APAC Teleservices, Inc. v. McRae

985 F. Supp. 852, 1997 U.S. Dist. LEXIS 20331, 1997 WL 781685
CourtDistrict Court, N.D. Iowa
DecidedNovember 19, 1997
DocketC97-183-MJM
StatusPublished
Cited by6 cases

This text of 985 F. Supp. 852 (APAC Teleservices, Inc. v. McRae) is published on Counsel Stack Legal Research, covering District Court, N.D. Iowa primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
APAC Teleservices, Inc. v. McRae, 985 F. Supp. 852, 1997 U.S. Dist. LEXIS 20331, 1997 WL 781685 (N.D. Iowa 1997).

Opinion

OPINION AND ORDER ON PLAINTIFF’S MOTION FOR PRELIMINARY INJUNCTION

MELLOY, Chief Judge.

APAC Teleservices, Inc. (APAC) and Access Direct Telemarketing, Inc. (Access Direct) are competitors in the outsource telemarketing industry. In addition to outsource telemarketing, APAC also provides inbound telemarketing services. Access Direct does not currently have an inbound telemarketing operation, but it plans to have one soon. According to Access Direct’s Chief Executive Officer, Thomas Cardella, Access Direct had been searching for someone to head up its Inbound department for some time before it hired Shawn McRae as Vice-President in charge of Inbound Telemarketing operations. McRae was working for APAC before he left to take this position with Access Direct.

A simple way of explaining “outsource telemarketing” is that it means that one company makes telephone calls on behalf of another company to generate business. For instance, handling telesales for certain long-distance providers is an example of outsource telemarketing. On the flip side, “inbound telemarketing” means that a company receives incoming calls from customers on behalf of another company.' An example of inbound telemarketing is receiving and handling customer services inquiries for another company.

Shawn McRae began working as a technology consultant for APAC in late August or September of 1996. By October, he had moved to APAC’s office in Cedar Rapids, Iowa, where he worked in the Information Technology (IT) department as a consultant for a specific project called the “G-Prime Advanced Technology Platform Project for AT & T.” In January of 1997 he began working as a full-time APAC employee, continuing his work in the IT department as one of the head “architects” for the ATP Project for AT & T, and on another project using Computer Telephony Integration (CTI). When he became a full-time employee he signed a nondisclosure agreement, 1 and four *855 months later, in April of 1997, he signed a restrictive covenant which contained a non-competition agreement. In the beginning of September 1997, McRae left APAC to work for Access Direct.

Both McRae and Access Direct assert that McRae was hired into an operations position at Access Direct, where he will be Vice-President of Inbound Telemarketing. In contrast, APAC claims that McRae’s title as Vice-President of Inbound Telemarketing is a cover-up to hide the fact that his job at Access Direct is similar to what he did at APAC, and that Access Direct really hired McRae into a technological position as Chief Information Officer. Because APAC believes that neither McRae nor Access Direct are being forthright about the extent to which McRae’s new job is similar to his old job, and because APAC asserts that McRae was privy to APAC trade secrets that would be beneficial to Access Direct, APAC believes it inevitable that McRae will disclose APAC’s trade secrets to Access Direct.

APAC therefore alleges various breach of contract claims, including breach of a non-competition agreement and breach of á nondisclosure agreement, as well as violations of the Iowa Trade Secrets Act and tortious interference. APAC seeks a preliminary injunction to bar McRae from employment with Access Direct and to enforce the nondisclosure agreement.

At this stage, the sole issue before the Court is whether to grant the preliminary injunction.

Background

Companies like APAC, whose livelihood depends on their ability to link their technology with their clients’ technology (i.e., APAC’s ability to have its computers “talk to” its clients’ computers), must work to integrate their existing technology with their clients’ technology. One way to achieve this integration is to buy off-the-shelf products which will automatically allow the two systems to talk to each other. Another way is to customize the off-the-shelf products in order to tailor those products to more efficiently serve both companies’ needs.

When McRae worked at APAC, he was primarily responsible for two projects involving such integration. His main project was the Advanced Technology Platform (ATP) Project for AT & T. ATP is a personal-computer-based, windows-driven product that allows a telemarketer to broaden the scope of services that it can offer to its customers. What this basically means is that ATP uses an off-the-shelf, windows-driven product to help APAC’s technology work with, or talk to, AT & T’s technology. In order to do this, the off-the-shelf product must be modified so that it can do the best possible job getting the two systems to work together. McRae was an integral part of the ATP team. He was one of the lead architects in charge of designing necessary modifications to tailor the off-the-shelf products so that they could best serve AT & T’s needs. The ATP Project that McRae helped to develop for AT & T was for outbound telemarketing services.

McRae’s other project at APAC used Computer Telephony Integration (CTI), which is basically an interface that allows phone systems to talk with computer systems. For example, using the telephone to check the balance of a bank account is one kind of CTI: the customer places a telephone call, and that telephone call connects with a computer where bank account information is located. CTI allows computer systems to launch, transfer, route, or receive telephone calls. It also allows computer applications to receive and use data from telephone systems, such as caller-ID or punched-in numbers. CTI is capable of capturing and reporting the number, type, and results of calls received or launched. When McRae worked at APAC, he spent five or six weeks evaluating vendors, testing different off-the-shelf products, and participating in the selection of vendors for APAC’s CTI. This work was primarily geared toward inbound services.

*856 Most of McRae’s work at APAC had focused on these two information technology projects, the ATP and CTI, before he left to work for Access Direct.

As Vice-President of Inbound at Access Direct, McRae asserts that his job is radically different than what he was doing at APAC. At APAC he worked in the information technology department and was primarily focused on outbound telemarketing; at Access Direct, he works in an operations capacity focused exclusively on inbound telemarketing. At APAC he helped to select and adapt off-the-shelf products to meet the joint needs of APAC and APAC’s clients; at Access Direct he works with clients to decide what kinds of information the clients need to know and how Access Direct can best forecast their clients’ needs and provide information back to them. Instead of testing off-the-shelf products and tailoring those products to meet specific client’s needs, now all McRae has to do is to tell the IT department what the Inbound department needs to be able to do, and the IT department has sole responsibility to design the solution. 2 In addition, in his new job McRae will determine demographic locations, attendance policies, scheduling, financial budgets, and profit margins. He will also work with other departments, such as IT and human resources, to decide how the Inbound department is going to train its staff, and he will hire and fire employees.

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Cite This Page — Counsel Stack

Bluebook (online)
985 F. Supp. 852, 1997 U.S. Dist. LEXIS 20331, 1997 WL 781685, Counsel Stack Legal Research, https://law.counselstack.com/opinion/apac-teleservices-inc-v-mcrae-iand-1997.