Texas § 17.153 RECORDS OF DISPUTED CHARGES.

Texas Statutes

§ 17.153 — RECORDS OF DISPUTED CHARGES.

Texas § 17.153

Code UTUtilities Code

This text of Texas § 17.153 (RECORDS OF DISPUTED CHARGES.) is published on Counsel Stack Legal Research, covering Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook

Tex. Utilities Code Code Ann. § 17.153 (2026).

Text

Sec. 17.153. RECORDS OF DISPUTED CHARGES.

(a)Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill.

(b)The record required under Subsection (a) shall contain for every disputed charge:

(1)any affected telephone numbers or addresses;

(2)the date the customer requested that the billing utility remove the unauthorized charge;

(3)the date the unauthorized charge was removed from the customer's telephone or retail electric bill; and

(4)the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.

(c)The record required by Subsection (a) shall be maintained for at least 24 months following the completion of all steps required by Section 17.152 (a).

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Sec. 17.153. RECORDS OF DISPUTED CHARGES. (a) Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill.
(b) The record required under Subsection (a) shall contain for every disputed charge:
(1) any affected telephone numbers or addresses;
(2) the date the customer requested that the billing utility remove the unauthorized charge;
(3) the date the unauthorized charge was removed from the customer's telephone or retail electric bill; and
(4) the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.
(c) The record required by Subsection (a) shall be maintained for at least 24 months following the completion of all steps required by Section 17.152 (a).