FEDERAL · 38 U.S.C. · Chapter 53
Benefits helpline
38 U.S.C. § 5321
Title38 — Veterans' Benefits
Chapter53 — SPECIAL PROVISIONS RELATING TO BENEFITS
This text of 38 U.S.C. § 5321 (Benefits helpline) is published on Counsel Stack Legal Research, covering United States primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.
Bluebook
38 U.S.C. § 5321.
Text
(a)Establishment.—The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to—
(1)obtain information about any service or benefit provided under the laws administered by the Secretary; or
(2)be directed to an appropriate office of the Department regarding such a service or benefit.
(b)Contract for Direction of Calls Authorized.—The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2).
(c)Live Individual Required.—The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual.
(d)Definitions.—In this section:
(1)The term "covered individual" means—
(A)a veteran;
(B)an individual acting on b
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Related
§ 2002
38 U.S.C. § 2002
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History
(Added Pub. L. 118–159, div. E, title L, §5002(a), Dec. 23, 2024, 138 Stat. 2408.)
Editorial Notes
Editorial Notes
Amendments
Pub. L. 115–407, title VII, §702(a)(1), Dec. 31, 2018, 132 Stat. 5381, inserted period at end of item 5501A.
2016—Pub. L. 114–255, div. B, title XIV, §14017(b), Dec. 13, 2016, 130 Stat. 1307, added item 5501A.
2004—Pub. L. 108–454, title V, §§501(a)(2), 502(b), 504(a)(2), 505(b), Dec. 10, 2004, 118 Stat. 3617, 3619, 3621, 3622, added items 5506 to 5510.
1994—Pub. L. 103–446, title XII, §1201(g)(4)(B), Nov. 2, 1994, 108 Stat. 4687, struck out item 5505 "Limitation on compensation payments for certain incompetent veterans".
1991—Pub. L. 102–40, title IV, §402(c)(1), May 7, 1991, 105 Stat. 239, renumbered items 3201 to 3205 as 5501 to 5505, respectively.
1990—Pub. L. 101–508, title VIII, §8001(a)(2), Nov. 5, 1990, 104 Stat. 1388–342, added item 3205.
1984—Pub. L. 98–223, title II, §207(b)(2), Mar. 2, 1984, 98 Stat. 43, substituted "fiduciaries" for "guardians" in item 3202.
Amendments
Pub. L. 115–407, title VII, §702(a)(1), Dec. 31, 2018, 132 Stat. 5381, inserted period at end of item 5501A.
2016—Pub. L. 114–255, div. B, title XIV, §14017(b), Dec. 13, 2016, 130 Stat. 1307, added item 5501A.
2004—Pub. L. 108–454, title V, §§501(a)(2), 502(b), 504(a)(2), 505(b), Dec. 10, 2004, 118 Stat. 3617, 3619, 3621, 3622, added items 5506 to 5510.
1994—Pub. L. 103–446, title XII, §1201(g)(4)(B), Nov. 2, 1994, 108 Stat. 4687, struck out item 5505 "Limitation on compensation payments for certain incompetent veterans".
1991—Pub. L. 102–40, title IV, §402(c)(1), May 7, 1991, 105 Stat. 239, renumbered items 3201 to 3205 as 5501 to 5505, respectively.
1990—Pub. L. 101–508, title VIII, §8001(a)(2), Nov. 5, 1990, 104 Stat. 1388–342, added item 3205.
1984—Pub. L. 98–223, title II, §207(b)(2), Mar. 2, 1984, 98 Stat. 43, substituted "fiduciaries" for "guardians" in item 3202.
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38 U.S.C. § 5321, Counsel Stack Legal Research, https://law.counselstack.com/usc/38/5321.