Texas § 1305.403 RECORD OF COMPLAINTS.

Texas Statutes

§ 1305.403 — RECORD OF COMPLAINTS.

Texas § 1305.403

Code INInsurance Code

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Bluebook

Tex. Insurance Code Code Ann. § 1305.403 (2026).

Text

Sec. 1305.403. RECORD OF COMPLAINTS.

(a)Each network shall maintain a complaint and appeal log regarding each complaint. The commissioner shall adopt rules designating the classification of network complaints under this section.

(b)Each network shall maintain a record of and documentation on each complaint, complaint proceeding, and action taken on the complaint until the third anniversary of the date the complaint was received.

(c)A complainant is entitled to a copy of the network's record regarding the complaint and any proceeding relating to that complaint.

(d)The department, during any investigation or examination of a network, may review documentation maintained under this subchapter, including original documentation, regarding a complaint and action taken on the complaint.

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Sec. 1305.403. RECORD OF COMPLAINTS. (a) Each network shall maintain a complaint and appeal log regarding each complaint. The commissioner shall adopt rules designating the classification of network complaints under this section.
(b) Each network shall maintain a record of and documentation on each complaint, complaint proceeding, and action taken on the complaint until the third anniversary of the date the complaint was received.
(c) A complainant is entitled to a copy of the network's record regarding the complaint and any proceeding relating to that complaint.
(d) The department, during any investigation or examination of a network, may review documentation maintained under this subchapter, including original documentation, regarding a complaint and action taken on the complaint.