s argument is that the disclosure was
deceptive because it either misrepresented or omitted the fact that the Visa Rules only
authorized a 3% surcharge. Plaintiff claims that he relied on the implied representation that the
3.5% surcharge was authorized and that he would not have paid the surcharge had he been
aware that it was not permitted under the Visa Rules.
¶ 43 But this simply restates the breach of contract claim: the alleged deception is that defendant
did not disclose that the 3.5% surcharge would constitute a breach of the Visa Rules. Illinois
courts reject attempts to plead breaches of contract as deceptive acts under the Consumer Fraud
Act: “We believe that a ‘deceptive act or practice’ involves more than the mere fact that a
defendant promised something and then failed to do it. That type of ‘misrepresentation’ occurs
every time a defendant breaches a contract.” Zankle, 311 Ill. App. 3d at 312. “Were our courts
to accept plaintiff’s assertion that promises that go unfulfilled are actionable under the
Consumer Fraud Act, consumer plaintiffs could convert any suit for breach of contract into a
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consumer fraud action.” Id. Plaintiff’s deception charge attempts to bootstrap a contract claim
under the Consumer Fraud Act, which would be improper for the reasons already stated.
¶ 44 The deception argument is also deficient because the failure to disclose that the 3.5%
surcharge exceeded the 3% surcharge permitted by the Visa Rules was not deceptive. Yardi’s
disclosure of the 3.5% surcharge is not deceptive because it does not make any affirmative or
implicit representation relating to its contract obligations with respect to the Visa Rules. The
disclosure simply informs the consumer of the payment options available and the consequences
of electing to pay rent by credit card. We do not find there to be an element of deception
contained in the nondisclosure of the 3% cap contained in the Visa Rules.
¶ 45 We distinguish this disclosure from plaintiff’s case, Bernhauser v. Glen Ellyn Dodge, 288
Ill. App. 3d 984, 986 (1997), where the Second District found a car dealership’s
communication designating disclosed fees as “Amounts Paid to Others for You” misleading
where the dealership actually pocketed the money paid. In Bernhauser, the language of the
communication clearly implied that amounts paid toward these fees were for pass-through
costs. Id. The communication deceptively prevented the consumers from understanding what
they were actually paying for and why. In the instant case, however, there is no implied or
actual representation that the surcharges complied with an unrelated contract between Yardi
and Visa.
¶ 46 Nor is there any express requirement under the Consumer Fraud Act that merchants must
disclose to consumers the terms of their contracts with credit card companies or, for that matter,
their contracts with any third parties. To the extent that the legislature believes that the terms
of credit card merchant agreements implicate consumer fairness issues or that their disclosure
is necessary to protect consumers, it would be the legislature’s prerogative to clarify that. As
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written, however, the Consumer Fraud Act creates no duty for merchants to disclose the terms
of contracts they have with third parties, and we decline to read such a duty into the statute.
¶ 47 We further agree with defendant’s gloss that finding an implied, actionable representation
in Yardi’s disclosure would have far-reaching unanticipated consequences. In principle,
plaintiff’s theory would give consumers actionable rights under contracts they are not party to
even where a disclosure to that consumer does not make any representation as to the third-
party contract. In such cases, the charge of deception is too attenuated to be meaningful to a
consumer, especially since the consumer lacks any enforceable right under the third-party
contract.
¶ 48 Lastly, we note that Yardi represents the surcharge as a “convenience fee.” The parties do
not elaborate on the substance of this representation—whether the fee implies a pass-through
transactional cost passed onto the consumer or whether the fee is the price the processor or
landlord places on extending the privilege of an alternative payment option. Plaintiff
equivocates, referring in the complaint to language in Yardi’s representation that suggests the
surcharges are pass-through fees, while also alleging that the surcharges are a “profit center”
for Yardi. Ultimately, we do not find that the representation of a convenience fee to be
affirmatively deceptive in this case. Plaintiff has not alleged that Yardi misrepresented what
the convenience fee was for; plaintiff only alleges that Yardi misrepresented that the fee was
authorized. We further note that the “convenience fees” label, as well as Yardi’s disclosure
that the fee covers “banks fees, Yardi fees, and processing network fees,” flexibly entails that
Yardi receives amounts exceeding the strict transaction costs of processing the tenant’s
payment.
15 No. 1-24-2062
¶ 49 While there is nothing illegal about a payment processor or a landlord pricing in a profit
for themselves into a convenience fee attached to a payment method—a “convenience fee”
describes the price set on the “convenience” of a privilege extended to a consumer—we
question the propriety of merchants or businesses skimming profit off the top of junk fees that
represent the cost of neither the transaction nor the underlying good or service. Whereas these
fees may not be legally deceptive, we are receptive to the plaintiff’s argument that such fees
may, in some circumstances, be exploitative. Clearer and more precise disclosures about how
such fees are allocated—to what and to whom—would promote some much-needed consumer
transparency and better protect consumers.
¶ 50 C. Plaintiff’s Allegations Do Not Support Consumer Unfairness or Oppressive Conduct
¶ 51 As has been established, plaintiff cannot sustain a consumer fraud claim based solely on a
breach of contract. Plaintiff has not explained how the breach itself is unfair to consumers, nor
has plaintiff explained how the imposition of a 3.5% surcharge on Visa credit transactions is
unfair. Each of plaintiff’s other glosses on unfairness inevitably falls back on the presumption
that the breach or 3.5% surcharge is unfair. We consider plaintiff’s remaining argument that
Yardi’s surcharges are oppressive.
