14 CFR § 260.9

14 CFR · Aeronautics and Space

§ 260.9 — Notification to consumers.

14 CFR § 260.9

TitleTitle 14: Aeronautics and Space PartPart 260: Refunds for Airline Fare and Ancillary Service Fees

SourceeCFR (current through Mar 10, 2026)

This text of 14 C.F.R. § 260.9 (Notification to consumers.) is published on Counsel Stack Legal Research, covering United States primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

14 C.F.R. § 260.9 (2026).

Text

§ 260.9 Notification to consumers.

(a)Upon the occurrence of a flight cancellation or a significant delay or change, a covered carrier must timely notify affected consumers about the cancellation or significant delay or change, and the information relating to any alternative to refund as provided in § 260.6(c).

(b)Covered air carriers must ensure that their passenger notification systems notify passengers owed a refund pursuant to § 260.6(a) and (b) of their right to receive a refund. Covered carriers that provide notification subscription services to passengers must ensure notifications under this paragraph be provided through media that the carriers offer and the subscribers choose, including emails, text messages, and push notices from mobile apps. [DOT-OST-2022-0089, 89 FR 65538, A

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§ 260.9 Notification to consumers.

(a) Upon the occurrence of a flight cancellation or a significant delay or change, a covered carrier must timely notify affected consumers about the cancellation or significant delay or change, and the information relating to any alternative to refund as provided in § 260.6(c).

(b) Covered air carriers must ensure that their passenger notification systems notify passengers owed a refund pursuant to § 260.6(a) and (b) of their right to receive a refund. Covered carriers that provide notification subscription services to passengers must ensure notifications under this paragraph be provided through media that the carriers offer and the subscribers choose, including emails, text messages, and push notices from mobile apps.

[DOT-OST-2022-0089, 89 FR 65538, Aug. 12, 2024]