Angela Expose v. Rouses Enterprises, LLC D/B/A Rouses Markets

CourtLouisiana Court of Appeal
DecidedMay 7, 2024
Docket2023-CA-0587
StatusPublished

This text of Angela Expose v. Rouses Enterprises, LLC D/B/A Rouses Markets (Angela Expose v. Rouses Enterprises, LLC D/B/A Rouses Markets) is published on Counsel Stack Legal Research, covering Louisiana Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Angela Expose v. Rouses Enterprises, LLC D/B/A Rouses Markets, (La. Ct. App. 2024).

Opinion

ANGELA EXPOSE * NO. 2023-CA-0587

VERSUS * COURT OF APPEAL ROUSES ENTERPRISES, LLC * D/B/A ROUSES MARKETS FOURTH CIRCUIT * STATE OF LOUISIANA *******

APPEAL FROM FIRST CITY COURT OF NEW ORLEANS NO. 2019-09741, SECTION “A” Honorable Monique G. Morial, Judge ****** Judge Joy Cossich Lobrano ****** (Court composed of Judge Joy Cossich Lobrano, Judge Paula A. Brown, Judge Tiffany Gautier Chase)

Vincent R. Arnona Donald L. Rose, III Toni R. Arnona ARNONA ROSE, LLC 1130 Tchoupitoulas St. New Orleans, LA 70130

COUNSEL FOR PLAINTIFF/APPELLEE

Kenneth J. Deroche, Jr. BERNARD, CASSISA, ELLIOTT & DAVIS 3838 North Causeway Blvd., Suite 3050 Metairie, LA 70002-8357

COUNSEL FOR DEFENDANT/APPELLANT

AFFIRMED

MAY 7, 2024 JCL This is a tort claim. Defendant/appellant, Rouse’s Enterprises, LLC

PAB (“Rouses”), appeals the June 14, 2023 judgment of the city court, which awarded

TGC damages to plaintiff/appellee, Angela Expose (“Expose”). For the reasons that

follow, we affirm.

FACTS AND PROCEDURAL HISTORY

This litigation arises from a slip and fall accident at a Rouses supermarket,

located on Carrollton Avenue in New Orleans, Louisiana. Expose alleges that, on

or about September 14, 2019, she was purchasing groceries at Rouses when she

slipped on a green pepper, which was left on the floor of the checkout line, and

fell, sustaining personal injuries. On November 25, 2019, Expose filed a petition

for damages against Rouses. On January 25, 2023, the city court granted partial

summary judgment in favor of Rouses, finding that Rouses did not create the

condition of its floor that caused Expose’s fall. The city court found, however, that

a genuine issue of material fact remained as to whether Rouses had constructive

notice of the condition at issue.

1 A bench trial on the remaining issues proceeded on April 26, 2023. The

parties jointly introduced the store’s security video footage, which depicted the

pepper falling from a customer’s basket to the floor of the checkout area; Expose’s

accident; and views of the checkout area in the intervening time between these

events, which lasted fifteen minutes and forty seconds. No Rouses floor care logs

were introduced, corresponding to any inspections or cleaning of the store floor on

the morning of the accident. The only witnesses to testify at trial were Expose and

Rouses store director, Robert Van Vranken (“Van Vranken”). Dachel Roberts

(“Roberts”), who was the Rouses cashier for the checkout aisle where Expose fell,

did not testify.

Expose testified that on the morning of her accident, the store was full of

customers, and there were one or two customers in front of her in the checkout

line. Upon reaching the register counter, she placed a few items on the counter and

pushed her basket forward, when she slipped and fell on the floor. After she fell,

she saw the green pepper on which she slipped, which looked like it had been

crushed when she stepped on it. She did not see the pepper on the floor before she

stepped on it, and she did not know how the pepper came to be on the floor. She

was unaware whether any Rouses employee knew of the pepper’s presence on the

floor before she fell.

Van Vranken testified that he had been a store director at Rouses for seven

years. He did not witness Expose’s accident. He identified accident reports that he,

Expose, and the cashier, Roberts, completed after the accident. He also identified a

2 written Rouses’ floor care policy, which he testified was in effect at the time of

Expose’s accident. He explained that that, under the policy, “[a]ny time you see

something that may have fallen …, it is your responsibility as an employee to stop

and then find somebody to assist them until it’s cleaned up.” Rouses expects

employees to look for hazards and debris on the floor as they go about their normal

duties. He testified that a floor care clerk is responsible for “servicing the floors,

sweeping, picking up debris” and, secondarily, cleaning the bathrooms. A floor

care clerk’s full inspection of the entire store would take one hour. Store managers

also “monitor the floors on a regular basis, pretty much all day.” Cashiers’

responsibilities for floor care include reviewing their lanes on a “periodic basis.” If

they see fallen items or spills, they are required to call a floor care clerk or turn on

their light for a manager, and the manager will call a floor care clerk. Van Vranken

explained that when cashiers are not checking out customers, they should be

standing at the front of their registers “spotting the dot.” Spotting the dot means

standing at the front of the register and inspecting the lane, part of which is looking

out for debris or other hazards in the checkout aisle. According to Van Vranken,

the written floor care policy has no specific requirements for checkout aisle

inspection, but the policy applies to the entire store.

At the time of Expose’s accident, Rouses kept three different floor care logs:

one for floor cleaning, one for the manager on duty, and one for produce. An

electronic log was also kept to synchronize the timing of the paper logs to a badge

scanner. As part of the daily procedure to close the store, logs were gathered,

3 scanned, and sent to Rouses’ office. Van Vranken was unaware of any occasion on

which this procedure was not followed, and he could not explain the absence of

any floor care logs for the morning of the accident.

During his testimony, Van Vranken viewed the store footage of the accident.

Based on his view of the footage, Roberts was checking out customers “pretty

much” the entire time while the pepper was on the floor. He did not see on the

video any Rouses employee passing through the checkout aisle while the pepper

was on the floor. Van Vranken observed on the video, approximately 25 seconds

before Expose entered the aisle, Roberts checking and touching a cellular watch on

her wrist. No customers were visible in the aisle, and Van Vranken admitted that

this moment “could have been” a good opportunity for Roberts to spot the dot

instead of playing with her watch. Van Vranken further testified that, if Roberts

had spotted the dot, she could have seen the pepper. On a second review of the

same video, Van Vranken noted what he believed to be the front of Expose’s

shopping cart entering the aisle. Van Vranken stated that he would not expect a

cashier to spot the dot if a customer was in the aisle.

Van Vranken testified that employee use of cell phones and ear buds while

on the clock violates the Rouses employee handbook. He stated that texting from a

watch was not a violation of the store’s cell phone policy. He agreed, however, that

texting from a watch could distract an employee from paying attention to

customers.

4 Van Vranken also viewed footage from earlier in the morning before the

pepper fell to the ground, wherein Roberts left her register. Van Vranken testified

that he assumed she was spotting the dot at those intervals, based on the direction

in which she was walking. No video footage visibly showed Roberts spotting the

dot.

At the conclusion of the trial, the city court took the matter under

advisement.

On June 14, 2023, the city court rendered judgment in favor of Expose,

awarding $6,500.00 in general damages and $5,001.50 in special damages, for a

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Angela Expose v. Rouses Enterprises, LLC D/B/A Rouses Markets, Counsel Stack Legal Research, https://law.counselstack.com/opinion/angela-expose-v-rouses-enterprises-llc-dba-rouses-markets-lactapp-2024.