¶ 52 “[C]harging an unconscionably high price generally is insufficient to establish a claim for
unfairness under the Consumer Fraud Act. [Citation.] Rather, the defendant’s conduct must
violate public policy, be so oppressive as to leave the consumer with little alternative but to
submit, and injure the consumer.” Saunders v. Michigan Avenue National Bank, 278 Ill. App.
3d 307, 313-14 (1996) (“While Saunders has alleged an unconscionably high fee, this
allegation alone is not enough to establish unfairness. Specifically, we find a total absence of
the type of oppressiveness and lack of meaningful choice necessary to establish unfairness.”).
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¶ 53 Plaintiff asserts that the 3.5% surcharge for credit card payments is unfair, despite the fee-
free autopay alternative, because some tenants lack sufficient funds to pay their rent in cash.
Plaintiff suggests that defendant gives these illiquid tenants little choice but to submit to the
“impermissible” 3.5% surcharge. Plaintiff therefore maintains that the practice is unfair
because it exploits tenants who are unable to pay their rent in full.
¶ 54 While we appreciate the unfortunate reality that some market practices will inevitably
affect poorer consumers more harshly, plaintiff’s argument does not save his Consumer Fraud
Act claim for several reasons. First, and most critically, this argument still relies on the
unsupported assumption that the 3.5% surcharges, the alleged breach, are inherently unfair to
the consumer. Limiting a consumer to a single option is not oppressive unless the sole option
is unfair. For example, one would not say that a landlord’s decision to only accept rent
payments in cash is “oppressive” without more. The major premise of plaintiff’s argument is
that consumers are forced into an unfair option. Without an explanation as to how the 3.5%
surcharges are unfair on their own, plaintiff has failed to explain how a limitation of consumer
options in practice constitutes unfairness.
¶ 55 Second, we do not find that Yardi’s options were oppressive. A fee is not oppressive where
a consumer has a meaningful alternative. See Saunders, 278 Ill. App. 3d at 314. Yardi offers
tenants a fee-free autopay option through which they may make the payments using a bank
account. Consumers may avoid the surcharges imposed for payment via credit card by opting
for the free alternative. Yardi has offered meaningful alternatives even if certain consumers
are not equipped to take advantage of those alternatives. As plaintiff concedes, landlords are
not required to accept rent payments by credit card. It is absurd, then, to suggest that Yardi acts
oppressively where it gives tenants the additional option of paying by credit because some
17 No. 1-24-2062
tenants lack the funds to pay their rent in full. Appreciating that tenants may suffer any number
of financial difficulties, we do not believe their lack of choice is the consequence of Yardi
depriving them of meaningful alternatives.
¶ 56 Ultimately, we agree with the lower court. The surcharges were not unfair or oppressive
where Yardi offered consumers meaningful, free alternative payment options.
¶ 57 D. Plaintiff’s Unjust Enrichment Claim Cannot Stand Alone
¶ 58 Unjust enrichment is not a separate cause of action that, standing alone, will justify an
action for recovery. Mulligan v. QVC, Inc., 382 Ill. App. 3d 620, 631 (2008). Instead, unjust
enrichment is “ ‘a condition that may be brought about by unlawful or improper conduct as
defined by law, such as fraud, duress, or undue influence.’ ” Gagnon v. Schickel, 2012 IL App
(1st) 120645, ¶ 25 (quoting Alliance Acceptance Co. v. Yale Insurance Agency, Inc., 271 Ill.
App. 3d 483, 492 (1995)).
¶ 59 “When an underlying claim of fraud, duress or undue influence is deficient, a claim for
unjust enrichment should also be dismissed.” Martis, 388 Ill. App. 3d at 1025 (affirming
dismissal of unjust enrichment claim where underlying Consumer Fraud Act claim was
properly dismissed); see also Ash, 2023 IL App (1st) 220151, ¶ 43.
¶ 60 Plaintiff’s unjust enrichment claim is predicated on the same underlying conduct as the
Consumer Fraud Act claim. Because the Consumer Fraud Act claim cannot stand, plaintiff’s
unjust enrichment claim was also properly dismissed.
¶ 61 III. CONCLUSION
¶ 62 For the reasons stated, we affirm the trial court’s order dismissing plaintiff’s Consumer
Fraud Act and unjust enrichment claims.
18 No. 1-24-2062
¶ 63 Affirmed.
19 No. 1-24-2062
Arcangel v. Yardi Systems, Inc., 2026 IL App (1st) 242062
Decision Under Review: Appeal from the Circuit Court of Cook County, No. 23-CH- 9957; the Hon. Cecilia Horan, Judge, presiding.
Attorneys Martin W. Jaszczuk, Margaret M. Schuchardt, and Akshay for Soman, of Jaszczuk P.C., and Matthew Peterson, of Consumer Appellant: Law Advocate, PLLC, both of Chicago, for appellant.
Attorneys Justin M. Penn, of Hinshaw & Culbertson LLP, of Chicago, and for Ryan D. Watstein, Benjamin D. Williams, and James M. Ruley, Appellee: of Watstein Terepka LLP, of Atlanta, Georgia, for appellee.