Alert Holdings, Inc. v. Interstate Protective Services, Inc. (In Re Alert Holdings Inc.)

148 B.R. 194, 28 Collier Bankr. Cas. 2d 56, 1992 Bankr. LEXIS 1957, 1992 WL 374001
CourtUnited States Bankruptcy Court, S.D. New York
DecidedDecember 15, 1992
Docket18-23807
StatusPublished
Cited by32 cases

This text of 148 B.R. 194 (Alert Holdings, Inc. v. Interstate Protective Services, Inc. (In Re Alert Holdings Inc.)) is published on Counsel Stack Legal Research, covering United States Bankruptcy Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Alert Holdings, Inc. v. Interstate Protective Services, Inc. (In Re Alert Holdings Inc.), 148 B.R. 194, 28 Collier Bankr. Cas. 2d 56, 1992 Bankr. LEXIS 1957, 1992 WL 374001 (N.Y. 1992).

Opinion

OPINION ON MOTION FOR PRELIMINARY INJUNCTION

TINA L. BROZMAN, Bankruptcy Judge.

The apparent connivery in the alarm monitoring business is remarkable and is said by these debtors, which sell, lease and monitor residential and commercial alarm systems, to truly plague their operations. The debtors, Alert Holdings, Inc., The Alert Centre, Inc., Alert Income Partners III, Ltd., and Alert Income Partners IV, Ltd. (collectively, Alert), seek preliminary injunctive relief to prevent the defendants, Interstate Protective Services, Inc. (Interstate), Raymond S. Campo, Tri-Tech Securities, Inc. (Tri-Tech), and the A.C.A. Group, Inc. (ACA), from surreptitiously stealing, through false claims and advertising, accounts which the defendants previously sold to Alert. 1

I.

Different debtors perform different aspects of Alert’s business. Alert Holdings, Inc. (Holdings) owns The Alert Centre, Inc. (Centre), an operating company which provides remote electronic monitoring services for business and residential security systems, acquires service contracts for alarm monitoring and leases security systems in homes and businesses. Centre monitors incoming signals from the alarm systems, identifies the nature of the emergency signal and then communicates with the appropriate responding party (fire department, police, etc.).

Through certain subsidiaries, Holdings syndicated a number of partnerships including Alert Income Partners III, Ltd. (AIP III) and Alert Income Partners IV, Ltd. (AIP IV). The partnership debtors acquire alarm accounts by assignment and otherwise, and retain Centre to provide monitoring and administrative services for these accounts pursuant to certain acquisition and monitoring agreements. Each customer pays a monthly monitoring fee to Centre. Centre remits the fees to whichever partnership debtor owns that particular account. The partnership debtors then pay Centre monthly fees for its services.

From October 1989 through May 1991, AIP III and AIP IV purchased 5,489 accounts from Emergency Response Network, Inc. (ERN) for approximately $4.09 million. During that same period, AIP III purchased 378 accounts from Tri-Tech for approximately $238,000. At the times of the purchases, James Garbarino was the president of ERN and Raymond Campo was the president of Tri-Tech. (Campo is also a principal of Interstate, although his precise position is not clear from the record.) AIP III and AIP IV purchased these *198 accounts through “Alarm Account Purchase Agreements” which contained provisions prohibiting the respective sellers from soliciting or competing for the accounts being sold. Such provisions provided in pertinent part that:

Seller [and James R. Garbarino] shall not in any manner, directly or indirectly, solicit, interfere, compete or take any other action which is designed, intended, or might be reasonably anticipated to have the effect of adversely affecting the Buyer’s interest in any Alarm Account or discourage customers or subscribers related to the Alarm Accounts from maintaining the same business relationships with Buyer after the date of this Agreement as were maintained with Seller [and James R. Garbarino] prior to the date of this Agreement ...

The monitoring contracts which Alert purchased from ERN and Tri-Tech have specific periods of duration and are not terminable at will. Typically, they obligate the monitoring company, now, Alert, and customers to perform for periods of one, three, or five years; the contract is renewed automatically unless the customer cancels at the end of a period. Most of the contracts purchased from ERN and TriTech have not expired.

On December 12, 1991, certain of the Alert entities filed voluntary petitions for relief under Chapter 11 of the Bankruptcy Code; about a month later, the partnership debtors, including AIP III and IV, filed their own petitions. The day before the first of the Alert petitions was filed, defendant Interstate was incorporated in New York. Interstate, through Campo, thereafter mounted a campaign designed to solicit the customer accounts that ERN had previously sold to Alert. Just how Interstate and Campo obtained access to the customer list for accounts sold to Alert by ERN is not entirely clear from the record, but it would seem that the information must have emanated from ERN and/or Garbarino. Beginning on January 8, 1992, through targeted mailings and phone calls, Interstate began communicating with Alert's customers and notifying them that Interstate would now be servicing their alarm systems. See, e.g., Frank Aff. Exhibit 5. With mass mailings and telephone solicitations, Interstate representatives created the erroneous impression that Alert may be going out of business, is understaffed, is unable to properly monitor the majority of its accounts, had abandoned other accounts, and that AT & T, for which Interstate is an authorized dealer, had “authorized” Interstate to assume Alert’s accounts. A few examples may be found in the affidavits of customers Wilmer Hun-sicker (was told that Alert was going out of business and that AT & T had designated Interstate to service his account); Karen Smeltzer (was told that Alert was closing its doors because of a pending lawsuit and therefore Interstate would thereafter be servicing her account); Darlene Ellis (who received correspondence and a telephone call from Interstate representatives who sought both to send her documents showing Alert’s alleged fraudulent practices, as well as to set up a service appointment to switch her service to Interstate); and Curtis Lemuell (who was told by Interstate representatives that Alert was going out of business and being taken over by Interstate).

Interstate, in its response, does not deny that it utilized this type of advertising, which was patently deceptive, in soliciting Alert’s customers. Rather, Interstate argues that the statements it made were mere marketing tools through which Interstate would “carve out a niche for itself.” See Interstate Memorandum of Law in Opposition to Plaintiff’s Motion for Summary Judgment at 3. To the substantiated charge that some of Alert’s customers were uncomfortable with the high pressure tactics employed by Interstate, Interstate suggests that those customers who balked at Interstate’s representatives coming to their homes could simply have “called the police to have the Interstate representatives removed.” Id. at 4. Finally, Interstate claims that it solicited Alert’s customers solely because of concern for the customers’ safety in light of the number of complaints registered by Alert customers concerning the quality of the service they *199 had received while customers of Alert. This is highly questionable, however; the majority of customer complaints centered on system breakdowns, which breakdowns were the responsibility of ERN, not Alert, pursuant to Maintenance Agreements it entered into with Alert.

Not too surprisingly, these solicitations bore heavy fruit. Alert calculates that, as of April 10, 1992, it had lost approximately 2,198 of its Alert/ERN accounts. Unwary Alert customers who believed what they had been told invited Interstate representatives into their homes to disconnect Alert’s monitoring equipment and “chip-change” these accounts to Interstate. These customers thereafter started receiving duplicate billings from Alert and Interstate.

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Cite This Page — Counsel Stack

Bluebook (online)
148 B.R. 194, 28 Collier Bankr. Cas. 2d 56, 1992 Bankr. LEXIS 1957, 1992 WL 374001, Counsel Stack Legal Research, https://law.counselstack.com/opinion/alert-holdings-inc-v-interstate-protective-services-inc-in-re-alert-nysb-1992.