§ 63G-25-201 — Option to gather feedback.

(1) A state agency may gather feedback from members of the public whom the state agency serves to allow the state agency to assess the quality of service the state agency provides and identify areas for improvement.
(2) A state agency that chooses to gather the feedback described in Subsection (1) shall:

(2)(a) request members of the public evaluate the quality of the following, as applicable:
(2)(a)(i) programs and services;
(2)(a)(ii) facilities, including access, location, signs, and cleanliness;
(2)(a)(iii) staff, including staff courtesy, friendliness, and knowledge;
(2)(a)(iv) communications, including toll-free telephone access, ability to speak to a live person, and the efficacy of any communications by mail, electronic mail, text message, or mobile application;
(2)(a)(v) website, including the ease of access to and use of the website, mobile access to the website, and information accessible through the website;
(2)(a)(vi) complaint handling, including the ease of filing a complaint and the timeliness of a response;
(2)(a)(vii) timeliness, including wait times for service in person, by phone, by mail, or through a website; and
(2)(a)(viii) brochures or other printed information, including the accuracy of the information; and
(2)(b) use one or more of the following methods to gather the feedback:
(2)(b)(i) a survey;
(2)(b)(ii) a mobile application;
(2)(b)(iii) a web application; or
(2)(b)(iv) another method the state agency determines appropriate.

Legislative History

Enacted by Chapter 319, 2020 General Session